I had a 2pm appointment which they called to remind me about the day before! I arrived promptly at 1:55 and was giving a warm welcome. I filled out my paper work and was quickly took back into the office to be examined. The doctor was very kind and respectful. He did a wonderful hob at making me feel at home. Once he was done with me He brought be back out into the waiting room where a nice lady helped me pick out frames and complete the process. She and He were much help! In and out all in 30 minutes! Highly recommended this SVS branch!