O’Reilly Auto Parts

Thank you so much Jenny for helping me get my money back for these breaks that have been wasting away in my trunk waiting to be returned to you guys! You were very sweet and I appreciate all your help!

I love OReilly Auto Stores just because they are always staffed and much more attentive than the other competitor auto stores.
I had to go buy a MAF sensor cleaner and as soon as I walked in there was plenty of happy employees in all sections of the aisle putting stock away. I couldnt locate the MAF cleaner and as soon as I was about to walk pass the first employee he immediately asked if I needed any assistance even though I could see he had a lot of inventory to put away. I thought that was pretty nice, just because other shops they would just ignore you until you asked for help.
Luckily I had this guy helping me because I couldnt locate the cleaner.
After that, I wasnt too sure which part was the sensor code and one of the guys came out and pointed it out immediately for me and even recommended a guy who specializes in mustangs in case my method did not work.
Overall, I had a great experience and I will not shop anywhere else but OReilly’s!
And by the way, my car was fixed using my method lol

Great service! I was doing a brake job on my car. I removed the rotors to have them turned and headed down to Pep Boys. They told me that my rotors were too thin for them to work on and blah blah blah. I had a bad feeling about them so I continued down the road to O’Reilly’s. The nice old man helped me right away. He measured them and said there was more than enough thickness. An hour later they’re ready to be picked up. The guy, Gavin, that actually did the work said that he hardly had to trim them at all and explained that he did minimal work on them. The rotors looked good as NEW! I asked him to measure them for me before I left just to be extra sure they were still within standards and they were by a long shot! Couldn’t have been happier! Best $ 30 I ever spent

Yesterday 6÷15÷15 I had a job interview in Carlsbad, CA. I drove all the way from Arizona! I got there early in the morning and got into Carlsbad about an hour before my interview! I decided to stop at the nearest Starbucks for an espresso. I sat and drank my coffee and watched the visitors come and go. About 11:00am, I got into my car to leave & it wouldn’t start. I tried messing with it, jiggling the battery cables but nothing helped! I was beginning to get nervous. It sounded like it could be my battery but maybe it was my alternator??? I called the assistant who set up my interview, but to my dismay there was no answer. I left a message and then immediately emailed her explaining I was 11 minutes away and having car trouble. I walked inside the Submarina & could find nobody to help me. I asked a gentlemen who was spraying bug spray around the building and he told me to walk a few blocks up the road & I would find mechanic shops. I was praying to just find a ride to my interview. In desperation I tried to quickly make an über account but it just wasn’t going through on my phone. I finally approached a young lady running with her little daughter in a jogging stroller. She looked like a local & she looked nice. I explained my situation and she hurriedly scurried her daughter into her car seat and the stroller into the back of her SUV to give me a ride. What an amazing woman! She explained that she couldn’t be late picking up her other 2 children from Vacation Bible School but would give me a ride to my interview. As we were driving, the Assistant called me from my interview and said we’d have to reschedule. I was devastated. Tears ran down my cheeks. I had come all this way for nothing! At this point I was only 10 minutes late. But I guess I understood. The lady dropped me back off to my car, where I called my insurance company. Within an hour or so a tow truck arrived and 2 very nice gentlemen gave my battery a jump. It started. Thank God! They told me to drive up the street and get a new battery. I drove to the nearest O’Reilly’s in Oceanside. I went inside and asked the older gentleman at the counter to help me. He said it would be a few moments and then he disappeared! I waited an hour! That’s No lie! As I watched 3 or 4 associates help 15 – 20 people and not even acknowledge me once, I was getting a little more upset. My day has seriously sucked enough guys! Finally, I spoke up! After I watched an associate walk outside to help another lady who had only been there for 5 minutes, I had a feeling the tears would start again. I walked outside & a guy came out and popped my hood. Right away he said «this isn’t our battery, you need to go to AutoZone up the road.» I left so upset. As tears ran down my cheeks, I drove to AutoZone in Oceanside. I had to call because I couldn’t find it. A very sweet young lady gave me directions and I found it no problem. I walked in the door and she acted as if she was expecting me. She came right outside and checked my battery. She was so nice and listened to me complain about my day & she was sincerely sympathetic. She looked at me & said, «This battery is bad.» We went inside and she put my info into the computer. I knew it was still under warranty, but when I saw the price of $ 141 for a new battery I was sick to my stomach. I was on the phone seeing who I could borrow $ from… when the gentleman & this young girl told me that the battery I purchased in AZ (that was in my car now) was not the correct battery size that was even made for my car! Huh? So, They replaced my battery free of charge! OMG, what a huge blessing! I was praying all day the repairs weren’t going to be outrageous. I seriously had no money! I hadn’t even eaten or drank anything all day! I only had enough money that morning for the espresso I had purchased at Starbucks! By 5pm, I was in my car with a brand new battery heading back to El Cajon. It was an extremely stressful 6 hours out of my day but I’ll take the happy ending. Thank you to the very sweet girl at OceanSide AutoZone for the new battery & thank you AutoZone for taking such good care of this customer. You turned my horrible day completely around! AutoZone, you will forever have my business and I will never step into another O’Reilly’s again. That’s a Promise!

I went to and called numerous different stores looking for tire chains. None had the size I needed. I called this store and a lady checked. In the computer it said no. She then said she would check the manufacturer’s book. She found the right size I had been looking for. Thanks to her going the extra mile I had tire chains exactly when I wanted them. Thank you again!

Stopped in while I was waiting for my car to be washed and waxed…

This is the auto supply store that I usually end up using. I’m able to get what I need at a reasonable price without annoying sales people getting in my way.

In and out. Not much to say here. Nobody on the floor to help, but I didn’t need it. They had my item in stock. Someone at the register was helping another customer while I was waiting in line and someone came from the back to help with my purchase. No overexcessive customer service, just the way I like it.