Hertz Rent A Car

I normally don’t go based off reviews because it could be just that one time that someone had a terrible experience but I may start taking reviews into consideration more after today. I decided to give them a chance, I spoke with someone over the phone and he was very helpful. I made a reservation ahead of time to pick up a car Saturday morning. I don’t know if it’s a courtesy that I was unaware of not to do, but we reserved it for right when they opened. I understand they need to have cars returned, cleaned, etc. The doors opened 15 minutes late, the gentleman made excuses about having to finding cars but we were parked next to the cars that were being offered to myself and one other customer. Both were extreme dirty. I would think if a reservation was made for first thing in the morning that preparing it would be done the evening before. I cancelled our reservation and will find other means of renting a car.

I had made a reservation over a week and a half ago to have a SUV for my families vacation. They called us at 730am and said car was on its way from San Marcos. We come back at 820 am and then they say it will be another 30 minutes. We needed to be o. The road by 830am. So now I’m out $ 300 on a trip I prepaid for because has to wait on a vehicle. Then I’m talking to the representative Nic Resio at the front desk asking for managers information. A customer walks in behind me and while I’m talking he disregards me and starts talking to the other customer. Then I asked is that how you treat customers and he said I was listening to you. Customer service you finish with the person that has been waiting and talking to you, or say excuse me to go to the next person.

I rent from this location exclusively and have never had a problem. This most recent experience had a few hiccups that got sorted out though. Their customer service could be better but in the end the vehicle and price are good.

As I write this review, I kick myself because I saw the Unilocal reviews! This is my very FIRST Unilocal review ever. The customer service was so horrible, and they were so rude (both receptionist and manager) that I had to voice it. Go ANYWHERE else! They need to get out of the customer service field if they are so disgruntled and terrible at their jobs! I’m so upset with Hertz and their service… or lack thereof! I went in on 10÷21÷15 so whoever those employees are, train them please!!!

We rented a car and had a set time to pick the car up. Our time was 12:00, and we arrived at about 10 till. We did not walk out with the car until 12:35 because they had apparently not cleaned the car before we arrived. Also the did not have someone at the front desk for a good portion of the time we were there. Other customers were having to stand around and wait. Not sure if I would rent from Hertz again to be honest, especially not from this location.

Agree with all bad reviews. Not wonder why, Bad customer services ever!!! I had long wait to get a car and the car was dirty inside. i have no choice coz they didnt have car available. Don’t waste your time and your money at hertz.

I reserved a «Full Size Sedan» rental car with a Free Upgrade, as I am a Hertz Gold Member.(2/13−2/16) I reserved long in advance. I called Hertz reservations the day before to confirm my reservation and to confirm that whatever car they were going to give me would accommodate someone that was 6’5″ sitting in the backseat area…,.ie I needed a car with lots of rear set leg space and repeated this request!!! They said «NO PROBLEM… YOUR CAR WILL BE WAITING»
I then called the Oceanside Hertz and confirmed my reservation too as I would need the car at 7:30am when they opened as I was driving to Arizona. They assured my no problem.
Arrived at Hertz at 7:30am. There were 3 people in the line in front of me. When I got to the front of the line I was told sorry… there are no more cars. I SAID YOU HAVE TO BE KIDDING ?!! The only person working there said: THIS HAPPENS ALL THE TIME, DON’T TAKE IT OUT ON ME? None the less I did. I told him to call cooperate as I was not excepting his answer… there must be another Hertz I could get a car from?
He reluctantly made some phone calls and finally told me I could get a car from the Hertz on Oceanside Blvd, but it was not going to be the kind of car I wanted. This guy should be fired. This Hertz office should be closed if they can not have cars for their reservations!
I then drove across town to Hertz on O’side Blvd… Victoria the Mgr was nice even though I did not get the car I reserved. She claimed that their «full size cars» with an upgrade had no backseat leg room were either Toyota Camry’s (which I have) or a Nissan Sentra. also no leg space. When did full size cars stop making back seat leg room?
I ended up getting the Nissan only because I was now late for Arizona… But wait, the car was not clean and only had ½ tank of gas in it… could the day get any worse?
Upon my return to Hertz on O’side Blvd., the girl at check in refused to give me any type of discount and told me this happens all the time and they often run out of cars!
In the future I will go to Avis across the street! or another rental agency… what good is being a «Gold Member» when you are treated like *#@!& and not even given a car! WHAT HAPPENED TO CUSTOMER SERVICE HERTZ???

Just learned that my credit was put in, and that is will be a few weeks before I see it in my account. I will be watching out for it.
Figures. Never recieved our refund. At this point, questioning whether or not we even want to continue pursuing it.

NEVER NEVER rent from this company… twice I rented from this company and twice they didnt have the car I reserved online this last time they told me they would upgrade me for «free» yeah not free, maintained the daily rate but up’d the insurance rate. Try and talk to someone on their 800 number and the bitch hung up on me, and I was in no way rude or hostile to her. When I stated to her that I would never rent from them again due to being screwed twice by them and I was going to tell as many people as possible not to, she hung up on me. If you try and dispute it has to be done by snail mail cannot email customer service (with attachments) other than the generic contact email «how may we answer your question». I had a dispute in process wit them (via mail) and they went ahead and charged my credit card anyway without my authorization.

Incredibly unprofessional! Had to rent a car after a n accident and all the cars (3!) were filthy! As if they hadn’t been cleaned for months! The clerk tried to excuse it with him being alone and not haven’t Ben able to clean but it was clearly negligence!!! If I didn’t have I would have left right a away! Don’t use hertz in Oceanside if u don’t absolutely have to!!!

So, I was right… I returned the car on June 28^th to Clay (Giggle boy)…and he tells me he has no idea how to do a charge back. So, instead of paying the $ 383 I was originally quoted, my credit card was charged $ 526. I’m on hold right now with Hertz to see if I can get the charge back taken care of… so far, I’ve been on hold 12 minutes… before anyone has even answered the phone.
After 17 minutes my call was finally answered… I was told a credit would be issued to my credit card in 3 – 5 business days… We’ll see…

If they had no stars, I would select that. I had a reservation at 4:30. Came in at 3:50 to start process and was told no cars available. I explained I had reserved, paid and checked in online. I was told cars would be coming around 4:30 but not a gurantee of time. I changed my travel plans to 5:30 to try and work around the delay and he agreed that would be better and should have car by then for me. I came back at 5:20 and he said your so and so and rented 3 cars and I have one for you. I told him no and who I was, he then said I had to wait until 6:00. Long story short, after an arguement, he insulted me with telling me I probably rented the bottom of the barrel cheap economy car and said he would make an executive decision to give the car he had which is probably better then what I rented. As a consequence, I had to now reschedule my trip by a day to visit my 85 yo mom with cancer due to safety issues of driving late at night by myself through no mans land. This also delayed my sister from seeing her family and they had to change all their plans. Upset my entire family. I also called customer service and asked about their policy and I was told the reservation, payment and check in was to gurantee the rate not the car. They do not have a gurantee they will have the car for you, only that you have the rate. Please do not go there ever! We are held by big corporation supply and demand and as a consumer we do not have much of a voice but we can impact local business corporation from treating people like dirt, demeaning, rude and invalidating… I also contacted AAA and asked they rethink their business with them.

The worst non experience ever. I made reservations weeks prior to trip. Left several emails requesting a call to confirm and nothing… and phone service just loops with no option of voicemail. No car morning of trip and no call to give heads up. Just rude non-​empathetic responses. After several more emails requesting staff and managers name to complain and provide feedback on their business practices I am pursuing the corporate avenue. A simple heads up on no car and an apology would have curbed these actions. Sub-​par performance Hertz on 1816 oceanside Blvd ste c. I would leave 0 stars but we know the drill. Do not subject yourself to neglect and disappointment from this establishment.

DO NOT USE THIS OFFICE! They are rude, and not at all helpful. The car i reserved was not there at the time i requested, and the manager ‘s attitude was it was no big deal! Never did he or anyone at the office apologized or offer anything to compensate for the lateness of the car, which was over an hour! I did ask for compensation. The staff all lie to you, Clay and James are the worse. Save yourself the trouble, GO ELSEWHERE!!!

My experience was not the greatest but they came through in the end.
I needed to rent a van for a road trip to Big Bear. On the day I picked the van up, I did arrive a bit early. It took them an awful long time to get it washed which put me behind schedule. The van had a dead remote for the door locks and even worse, the AC did not work. For this to happen on a van with only 3000 miles on it is not acceptable.
Fortunately, the guy who returned it agreed and cut the price in half. Kudos for their service but their cars are suspect. Double check that everything works before you go.

Came here because my car died and I needed a rental. I was in and out in literally 5 minutes. I guess my information was already in the system since I guess I’m a Hertz member. I didnt know that. ha
But they are very meticulous about the car inspection, so they make sure they get all the dings, bumps, scratches so that you wont have to be responsible for the damages when you come back.