Enterprise Rent-A-Car

I was originally gonna fly to Vegas but Spirit Airlines is a nightmare… so I decided to rent a car instead. It’s my first time ever renting a car. I did all the reservations online. I like how you can enter your info online (drivers license, age, address, credit card, etc) so when you physically pick up the rental everything goes by very fast since they have all your info. Melissa helped me & she was very friendly & efficient! I will most definitely not fly to Vegas anymore. Renting the car ended up cheaper than flying with Spirit and their shady ways!

I made a reservation the night before I needed a rental on Priceline. Went to pick it up and although I didn’t realize I needed some proof of residency because i didn’t have a major credit card they were very helpful. Chloe gave me a ride back home so I could find the proper paperwork. The other woman (manager maybe?)that was there when I picked up the car and dropped it off was very friendly as well. I am personally Very happy with my experience and customer service. I’ll definitely be back.

Great service and pleasant people who helped us rent a car for a day and then some. Will rent there again. And now with making reservations on line it is a cinch. Bravo to Enterprise for making reserving a car so much easier.

Rent from this office regularly when I come into town. Staff are unfailingly pleasant, courteous and efficient, and the cars I have driven have all been prepped well. Prices are reasonable. Am bemused by the negative comments. I guess we all have bad days, but I have yet to have a downer with these folks.

This is within blocks of my house. I use them when my old car is in for service, I am taking a road trip, or I need a nicer ride for an occasion. I have always had fast efficient service. The kids that work there hustle to get the job done. The cars are clean and I do not mind waiting for a wash and vacuum. I get in and out and the price is reasonable. That’s what I want in a car rental.

Great place with excellent customer service. I was able to pick up my vehicle and got a ride back home after dropping off my vehicle.

Enterprise in Oceanside where the men are gentlemen and the women are ladies. And that’s how they treat everybody with respect and kindness. I’ve dealt with them many times and the service is outstanding they kill themselves basically to accommodate the customer.
And very very friendly the downside of their office, they had two boxes of donuts that’s just not right!

The worst customer service!
Do not come here! When we arrived at about five past eight, both sales assistants were running around like their feathers had been plucked, literally rushing past us to do all of the things they should have before opening– filling containers, sorting keys, unlocking doors. Their energy was harried and negative. The apparent «manager» in the corner was busy typing away and did not look up or make eye contact once. We were told to wait until they were ready. There is no greater turn-​off to a customer than seeing this sort of lack of preparedness. Not only does it make one feel uneasy, but unvalued. There was candy and energy drinks left out on the counter, and the bathroom had the appearance of having not been cleaned in several days.
Then when it finally was our turn the sales rep asked us to present a major credit card to be able to book our car. We do not carry major credit cards with us, nor had we been told this the night before on the phone when we made our reservation. To make maters worse the sales rep was terse and spoke harshly. She kept repeating with a stern face, «no, you cannot pay for one of our cars with a debit card». We were clearly becoming agitated because our rental was for an important legal trip. With no plan B, we would then have to cancel our trip. Customer service representatives who are good at what they do and who witness that their customers are stressed due to the company’s lack of preparedness will normally suggest an alternative. It could have taken her five minutes to call a local branch to see if they could help us out. Or perhaps apologize nicely to put us at ease. Yet she fired us with questions– she had the audacity of asking us why we were in the area and «couldn’t we just have a family member sign for us». Because we were not Oceanside residents, we could not use a debit card. Nowhere was this explained or even indicated online. She asked us why we were in Oceanside. Another point for lack of professionalism– make no assumptions about your clients and do not inquire about their personal situation. (Especially in and around travel, where people typically book rentals in a city they are not from.) Her insinuating attitude made us even more uneasy. And given that we were the ones who had been uninformed, it would have been most helpful to be treated with respect.
Unfortunately her lack of professionalism lost her our business. We will not be returning to enterprise in the near future and recommend that this sales team receive further training in professionalism and client satisfaction. Disrespect can be costly for businesses– even ruin them. I hope enterprise sees our review as a learning experience and does not continue to disappoint and disrespect their customers.

Don’t come here. Go to different location. They will try to get your money off as much as possible.
This is my first experience with car rental because of a car accident and did not know anything about rental at all. The girl who helped me rent a car almost forced me to get additional coverage for extra $ 50 a day. Repeatedly kept on trying to convince me by asking «is it because its too expensive?» Wtf. I told her like 5 – 6 times that I don’t need it but I gave up and ended up getting it for a day and told her I will cancel it the day after because it felt like it is almost impossible to let her know I don’t need the extra freaking coverage really. She fulfilled her duty there. Later on, my parents told me that there is already basic coverage included with the rental and also if anything, my insurance covers them too. Anyways, although I cancelled it the day after the first day I still got charged for two days. Money well wasted lol.
Also, I didn’t like the car I rented which was a dodge challenger for $ 50 a day. It was the only one available on the day so I asked them if I can change to other car the day after. I called the next day and they said I could exchange to hyundai accent? For SAME $ 50 A DAY! Apparently, they can not change the rate no matter what kind of car I get. I went to another enterprise location and exchanged to chrysler 200 for $ 28 a day. I don’t know how this location even function.

I reserved a car with Avis using my debit card and got a confirmation number. When I went to pick up my car at the Oceanside Blvd office they wouldn’t take my debit card. I showed them my reservation and the debit card with which it was made, but no luck. Avis straight up lied to me. I called Enterprise. They came to the Avis office, picked me up, took me to their office and got me on the road with a car in 15 minutes. I used the same debit card that Avis had lied to me about taking. The office staff was fantastic. I got the collision protection only and wasn’t pressured to buy ALL the other insurance. After a flawless 3-​day rental and easy return, I signed up as an Enterprise Plus member. I’ll be using them from now on.

Obviously an old auto shop based on the layout and remodeling it’s pretty basic. Almost stark décor, sort of what I thought the 70’s would feel like while waiting in a bank. No amenities like water, coffee, reading material. 3 for décor.
I was treated very well by the branch manager and a 2^nd employee who was cordial, friendly and truthful. HOWEVER a roving employee Mike (most likely the Carlsbad location) upsold me on insurance and I’m going to use the word «miscommunicated» rather than straight up lied to me because he was «convenient» in that certain parts of our conversation were held outside, without no other witness’. I’m certain this was part of a routine that’s been used hundred’s of times at his home location. To verbally confirm with me 1 price and change me another is not «miscommunication». I found out about this days later when I was incurred a cost that should not have even come close to what was expected. I immediately went to a local Enterprise to cancel the service. I paid the balance and kept the car. When I look you in the eye, shake your hand and ask you to confirm a price for me, knowing full well the words coming out of your mouth are untrue. I have to question you as a person, your value to humanity, actually I’ll pray for you, because you need it. Zero for Mike.
Branch Manager was kind enough to meet me at the local body shop to discuss the situation, but had no authority to reverse or correct this error. If you are the manager, what exactly are you managing. I’ve been to enterprise 5 times across the country and never had this issue before. I’ve also seen other customers have much bigger issues get corrected, so the rating isn’t a reflection of the service, simply this experience. 2 for Service
Price on the car itself was higher than expected for days that the insurance claim did not cover, but to free myself of this Enterprise burden I was simply ready to flush them as quickly as possible. 3 for price and value.
The car itself was a model year Passat which I learned to like, but not love. Had a hair less than half a tank, dropped it off with ¾ because I’m not a terrible person and I didn’t have time to burn off that extra gas anyhow.

Renting a car on the fly is generally difficult but the staff at this location made it particularly painful. The staff are poor listener and therefore poor communicators. The process took nearly two hours to get a less then clean car. Finally, when I declined their insurance coverage because mine would work the representative continued to offer insurance options with an escalating threatening tone. I was torn between swearing and crying when I finally got the car. If you need a car for just a day then consider just using Über or Lyft car service.

My experience with Enterprise at this location started out pretty good. The staff was busy but helpful, the car was not what I had expected but the price was good, and I only waited 30 minutes past the scheduled pick-​up time. When Beth, the sales associate, offered me the insurance, I declined as I was paying with a credit card that comes with the Auto Rental Collision Damage Waiver. She tried talking me out of my decision explaining that it could take up to six months to be reimbursed. I couldn’t tell if she was being pushy or helpful but stood by my decision.
The problem comes when I have an accident. A lady backs into me at a gas station parking lot and breaks the lens cover on the brake light. No big deal. I go to return the car the next day and the woman, Beth, who rented me the car a couple days prior is treating me like I’m some sort of criminal. She is extremely short with me and is very condescending while I ask for the paperwork I need in order to file the claim with my credit card.
I left there feeling very uncomfortable, like I had done something really wrong. She acted like I had damaged her own personal car… on purpose or something. It was very strange.
I’m not sure if she is the manager, but she is unprofessional in the way she handles accidents. If you do need to rent from there, steer clear of her.

We have used this particular location many times in the past, but never again! We had made our reservation online. They picked us up at the train station, though we had to call them again to make sure they were coming (it’s only a few short blocks away). The car was fine, and clean, but customer service was sorely lacking. Several people were walking back and forth in the office, but only one was available to help. There was a problem with our credit card (ultimately tied to the fact that we were traveling out of state without notifying them). We actually spent 4 hours on the phone trying to rectify the situation, while they walked around totally ignoring us and our 5 year old grandson. You can imagine that he was getting a bit tired and cranky by this point, as were we. While we were dealing with all this another person came in, with a reservation, and a similar problem with his card. He was apparently smarter than we were, and chose to leave and rent from another agency. We were finally able to get the situation taken care of, and were able to leave. At no time did anyone tell us we would need to rent a booster seat for our grandson, which they are required by law to tell us. We were also informed we had to return the car to the same location, rather than one closer to our hotel. We made an extra trip across town our last afternoon to return it. When we got there, they informed us that we had to take it to a location closer because taking us back to the hotel was outside their travel radius (even though we checked with google maps, and it was within their area). Their total lack of customer service was in direct contrast to the service we received at the next location. The gentleman who helped us was Mr. Whitman… I believe his first name was John. What a contrast! He went out of his way to be helpful. He took great care of us, and was able to lower our frustration level. He was the bright spot of our dealings with Enterprise. We can not recommend the Oceanside location to anyone, unless they thrive on being poorly treated and ignored.

The lady at the desk told us she couldnt rent a vehicle to anyone under 21, even if they were military with current id. That is against company policy and they did not even try to help our family while we are trying to move out of California. If I could leave zero stars I would

Poor poor service! Rented a truck from here and was told that they would have to charge my card $ 310 $ 100 of which would be returned to me! I called and had said that I needed the rental for an additional day and that was only to be an extra $ 25 to my card but she failed to tell me is that I wouldn’t get be getting my deposit now because I kept the vehicle! Such bullshit OH! And the contract is null and void my last name on the contract is different!

These folks are awesome. Andrea was incredibly helpful over the phone and Matt took great care of us. We had to rent a van for work and got a great rate and great service. This was my best rental car experience to date. Highly recommend this place.

Staff was very supportive and helped me with options to make my trip better than I had planned.

Amazing customer service, reasonable price. Loved my vehicle. It’s refreshing to work with a locally owned rental place.
I tire of the gigantic chain places that care nothing about you.
If you own a business it’s worth getting a corporate account with this company.

The office is located in a shady area so there goes one star. I don’t like being harassed by random people, When I left the building there were two men waiting right next to the front door for people to walk by and harass them. Thats creepy.
There seemed to be plenty of employees in the office but only one actually working at a time so the wait time was a bit longer than I expected. They were also supposed to pick us up but it was taking forever so I canceled the ride and just found a different way there.
Their prices are all over the place so make sure you tell them everyone you are associated with because they may have a better deal.
The rental was freshly cleaned and washed and it was a nice car. Not too small like some places. They asked my husband to return the car before he went to get his out of the shop and they offered to take him to get his vehicle. When he returned the car everyone was again out to lunch except for one person so my husband had to wait for a ride. The way they schedule their employees at this location seems to be extremely ineffective.