AT&T

Robert was friendly, courteous, kind, and gave good service. He didn’t have what I was looking for, but he’s going to let me know just as soon as he gets it in stock.

I spoke with a supervisor 10÷4÷15 she said my bundle would be $ 116.00 a month til 10÷4÷16
I received a bill today for $ 170.00 been on the phone 3 times today trying to get to billing
everyone keeps transferring me and the line goes dead.
I am switching from direct tv to dish I have been fighting with them for over a year
about my bill keeps going up.
I was lied to when I signed up with direct tv, he did not tell me it was going to be a two year contract and didn’t tell me the specials would be going off in 3 month also I asked for grand old ophra and he said oh yes we have that, that’s a lie, the channel they have just sells cd’s
att bought direct tv well the two of them can just cancel my service, I will call and cancel
and go with dish or I can go with cox

Alex, Dianna and Allen gave EXCEPTIONAL CUSTOMER SERVICE! The team at Old grove, we’re great; after a hard day at work on 12/​31/​2015, I arrived at Att expecting to wait at least half hour because of my issue, definitely not the case… The while team came together, made it a pleasant experience and I raved to ALL my co-worker’s at Scripps Healthcare!
Way to go Alex, Dianna, and Allen!

The worst Experience ever! The sales associate Dianna was trying to rip me off $ 100 and my time! I wanted to purchase an iPad and pay cash for it so I can save $ 100 from financing it so she told me the way we do it here is we sign u up on finance and once you receive it in the mail just bring it in and then u can pay cash for it. So when I got home and looked at my receipt again she had charged me for the full finance amt for the iPad so she could make her damn commission I assume on actually financing a tablet rather then someone coming in paying cash! She tried to be sneaky … too bad I just cancelled it all together. This store will rip u off. Buyer beware!!!

So happy I came here! I was helped by Alex who was extremely knowledgeable and helpful. Very happy with my service and I will definitely be coming back here. Not sure about the other reviews, sounds like some of them were having bad days

Well! After reading a couple reviews, that is about how my experience was. If it wasn’t such a complete waste of my time it would almost be amusing how inexplicably brainless these employees are. I came in to exchange a Bluetooth (within their 14 day policy) and after waiting about 5 minutes (while being the 2^nd person in the entire store with two employees working) ponytailed tattooed eyelid guy asks if he can help me. I told him what I wanted to do, to which he replied that he didn’t know if they were able to do that without a physical receipt in hand. FIRST of all, there was never a paper receipt to begin with (as most companies are paperless these days), secondly it was a gift so I was not the original purchaser, and third I had the emailed receipt on hand which included; the name on the account, account number, receipt number, item number, date, location, and cc number. Apparently this was too much for the employee to handle and needed to call a manager. So, 10 minutes later I find out that the employees are not the only morons, management is as well. The next day I went to the AT&T in vista village and exchanged it, NO PROBLEM. Morons.

I unfortunately have to come here because it’s very convenient for me. (I’m now paying online) This guy named ALEX who looked like they pulled him straight up from jail «attended» us. We go in there to pay our bills and we do two separate transactions. He was interigating us about the person who’s name was on the contract, we didn’t have a problem about it he just didn’t have to be so rude about it. My boyfriend then asked if it was busy today and he said no (I can see why) and when we said we were paying with two cards his words were” your killing me” tht infuriated me this is your job, your here to serve us. He said we should even be doing this? AT&T is represented by a joker who doesn’t want to do is job. SAD. POOR SERVICE

Liars, cheats thieves AND idiots!!!
Charged me $ 25 for a SIM card. A SIM card is included with a phone!
Said insurance in mandatory. It is NOT!
Refused an authorized buy-​back.
Coupled with poor attitude.
Idiots as I said I will call and check and be back if I find you’re lying to me and they did it anyway!
Canceling my ATT account. If they have even a slight connection with this joke there is no way I will continue business with ATT!

Find other AT&T stores or just buy Verizon. This store sucks, the service is terrible and they don’t care about customer service. I bought a Iphone 6+ and needed the $ 25 AT&T micro car charger in January. The charger stopped working 2 days a go and I simply returned to the store and told the young lady the problem and she said, the «Store Policy» is 2 weeks for returns or refunds. The AT&T charger is warranteed for 1 year, but they don’t care. I have a chager that lasted only 2 months and this is the exceptional service and product support you will find here. If you insist on poor service and being belittled, come here.
Please look at the reviews and I’m not alone in this situation. Can all of us be wrong? No, so avoid this place so it closes and maybe Verizon will take over.

They didn’t even what they were doing. They told me I had to pay 400 a phone to update and we went to a different AT&T and we only had to pay 200 a phone.

I had a really wonderful experience with Ryan, a sales rep there at the Old Grove location of AT&T. He was kind and patient with the problem I had, but best of all HONEST about my options to fix it. Not only did he help me resolve my billing issue by calling customer care for me (I had been overcharged the month before by corporate office) but he also helped me add another line to my bill quickly and efficiently. I was in and out in less than 30 mins! I’m sorry to hear about the other bad reviews, but don’t sell this store short! Next time you’re in, ask for Ryan. He’s awesome!

Im an att costomer.
I wanted to buy a new Iphone so i could give
My iphone 4 to a disabled man who needed one deperately. Buy it, transfer data, clear the old phone. Ta da. How easy would that be? Seven days later — - and 6 employees from two stores later — –they could not make that happen thanks to the
new young salesgirl at this store.
So dissapointing. I will only go to the vista way store from now on.
An you even believe that mess up
and a 800.00 loss to the store.
The worst service ever!
When i finally just returned everything one young man who didnt have on a name tag, handled my return quickly and with no errors. On my first day at that store, 3 men were angry and really upset at the manager.
I should have listened to them and left on day one.

Worst customer service I have ever had. Asked for help regarding my cracked screen due to screen protector failure and the gentleman helping me didn’t look up from his phone once and proceeded to ask me, «What do you want me to do about it?». Horrible, horrible service and am appalled by his lack of effort to help customers.

I am not sure where I would like to start furs let me start by saying I will never spend another dime in this store the worst customer service I have ever seen they should be ashamed of themselves for even being open I am in the middle of filing small claims against this store for false advertisement and trust I will win they knowingly have made a mistake with one of their customers and is too busy making money to care about their customers they promised me a guarantee then lied and never gave their guarantee or my money In 14 day came back in 5 days to return my product and they are no longer honoring their guarantee that is false advertisement. but they did it to the wrong person this time so my warning to all local Oceanside people if you want to purchase the phone stay away from that store. That is probably the reason if you ever go into the store there is only one or two customers because everyone already knows about their customer service… stay away unless you want to be ripped off!!!

This store is horrible! My son had a problem with his one month old Windows phone and went to the store for assistance. The female sales associate told him it was his Sim card. She charged him $ 25 for a new one, threw out his old one, and failed to tell him he could not return the Sim card. When he was back less than 24 hours later because he was still having problems they told him ‘Too bad, not refundable, nothing they can do.’ We will be following up with the franchise owner and AT&T proper/​corporate.

This store is by far the most disgusting and pathetic location I have EVER seen. Their displays are so gross I don’t even want to touch them. and they are not working models! Go to the location on vista way

I went into this location to get a new SIM card for an older Smart phone since I lost my phone at the San Diego Fair this past weekend and the store wanted $ 25 for the new SIM card. My wife and I thought this was odd as we had to do this with 2 other phones recently and we got them for free. I called ATT today and asked them and no store should be charging to activate a new SIM card in your phone. Apparently ATT corporate will be touching base with this store to discuss and find out why they are doing this.