Cassie’s Closet

SCAM! BUYERS BEWARE! I had ordered from this store in the past and really didn’t have any problems. but I recently purchased a dress and a jacket for my daughter. I tried both items on and decided to return them since they were a bit too big for her. We have two formal parties for her to wear them too and even though they were adorable, they were too large. So I returned them within the specific time frame. They were returned back to me within a week. I was confused as to why. When I contacted them about it, they told me the items ‘smelled of detergent’ and they were ‘not in it’s original condition & therefore would not refund my money. All my 5 year old daughter did was try on the dress & jacket and it was returned. Everything was in it’s ORIGINAL CONDITION’. The Manager accused me of wearing/​washing and I’m assuming re-​tagging the dress and then returning them. I already filed a complaint with the BBB. This is outrageous and horrible customer service. I understand everyone is suffering with the ecomony, but tricking and lying to people & not standing by their return policy is ridiculous. Stay away. Order from another company in good standing.

I just ordered my daughter a dress for my nephews wedding and it is beautiful! I am very happy with my purchase. It is so nice to order an item online and when it arrived for it to be better than expected! As for shipping, I paid for express shipping when i ordered it on a Thursday and received it on Monday, all the way across the country.
I would recommend this site from my good experience.

WOW! All I have to say is that I should have read these reviews before I ordered! I placed a $ 450 dollar order for 2 dresses and headbands for my daughters for an upcoming wedding. At checkout, there was an option for a flat rate of $ 6.95 for shipping which stated DELIVERY in 2 – 3 days.
The following day I received an order confirmation that stated «Please allow 4 – 6 weeks for delivery!» UMMM, considering the wedding is in a week, thats really unacceptable! So I called to cancel (mind you, this is the day after I placed the order) and they told me that COUTURE ITEMS ARE NON-​REFUNDABLE!
I just sent them a nasty email, demanded my money and if I dont get a full reimbursement I will dispute it with my credit card.
I dont care how cute their stuff is; this is unacceptable and I will never attempt to place an order again!

I placed a $ 920.00 order for Christmas dresses for my granddaughter on September 9, 2013 as I wanted to be sure everything arrived early to ensure time for accessories and options before December. They sent me some items and said others were not in yet. Caution they make up headbands to send that don’t necessarily match the dress! Finally I called 9 times checking on the items never delivered and was given the run around. Customer service is terrible! They do not return e-​mails or calls. On November 22,2013 I was told they came in but they lost them and they would refund my money. This left me with no time to have a custom dress made. I also ordered white angel wings that came yellowed (old ones) and broken. Never use this company again.

Wow, where to start… can I just say. scam? I was so excited to find there store and beautiful, or what I thought was beautiful dresses online. The one I wanted was way over my budget but it looked just like what I wanted. It was a $ 90 exclusive boutique dress I thought I was getting from Cassie’s Closet. When I opened it, I was shocked. It was basically a costume dress 100% polyester still with the «actual price» of $ 49 attached to it with a wrinkled Made in China tag, not anything as described or insinuated through the page with the high prices. Was probably worth around $ 20. I took a chance and won’t ever again. Terrible quality. Really short abnormal return times (7 days. usual is 14) and shady terms. can’t return anything on sale but they have everything «marked on sale»…there is no way the item I got was worth what I paid, what the tag said, or whatever crazy crazy price it was «before the sale».