XFINITY Store

I would give them zero stars if I could. Worst cubs toner service. I have been waiting for 39 minutes and probably still have another 39 minutes. If they cannot handle the volume then they should not be open. See one person and take a break. Igh! Worst part is that probably no one at Comcast really cares! It is not like we all have a lot of choices! N

Zero stars. Worst customer service experience you can possibly have, outside of being beheaded by ISIS on a beach. And at least on the beach, your suffering comes to an end.

If I could give minus stars I would. I, and at least 40 other people waited 50 mins for service. They were so disrespectful of our time. The person that finally helped me made a grand announcement that he, «helped me in 2 mins», obviously disrespecting all the time spent waiting. Inefficient and arrogant. Horrible, horrible attitude. No clue about customer service. There were more than a few people, like myself, with minor issues. Yet we were passive-​aggressively forced to wait for help.
There were so many people waiting, had a fire marshal passed by, they would have been cited for creating a hazardous environment.
Xfinity-​Comcast is the worst!!!

I dont know why this store exists for. I called xfinity customer service many times to register my modem. They wanted me to call this store. I did call and asked them to start service in my appartment. They insist that they showed up at the building’s front door. I did receive a missed call only once that day. My phone was in silent mode. I did try to call and reach them back right after I saw the missed call. It was about 15 min later. Nobody picked up. I made another appointment by calling customer service next. They did not come again. Nobody evenn called that time to explain it to me. I did wait and expect them come but nobody appeared out there. I did call customer serice last time and disactivated my account. This is not respectful. Customer is customer. This store’s reviews already gives an idea about their performance so far.

Scared to go in cause of reviews but honestly I was in and out in under an hour and the only reason it took that long is because each rep took their time answering every customer’s concerns. My rep was super nice and friendly. No complaints.

What the heck happened to Comcast? I’ve never had such an amazing experience with this company. Literally in and out in 5 minutes. Eunice really made our day!!!

If you enjoy RUDE customer service with a bad attitude and extremely long wait times, then this is the store for you.

I was here for 45 min to return equipment, because the lovely clerk helping me… didn’t know what to do. They are open on Sunday 10 – 5. free parking. Security guard told me its a bad area, don’t hang around here.

great first experience! while i’ve had my challenges with comcast. i’m still a pretty loyal customer. i was happily surprised that when i came here for a visit i had superb service.
i came up to switch out my remote. i was ready to wait. i saw there were others before me, but because it was such a minor thing, the person went to the back and got me a new remote right on the spot.
no waiting. service with a smile. pretty awesome!

I just closed my service in literally 4 minutes. I’m not usually a fan of Comcast Xfinity or their customer service in general and which is probably the only reason why I’m giving such high stars, but only because the customer service guy at this location was actually pretty nice and easy to talk to.

Had a confirmed appt this morning with an arrival time of 7:30am-8:00am. 8:15am no show no call so I called Comcast and they said «I don’t know exactly where the technician is but he should be there imminently.» 30 mins later I call back and a different comcast rep says, «I left a message with our dispatch center and either the technician or dispatcher will call you back in 30mins.» I had already taken unpaid time to stay home from work and after they were over 45mins late for a confirmed appt I was told to wait for another 30 mins and maybe I would get a call back telling me whether or not the technician would keep the appt. What a terrible experience! Finally after 9am a truck showed up and the technician was really great, hard working and personable. He apologized for being late but Comcast had doublebooked him for two slots during a 7:30am-8:00am arrival and it was technically impossible for him to succeed.
What a terrible way to start out as a new customer. I filled out all the surveys and so far no follow up or apology. Do they even care? They are not the only game in town for internet around here. I am really regretting my choice to sign up with them.

I came to the Comcast store to drop off my modem.1 hour (probably more) wait. It feels like the DMV. Remains a business with among the world’s worst customer service.

First off this review is for an individual at Comcast not Comcast in general. I want to thank Lionel for a his great service and energy yesterday helping me and my two year old with our service. He was quick and professional. It made our day a lot less painful than I thought it would be.

I think we all agree that Comcast is the devil, right? They are expensive, they have outages and the worst customer service on the planet. But this review is not for Comcast/​Xfinity, but for this certain Xfinity store in the Fruitvale district in Oakland.
I was surprised of the airy and spacious interior when I first walked in. Feels a bit like an Apple Store… especially, since you are greeted by a nice guy with a tablet in hand upon entering the store, who asks for your name. You can then see on some of the screens in the store when it will be your turn to talk to a service person.
I was really lsurprised that I only had to wait five minutes on a Saturday afternoon. I was helped by a very nice and professional guy, his name was Milton. He exchanged my old tv box right away, told me excatly what I had to do when I came home and everything worked out really well. I really cannot complain!

They are Comcast. They are really the worst company and last company you want to deal with. Stay away from them by any means, really. They keep putting hidden added cost in your bill without notifying you.
Seriously, stay away from Comcast. Google «Comcast Nightmare Customer Service» etc for tons of references. Don’t deal with them.

This is the worst company I’ve ever encountered. Seriously. I have learned some things about them in my full month of trying to transfer service to a new address that may be useful to you, because they don’t even seem to know this information about themselves.
1) When you call a service agent you are routed 9 times out of 10 to a call center in the Philippines. This person will be nice and tell you «Not to worry» (I swear that must be in their script) and then deliver information or make appointments for you that have a 50% chance of being true or happening.
2) These service agents are unable or unwilling to speak or connect you with anyone in your local vicinity. So they may or may not make copious notes in your account, «escalate» the situation or just blow smoke up your butt but it’s seemingly entirely up to the local service team to actually read these notes and follow through, which may or may not happen.
3) The technicians who come to your door are contractors and don’t care about any promises Comcast may have made. My experience has been that they don’t even read the notes (or make notes themselves sometimes when leaving) in your account, so they have generally have no idea why they’re coming to your house or if they needed some special equipment, etc. once there. These contractors will make you wait, not show or show up at the wrong address and not even call you even though your phone number is easily accessible. Then you have to go chasing after your measly $ 20 service credit for a missed/​late appt and kiss the time you wasted goodbye.
4) There is some magical, mythical construction crew that does the heavy work of installing drop lines from the street etc that may need to be installed if you’ve never had service before in your unit or it’s been a long time. Service agents may schedule 12hr windows in which these crews are «scheduled» to do their work. Yet I finally learned after much haranguing that these crews follow no schedule but instead work through their orders in the order received and cannot be reached by phone reps or local store agents (except through email), let alone customers. You must wait weeks for these crews and you’re entirely in the dark about when they’ll come. When they finally do come, they may or may not do the necessary work. My experience was that they did not read any of the copious notations apparently in my account because after weeks of waiting for them to arrive and a phone call from Comcast that the required outside work had been completed, the final tech i was contact with showed up to tell me they had not done about 90% of the work needed to make the connection happen and that he couldn’t proceed.
5) The different branches of Comcast communicate about as effectively you do with your cat and you, as the customer, are often put in the position of having to explain over and over and over again what help you need and what the next steps need to be based on your last conversation with someone.
In conclusion, I wasted hours of time on the phone and going to the local office for help and after a FULL MONTH with no clear plan outlined by this atrocious company, I quietly threw in the towel and cancelled my service. I was only trying so diligently because I had a good, cheap plan that I was happy with from my previous location.
I ended up signing up for AT&T Uverse and scheduling an installation for a couple days out. Tech arrived on time and I was set up within an hour. Service is pretty good so far. Not stellar but a huge improvement over my experience with Comcast.

I came here to return a modem and cable box as they upgraded ours when we changed bundles. There were about 6 people ahead of me in the wait so it took about 15 minutes to get served.

I’ve been with UVerse for some years. But my wife convinced me to switch to Xfinity cause it was a bit cheaper. So we switch, my complaints are so much: DVR won’t record the whole program, system keeps crashing & resetting, it’s even slow on responding when I touch the remote. Comcast dose have a better customer service though, so I guess you choose the gamble…

Xfinity is overly problematic.
I am not sure why I do not simply remove Xfinity from my home. If I was able to give Xfinity a negative rating of stars I most certainly would… meh ;(
My two stars are most undeservingly not for Xfinity, per se, but for Marquis, the Xfinity service professional who helped momentarily resolve my issue. He was pleasant and helpful. I wish I could award Marquis with five stars, but unfortunately I cannot review only Marquis, he was great, but Xfinity is awful.
I called last night, and of course my call was out-​sourced. After a long and uncomfortable call with «Mark,» he scheduled me for service today. Marquis arrived in a timely fashion, and for that I was impressed. My previous run-​ins with Xfinity have not been as pleasant.
Apparently, my random mix of bad Xfinity equipment needs to be replaced. Why do they not give you working equipment in the first place? Now, I have to call Xfinity and make sure they are sending me an «all in one router» and ask about my internet speed. I do not want to call Xfinity again. I just want it to work.
Stephani Frowns for Xfinity ;(

WISH I HAD GONE HERE 1ST…
After dealing with customer service over the phone on numerous occasions re one thing or another about my account — I was ready to terminate my service. Decided to visit the customer service centre and speak to someone face to face.(I have been a happy comcast customer for 15+ years and only in the last 14 months have I seen such terrible & incompetent service)… EUNICE & MATT WERE AWESOME!!! THEY NOT ONLY FIXED THE ONGOING PROBLEM BUT GIVE ME A NEW CONTRACT THAT WAS SUITED TO MY NEEDS & BUDGET… THANK YOU FOR RESTORING FAITH IN YOUR CUSTOMER SERVICE. Only future phone call Comcast will get from me — is me using the automated bill paying… I will be heading to 9^th street for all else!