Tec of California

My truck was there 10 days and on the 10^th day I showed up and it still wasn’t fixed I had to wait till 11 o’clock at night for them to fix two things when I have 5 items that I needed fixed the service manager had no respect for me or even his people I did not get no help from the service manager I sent a review in writing and still got no reply. I was overcharged and very unhappy I will never return there again I am an owner of 6 trucks and will never recommend them to my company. Jeff

Never had an issue with our 96 Isuzu NPR till the battery went dead. Then the automatic transmission wouldn’t get out of first gear, after they test drove it the transmission fluid that was clear delivered was burnt, they drove it hard. They had the truck out of commission for 1 month saying they needed to special order the transmission, month later we found they ordered the wrong transmission, already had the right one in stock. They quoted cost of new transmission and sold us a rebuilt and tried to pass it off as new.
Recently we told them we had a brake booster alarm on the 2004 NPR when not used for a weekend, the service department said,” the problem was a bad vacuum pump.” I asked how much would it cost to replace, they said, «I’ll call the parts department and call you right back,» they never did for a month! So I drove to TEC and bought the pump, childs play to install, part performed worse than the old part, obviously misdiagnosed by TEC, wouldn’t give my money back, insisted I file the warranty paperwork, which we did and buy another pump which we did not.
Bottomline, they have my money, they took back the new defective pump, they claim without testing the pump is good, they disposed of the pump and did not return the money. If you want to get screwed, take your truck to TEC of California, or TEC of Oakland, or what ever they are calling themself these days.

I am a customer of TEC’s and I have to bring in my boss’ truck about once a month or more. I always work with Brandon and he is nothing but extremely nice and helpful with whatever problem I am having at the time. He really tries his best to get my truck done as soon as possible and scheduling appointments there have always been very reliable.
I am a girl who knows nothing about cars/​trucks so I really appreciate Brandon and his other coworkers for not making me feel like an airhead or like I am being taken advantage of.
Just yesterday there was a problem with the truck that shouldn’t have cost very much to fix. When I saw the receipt and the charge for $ 155, I texted Brandon right away. He was very willing to talk to his boss about this, and they were very cool about it waiving the fee for me.
This was not the first time they had done something nice like this, and of course I don’t expect special treatment, but I feel relieved to know they have my best interest in mind.
Keep it up guys!

Don’t listen to these old reviews, things must have changed!
I was having issues with my GMC Terrain and called several dealerships in the area asking for help. All of their service departments were rude and not interested in accommodating (I’m assuming since my issue was covered under warranty and they did not financially benefit from me). My husband finally called TEC and spoke to Brandon there. Not only was he helpful, he was friendly and went above the call of duty to answer questions and make sure our issue was handled quickly.
I had my 2 kids with me and he was able to have someone drive us home and even pick us up! It was unbelievable. The driver (I think his name was Chris?) was super friendly and gave me little tips about the Oakland area since I am fairly new.
My truck was fixed THE SAME DAY. It came back like new and I didn’t even feel burdened that I didn’t have my car since it was such a short timeframe to get it fixed.
I really recommend coming here and especially dealing with Brandon. I’m surprised he isn’t managing that place with the amount of customer care he provided. Thanks guys!

As owners of a 3-​year old motorhome on a GM workhorse chassis, we were upset to have our air conditioning compressor blow out on a recent rv’ing trip 1 week out of our 3 year warranty period. TEC was an authorized service repair facility that we had not tried (we previously used another really, really nasty service company in the Livermore area). We called them up and had an appointment within a few days. The day we brought the motorhome in, check-​in was easy, the service advisor even came out to the motorhome and placed the little paper work mats on the carpet. They had our motorhome for about 2 days when they called to tell us the problem was what we initially thought it was.
Another couple of days waiting for the parts to arrive and the job was complete. It was the easiest motorhome repair we have ever encountered. Total time at TEC was 7 days (including weekend). The «other» facility used before was 3 weeks minimum just to look at the rv.
The facility is completely secured at night, parking was super easy, freeway access really close and the associates were great to work with. They even worked with GM Workhorse on our behalf to have it covered under warranty ($ 2,500 repair otherwise).
We would definitely bring our GM vehicles back for repairs.

This place has gone straight downhill since it became TEC. We have purchased 2 trucks there — a GMC Sierra 2500 in 2001 and a utility van in 2006, however, they apparently have no idea what parts are required, or how to complete repairs on either vehicle. They recommend unnecessary work to make extra $$, they’re apparently totally without ethics, and when we turned them down for a repair and decided to just buy the part & have our local mechanic install it, they sold us the wrong part! DO NOT take your vehicles here for repairs!

Do NOT get your vehicle repaired there !
My Isuzu truck started leaking coolant right before a very busy work weekend and my trusted repair shop was unable to accommodate me with the repair since they were super busy and I had to get my truck repaired, one way or another. My mechanic referred me to TEC of CA, because the water pump would have to be ordered from there anyway. I called for an appointment and drove to their location the same day to drop off the truck. The next morning I received a phone call from the repair department telling me that the clutch had to be adjusted and all the hoses in the cooling system needed to be replaced at a cost of almost $ 1000.00. Well, I used to be a car mechanic myself and immediately knew they were trying to pull a fast one on me. I declined all those repairs and told them to only replace the water pump. The next day I went to pick up my truck after paying an exorbitant price for the repair. On my way back I realized that both front turn signals were not working and I also heard a strange whirring noise coming from under the dashboard. I called them and was assured that this would be taken care of and also that I would get a ride back to my shop in San Leandro. When I arrived at their location I found out that suddenly there was no ride for me and so I ended up returning to my shop in my truck and try again in the morning. The next day I got a ride and brought the truck back for them to fix all the problems that had so magically occurred while my truck was in their shop. Now the repair department went into total denial mode telling me that nobody had messed with the electrical system at all, although the repair bill mentioned them working on the wiring to find out why the temperature gauge was still powered up even after pulling the key out of the ignition. That gauge had been flaky for the entire 7 years that I’ve owned this truck and I could easily live with it and never authorized any repairs regarding that problem. I ended up paying an additional $ 300.00 for the inspection, not repair, for a problem that was obviously caused while the truck was in their possession, just to get it back. I might add that, when I opened the driver’s door to take the truck home, nothing was reassembled, the dashboard was ripped apart, parts and tools littered the floor and I had to wait another hour for one of their mechanics to put my truck back together and make it driveable. Two days after that unpleasant incident the truck started to display more problems, a slow electrical drain, that emptied the battery every 4 days, and now the truck won’t even start, so today I had to return it to my usual mechanic just to get it back into pre-​TEC condition which will probably put the overall cost for the replacement of the water pump to about $ 3000.00. Yes, you heard right, three thousand dollars for a water pump ! I am still debating if I am going to take them to small claims court or not, but this was definitely an eye-​opening experience and I will never recommend that place to anybody or trust any of my vehicles into the hands of their shady mechanics. Don’t go there!

This is for their sales dept.
We’re in the market for a new truck for our company and we stopped by to see what they had to offer. Although there were several sales people sitting alone tapping away at their computers in their cubes, the receptionist seemed to have a hard time finding a sales rep.
We were finally directed to one. after telling him the type of truck we were looking for he fetched his manager who took our phone number and said they would call us…
It’s been 3 weeks. No call.
They must not appreciate loyal customers. we have purchased 2 vehicles here in the past. when it was under a different ownership.
0 service = 0 stars.

I would like to take this opportunity to express my dissatisfaction with the way I was treated when I brought my GMC Envoy to this service center for a repair.
When I first contacted the service department on Thursday June 18^th I was assured that even though the facility is a heavy-​duty truck repair center they do indeed repair all GMC light duty vehicles as well. Based on this information, I made an appointment to bring the car in on Friday morning. It was before 8:00 a.m. that I arrived with the car.
After a full morning with no word from the service center I was getting a bit nervous. Finally at about 2:00 I received a call telling me that the problem was a cylinder that wasn’t firing and that the ignition coil and the spark plug would need to be replaced. It was also suggested that due to the mileage on the car that it would be a good idea to replace all the spark plugs. I authorized the job at that time.
When the parts, spark plugs, finally arrived in the afternoon on Friday June 19^th the mechanic couldn’t find the time to actually start the repair. I waited until about 4:00 and when I didn’t hear from anyone I decided to go to the shop on my own. I was told that the repair would be done that evening. I could tell from the stress that was demonstrated by the mechanic that he needed more time, I offered to let him keep the car overnight and that I would come on Saturday to pick it up. I was assured at that time that it would be finished and that I would get a call Saturday morning to come get it. I was also assured that the shop was open on Saturday.
Saturday I tried unsuccessfully to phone the service center. The voice mail system was very disturbing. It kept saying that the service department was only open Monday through Friday and that if I would like to leave a message in the general delivery system I would get a reply on the next business day. BTW I was told on Friday afternoon there would be someone at the center on Saturday to finish the repair.
Again, I decided to drive to the center to see for myself. It was open; they just didn’t have any idea about my car or what happened on Friday. I was also told that there was no one available to work on my car that day. According to the computer, work was stopped on my car at about 1:30 p.m. on Friday afternoon.
This was not a very good first impression. I was now without my car for the entire weekend and I had to make arrangements to get a ride to work Monday morning. I live in Newark and work near the Oakland Airport. My husband works in Cupertino. It was very inconvenient for both of us. And all because the mechanic lied to me about working on my car that evening and Saturday and the service representative lied to me when he said the center was open on Saturday. It clearly was not open that Saturday.
I am still very angry. I will not ever trust my car to this facility again. Well my «small» repair was over $ 700.00. Over $ 500.00 in labor. According to the service representative, Mike, I was given a discount because of the inconvenience to me. Thank you, but I don’t think that was nearly enough. When I finally arrived to pick up the car on Monday afternoon there was nobody in the service area. I had to shout to get someone’s attention and when I did I was just given the bill and my key and that was it. No apology, no thank you for your patience, nothing. At the very least someone who knew about the problem should have been there in person to apologize.
Again, not a good first impression.