Golden Gate Truck Center

Rude. Receptionist yells at me when I tell her what the gist of the issue is so she can direct me to the right department.
Wait 10 minutes on hold, service is useless and equally as rude.

The Customer service is terrible. I called to find out if my Truck is still under warranty. they said they will call back and let me know. 24 hours later still no call. So I called another dealership, and within a minute I got my answer. 10/​14/​2015 still waiting on call back.

I took my sprinter van for diagnosis. I pointed out to the service writer that there was a partial thickness crack in the intercooler to intake air hose (visible immediately upon opening the hood… not hidden at all) and he told me «you don’t have to point that out to me…» as in «It’s so obvious… don’t waste my time.» OK. Fine. The service I requested was to evaluate a a small oil leak… they diagnosed a leaking turbo silencer and replaced it with a non factory part which I had drop shipped to them… all good. I was never able to talk with the tech. and it was not easy to get to speak with the service writer. When I picked up the van, the obviously cracked hose was still there and still cracked part way through. I was confused… but it was after hours and no one was there to ask about it so I went home… A couple of days later the crack extended through the hose and the van went into «limp home mode» … barely able to drive it up the hill to my house. I immediately knew what was up and was able to patch the hose with a bicycle tube patch, some repair tape and zip ties. After some complaining, the service writer agreed to do the labor to replace the hose for free… but I had to buy the hose and wasted quite a few hours of my time. I appreciate the effort to make it right but a big time waste and poor communication all around. I’m looking for another place to service the van, but the local Chrysler dealers seem to get worse marks than GG Truck Ctr!

We brought our brand new RV in due to a possible rear wheel/​fender issue. Dave, the body shop manager and Tom assisted us without a concrete appointment. After diagnosing the coaches issues, they were able to come up with a resolution. They fixed the problem within hours. They treated us with the upmost respect and I would recommend their work to anyone.

took motor home for some repair work, was told they had a break in and you need to check your motor home. found they had left the motor home unlocked and they stole all my tools and they we said they were not responsible and you would have to use your own insurance company.
my insurance company said they wound not take care of the problem so i am out of my tools and have to pay the bill on top of of everything else .
i would not go this place again due to they left my motor outside and unlocked.

I tried to get some basic maintenance work done here on a Cat engine. Their quotes were 2 to 3 times higher than other truck repair facilities. When I tried to setup an appointment, I was told they were too busy and would just have to setup a time for me to drop it off for several days until they could get around to it. Consistent with other reviews I’ve seen here. No thanks, went elsewhere.

Golden Gate Truck used to be our primary chassis warranty center for our RV fleet up until a couple of years ago. They worked on two of our motorhomes and caused more problems than it was worth. On one, they drained the fuel and spilled it, and did not replace it (estimated 50 gallons), and on another we had to have an odometer replaced under warranty but they did not re-​set it to match the existing mileage. I called to ask about having the proper paperwork to disclose the odometer problem, and they said they could not help.

these people are very busy. they say drop off your trunk and we’ll get around to it. sometimes 2 – 3 days turnaround. the parts department doesn’t usually have want you want. you need to special order it.
very nice people. just so busy.