One Hour Martinizing

HORRIBLE. Simply horrible. They RUINED the fur collar on the hood of my favorite coat and then the Latino guy who works there (I think his name is Julio) actually tried to claim to me that the hood was like that before I gave it to him. It literally looked like they actually put it through a regular washing machine and then ran it through a dryer. It was completely destroyed. I couldn’t believe it. I would never have worn the coat in that condition. What an absolute outrage. That guy and their work is horrible, simply horrible.

This place is absolutely terrible and should be shut down. They overcharged me on my work shirts that I needed for a business trip and when I received them there were huge stains on my shirt all of which they told me would be removed. It’s now sunday and they are closed and I leave tomorrow for my trip. I will never return and make sure anyone I know never uses their services.

Really bad experience. My suit came back with a broken zipper, and the jacket has a really strange crease down one side of the front. Also, I have been here three times and never have they been able to do my dry cleaning in one hour. The name is misleading and the prices are too high for the poor quality.

Prices are great! Service is fine. They’re nice people! The hours are fantastic. Growing up as a dry cleaners kid, I never knew anyone who kept open till 8 on weekdays and 7 on Saturdays. Unheard of in the industry and Oaklands lucky to have them. Nothing to complain about here.

I was a customer here for over a year, because I found the location and open hours convenient. I finally got fed up with their terrible customer service and poor dry cleaning quality and vowed never to use them again. Their employees, in particular the male employee, were rude to me several times. Clothes I brought in for dry cleaning came back with an offensive odor — and when I asked them to re-​clean those clothes (which they agreed to do) they came back with large stains! Also, there were times when clothes were not ready for pick up at the promised time. Then, to add salt to injury, they started charging extra for laundry if you didn’t unbutton the clothes yourself. By then, I had had enough and looked around for another cleaner.

My experience here, and the way I was treated, was beyond rude; it was abusive. Period.
I wasn’t happy with an alteration job (sent out of house) after having it re-​done — twice — and not to my satisfaction.
I communicated this politely to a male (Latino?) employee, and asked to speak with the owner to discuss a refund. I left my number, and was told I would get a call.
I got a call from this same male employee, who told me the owner wouldn’t give me a refund. I explained this wasn’t acceptable, and that I wanted to speak with the owner.
The call then dropped (as cell phone calls do). I called back, and the employee yelled into the phone, «Why did you hang up on me?! BYE.» He then hung up on me. I called back multiple times, and the phone rang and rang — the employee seemed to be deliberately not answering.
Upset, I went in to collect my pants. When I did, this same male employee brought me my clothing, and when I tried to address what happened (why he yelled and hung up on a customer, for instance) he refused to let me speak, and said «I’m not talking to you. You’re mean.»
Shocked, I managed to get out, «I didn’t hang up on you — the call dropped!» to which he snapped back, «I don’t believe you,» and then walked to the back, ending the conversation.
I left in tears. Maybe this employee has a problem with women; there’s clearly anger issues here. This was completely abusive behavior, and I though I hardly Unilocal,this was so awful I felt I had no choice.
Beware: if you aren’t happy with the work here, you better not speak up, or you’ll be verbally abused!

Owners need to pay attention who is working for them, when they know their employees then they are able to help them in their professional deficiencies. Some of their employees are so bad & horrible and has no idea what customer service is, they behave they are doing business in the streets. Please train your employee so they can make the business successful.
Bad employee bad service.
Never again after most 15yrs of being customer

I have been going to this place for 6+ years and must have spent thousands.
I am finally done. The sales professional must be new, since I have never seen her before, and she was extremely rude to me a number of times during the time I was there. And, I was dropping off a very large item to clean, that was going to end up being very expensive to clean.
I have also brought in two jackets to be cleaned in the past three months. Both had to be sent back two times for touch ups.

I am still extremely upset over my lost item. Their employees are incompetent. I have spoken to the same lady TWICE now and she is of no use and very unhelpful. I hope they fire her soon because she is rude and clearly should not be working in the SERVICE industry. She screamed at me as I was exiting the store. Obviously a sign that she has no class. If i’m not talking to you, there is no need for you to talk back to me. I will be writing an email to their corporate head quarters to do a full investigations of this place. Horrible. ABSOLUTELY HORRIBLE. I would not be surprised if they purposely «lost» people’s clothing.

Truly awful customer service. I brought in a sweater that needed to be cleaned and have two buttons to be sown back on. I received a call letting me know that during the cleaning process they had managed to break all of the other buttons on the sweater. We went back and forth over a week as the Owner was out of town and could not be reached. Finally, when the Owner returned she stated that they would replace the buttons only if I paid for replacement buttons and for the labor of sowing them all on. Not even a hint of an apology, no offer to accept responsibility for breaking the buttons, pretty much an attitude of «deal with it.»
I instructed them not to touch the sweater and that I would pick it up. I also indicated that they have lost my business (average $ 25/​week) over this. Customers beware.

Bottom line — They employ someone named Javier who should be fired flat out. I would never recommend a firing right off the bat, but this guy is extremely unprofessional. He argued with me over the difference in price between $ 3.75 and $ 1.25. Even if my understanding about pricing is wrong then so be it. I am a repeat customer! You will make up that difference a thousand times over. BUT NOOOO! This guy not only argues with me. Not only does he huff and puff about it in front of me. He calls his boss for approval. The boss gives the go-​ahead. THEN this moron starts arguing with me about the price again as if that would lead to some positive conclusion. I tell him that I feel like he is being overtly negative. As a customer you want to feel good about where you do business not negative. Then he proceeds to raise his voice and say that he is really busy in the back and that I am inconveniencing him by coming into to pick up my clothes and pay for the services rendered. I AM SHOCKED at these words. He literally tells me that I took FOREVER to put my clothes away into my garment bag. Meanwhile he says to me at the time when i am putting my clothes away that he will slip into the back to finish some work, and I had no problem with that. So I am alone in the front area with no attendant and I am finished putting my clothes away I call to him and then wait for him until he comes back. I didn’t keep him from getting his work done. Ironically all his arguing for a few bucks took more time than my garment bag process.
LASTLY his coup de grace with me is this:
When I tell him that its not my fault that he’s busy with work in the back. He starts YELLING at me that it is my fault. I tell him he shouldn’t talk to clients this way. I then ask for his bosses name (GIGI) and tell him she will be hearing from me. He continues to YELL at me again and then SLAMS the swinging doors separating the front desk from the back. I then go off on him YELLING at him because I am absolutely incredulous and angered at this point. I walk out calling him and IDIOT. He then SCREAMs «COME BACK HERE!» As if to say LETs GO «Call me an idiot to my face!»
Here is my deal with this: I gave him a lot of outs in this situation. The IDIOT didn’t take one of them. Not one. The moment you start yelling at a client unprovoked you are WRONG! AND I honestly thought he would attack me when he slammed that saloon door. A customer should never feel like they are in danger of physical attack by an employee of a dry cleaning establishment. His actions were scandalous and he should be fired for losing his composure so badly in front of a paying customer PERIOD.

I came here and left a cotton dress to be cleaned and hemmed. Proably the most simple type of job. The woman charged me 37.00 and then threatened to fight me because i argued how unreasonable that was. I certainly have the money to pay it i just thought that was outrageous. The mexican woman working the counter cursed me out and then said let take this outside. Seeing as i am an adult who does not fight in parking lots on her way to work this was uncalled for and extreme. This place is being reported to the better business bureau and luckily for this attendant my father is a sergeant with the oakland PD and will be sure to investigate this

this is my 1^st Unilocal and it’s unpleasant. I recently returned as a customer and of the 5 times I have visited, I always ask for no creases on my pants, the last 2 times there have been creases, My account/​receipt says «no creases» but still, CREASES. They in no way apologized and on my most recent pick up today told me, «make sure that next time we put this tag on your pants saying no creases».
As a customer it’s my responsibility to ensure the inner communication of your business? NO, Simple request that I paid for and DID NOT receive. Like others I too wanted 1 hour or even same day cleaning and it’s never available, Not going back

Only gets one star because zero stars is not an option. I went in at about 3 PM on a Friday. They were still open for several hours that day. I planned to drop off my BF’s coat to get it cleaned before a ski trip on Monday. I asked when I could have it back. The girl said ‘Monday afternoon’. I explained that no, I wanted the 1 hour service and was willing to pay extra. She told me they didn’t offer 1 hour service. When I pointed out that they had a huge (I do mean huge, it takes up the whole storefront) sign that advertised 1 hour service her reply was priceless. Without a trace of irony she stated «oh that’s just our sign». Oh. Ok. Well that’s just my business walking out the door, never to return. I took the coat to May’s on Park Blvd and they had it ready the next day, in plenty of time for the trip.

This is in no way a «One Hour» cleaners. Period.
Left a shirt overnight, at the promised time, they found «stains» that weren’t there when I tried the shirt on 10 minutes before I took it there. Asked for 30 more minutes. When I arrived to pick it up, they said they had to put it through again. Then they offered me other peoples’ shirts to take instead. Shady.

If I could give it zero stars I would. There is no One Hour or same day service at this place, twice I tried and twice I was denied. They suck at customer service.
Luckily the Martinizing location in Berkeley on University was eager to help me out, I’ve gone twice and loved the results. Prices were reasonable but most importantly I got my clothes back when I needed them. And they know how to treat their customers
I will NEVER go back to the Grand Lake location, sure the drive to Berkeley isn’t convenient but getting the service I want/​need is worth it.

Decent service; fair prices.

Dry cleaners in Oakland are crazy expensive. This is the place I’ve found that has the least crazy prices. Shirts are just $.99 if you combine with a dry cleaning order. Their default for ‘when do you want it back’ is tomorrow, which is great because most of the places in my neighborhood are pricier and take longer. Bad combo.
Never had a problem here with cleaning or lost items.
Longest hours around I can find.
Easy parking, but don’t forget to feed that meter. Oakland’s government is hungry,

I have been going to these guys for a while since every other dry cleaning experience in Oakland has sucked. Other dry cleaners have told me that the dry cleaning process doesn’t get out smells, like under the armpit. So what is the purpose? It’s clean, but it smells like you just wore it las night.
Martinizing to the rescue! The clothes come back smelling great, they get out stains that other dry cleaners could not and they are always accomidating. A few times I have needed my shirts back fast because of a trip the next day and of course I procrastinated getting my shirts to them. No problem, when do you want to pick them up.
There are other cleaners close to me, but I am more than wiling to drive a little further to get Martinized.
P. S. Always pay for parking or you could easily add $ 50 to your cleaning bill.

I’ve been using these guys for about ten years. They have never lost anything of mine. The shirts come out perfectly every time. They always have everything ready when they say it will be ready.
I used to live on Grand Ave and had a dry cleaner directly below my apartment and another across the street and down about 100 yards but I still went to these guys.
Now I live in the Fruitvale but I still make the trip down to Grand to bring my clothes to them because they’re so good.