Enterprise Rent-A-Car

Beware of this location. They accussed me of damaging a car despite the fact that nothing was noted on the return inspection paperwork. They charged my credit card 500 without notice, I had to call them to see what the issue was. They are still trying charge me another 200! The one time I didnt get the extra coverage I get slammed with a false damage claim. Pure garbage.

Went with some friends to the Bay Area and we decided to rent a car, after finding a banging great deal on Costco Travel I wound up booking a rental with Enterprise. After reading some the reviews I was a little worried because of the negative feedback on prior reviews, good thing I just went ahead with what I had planned and not paid attention to that.
After we got off our plane, we made our way to the shuttle to take to us the car rental place that was easy peasy, lots of signs showing you which way to go. Got off the shuttle and went right to the Enterprise Booth, gave her my conformation number, she checked me and told me where to go to find my ride.
Walked around the corner and found the Enterprise Booth outside and was immediately greeted, had to verify some information, asked if I wanted some insurance, I went for the basic, did a visual check of the car, was given the keys and told to have a great time.
When it was time to return the car, again service was great and friendly, and everything went smoothly. Turned the car in and headed off for the shuttle to go back to the airport.
My quoted price for the car never went up, only added on the cost of basic insurance that I requested. I wish I remember everyone’s name who helped me because they all provided excellent customer service.
When in the area again and need to rent a car, I would for sure go back to Enterprise!

I frequently use enterprise rent a car at the Oakland Airport location. Every single time I get amazing friendly and efficient service. The staff are so helpful and personable. I highly recommend this business and especially this location. You will not be disappointed.

I have rented thru this location multiple times within the last 4 months. All experiences have been pretty good with the last 2 being excellent. The 2^nd to last time I had the pleasure of meeting a girl named Diedra who assisted me and my daughter out to out car. It was a busy day for them– and she was fast and so kind. We had paid for a standard car but since they were so busy she ended up upgrading us to a small SUV. She made me feel like a MVP. I told her it was ok I could find something else– but she insisted. I was so comfortable since that’s what I have at home and felt extra safe with my toddler in the car!
My next experience was with the wonderful Latashia. I don’t know if I spelt that correctly. When we returned out vehicle, she asked if I had any problems… I did mention how when I went to check in– the girl at the front couldn’t find my reservation. I knew I booked it days in advance and of course being rushed with a cranky child I couldn’t find the confirmation– so instead rebooked on the spot having to pay an extra 100plus dollars since the prices went up. The girl at the front desk didn’t seem to think any deal of it when I said the price was difference but she probably didn’t have the authority to do anything about it anyway. I was bummed but sucked it up– we needed the car. Anyways I had told latashia at check in (out) and she insisted on «making it better» she changed my total– and made up for it!!! I couldn’t believe it :) it was reassuring and exactly why I always rent thru them.
Good customer service is hard to come by these days– but these two girls, they got it. And I will always tell my friends to come check them out! Thank you again ladies. You put a smile on my face!

Best rental car experience ever! Staff was super friendly from pick-​up to return. Better yet — we didn’t have to endure any hard sells or dire warnings if we did not purchase their insurance or prepay for gas. Enterprise — if this is a new tactic you’re trying, I like it! Our car was brand new with under 100 miles on it and still had that new car smell. The employees had big smiles on their faces and joked around with us. We felt really welcome. I kept waiting for something to go wrong, as it usually does when renting a car, but nothing ever did. Thank you!

Rented a car when I was headed to Sonoma State for work. I took the airport shuttle and made my way to the back lot after getting the paperwork in order. The employees were very friendly, and gave me plenty of vehicle choices. Got my hands on a Ford Fusion, and I was surprised how nice it drove. It was comfortable and had tons of features to make your driving experience even more enjoyable.
I ended up keeping the car for an extra two days and dropped it off at an Enterprise location that is near the San Francisco airport since my trip was extended. This worked out great and didn’t cost me any additional fees (such as a drop off fee) due to our work contract. I’ll take it.
NOTE: For whatever reason, renting a car at the SF Airport is roughly twice as expensive than any other airport I have been at. It also is expensive if you rent it elsewhere and then DROP it off at the SF Airport. I am not sure on the rationale behind that, but if that car touches SF airport you are going to pay twice is much! Oakland airport rentals are way better than SF.

Rented a vehicle here two weeks ago, forgot a pair of expensive shoes in the trunk, realized right away and called them. They gave me the run around, 100% positive an employee stole my shoes. Very unfortunate, I utilize them for business often and will never rent from them again. JC

Not sure about the bad reviews here. I arrived at the airport, took the shuttle bus to the rental car area, got the keys, the car, and I was out in approximately 15 min. There was no waiting line. The guy on the counter was very polite, professional, and did not try to up-​sell anything to me. The guy who checked out the car was very detailed and he did not try to up-​sell anything to me either. The drop off was just as easy as the pick up. All I can say is that they were fair, courteous, professional, and customer service oriented. I would definitely rent a car from enterprise in the future. Besides, they were the ones with the best offer in Hotwire. Thank you enterprise!

We rent cars from this location several weeks out of the year! So often that we are Enterprise Plus Gold Members! Today was the first time I feel that we were treated very very poorly and unfair! The supervisor Travis (short little asian boy) called my name/​contract up as I waited outside of the office. Out of nowhere an older ruuude man came barging in with a bad attitude and suddenly we were told that we would be helped shortly as Travis took him to a car before us! No
other explanation was given to us!
Right is right… and though this might be a petty incident, I would expect that a person at Travis’ level would have handled this situation in a more professional manner! He basically treated us as if the older mans time and business were more important! I guess if we would have barged in with a bad «crybaby» attitude and made our way in front of other people… we would have been serviced a lot faster!
An employee named Deidra was more than helpful! She rectified the situation and apologized for her boss’ unfair treatment! She also offered us our car at a discounted rate! All in all we’ve had far more good experiences than bad at this particular location. Unfortunately today was not a day like others… thanks to Travis!

Renting a car from Enterprise at Oakland Airport a couple weeks ago was one of my worst car rental experiences ever. We already had traveled from San Fran to Oakland on BART, bus and rental car shuttle, and were anxious to just quickly get our car and be on our way to Sonoma to start some serious wine tasting. That was NOT happening. When we got to Enterprise at the airport, there were literally 30 people in front of us w/​only 1 – 2 agents — what the heck?! It took us an HOUR to get to the counter. Very frustrating. Oh well, at least we were finally going to be on our way, right?! WRONG.
We walked outside, and to our astonishment, there was ANOTHER line of 20 – 30 people, all waiting to actually get the KEYS to their cars. I thought there must be some kind of mistake. I went inside to ask. No, no mistake. You have to wait in line AGAIN. What level of hell were we in? It took another half hour to finally get our keys. By then, instead of missing Friday rush hour traffic, like we intended, we became traffic. Altogether a very terrible car rental experience.

I had such a great experience with this location, the check in check out process and the vehicle, that I can overlook the long wait at the checkin counter. There was only one desk agent checking each customer in. I was third in line and found myself glancing at the other rental car counters with no one in line and multiple agents.
Once I got to the enterprise agent, she was super friendly, apologized for the wait, informed me that since I was a National Emerald member most of my info was already in their system so I was set to go.
When I got outside I was quickly greeted and brought to my vehicle. Car was in great shape, super clean and inspection very thorough. i felt like a valued customer at this location and will definitely be back. No hidden fees, completely transparent, What I was quoted and what I paid was the same. Plus their security hold on your credit card is the cost of the rental + 20%. In my case that was way less than Dollar Rent a Car at $ 350 hold.

We always have great experiences with Enterprise. As we use them all the time we end up taking their online surveys so always have free upgrade coupons. The staff we encountered here in Oakland were top notch efficient and friendly professionals. Just as a joke I told them that I wanted to use 8 upgrade coupons at the same time. They upgraded us for free 4x to a 2012 Mitsubishi Eclipse which performs like a 1980’s Porsche 911 on the California highways. I was happy with it. We put 750 miles on it in one day. :)

Rent A Car But Wait In Line.
Enterprise offers great rates for a variety of cars of your choosing. At this location the line was long. They only had one agent who needed to serve all their customers but also needed to prioritize their business class customers first over the regular customers. I didn’t like that I had to wait for an agent to pick out my vehicle which made the entire rental process excruciatingly slow. The drop off was much quicker, pull in sign and go.

I dont understand all the bad reviews. My experience could not have gone much better. Easy pick up and walk around. Staff was friendly and helpful. Paid 11.50 per day for 3 days. Drop off was quick and painless.
I always use Enterprise and after this experience I will continue to do so. Thank You.

This establishment is 1 of 2 spots i rent cars from. Normally the cars are nice clean and smelling fresh. Not today, the vehicle was filthy! Interior had stains on the ceiling and dirt everywhere. During the walk around there was some part of the interior laying on the floor and the guy had no idea where it went so he threw it the storage compartment.
Be prepared for the upgrade talk. The front desk went from $ 10 – 15, once i got out to the walk around the upgrade went up to $ 15 – 20.

This is the worst customer service experience I’ve ever had, and unfortunately they did nothing to rectify their own mistake. I will never rent from Enterprise again.
I booked a car online at the UC Berkeley office, which I later found out didn’t really have any cars. They switched my reservation to the Oakland Airport branch telling me it would be the same cost for the week. I pick up my car the next day at the airport, which was fairly smooth.
When I return my car in Berkeley, I’m told that they have no record of the car because it was rented in Oakland (FYI the Oakland and Berkeley computer systems are totally separate). They said, «Don’t worry, leave the car here and someone from Oakland will contact you within 24 hours to close out your account.»
I wait 3 days after not hearing anything, and then receive a notice from my credit card that I was charged TWICE the rate (almost $ 700) the original Berkeley office promised.
Here’s the best part. I call the Oakland office, tell them my situation, and ask that they help out to get the confusion fixed. After an hour, the guy tells me he can refund $ 200, but the $ 100 in inflated taxes I’d have to take up with the Oakland Port Authority. LOL! Meanwhile, he repeatedly says, «We value customer service here at Enterprise.» It’s pretty hilarious that you tell a customer to go pound sand, but then say that you value customer service. Thanks for the good laugh and lesson to stay far away from this business.

FRAUD
I made a reservation on their website for a Standard SUV to fit 5 people. When I went to pick up the car, the guy asked us casually, «Oh where are you guys going.» I didn’t want to answer because I knew they will use it as a sales pitch, but of course my partner-​not-​in-​crime said, «Tahoe.» And so the story begins.. .
Guy: Oh Tahoe? Well just to let you know we don’t guarantee 4 wheel drive. But you can upgrade for $ 15/​day to guarantee it.
Me: (thinking ‘we don’t need that big of a car) No thanks. We’ll take our chances to see what they have available.
We walk to the pick up area. Same o same o marketing scam again.
Girl: Well, we can’t guarantee you a 4 wheel drive, but you can upgrade for $ 20/​day
Me: No
Girl: Ok… to be nice, I’ll discount it at $ 15/​day
Me: (thinking WTF… it was already $ 15/​day) Well can’t you guys check to see what you have on the lot? And see if you guys have a 4 wheel drive
Girl: Ok.
She brings us a Front Wheel Drive Standard.
Girl: This is all we have.
In the end we decided to upgrade. I left early to grab take out dinner for the ride up. My partner-​not-​in-​crime stayed behind to take care of the rental.
I got home. Guess what I saw… GRAND JEEP CHEROKEE; STANDARD SUV. A standard SUV with 4 wheel drive. THIS IS NOT A F*(#$@ UPGRADE!
Yes I understand you can’t guarantee me a car w/​4 wheel drive, but the F$(#)@* car was on the F ()#@*$ LOT when I was there. The word UPGRADE does not refer to giving me the same damn car I reserved, but the next level: LARGE SUV.
We called the office and asked them «WTF». They said, «well in the bay area there’s no real need for 4×4, so that’s why we don’t have a lot of them… bla bla bla bla… so that’s why we can’t gurantee it and you have to pay extra bla bla bla bla bla»
I called corporate and they refunded us the $ 15/​day. There is no OPTION that says RSVP Standard SUV upgrade to 4X4.
I call this FRAUD. I hope no one else had fallen trap to this. I will not be renting from this Enterprise ever again and I have made the same suggestions to friends and now to Unilocal

Excellent, personal customer service, from their staff.
The big downside are the sneaky upsell tactics that they use. The price you are quoted, is never what you pay in the end! Beware!

I can’t get over the excellent the customer service and level of professionalism we received at this Enterprise. It was our first time flying into Oakland. Taking the shuttle was very easy. The gentleman who helped us (I wish I could remember his name) was clean and well-​dressed, attentive to our needs, and patient. We didn’t feel rushed at all when choosing our vehicle. Returning it was simple also. We just pulled it up, got our things and our receipt, and were pretty much on our way.
The Verdict: While Enterprise isn’t always the cheapest, they really set the bar high on customer service, and that goes a long way.

One of the shortest lines in the rental center, and bonus for my finding a deal in SD’s Entertainment 2010 book for a free weekend day rental! They typically try to up-​sell you to rent a bigger than necessary vehicle, but don’t give in!!!