Allegiant Airlines

I’d do zero stars if possible. About 100 people in line to check in, and only one person working the check-​in counter!

We took Allegiant Air from Oakland to Rapid City, SD (two flights, June 14 & 15, 2016). The first flight was from OAK — Mesa, AZ. where we stayed the night, then took the early connecting flight to Rapid City. Both flights were smooth and uneventful, approx 2 hours flight time each, and both flights were ON SCHEDULE. I emphasize that, as I have read other reviews on here where there were delays in other flights. Not sure if we were just lucky, or that Allegiant is trying to improve their service. Other positives: the Flight Attendants were courteous and helpful. The price was excellent, as well — tickets cost at least $ 250. less per person, than they would through any other airline.

If i could give it a negative 5 stars i would. do not​.do not ever .no one ever fly this airlinr

I have no problems with this companies get what you pay for type of business structure. However when paying for a flight I believe you should be receiving reliable transportation to and from your destination. On our recent trip to Orlando we did not receive it on either flight. Our first was delayed 3 separate times and 2^nd delay cost us 3 hours while already in the airport. I do understand that delays do happen however even the slightest communication on their end could have prevented us from having to miss ½ days of work as well as loosing valuable time sitting in an airport. To add to the frustration we experienced the same type of lack of communication and delays on our return trip. My advice for anyone looking to get a «value» flight is take the time to consider if saving $ 100 is worth costing you ½ day of work for you and your spouse and arriving to your destination hours and hours later than expected. Nothing ruins a vacation worse than starting and ending it with such a horrid flight experience.

This is the most DECEIVING airline. I booked a flight for a very reasonable price, but with all the charges they tack on, the flight ends up being more than the other airlines.
You have to pay for carry-​on items. Fees can be up to $ 50 if you wait to pay at the gate. I had 4 carry-​ons and a checked bag, which added over $ 75 to my flight cost. I was traveling with children and had to pay extra to hold seats together which was another $ 50+ addition. I am still trying to figure out if we are allowed to take one personal item …
Oh, and not to mention it is impossible to get in contact with an actual person by phone. I scoured the internet for a contact phone number. When I was finally able to call no one ever answered. I kept getting to the end of a message and hung up on.
I cannot wait to see how the actual airport experience is.
FYI — their app is actually pretty good and as about as useful a tool as you are going to get navigating your experience with them.
I really hate this airline. It makes southwest seem like a luxury carrier. I don’t like giving bad reviews (seriously check out my others), but this company is deceptive and lacks customer service. I don’t foresee any redeeming factors.

Three times in a row they had to get another plane! A total of 22 hrs delayed and business lost for me. Each time they claimed tech difficulties and only gave us an 8 dollar food voucher! Theres obviously a financial reason to delay us cattle. Frontier is a joke but allegiate is now thee worst airline ive ever seen and i travel alot.

This was by far the most terrible airline I’ve ever dealt with. My mother tore her MCL days prior to flying to help me move states and when i called to cancel her flight was not only told that there was no sort of medical or emergency cancellation policy, but had the representative hang up on me after denying me the opportunity to speak to a supervisor to further discuss this situation. This company and its policies are both terrible and I will never be even attempting to use their piss poor services again.

Beware of this company! Terrible customer service and questionable integrity. You can get cheaper tickets through Allegiant, but they may not be worth it. If you need any kind of customer service, you will be sorely disappointed.
We purchased tickets, then needed to cancel half of our trip to stay longer. We canceled well before the deadline for a refund, on Allegiant’s webpage. We never received our refund, and when I wrote the company, we didn’t hear from them for 3 months. I finally wrote again and received a response saying that our cancellation hadn’t gone through so they weren’t able to refund our tickets that we canceled. When I mentioned that I had canceled on their website, which confirmed the cancellation had gone through, I didn’t hear from them for another 2 months, then they just said they weren’t able to help me.
We lost a fair bit of money to Allegiant, and will never use them again.

Do not use their online booking! It changed my date and when I noticed it they charged me $ 150.00! I will never use this company again!!!

THESE GUYS SUCK. There’s no other way to describe them. Their seats SUCK, their prices SUCK, and they make every effort to screw passengers wherever they have the chance.
Let me explain.
I flew on Allegiant Air from Portsmouth, NH to Port Charlotte, Fl. on 2÷18÷2016 (returning 02/​25/​2016). The BASE cost of the ticket was $ 277 — but here below, I’ve laid out all of the ‘extras’ that I was charged.
Airfare $ 277.02
Fed Excise Tax $ 20.78
Segment Fees $ 8.00
Sept 11 Security Fee $ 11.20
Carry-​on Bag $ 36.00
Seat Selection Fee $ 34.00
Carrier Usage Charge $ 26.00
Credit Card Surcharge $ 13.22
Notice something? Except for the «Fed Excise tax», the rest is just BULLSHIT. Carry-​on bag fee? Seat-​selection fee? Carrier Usage charge? WHAT THE F*** IS THAT? «Credit card surcharge? BULLSHIT.
DON’T FLY WITH THESE DICKS.
Besides their prices… their seats are NOT reclining, but rather one-​piece ‘bucket’ seats that are so incredibly uncomfortable that you’ll be squirming in your seat, in pain, within 30 min. of leaving the ground.
THE REAL BULLSHIT MOVE for this airline is THEY HAVE NO F****** COFFEE. NONE — AND EVERYTHING THEY HAVE ON BOARD FOR FOOD — THE CHARGE FOR. A FIFTY-​CENT package of chips? THREE F****** DOLLARS!
STAY AWAY FROM THIS GOD-​AWFUL AIRLINE.

I agree with the reviews of Don J and Jessica G. In essence, you are getting what you pay for. There is a reason that Allegiant often offers its flights for way cheaper than other airlines. The basic idea with these super budget airlines is you are trading off convenience for price.
So if you want to fly into larger (often more strategically located) airports, have a lot of options for departure and arrival times, and assurances that there will be a plan B if your flight is delayed, and don’t want to feel nickel and dimed, then pay $ 200-​$ 300 more to fly with Southwest, Virgin, Alaska, etc. But if you have a flexible schedule and want to save money with what are otherwise reasonably comfortable and short, direct flights, then Allegiant is a good bet.
That being said, I do believe that the counter staff could have been more helpful at providing information about my most recent delayed flight. The flight out of EUG was scheduled to leave at 3:20 and I received a text it would be delayed until 5:20. 5:20 rolled around and there were no announcements as to why the boarding had not taken place yet. Although it was obvious our plane hadn’t arrived yet, it would have been more professional to communicate something. Thankfully we left at 6 PM with no further delays!

Oh the pain! You’ve been sitting on those hard bench airport seats waiting to board your plane, you sit down and…, you’re sitting on one of those hard bench seats for the duration of your flight.
Then there are all those fees that in my experience add-​up to a final price that is no less than other carriers. My «favorite» is the $ 10 fee to use a credit card for payment (your alternative is to go the airport and buy your ticket in-​person and pay with cash). Need a boarding pass, it’s $ 5 to print it at the airport.
It’s no bargain, and it’s an unpleasant experience from the purchase as you discover one hidden fee after another, to the check-​in where you will wait in a long line because there is no staff at the check-​in counter earlier than two hours before the flight (so everyone gets there at the same time and a long line is unavoidable). Hope the security line is running smoothly, otherwise it will be a tense two hours as you wait in both lines and hope you don’t miss your flight.

Alright, here I go. I usually do reviews on restaurants but decided to do a very fair and real review with this airline. This is in point form.
o This is a budget airline.
o This airline has its limitations.
o Depending on your travel needs, this budget airline can work in your favor if:
+ Rule #1 Only fly this airline if your schedule is flexible. (No back up aircrafts)
+ Rule #2 Do as much as you can on line (saves ticketing costs and time)
+ Rule #3 Treat this airline like Greyhound (it is only to get you from point A to point B)
+ Rule #4 Don’t expect much, they operate from regional airports so counter staff is minimal.
+ Rule #5 Bring snacks (not drinks), most of their airports don’t have restaurants. Some have coffee shops or snack bars but the hours of operation are very limited and the departure and arrival times are usually when the shops are closed.
+ Rule #6 Be prepared for bare minimal and you won’t be disappointed. Treat your flight like a Greyhound bus trip. It is the Greyhound in the sky.
I have flown from Oakland CA to Bellingham WA on a few occasions with no issues. I take a shuttle to Vancouver BC and this saves me quite a bit of money for the price of inconvenience.
The trick is to realize that this is an extreme budget airline with old regional aircrafts that only fly regional routes. With this in mind, the savings can work with you only if you consider the rules I pointed out above.

So Allegiant is definitely not a luxury airline. They have a similar business model to Spirit where you pay for everything a la carte. This includes carry on bags and even printing your boarding pass at the airport. Their baggage weight requirements are not as generous as other airlines with a checked baggage weight limit of only 40 lbs. Some of these things have workaround. You can print your boarding pass at home, or carry the electronic one on your phone with Allegiant’s mobile app. If you pay for your bags when you book your ticket as opposed to waiting until you get to the airport the baggage fee is slightly smaller. There are no free snacks or beverages on the plane, but they do have an array of things (including alcohol) for sale. The planes are pretty bare bones basic with no tv’s, so entertainment is up to you, and as of now, although most other airlines have gone through the approval process to allow for the use of electronics during takeoff and landing, Allegiant has yet to do this, so you can’t read your kindle outside cruising altitude. There is no first class, though you can pay extra for a seat with a little more leg room. You can also pay extra to have priority boarding (though I myself have never understood this as I would like to be on the plane for the least amount of time possible, I don’t want to be on first and have to wait for everyone else to get on and sit down).
Honestly there are a lot of reasons not to like Allegiant. If you’re used to the more upscale domestic carriers like Jet Blue this is going to be a disappointment, but I find myself using Allegiant quite a bit because of the routes that they offer nonstop. My family lives in a very small town in upstate New York and until Allegiant started flying the Fort Lauderdale to Plattsburg route it was nearly impossible to get a direct flight, and since I often fly with my dog, I don’t need a layover eating up more time that she needs to be in her small carrier. Allegiant offers direct flights to a number of smaller airports that the bigger airlines only serve through a layover or two, so for that reason alone, I have trained myself to always check Allegiant’s options when booking a trip (the flight search engines don’t usually cover them). I have also found that because Alleigant flies these direct routes, to smaller airports, I haven’t had issues with delays like I have with larger airlines, and even if you are delayed a little, because of the fact that most of the flights are direct, there is no risk of a missed connection, which takes a lot of the stress out of the experience.
These days in airline travel I feel like we are being nickel and dimed for everything, and airlines offer much less than they used to in terms of complimentary amenities, so part of me feels that these a la carte airlines are actually just a little ahead of the trend, and little by little the other airlines are doing the same types of money saving measures. My experiences with Allegiant have always been pretty good, and despite all the «extra» fees I still find that these flights are cheaper for me than the bigger airlines, and a cheaper direct flight is the obvious go to, even if they don’t have fancy tv’s and free ritz chips. I certainly wouldn’t fly them for long flights, but the 2 – 3 hours home is definitely tolerable. I find the flight crew on these flights to be very friendly, though much more casual (often wearing jeans). I may have gone four stars for Allegiant if it wasn’t for a few customer service issues I have had. The Fort Lauderdale airport counter is often understaffed, making for a long line just to check your bag. I have also had to spend an hour plus on hold just to add my dog to my flight (thank god they finally switched that so you can add it online) so it is best to do all transactions possible online.

Never ever again! Read all the other reviews! Let me just say that at the end of our flight the attendant announced that the pilot was leaving allegiant to go work at United airlines and everyone applauded!!!

My flight from Oakland to Phoenix was delayed three hours, and my flight home was delayed an hour and a half. Both times, the flights were scheduled so late that it really interfered with my travel plans. After I arrived in Phoenix three hours late, it was already dark, and I had to drive two and a half hours in the dark to Prescott, and I have bad vision for night driving. My host had to stay up 3 hours later (he has a very early schedule, so this was a massive inconvenience). Upon returning, we missed all the frequent BART transfers, and it took me fully two hours to get home via BART because of missed transfers.
Meanwhile, they will lie and obscure the delays, even if they know they exist (for example, they knew that the incoming plane described in part 1 below was delayed when it took off, but didn’t notify us until 20 minutes before boarding, and then continued to lie about the extent of the delays).
However, these are regular grievances. Allegiant is worse than a regular company. It commits fraud. Two examples:
1) There is only one plane available at Oakland for the departing flight, and it arrives from Phoenix on an incoming flight earlier in the day. For our flight, the scheduled arrival of the plane was 3:40 PM and our scheduled departure was 4:20 PM. Therefore, even if the plane had arrived on time, WE WOULD NEVER HAVE DEPARTED ON TIME. 40 minutes is not enough time for the passengers to deplane, the plane to be refilled, cleaned, and boarded, and for taxi and takeoff to occur.
So, of course, when this plane arrived 45 minutes late, and then the plane had to be repaired (with no spare planes for us to take to Phoenix), we were incredibly delayed.
Fraud one: their flights are delayed as scheduled.
2) Allegiant conducts a scam regarding car rental services via their website. When you book, they offer you a car rental. The car rental price they list is lower than the price on the car rental company’s website. However, the reason is because they do not include any taxes or fees. They do not disclose these taxes or fees anywhere on their website while you check out. When you arrive at your destination and go to collect your car, the car rental company is then stuck telling you you owe an additional $ 50 in taxes and fees. Therefore, it would have been cheaper to rent the car via the car rental company website after all.
The car rental company then gets grief for Allegiant’s fraud when customers are faced with all these additional charges.
Fraud two: They secretly exclude taxes and fees from their car rental prices.

Completely and totally unreliable and some of the most unforgivably rude Allegiant staff working the airport. There is nothing good to say about this airline. Delays and cancellations are just how they roll, and screw you if you have a problem with it.
Don’t bother calling, if your phone doesn’t die after an hour or so, they’ll just disconnect you.

Flight delayed by 7 hours then cancelled altogether to be rescheduled the following day. Staff asked ppl to go home if they could. I took a cab home (not safe on BART at 1am) which cost me $ 100. Was promised I would be reimbursed. Allegiant now refusing to reimburse receipt submitted.
They offer very cheap flights but you get what you pay for.

WORST CUSTOMER SERVICE — NOT WORTH THE HEADACHE: WARNING, WARNING, WARNING! –DO NOT USE THEM — Not Recommended
It’s been the worst process ever to get through to make a simple change and online even though there is a hyperlink to make a change it refers me to call 702−505−8888… I’ve called 3 times now and have been on hold each time for near an FULL HOUR before giving up. (I have taken a picture of that last call attempt that documented the over an hour on hold. (See uploaded PIC)
PS, DID I SAY DO NOT USE THEM?, you have been warned

Allegiant airlines has a real purpose in this world. It’s to make me like SouthWest airlines… which is hard to do.
The «bus fares» are so attractive until you get ready to fly. $ 15 to check a bag ifffff you do it online before you show up to the airport…$ 50 at the desk. Oh and did we mention that the weight limit is 10lbs less than other carriers… hope you weren’t close to full.
Then there is the ticket… if you forgot to print one out no worries… for $ 5 we can print one.
Oh and our computer is so ghetto we think we put you on two confirmations so we may have charged you twice… but we aren’t sure. And I don’t see where you prepaid you checked luggage even though you show me the email because I’m a Millennium and always agree with what the computer says.
Bottom line. Walk to Vegas before you think $ 50 fares are a good idea. Lesson learned… you get what you pay for… if they can fix the air conditioning so we can take off (an hour late). Walk I tell you… walk!!!