Bay Appliance & Service

This company was selected by Whirlpool extended warranty service. Twice they scheduled and inconvenient appointment (extremely unaccommodating) twice they confirmed the appointment and twice they cancelled during the 4-​hour window. Avoid, avoid, avoid

If Whirlpool assigns them to you say NOOOOOO!!! They are beyond awful! We bought a brand new dryer on 1÷28÷16 and something was broken on the heating element so Bay Appliance was sent to fix it along with a damaged door on our new Whirlpool fridge.
They looked at the appliances and said they would have to place an order for the parts. No problem. A week later they called and said the parts were on back order. I informed them that if they waited a week to call back that I would be out of the country for 12 days and to call a different phone number so I could get the messages. While out of the country I received an email from them saying they had tried multiple times to call me and that the part for my dryer was in and they would like to schedule a repair. I replied immediately and reminded them I was out of the country, which they didn’t record in their system, and set a date for the repair.
I took the 3÷14÷16 off from work to wait for the repair man and got a call about an hour before the repair telling me there was a glitch in their system and they didn’t have the part and they were cancelling my appointment even though they had called the night before to confirm! After spending the next 2 hours on the phone with both Bay Appliance and Whirlpool it was discovered that they never placed the order for the dryer part! They had lumped it in with the refrigerator part and since that was still on back order they thought the dryer part was on back order. So they finally separated the two orders and placed an order for the part. Whirlpool had the part delivered directly to our home so there wouldn’t be any more problems. It arrived last Monday 3÷21÷16 and we called Bay Appliance to schedule our repair. The first time they could come out was going to be tomorrow 3÷29÷16.
I just now received a phone call from them and when I spoke to them they said rudely that they have been trying to get in touch with me to schedule our appointment. What!?! I had already scheduled to take tomorrow afternoon off again so they could repair it and they said they don’t have it in their system and that the soonest they can get here is next Friday! Unfortunately, Whirlpool corporate is already closed for the day, but I am going to demand we have another company come and repair our dryer. We are now 2 months into owing a brand new dryer that we spent almost $ 1000 for, and it still doesn’t work!

I would not recommend this company under any circumstances. We have spent months trying to get them to finish up a repair job, not ordering proper parts on time and general incompetence and poor customer service. Finally, it became clear that we needed to go with someone else. Staff is rude and unhelpful as well.

I called Bay Appliance because my washing machine broke. It’s been a month and a half and it’s still not fixed. The major offenses:
1. We have a stackable washer and dryer and after the repair guy arrived he told us we were responsible for removing the dryer from the top so he could access the washer. Luckily we were physically able to do this but if you have any sort of physical limitation I have no idea what you would do.
2. He misdiagnosed the problem on his first visit so we wasted 3 weeks waiting for a part and a second appointment only to find out that he could still not resolve the problem.
3. After the second visit he claimed it was a different part that needed to be ordered. We waited another two weeks and stayed home from work to help him lift and access the back of the washer only to be called that morning and told that our part arrived damaged and so our appointment was cancelled. Supposedly they won’t schedule your visit before your parts arrive which is why we had to wait so long for an appointment but apparently they won’t even look inside the box until the day of.
4. They told me they would reorder the part and rush it. Normal delivery is 3 – 7 days. Two whole weeks passed and I didn’t hear a word from them. Finally, I called in and the person on the phone gave me about 3 different excuses but the gist is that there is no part they don’t even make them anymore.
Waste of a month and a half of my life and I’m still swimming in dirty laundry.

My fiancé and I inherited a portable dishwasher that was missing the two rear wheels. I called and spoke with Mike who was going to look up the part and would call me back. An hour later, Mike called to explain that they couldn’t get the part as quickly as I wanted, but was kind enough to provide me with the information of a competitor just to help us out. This old fashioned customer service and commitment to help, has won us both over as permanent costumers. Thanks guys.

do not use these guys! paid them $ 140 to repair a refrigerator and it wasn’t fixed. called them multiple times and they will not return my calls… terrible…

DO NOT USE THIS COMPANY!!! They are clueless! Spent nearly $ 400 to have parts replaced and now less than 2 months later having same issues!!! Obviously they don’t know what they are doing. I could’ve bought a new washer at that price! Waste of time and MONEY!!!

Despite repeated calls and cancelled appointments I could not get them to come. Well meaning but not efficient.

I had a step behind my stove and they told me only one old fashioned and expensive stove would fit, so I bought it. Later found out that any stove will fit with a small adjustment. Wasted my money and my time.

I wanted to post a review because Richard from Bay Appliance was awesome! He was sent out to repair our Miele dishwasher. I honestly did not have very high hopes this time around because this would be our fourth attempt through our home warranty company to have the dish washer fixed — 3 prior attempts by other companies/​technicians.
Richard showed up on time, was very nice, professional and efficient. Richard worked quickly to fix the problem after asking me a few general questions about what the dishwasher was and was not doing (whereas the other technicians from other companies didn’t ask any questions and didn’t fix the problem). After 3 prior attempts by other technicians — one who was supposedly an ‘expert’ on Miele models, Richard saved the day! It has been over a year since I have been able to use my dishwasher and as of this afternoon, it works again. Richard was great!
Would use this company again and will definitely request Richard again! He knows what he is doing!

Felix came to fix my washer this morning. He called before he came over, showed up right on time, figured out the problem right away, and had the washer fixed within less than an hour. Very capable, very professional. I will definitely use them again.

I will make this review short and to the point, because I feel like an idiot. Felix came by to fix the squeaking of our washing machine. Turns out it was something that I or the husband could have fixed if we’d gotten our squat lil’ selves on all fours to investigate.
Sigh. $ 150 to fix the ‘problem’. Live and learn to squat down and look around with a flashlight.
Felix was prompt, very nice, professional and worked quickly to fix the ‘non-​problem’.
Have used Bay Appliance in the past and will definitely use again.
Another reason to shop Oakland.

They may not be the cheaper than Big Box places, but have always found the folks at Bay Appliance to be very well informed and helpful. We purchased a washer/​dryer and a dishwasher from them and have had great service. Including helping to fix problems over the phone avoiding repair visits.
As a side note to parents and gardeners out there, they are a great source of really big cardboard boxes for sheet mulching or kids clubhouse building.

Given the nitch these folks likely once held, a favorite local sales and service company, you’d think they would recognize the local desrire to see such a place survive. But their service program is just absurd. They are now up to $ 150 min on a visit to look at your stove, no matter how minor the repair. Cmon, this isn’t rocket science!
Then it turned out to be a $ 10 part that took 10 minutes to put in cost us $ 250. We tried to discuss this with them, but, whoa, not much in positive attitude anywhere there. No doubt, we’ll be trying anywhere else next time — i’ve called around and at least Home Appliance Service in Hayward only has a $ 45 service call min.

I’m not sure what planet these guys learned about customer service, but it clearly wasn’t Earth.
With a suspected leaking dishwasher I called them seeking a technician to inspect it for problems. The response was one of disinterest and a futile attempt to placate me with a service appointment in 2 to 3 weeks. Unacceptable.
If you have a home appliance that needs service, then I recommend that you seek out another vendor who will provide you with the attention you deserve. The message here is clear… When a customer seeks a repair shop, they are looking for someone to help solve their problems not exacerbate the problem.

These guys do not know what they are doing regarding a legitimate repair service. After taking down my simple repair request, They recommeded that I skip the a minor repair on a 5 year old GE Stove and buy a new one instead. When I insisted that I wanted it repaired, they referred me to GE website and wanted me to order my own parts and then get back to them.
Good luck if you get involved with these guys for an appliance repair!

Bay Appliance helped me track down a replacement shelf panel for an old, cheap refrig. in my rental apt. Total cost: $ 10, instead of $ 32 plus shipping new online. I took a camera-​phone picture of the model number before I went, and they tracked it down within a few days and had it in about a week later. I consider this a reasonable amount of time — especially given the savings. I interacted with 4 or 5 people behind the counter, and they were all very pleasant and courteous. I don’t know about buying new from them (since I haven’t done it), but I would def. recommend them for help with replacement issues. I’m glad we still have stores like these where you get personal service. By the way, I went to two different big box stores for help with this before I found Bay Appliance, and neither of them had any advice for me beyond, «Yeah, sorry, Ma’m, I don’t know — try looking online.»

I had high hopes for this company, but was pretty disappointed. We moved to a new house and found that the dryer was broken in December. I was asked many questions about the type of dryer, and yet the service guy brought the wrong part because none of the information was relayed. This is just how they operate.
He came before Christmas, and said the part would take about three days to be ordered. It took over a month, and constant phone calling on my part to get the fix done. The guy who answered the phone guaranteed a phone call from the service guy at least four times– and he never called. If I hadn’t called back it never would have gotten done. It’s pretty obvious that what they tell you isn’t what is actually going to happen.
A ten minute fix, a ten dollar part, $ 150 service charge– for a repair that took over a month to complete. I’ll never call them again.