Firestone Complete Auto Care

I went to get a new tire for my car. I didn’t know the specific tire type for my car that was best. I was educated by John Felder the service manager, and he was very helpful. Great customer service. I will definitely be back my future car needs

Had a blow out on the freeway.
I dropped in on these guys.
had a hard to get tire and they got it ordered and on my car even though they were slammed and down a few mechanics.
They went out of their way.
made my day a lot easier.

Great customer service– very personable & friendly. They didn’t try to sell me a bunch of extra stuff either, which I really appreciate! I will definitely come back in the future.

Really nice, professional, quick service. Everything explained clearly. Good prices. Made me an appointment within 2 days.

When I arrived they acknowledged me right away and assessed my car for the work needed. They let me know that there was a wait, so I was prepared for it. They said it would be up to 2 hours, but they finished before their estimated completion time, and my car runs GREAT! :) They are very honest, professional, and very accommodating! :)

Spent the morning at Firestone in Oakland who told me that my tire was shot (it was a fairly new tire) and the rim was not repairable (it had a dent in it). I felt they were trying to just sell me a new tire and rim as they had proposed, so I left and went to West Oakland Tires. Great guys. West Oakland said he could fix the rim and that the tire was worth keeping. He spent 25 minutes taking off the rim, repairing it, cleaning all the rust off the tire and rim (this is a spare that had been kept outside), repairing an old hole by pulling out the plug and replacing it with a stronger patch, and finally replacing the valve and balancing the tire. Wow, and for an extremely reasonable price. I would avoid Firestone and definitely recommend the guys at West Oakland Tire.

Made an appointment for a tire rotation because I was told that would be a quicker way to get my car serviced. Two and a half hours later, my car still has not been touched. Horrible, horrible service.

This place was AWESOME. I came in with my car that had a tire with a slow-​leak and they told me that I actually needed all new tires (they all had cracks on them and the tread was almost worn down). At first I thought I was being gaffled, but then I actually asked several other tire-​shops and mechanics for their opinions. and the consensus was the same! So then I had to figure out a way to get new tires for a price that I could afford, and the people at Firestone were super helpful, and soon I was on my way with safe-​new tires!
While I was here — I saw a lot of people getting their cars serviced here as well (they all seemed happy with the end result and price). I am definitely going to stop going to Toyota for my car service and start going to Firestone– for better quality and a better price
Also– the people at Firestone on broadway are super nice and knowledgeable.

So bummed I went here to get a leaky tire fixed. Ended up getting my car back with oil and grease stains all over the car (I have a tan interior). I did see they have plastic covering on rolls but they clearly do not use it. There was no care taken with the job they did. They glued weights all over the tires and then took them off and now there is gunk all over my tires that won’t come off. I took the car back because after they replaced the tire and had rotated and balanced the tires the car was pulling badly. They fixed it but again returned my car in a filthy state. This time I have such bad stains on the dash they won’t come out. They also said they would get the glue gunk off but failed to complete the job. I am so bummed I bought the lifetime alignment for $ 199. I will NEVER take my car back there. I actually like the guys there but they need to tighten up the shop — there are too many mistakes being made there. So many that I cannot take my car back there ever.

Not only was our car service less, the estimate given was too high and contradicts
The «special» coupon from Firestone.
Will not return for service.

This is the second time these guys have saved me big time. First time was a complete blow out on 580. Came to Firestone driving on the rim and they had me ready to go by the end of the day with a new front tire. This time, had a huge gash in my tire (also thanks to 580) and felt my car wobbling but didn’t know what was wrong. Went to get an oil change down the road and the gash was pointed out to me, thankfully! Drove straight up Broadway into Firestone, and again these guys deliver my car back to me with 2 new rear tires and a new alignment all in time to drive to work tomorrow morning. That is definitely a job well done!

Came here last week with a flat tire. I got up sold to two new tires and lifetime alignment with two free oil changes for total of $ 400. Pricey, but I had just came from another location charging me $ 200+ for only one tire. They fit me in on the same day, unfortunately I had to come back to get the dash light reset. Looks like the front tire needs air.

not sure why this place has such low reviews.
my car had an electrical problem and I brought it in around noon. they were pretty busy but squeezed me in after about an hour. the price they quoted me was competitive with the rate I was getting at most other places and they honored a reduced quote i printed out online. brian at the front desk was extremely professional and took time to answerall my questions despite how busy it was that day. the mechanic let me watch and explained the entire repair process as he worked.

This Firestone suffers from completely poor customer management.
It took about 4 whole business days for them to perform a simple tire rotation and balance. First day: I scheduled an appointment two days in advance. I receive a confirmation call and the guy warns that they won’t be able to get the job done at the scheduled time but should be able to get to it later in the day. OK fine. I drop it off. Almost the whole day passes and I call to check the status. They said there’s just one car ahead and then they can get to mine. I arrive close to closing to find that they never performed the service because they got backed up. So I rescheduled my appointment.
Days 3,4,5: I come back and tell the same guy that rescheduled me that I have an appointment. He does not find my appointment in the system. Great. He says he can take my car and hope that they can get to it. I had very low expectations and didn’t think they were going to get to my car the same day. Of course, they didn’t. I just left my car there since I was pretty busy and had no immediate need for my car. My car was left there for TWO NIGHTS and they did not perform the simple tire rotation and balance until the third day after I dropped it off. They never called to update me. I stopped by without checking the status and was going to get my car whether or not they performed the service. Fortunately, they had finally performed the service and were just short of calling me.
Firestone, don’t take more cars than your staff can handle or else HIRE ANOTHER MECHANIC! Give your customers updates. Get your act together and learn how to manage appointments. I’m never taking my car here again.

I’ve been going to Firestone for over 10 years and had purchased my current tires from there. I went in for a tire rotation and oil change which I usually do every six months or so. They refused to rotate my tires, which I had bought from them and were still under warranty (according to the always inaccurate mileage claims of the tires themselves). They claimed it would be a danger for me and recommended that I shell out another $ 500.00 bucks on new tires because the tread was just too little. I asked if they could please just rotate the tires as instructed as the back tires had plenty of tread on them and even the front tires, which weren’t great, still had enough tread on them. They refused. I still have the balding tires on the front set as a result AND I ACTUALLY BOUGHT THE TIRES FROM THERE!
As such, not only do I not recommend going to Firestone Oakland, I claim they are trying to up-​sale to the detriment of their company. You can feel the corporate pressure their staff is under to up-​sell. Not a place where you’ll find value, there are plenty of other tire stores who will honor your contract you have with them and not dispute the customer on the appearance of the tire tread, which in my case wasn’t as bad as they said.
My recommendation? Stay away if you value money at all.

Did what was expected for my car. Came in to replace all four tires. However:
However, they tacked on their optional tire insurance without even telling me. I was about to hand him my card when I asked to see the breakdown of the cost of service vs the tires. Only after I asked «what is this charge?» did he go into the shpeel about what it covers and protects. No mention of it otherwise. Buyer beware. If you are going in there, make sure you see a list of everything you’re paying for.

I was really disappointed when Firestone Complete Auto Care at Berkeley shut down because I’ve always received amazing work and service from there. I recently had some work done at this Firestone location and I probably wouldn’t go again.
In the Berkeley shop, I thought I received fantastic service — they always went above and beyond to get my car fixed up. Here, I feel like they are super disorganized and don’t even try.
For example, when I dropped my car off on a Monday morning, the guy didn’t even ask me for my keys. I was halfway out of the shop before I ran back and handed them to him… Um??? That just felt really suspicious to me. Furthermore, I asked that my car tire pressures be checked and realigned and by the next day, none of that had been done. Also, they forgot to give me my keys back on the way out. I’m not sure if it was an off day for them but I’ll probably check out a different Firestone location.

Haven’t owned a car in years but you never forget the hassle of car maintenance and repairs. There are definitely more fun ways to spend money.
We took the car here on the recommendation that it needed new tires. The gentleman (sorry for not recalling his name) presented different options for the replacements, which was helpful.
There is a sense of up selling here, but it’s not overt. The services and options are related to the requested services. I guess the credit card has some benefits, but we didn’t opt for it.
Service was done on time. Since it’s convenient to Transbay bus and we are satisfied with services so I suspect we will return.

Brought my car here for new tires. The guy was abrupt, but very good, I think that was mainly his personality, but he did point out a loose bolt which the service people had missed, and I’ll need them to look at next time.
New tires cost way too much, but I did opt to pay a little bit more for all up 6 month (for as long as I own the car) wheel alignment — my car no longer drifts sideways on the freeway. I declined to get 10% off by applying for yet another credit card.
Still, the total cost hurts, so I can’t really give it 5 stars, although there was nothing to complain about in the service.

Wow ok… So I hardly have anything bad to say about a place, but this firestone has the worst customer service ever!
My gf has a lifetime warranty with alignment and tire rotations. So I dropped by here last week (Thursday) to see if we can get her car done by that same day and one of the guy mentioned they can only do it anytime next week by setting an appointment. With no hesitation, I scheduled Monday at noon. Once I came in that Monday, the guy mentioned there’s a lot of car in front of me. He told me that I would have to leave my car and they would be done around 4:30. I only thought it would take an hour or so. So with that I asked him can I just drop by later and give them a call before I come? Since I don’t have a ride back home. The guy said yes. I came back in 2 hours and the guy mentioned it would not be done for another 2 hours. So I called my dad to come pick me up and in 3 hrs when I came to pick up the car, it wasn’t even started!!! I was so angry ! From putting an appt since 12 noon and just barely getting started at 5:55 ! What’s the point of setting a appointment ??
–I wouldn’t recommend anyone to come to this firestone ! this would be my first and last time here!