Atlas Heating & Air Conditioning Company

The install team was A+! We are super happy with our new heating & cooling system!

Had a great experience. Heater stopped working. Called and had a well qualified technician by the name of Ian come out the next morning. He fixed the problem within a few minutes at minimal cost ($ 99).
I will call them again the next time I have a problem.

Atlas’ repair person came by this morning and fixed my air conditioning system at a fraction of the cost quoted to me by the contractor that my home insurance company had recommended. I saved more than $ 1,000 as a result. Moreover, the Atlas repair person arrived on time, was friendly and efficient. I’ll definitely use Atlas again.

Our 50-​year-​old furnace crapped out this winter. We needed to replace the old asbestos ducting as well. Atlas came in as the middle bid of three. Estimating was prompt and detailed and all of our options were made clear. The estimate included asbestos abatement, rebates, and permitting costs. Work was scheduled quickly and the installers were absolutely stellar. I worked in trades years ago and am pretty fussy in how things get done. These guys were on time and done in less than two days and did a better job than I would have done myself. I can give no higher praise than that. Everyone we encountered, from office staff to field techs, were unfailingly polite and cheerful. We just passed our CAZ so can expect a nice healthy rebate check and our heater is quiet and oh-​so efficient. Now, if only it would get cold again. Thanks, Atlas!

Paul S. from Atlas just came to our house for heater maintenance and duct cleaning. Great guy, great work. Prompt and courteous. The office staff (scheduling and confirming appointments) is also top notch.

You don’t have to look any further than Atlas Heating and Air Conditioning to help you with either of those services. Ryan came out in 30 minutes after I called the office and solved the problem with my heater. From the office to the service, they are total professionals. Very friendly and great service!
Steve

I called to see about getting AC installed for two rooms in our commercial building. Got a call back, and was given the straight scoop, right over the phone: it would be much easier for us to get portable units than install new AC units. The guy was super helpful, super nice, and his candor was much appreciated!
Gold standard company.
Zachary

Technician Paul was professional and thorough during my service call. I have been an Atlas customer for several years now and find them to be reliable, honest and competent. I would definitely recommend Atlas for your heating needs.

Atlas has completely redeemed themselves. I understand that every business has a string of unpredictable emergencies that impact their ability to do their job well. The important thing is how they handle these occurrences. After some initial communications issues, Atlas really came through. My issue was fixed and they compensated me on the cost due to the aforementioned issues. Good work is part of the deal, great customer service is what keeps you in business. Thanks Atlas!

Our furnace was working great this winter… and then it wasn’t. It still made some noise, but the main fan never kicked in, and it wasn’t heating up our place.
I called up Atlas, and made an appointment for a furnace tech. I originally picked them because I was looking through a Unilocal review for a different place: the reviewer said they were unhappy with that place, and ended up calling Atlas, who did a good job.
Ian, the furnace tech, arrived right in the middle of the appointment window, and called me about 10 minutes before he showed up. I described the problem, and he said he was hopeful that it might be a relatively simple fix. Our furnace is only accessible through a crawl space, but he went right down there and started to check it out.
After just a few minutes, I heard the fan start! A little bit later, Ian came back and said that he tested everything, and the only problem was that the blower fan’s starter capacitor was bad. It would be a quick fix as soon as he could get a replacement capacitor of the same type — which he thought he might be able to do the same day.
He called up later on, and said he did have the replacement. Showed up again about ten minutes later, and about 10 minutes after that he was done. We tested the system, and everything is nice and toasty again.
Our furnace is getting a little bit old, and we’ll probably have to replace it before too long. But, it’s nice to be able to get some more use out of it for a few more years. When we do have to finally replace it, I’ll definitely be calling Atlas.
Five stars because: A) Was able to fix the problem on the same day of the appointment — that’s the main thing, right? B) Price was reasonable. C) Ian was able to test the rest of the system, and let me know that everything else was working fine and looked fine for now. D) Everyone I dealt with was friendly, polite, answered questions no problem.
It would have been nicer to get an appointment slightly quicker, but I know this is peak furnace repair season.

Furnace failed on a Saturday morning (of course!). Making a strange noise, smelled funny.
Called in, and the owner (!) called back within an hour, and had a serviceman come out that same day. Efficient, polite, knowledgeable guy, found that a small part (capacitor) had failed, and replaced with a part from his truck. It is still early afternoon, and the furnace is up and running. And I would call them anytime. Terrific firm, great service.

We decided that we needed help after detecting an electrical smell that was coming out our heating vents. I first called Ceridono, the people who installed our furnace. Wouldn’t you know it, they’re out of business! I next phoned a long list of heating specialists that I located through a Unilocal search. All but one of them had appointments available only weeks out in the future. Atlas was the exception: they scheduled an appointment several days after my phone call. The technician who was assigned to our case came in the middle of the window of time that was given to me by Atlas. He phoned a half-​hour before coming to make sure that someone was home.
The technician in question (Erick, I think) gave our furnace a good looking over and declared that it was running like a champ. His analysis was that a dirty filter was causing the problem. I had considered this possibility and had changed the filter before making any phone calls; Erick explained that often it takes a few days for dust to work its way out of the system. We were charged only a diagnostic fee ($ 89) for Erick’s work. As he predicted, the smell disappeared a few days after the diagnostic visit.
I was happy with Atlas’s service and will call them first when we next have a problem.

I called about my furnace which was making a scary noise. It’s pretty cold out and we have a big space that doesn’t have great insulation.
The owner of the business called me back about an hour later. Even though they didn’t have anyone in the field. She was concerned about our safety given our description of the problem.
We’d found someone else to come look at the furnace, but the owner offered to text with us during her dinner if we felt uncomfortable or wanted another opinion.
This is the kind of service I appreciate. I also love that this business is owned by a woman.

These guys were excellent! They came within the time frame they initially stated, called when they were 15 minutes away from arriving and the service guy was friendly. It was a rainy day, very wet outside and he even brought booties to wear on his boots so he didn’t get my carpet dirty. He explained what this issue was to me, provided me with his professional opinion on the integrity of my heating system and took care of the problem! Right in time for this freezing weather! Thanks Atlas Heating! Keeping us and the pups warm for the winter and Holidays!

I received a message from Atlas apologizing for dropping my call. At this time I’ve already received service from another HVAC provider. I’m updating my 1 star review (based on the paragraph below) to three stars since they apologized.
Just waited on hold for 4 minutes and 32 seconds while I was being transferred to their service department, then someone picked up the line and hung up on me. If you can’t operate your phone system I don’t think I’m going to have you fix my furnace.

Have an old floor furnace and Atlas (Ian) came out to evaluate and repair the fact that it was always shutting off. He adjusted the sensor flame, cleaned the sensor unit, and found the heater was in good working order. Which gave me peace of mind. He even had a replacement cap for the heater in his truck (junked from a non-​working heater) that fit just right! Thanks for the excellent customer service.

In all of my years as a homeowner I must say Atlas emerges as the single best company I’ve ever contracted out to effect home repairs of ANY sort. From start to finish — from office support to the fabulous, top shelf work performed by Ian in the filed, the company far exceeded expectations and with every step did the right thing.
I would highly recommended Atlas for your home AC or Heating issues. Pricing is fair and the company seems guided by core integrity often lacking these days. Thank you, Atlas!

Mike Sherman showed up on time and was very professional. He spent quite a bit of time taking measurements, asking questions, and answering ours. He was very knowledgeable, friendly, and patient during the process. Afterwards, he was prompt with the initial estimate and continued answering more questions.
Due to a planned vacation, I wasn’t in touch with Mike for some months, but once we reconnected, everything got back on track. There were some communication issues that delayed the process, but given the busy time of year, it’s understandable.
When it came time to schedule the work, Will was the primary onsite and did a fantastic job. He was on time, professional, knowledgeable, patient… much like Mike. Additional communication problems lead to the install being delayed, but they were promptly corrected.
When I expressed some frustration over the issues, Lisa, the manager and owner, immediately addressed them and went above and beyond to smooth things over. Given the consistently good ratings, I know my experience was a fluke. Mistakes happen, it’s a part of life. It’s what you do to correct them that counts and Atlas ensured I will remain a loyal customer for years to come.
Thank you guys for the awesome overall experience. We’re loving our A/​C already!

We divided our approx 2k sq ft home into 2 units (upstairs/​downstairs) so mom could move in downstairs. For this reason, it was very important to have a separate control system for the heat.
We had several companies come out and with each request, we asked for the most experienced person to visit our home for the quote. When I called Atlas and explained our specific needs, I was connected with Bob Tuck, the owner. He came out the following week and did an VERY THOROUGH inspection. He spent much more time than any of the other contractors and provided us with a very detailed description of his recommendation and why he make each choice. My husband and I were very impressed. The other companies also seemed quite good but we just KNEW that Bob was going to get the job done right. There was no question.
Although Atlas were slightly more expensive, we were happy to choose them to complete the job. I’d rather pay a little more now and make sure it’s right the first time. There were several unavoidable issues that came up throughout the installation and Atlas managed each one quickly and professionally. Bob came out on the first day to make sure his team had a very clear understanding of what needed to happen. He provided them with detailed drawings and they seemed to know exactly what they were doing. All of the staff were courteous and respectful of our home. It was a great team of people altogether.
We’ve been using the unit now for nearly 2 months and it’s terrific. Much quieter (nice surprise) and much more efficient than our previous unit. Both zones are working great independently and also when they demand heat at the same time. We’re so pleased that we went with Atlas!

Thank you so much Ian for bringing your amazing knowledge of all things heater-​related today.
I called Atlas Thursday afternoon for my dead heater and got a window for Friday afternoon. They were flexible with me for the window as I had to get my daughter from school and they said they’d call before coming to make sure I was there. And they did. They called just as I was picking her up to let me know Ian would be there in 10 – 15 minutes. Perfect timing — that’s how long it would take me to get home. And we both literally pulled up to my house at the same time. When does that ever happen with a service window?
BTW, about 3 hours after I booked the appointment, the heater started working again. But I kept the appointment so I could get a «check-​up» and perhaps change the filter etc. When Ian arrived he immediately went to work and talked me through what was happening with the heater. He did a tune-​up and changed the filter and even modified a piece by removing a draft door that was glitching… he told me exactly what the piece did, why it was originally designed to be there, and why it was not necessary so I could make the decision.
After the servicing, I was literally handing him the check when the heater shut off with a huge creaky noise. He had been hearing a few creaks but this was LOUD. He went back in and removed the whole motor cage (I think that’s what it’s called) because the other side of the cage wasn’t able to be reached for oiling and it was now protesting because the other side had been. So another 20 minutes had to be spent taking the whole cage out and cleaning and oiling it to make it happy. And now it’s happy. And we’re happy.
I 100% recommend Atlas and will be calling them again when my 24-​year-​old dies it’s final death.