Louis Vuitton Chicago Oakbrook Center

I had a very nice experience here. As soon as I walked in I was helped by some really friendly girl. She helped me out and show me the purse I was looking for and also suggested if I wanted to add my initials as monogram on my purse, I said yes and she got it done quick didn’t take too long and also offered me water. I felt so comfortable with her!

Worst service from Lauren Bennett! She was completely awful to me and her co workers. It appears someone is still bitter from being the unpopular girl in high school. She is absolutely rude and maybe shouldn’t have a position where she deals with people, especially high end customers. It was a horrible experience and there was no way I was going to give her my money, I went to a different store. Louis Vuitton, you should be embarrassed to have someone like that in your store. I feel bad for her co workers!

Went to this location on mothers day with my mom. Was obviously busy because of the holiday, so waiting around for a SA was not a problem, what the problem was, when we finally received an SA he was extremely rude and had a resting bitch face and glanced at my mom who he thought looked like a peasant… Smh dude its mothers day perk up ya cheeky bastard, especially since you are helping a mom, well after five minutes dealing with his shit, he finally left us and transferred us to someone else, really nice guy and helpful who got my mom what she wanted and answered every question she had at the check out. forgot his name but really appreciate him.
Advance about a month and i walk in with my mom again, 17 y/​o with his mom normally shopping around, i was looking for a pocket organizer that i could use for myself, greeted at the door by security man, but took a while to be acknowledged by an SA. Saw the bastard who helped my mom in the back helping other people, i wonder how that went, anyways after five minutes of walking back and forth, a little SA walked up to us with a displeased look on her face, I’m like… Well shit here we go again, i asked her if she had the pocket organizer in the Damier ebene canvas, she said «No» without even checking the computer and telling me «we don’t carry those in the store». Without hesitation my mom and i left the store in dismay with the customer service. You would expect LV to have exquisite help but jeez guess not from this location… Go to the Michigan Ave location! Friendly staff, even when its busy, they will go out of their way to make a customer feel at home unlike Oakbrook… Im pretty sure they have the pocket organizer at Oakbrook since i did see it in a glass case on the way out if any of you were wondering. But i would go to Chicago for the customer service, which i did and came out with my VERY FIRST Louis Vuitton purchase swinging my brown bag out the door.

Unfortunately I bought the bag before I read the reviews. And I’m telling you, the horrible service is true, or the lack of service is true, the condescension from employees is true, everything you don’t expect from this store will be waiting for you as soon as you step into the door. I called the manager, never picked up or returned my call. I even tried corporate and she basically told me to «F off». I wonder where did they distribute all the money they made off of these purses, apparently zero dollars went into hiring competent sales associates or learning what customer service is. If I could, I’d set all my LV purses on fire in front of their store.

Very friendly and knowledgable staff, greeted eagerly upon entry. Spoke to Jeffery who was a pleasure and of great help. So humble and willing to inform about history of bags to anyone who wants to know. Definitely made my experience worth while and made me want to come back for another purchase. Overall, excellent experience.

My cousin and I went into the LV store today and we were greeted by the security guy at the door. We walked in and nobody said a word. 2 gentlemen (we think they were from corporate) because one of the guys mentioned he was from out of state… He was really helpful, the rest of the staff was just terrible. My cousin was trying to place an order because they didn’t have the clutch she wanted in stock and it was maybe a minute past their closing time and this girl who thought her shit didn’t stink said «uh we’re like closing» like that’s cool. You’re co workers want to make a sale and nobody’s even looking at you lady, you could go home. I asked the gentlemen what they even have to do when they close? Not like they take down the purses and lock them up, he said «we have to work on training… Lots and lots of training» definitely makes sense.
Well they couldn’t order the clutch because it was on back order but was available 5 minutes prior, needless to say we walked out getting nothing done other than being annoying. The gentlemen (we didn’t catch his name) tried passing us off to a girl named Gabriella who we believe was new there and did not know a single thing.
Moral of the story– just order your handbag online yourself and avoid these idiots that think they’re better than everyone else… At the end of the day you still work at a retail store lol

927 stars I’d give.
Chris is my favorite. He’s helped me all 3x I’ve bought something. LV truly has a top notch 100% customer service store team.
Jeffery (a manager) I believe is also 100% amazing and so helpful! I just love this store.
Every sales rep is friendly. For real. The end.
1^st time customer***
I had never been in there before, but my fiancé wanted to go in there — which shocked me — because he hates shopping, yep he’s a dude. Lol. So we go in, and immediately see my favorite shade of pink (yep, I’m one of those pink is my favorite color girls) inside of the first bag we see… and my fiancé just looked at me and said «Yep that’s your color, do you want it?» and I thought he was kidding obviously because this kind of scenario only happens in fairytale land… So I kept walking around… — meanwhile he stayed at front of store with Chris (LV guy) and told him to go ahead and get me that pink1 and get it out and all ready for me and when I walked back over, my fiancé was already paying for it… oh yeah, and my fiancé went ahead and made the executive decision that I needed the «big» version because I’m a tall chick. So now he thinks he’s like this ‘accessory personal stylist’ now because Chris complimented him on this decision. hahaha. My fiancé’s head is big enough already but thanks Chris ;)
Needless to say it was a girls dream to have that happen — and it happened to me and I’m lucky I know especially since I just got engaged like 2 months prior — and he said («2 years of med school is hard work babe, here’s a little pay-​off to keep you going»). 1.5 more years and I’ll be Dr. Lauren and yes, I’ve already picked out my graduation bag ;)
If Chris wasn’t there and as cool and down to earth and played along with my fiancé like he did, I’m not sure my 1^st trip into the LV store would have gone down the way it did. Lol.
Chris you da best! Thanks man. This all happened last summer 2015, but I just went in there the other day and saw Jeffery and found out you still work there! and also– I just got Unilocal — LOL! — so I gotta give you a shout out!
(I added a picture)

Im seriously a Louie addict! Ive been to so many Louis Vuitton stores but this was my first time at this location. I wanted another Neverfull, having already the Neverfull MM i wanted to get the GM in the ebene. Walked in and we were immediately greeted by the sales associates. They were not pushy at all which was great. Mindy was our sales associate. She was great! She was so helpful and patient! I ended up getting the GM Neverfull. The service was great! It was raining and snowing that day, yes i know in april right?! But Mindy put a rain cover over my bag so it wouldn’t get ruined! I Will deff come back to this location! Ask for Mindy for great service! 4+ stars!

All the reps and salesman was very nice. I had to drop in to pick up a wallet for a gift. Mindy, one of the sales associate was helping me. She was super friendly and sweet, helped me pick out the perfect gift and asked me questions to find the right print. Then she offered to stamp initials onto the wallet but suggested I wait to be sure so I did, She made my whole experience run very smoothly!
Then I came back to get the initials stamped which a gentleman assisted me and was very nice as well. Overall my experience was great in here! Great client service and suggestions! Will be back to get me a bag! Thank you!

If you have bought a bag and have a problem once the bag has been used you can not return or exchange the bag. What I would like to know is how should you know if the bag works properly unless you actually use it? For the amount of money being spent you would expect wonderful customer service. The manager was quite rude and had an attitude. As a lover of designer bags I will never spend anymore money on a Louis Vuitton bag!

I got my 1^st Louis bag as a gift here 2 weeks ago. I knew which bag I wanted because I’ve been eyeing it for a year & I was always too cheap to buy it. Lol. When we walked in, it was only 2 other patrons in who were with sales associates. So Lauren came out & greeted us, Idk the name of the bag I wanted, but I described it and she knew instantly. She showed it to me and I said that’s it we’ll take it!!! She was shocked I wasn’t hesitant & got straight to business. She gave me care instructions & I was on my way with my 1^st Louis bag and it was a gift!!! Can’t beat that w/​a bat.

Horrible experience. No one greeted me. After 5 minutes, I asked the sales reps if they worked there! The rep, Christopher acted like I inconvenienced him by asking to see 3 different style bags before making my decision. I almost walked out, but I wanted my bag that day.

Went to the store last night before Valentin’s dinner with my hubby. Omg it was a mad house last night but finally got help from Jeffery. I was looking for empriente key pouch but did not work out. Jeffery was being helpful and patient. He offered me other pieces and I fell in love. I walked out without purchasing anything due to unable to decided which color but Jeffery did not pressure me at all and suggested me to think about it before purchase. I will be back Jeffery :) ps: I am not Jeffery’s friend nor family member. Honest reviewer!

I had the most amazing experience last night. I came in to look at purses and happened to be carrying my Artsy bag. I inquired as to how one could clean the handle. I was told you have to replace it. Ok. Jovan then asked if he could look at my bag inside and out. He did, then disappeared into the back, came out with a brand new bag and said Merry Christmas! I’m still speechless. If there were 10 stars to give him and the store, I would. True customer service and standing behind their product! Buy all of your Louis’s from him!

Amazing service from Lauren, she always had a smile on her face and made the last 3 visits easy as possible. Before she helped me I was always greeted nicely but some of the sales people always had a smarta** attitude with them. Never appreciated that.

I can’t believe that I finally bit the bullet and bought my first LV purse! I’ve been going back and forth for months on end as to which purse I want, which size, which print, etc. After much research and contemplating, I decided to go to the store and try them out myself! Initially, I thought I’d lean towards the Speedy30 or NeverfullMM. To my surprise, the instant I tried on the Speedy 25, I fell in love! Jeffrey greeted me as he saw me walking in and was so attentive to what I liked about each bag and asked if I needed it for a certain occasion or what I would be using it for. Not only is he attentive to his customers’ needs, but he’s so knowledgable about the significance of LV and the history behind the name! He didn’t rush me at all to make a decision. Instead, he told me the perks of each bag, the history behind each style, and the trends. Thanks for such an amazing first experience Jeffrey! I’m so excited to use my first LV (Speedy25 bandouliere, Damier Ebene).

Chris Rivard is excellent to work with. I’m picky, high maintenance and always pressed for time. Chris recommend a great bag, wallet and a nice winter hat. Spent a lot of money, but I am happy with my purchases. I was dressed in business casual and another time in my Auburn University fleece. Treated the same both times. Love the selection and Chris’ great personality. Totally a great experience

ZERO STARS!!!
I have been buying Louis Vuitton purses for close to 30 years now. I currently own 15 of them. Everyday purses, evening clutches, wallets, you get the picture.
I was at my son’s wedding in California two weeks ago. It was very hot at the outdoor wedding that day, but what happened to my purse was quite unexpected. The pockets on my Trocadero purse literally melted together and when I pulled them open, they came apart. I had sticky black gooey stuff all over the inside of my purse, it’s contents and on my hands.
This was really embarrassing but people at the table were telling me not to worry since this happened to an authentic Louis Vuitton, they would definitely stand behind their product. The bride told me in the past that she’d had a Coach purse damaged, and Coach had replaced it, and without hassle and at no cost to her. I also was reminded of a story my husband told me about a turntable he’d had that was defective and the company simply replaced it, and at no charge. In fact they didn’t want it back, and they asked him not to sell it to anyone because they didn’t want their reputation tarnished.
I guess LV doesn’t know about this kind of customer appreciation, because when I got home from the wedding, I brought the purse in to the Oak Brook Mall location where I’ve been buying my purses since the store first opened. The «manager» a young man Vohlem (sorry that’s probably not the spelling, but that’s how it sounded) was incredibly rude and dismissive to me. He acted as if I was bothering him with a problem he could care less about. He didn’t want to work with me on a price, and when I told him I’d never shop there again, since he didn’t care to appease a long time customer, he said «Well if you wanna take it personally and take it out on the store…» Really? How classy Louis Vuitton!
Granted this is an old purse, from the 90’s, but what happened to the purse was not normal wear and tear as he tried to tell me. This was what happened because the purse was exposed to excessive heat, however, no one else’s purse melted that day, so, I am calling this a defect on this particular model of purse. When I got home I researched online «why did my LV purse melt in the heat» and tons of posts, blogs and forums came up from women complaining about this happening to this particular purse and LV refusing to deal with it.
They told me there is no lifetime warranty, but excuse me, for a purse costing in excess of $ 1,000.00 it should NOT melt in the California sunshine, no matter how old it is. This so-​called manager didn’t want to hear anything from me about how LV is aware of this particular problem of this model purse and as I said, was dismissive and rude. I think after all the years of shopping LV, I am done with them because of this attitude.
They have loved me all this time while I’ve spent thousands of dollars in their store, but the one time I tried to get a problem rectified, it was a whole new ballgame. He wanted to charge me half of what a new purse would cost, and while I «can» afford that, it was a matter of principle, and the fact that LV not admitting that this has been happening to many people, that made me not want to put out an extra dime in that store, or any other LV purse for that matter.
Very, very disappointing to be treated this way from a representative of such an iconic brand such as Louis Vuitton!

If I could give them 0 stars I would.
My boss purchased a LV roller carry on bag a few years ago. About a year after she purchased it, the handle snapped off and it was repaired for free as they deemed it a manufacturing defect. She travels constantly, and it took about 8 weeks to repair which was incredibly inconvenient but she dealt with it since they were fixing what was obviously a manufacturing defect.
About 4 months ago the zipper on the bag pulled apart out of nowhere. Frustrated, since she spent thousands on this bag and LV prides itself on the «quality» of their merchandise, she called customer service to see how she would get it fixed. It was brought it to the Oakbrook location and we dealt with Marco– the operations specialist at the store. He was very rude but eventually we got the bag sent out to be fixed. Their policy is that they have to first determine if it is a manufacturing defect or just wear and tear– after they did this they said they would contact us and let us know which it was. If it was deemed wear and tear they were going to charge her $ 700. Well no one ever called to let us know and we had to call the store on several occasions to figure out where the bag was.
Finally, the store let us know the bag was back and we could come pick it up. We came to get it and was told we were being charged $ 700 for wear and tear over something that was obviously a manufacturing defect. They gave us no choice since they never contacted us, and we had to pay or they wouldn’t let us take the bag home.
After calling the corporate office and complaining, they told us that they would credit my boss $ 200 since LV did not follow the correct procedures, but we had to go back to Oakbrook to get my credit. We went to get it and was told by the store manager that we had to deal with Marco and he wasn’t in. On two other occasions we came in to see Marco– we called ahead of time on both occasions, but by the time we got there we were told he had a «emergency» and had to leave right before we showed up and the other time we were told he wasn’t in today.
Finally after weeks of my inconvenience driving back and forth out of my way, we went to the store when he was there. He told me he was «going on his break» and would be back in 20 minutes, so we waited. He came back from break, saw me, and proceeded to make a phone call and help other guests. When he finally came up to me he told me that he has a new manager and needed to get approval from him, even though we had approval from customer service and approval from his old manager. He told me he would need to make some calls and we would have to come back in at a later time to get my credit. He won’t accept my card over the phone, he is requiring me to make yet ANOTHER trip out there to obtain the credit they promised me weeks ago.
For a company that prides itself on it’s luxury bags, the quality seems to be quite poor. This stores location has the worst customer service I have ever seen in a store. My boss owns 20 retail stores in the area and could never imagine treating a customer like this. We will NEVER purchase something from this location again.

I had a much better experience at this store last Friday. I just stopped in to check out the monogrammed towel I’d seen online. Unfortunately they didn’t have the item in the store for me to take a look at. But 2 friendly knowledgable sales people answered my questions and offered to order it for me. I’ll definitely return here in the future to make a purchase since they’ve obviously upped their customer service.