Enterprise Rent-A-Car

Rented a car here for 18 days. Jason really took care of us. I would definitely come back. He was awesome! Thanks Jason!!!

Bad Customer service !!! I booked my car reservation a few weeks in advance with someone named Cory or Cody cant really remember how to say the name. anyhow he stood me up and gave my car away to «responsible customers who show up on time «I mentioned to him my flight was delayed and he still did not care he mentioned I was late and my car was gone. I was almost an hour in a half late. I called him days after I booked my reservation to find out if there was anything that I should know in advance regarding my reservations. he mentioned that there was no problem and everything was fine. I stayed at O’Hare Airport for 3 hours because I could not find a car. I ended up paying almost 3x my price quote with another company. on top of that he never returned my call and I kept calling him and he ignored my phone calls. HOW RUDE!!! not to mention I always use enterprise I think they are a great Company but people like this should not be working for the Company. it was not my fault I was delayed I had no time to call enterprise if this policy is such a big deal why don’t know tell the rep to inform the customer that anyone who fails to show up exactly at the time of the reservation will have it canceled. this was beyond horrible service I am still pending a Corporate response.

Unbelievable, professional and courteous service from Kim at this location. I always rent cars from Enterprise and from the Oakbrook Terrace office when possible. Kim was great! She asked where we were going and when we told her MIZZOU to see our daughter, she pointed out that I had reserved a car with 100 mile limit per day and suggested we go to unlimited for just $ 10 a day. It ended up saving me $ 120. Later when I looked at the reservation, she was right, I had chosen a 100 mile a day rate. We returned the car when the office was closed but the next day Kim called to ask how the trip /​car was. Nice gesture. Then to top it off she gave us a discount because we had to wait 15 minutes when we picked up the rental. I deal with many ‘retail’ employees at my company and seldom see that customer-​focus that Enterprise seems to always have.

Ugh… most frustrating car rental experience EVER!
I had a reservation for a three-​day rental and not only was there no representative in the retail location, but it took TWO HOURS to finally get a car (while my husband and I waited). Perhaps all the blame can’t be put entirely on Edgar (Manager of this location) who continuously offered false promises. Rather… the whole concept of having a new location that rarely has a person in the office is not practical. Because of the two-​hour delay, we had to back out of a holiday dinner with our family and go straight to the hotel instead.
I miss the excellent service we received at the original OBT location in the mall.
P. S. I don’t just hand out one-​star ratings to everyone… ONE-​STAR RATINGS ARE EARNED! This is only the second 1-​star rating I have offered out of 71 reviews to date.