AT&T

Absolutely awful customer service. I will advise all my fellow AT&T customer friends to avoid this location. The staff looked for ways to avoid assisting instead of ways to help.

I came into your AT&T store in Oakbrook Illinois yesterday with a simple problem that needed to be fixed my Galaxy S5 is not charging and I’m under the impression I need a new battery and African-​American gentleman with short curly hair in your technical department took my phone and told me that it had corrosion in the charger which after looking at it it does not told me it was going to cost me $ 215 to replace my phone when all it needed was a new battery I explained to the gentleman that I needed my phone today and I am paying for a warranty on it and just needed a battery he got very ignorant with me and told me that if I kept talking over him he was not going to help me he was extremely rude and not helpful in my situation whatsoever I drove 45 minutes and incurred two tolls only to speak to a gentleman who was so disgustingly rude. due to this you will no longer be receiving them my money monthly anymore I will be switching over to Verizon the competitor just based solely on this one experience at your Oakbrook location I really hope you guys like your money going to your competitors especially from longtime customers who have been loyal for several years, as well as merged thru a contracted employer. Family members of mine will be cancelling att as well. Have some empathy and help! This guy wasn’t willing to help at all. Then I call your corporate office and they say they can’t control what people do in the stores. What a joke! Say bye bye to hundreds of dollars monthly att!

So, I have been having issues with my S5 since I got it. Today my s5 decided to stop sending messages to everyone. So I called tech support 2.5 hrs after advanced tech support they told me to go to a corporate store. I first went to the dear born location. No help there. 3 hrs of my time just to tell me that the phone wouldn’t update and something was wrong. She made my back up phone work for a while. So I went to the oak brook location. Isiah helped me through the whole process. I walked in around 6 and he slowly took my phone through the whole process. When he didn’t know what to do he called the teir 2 tech support team the man remotely logged into my phone couldn’t help. That’s when David came he looked at my phone and after just messing with it for a few seconds he could tell the phone was just not acting right. Asking for an update every tho it was running new software ect… David and Isiah gave me a new phone.

I went there to get my phone fixed, and one of the techs, Donald, really saved me grief when he realized phone was beyond repair and it was better to get am upgrade. Instead of jumping through hoops I was able to leave with a new phone. I hope Donald sees this because I think tech guys get the short end and are often forgetten
Thanks Donald

I guess its their way of being systematic to enter people in the system and help with issues. It can be a long wait. overall customer service is good.

I hate having to go here. I’ll make this as short as I can; I cracked the screen on my phone. The nice guy there said order a new screen on ebay for about $ 20 to come back & he would put it on for me, otherwise it’s $ 100+ for a repair place.
So I ordered a new screen and brought it back. He took the phone and went in the back for about an hour. He came back with the new screen on it but the home and back buttons wouldn’t light up (I have a galaxy). I left anyways. Well I thought it would be best to call 611 to tell them I had my phone repaired but still wasn’t satisfied. The operator proceeded to tell me that the tech had voided my warranty and insurance because he wasn’t authorized to take my phone apart. So basically I was SOL.
I had to argue with the guy for 20 minutes and try to get a manager on the phone because they were telling me I shouldn’t have let the tech fix my phone. Finally they said to bring it back there. When I went back a woman looked at my account and reprimanded me for calling 611 when I should have just came back to the store. I explained to her that I called 611 to let them know what happened so when I went back to the repair center they wouldn’t think that I was responsible for the dim buttons. She acted like I had done something wrong.
I’m sorry this is long and turning into a rant. Another time I brought a different phone into my local at&t retail store because it wasn’t working right. They agreed and told me I should get a new phone & I could either wait 3 – 5 business days for them to order one or go straight to the repair center because they had one in stock. I chose to go get one. They had given me a form verifying that I should receive a new phone. The man at the counter looked at my paper and told me that it just wasn’t possible for them to give me a new phone. The paper meant nothing they dont just «give new phones,» at that point I just left because he was being rude which further aggrivated me after a 25 minute drive for no reason.

To start, my family and I have been loyal AT&T customers for years. At the beginning, my service was excellent and rarely did I ever have a drop call with the I-​Phone I had purchased at the AT&T store. However, I got a new job and moved in with my girlfriend to a new location. Immediately, I witnesses an extreme drop in service at my workplace and new residence. I quickly realized that I was not getting any service regularly throughout day, 7am to 4pm. When speaking with my colleagues about their service providers we were able to conclude that Verizon and Sprint were still capable of receiving service within the building. It was not that big of a factor, since I was not supposed to be on the phone during the day, while I was working. The problem is that during breaks I would have to step out of the building and then a barrage of missed calls and texts would stream in. The logical next step of actions was to stop at the location of where I had purchased my phone service, location: AT&T, 17w504 22^nd St, Oakbrook Terrace, IL 60 181. The agent at the store said there was nothing they could do for me other than have me purchase an antenna that would boost the signal of my phone. I was pretty frustrate by this point since I felt I was already paying a lot for my service and now I had to buy two pieces of equipment on top of my monthly bill as well as what I had already paid for the phone was ridiculously expensive. I let the agent «Maria» know that I felt that this was completely unfair that I was paying full price for a service that I was only receiving partially and now AT&T was requesting that I spend more money at their establishment to get the service they originally agreed to provide me. She was sympathetic to my issue and recommend that I call customer service where I could possibly receive a credit toward the purchase of an antenna or consider just canceling the service, which would result in an early termination fee. I made it very clear to her that I did not want to pay that fee since I had already spent so much money on phone bills and would rather wait until my contract had expired, since I had been with the company for some time already. I proceeded to ask her when I could cancel my service to avoid any fees, she simply replied, «You have to wait until December.» It was around June 2014 and all I had to wait was about five more months, at no point was a specific date specified as far as avoiding an early termination fee. I wasted about four hours of my day one the phone and at the store with no solution to my problem! I called customer services and once again explained my situation to several different customer service reps until finally someone was willing to help me. Unfortunately was not able to solve the issue of the poor service I was receiving at home as well as at work; the two place I spend most of my time at. I reiterated to your costumer services agent that I would like to cancel, but was remind of the early termination fee. I reiterated that I would wait out the services of my contract before canceling, therefore avoiding the early termination fees. When asked when I could cancel, he replied once again that my contract was up in «December,» at no point was any specific date mention or adhered to. On January 23, 2015, I then received a statement stating that I owed $ 101.80 for the cancelation of my service on December 10^th, 2014. I immediately called on the January 24, 2015 to dispute the early termination fees. I explained that I felt it was AT&T’s fault in not making it know that I had to cancel my service on December 13, 2014 only three days later. I was extremely frustrated by the situation as I would have canceled my service earlier in the year, but stayed with your company to avoid early termination fees. Furthermore, I made it very clear to your AT&T agent that I could have easy waited two to three more days to avoid early termination fees if your customer services had provided the proper information. I expected them to fix it. He said there was nothing he could do and transfer me to speak with a supervisor who did not give his name when answering the phone and was incredibly rude to me. Instead he did not offer any solutions and would not work with me on any level. The AT&T phone agent was so rude to me that he eventually abruptly hung up on me when I requested his name for documentation. I had wasted roughly an hour on the phone; not to mention I was so upset and frustrated by the state of affairs that I was distraught the rest of the day from being treat so rudely by company I had been loyal to for more the three years. The next day, I called again hoping I could get some resolution or comprise to the issue. I went through the whole process again with the exact same result. However, this time your manger on duty did not hang up on me. Instead she gave me the run around and start to tell me stories about her personal like in dealing with insurance company

I am very unhappy with the service at this ATT store. Don’t go here!!! The first time, I went in because I did not receive my Iphone 6 and the tracking said it was returned. I did not return it. The person helping me went to his manager. The manager went ahead and helped 2 people then my salesperson startied to help other people. I was waiting for the manager but I did not know what was going on. I was so frustrated that I left. A few days later my son reordered the phone. Today, I brought my phone in to set it up. The salesperson downloaded my contacts. I asked if she would help me set it up and show me how it works. She said it works like my other phone. She was also tricky about the insurance because she said it was 6.99 per month but did not tell me that there was a $ 200 deductible. She was not going to take time to help me. Unfortunately, my volume is not working on my phone. I have been with ATT for over 10 yrs., but I want to switch. I pay more money and receive horrible service. I wish this manager cared about his store and I wish the company cared to do something about it.

Updated from my visit last week. I have been to the store twice since the terrible experience and during both subsequent visits, the service was outstanding. Both Alex and Jesse deserve to be commended for answering all of my questions and showing genuine concern for my satisfaction. No sign of the arrogant employee who was so rude to me on ¹¹⁄₁₇. Actually, the store is nice. Well laid out and comfy for customers.

Wasted a lot of time, over an hour, lots of misinformation, was told to call back Monday to see if the problem was resolved, and then found out the associate would be on vacation on Monday.
Wasted more time on the phone with corporate on Monday, bottom line, leaving ATT as soon as the contracts are up.
0 stars store, 0 stars ATT

Horrible customer service! Last month I was there to get an upgrade and they were gladly to help me. And couple weeks after I decided to exchange for a different color phone, NO BODY CARES ABOUT ME! They’re trying to ignore me. There was a customer after me and I guess He’s getting a new phone so they helped him first. I waited 30mins to get a NO answer. NEXT TIME WE UPGRADE 4 IPHONE 6 I WILL DEFINITELY NOT GOING THERE!

Can’t do 0 stars so this is it! I was an a t and t customer for the last 10 years and as you can tell from my past post regarding this company I am not a happy customer. I was having issues with my phone and I had brought it into the store once again to try and get some assistance. There was somebody working at the counter with the name of Joe who said he was the manager at that location. I figured things were going south as soon as I realized that Joe the manager could not figure out how to open my phone to get to the battery. After he tried various things including a new sims card rebooting the phone wiping out all of my address book, his solution was to take me over to the showroom and have me buy a new phone. Without looking at my account. I have been paying for insurance he did not even bother to check if you could just simply get me a replacement phone.
After that I walked out and I call the AT&T customer service line that turned into another fiasco! I told the customer service rep that the phone was not working properly her answer to my issue was that there were cell towers located five and seven miles away from my house that were causing the issue and that I should just wait for 3 or 4 days and it should come back on somebody will call me. I told her that this was my business phone and that I needed to get it up and running as soon as possible to which she replied to me well sir we are busy here and they will call you in a day or two. That was it I made the change I am now a T Mobile customer they have paid off my phone bill so we’ll see how this goes good luck if you’re going to use AT&T they have really gotten bad over the last year I used to be a pro AT&T customer saying that I don’t have any issues with them that my phone works great that all changed. I did have a client call me to book a party and I missed the call. Thanks again AT&T!

Spent 75 mins just waiting for the representative to run the numbers for the TV and Internet bundles plus they are so expensive same bundes are cheaper online and over the phone. I had to literally haggle with them to match their own price online. No sir, I am not coming here again.

I have very high praise for the device support center, which has twice replaced my HTC One, which was having mild problems, within 2 months. The staff was very nice and helpful, which was unexpected, and provided all the support I needed very quickly. I was expecting a fight and instead got very professional service. Well done.
The store also has a large and nice looking layout. It’s a nice place to phone shop. Plus, there’s comfy seating and a nice tv to watch in the separate support center while they’re working on the phones. Or you can play with the new phones in the main store while waiting. Overall, I’m impressed. I’m no corporate fanboy usually, but I’ll be sticking to AT&T after visiting this center.

There are a large number of reps who once they leave the current customer they look like deer in headlights. The system of checking in initially put me at ease but after a while it seemed too complicated and removed the necessity for employees to greet or ask people if they need help. I understand why they do it. Out of fairness to customers. Most people would not be offended if you help someone with a two minute problem before my half hour need is met.

Went here second time customer service was awesome!

Went here to get my iPhone 4S on release date at 8am in the morning. Got there at 7am and was 16^th person in line. I had my contract renewed, data plan added, and brand spanking new black iPhone 4S with the works (screen protector, rubber bumper, car charger) in my hand and out the door at 8:35 AM.
It was a very organized and well staffed affair. They had like 15 people working there that morning and they managed the crowd well by only allowing the next customer into the store as soon as an associate had finished with the last customer and sent them on their merry way. While people were waiting outside, staff still came out to pass out pamphlets and bottled water and assure people they had plenty of phones in stock.
Steve was great. He was able to successfully transfer all my contact info on the sim card on my old LG dinosaur phone into my new iPhone and installed the screen protector on for me. Yay, no smears and bubbles. Great service and I’ll be back there again for the iPhone 5.

I’ve never had to wait for more than 5 mins when I come here. Today, I went in to buy a new cover for my iphone because mine broke… lo and behold, if it is less than a year old and you purchased it at an At&T, you can get a free replacement! Thank you At&T!

I’ve stopped in here a few times in the past few months. I have two AT&T accounts, one personal and one for work. I picked up my new I-​phone here a couple of months back and the service was great. They got me taken care of quickly with my new plan and helped me combine services for work and home.
I traveled to Europe for work recently and my crackberry died (no kidding) just three hours before leaving for O’hare. It shut down to reboot and never woke up. RIP. Again, the AT&T store took care of me. I have a great company plan, but still, they hooked me up with a new blackberry Torch and I can’t complain.
…well, I could always complain, but who would listen.

I hate when things don’t work. So when my wireless phone had a meltdown a couple of weeks ago– I knew I needed some professional help. Enter the pros at the AT&T store.
First of all– I didn’t realize that they had moved from their old location on Roosevelt– so know before you go that this is the only AT&T store in the Oak Brook area. Since the address is really no help (at least not to me) this location is on the north side of 22^nd Street just east of Midwest Road (across the street from the Nordstrom Rack). There is plenty of free parking out in front and they even have spaces reserved for their customers as they share the lot with others in this small strip mall.
As I pulled open the door– I was greeted by at least 3 people who asked what I needed and then sprang into action to get it. I was escorted to the back desk to see if there was anything on my SIM card that could be salvaged (there wasn’t *drats!*) while another salesperson collected the accessories that I needed to go with my new phone.
I was in and out in about 10 minutes with everything I needed and even had a warm «thanks» as I was walking out the door. Now that’s my kind of shopping experience.
Most of the time my cell phone works just fine. But when it doesn’t– it’s nice to know that these folks are close by to help me out.