Budget Rent-A-Car

I reserved a car at their West Dundee, Il branch and then received a phone call from the branch saying they had no more cars, any cars, left. The website listed every car under the sun… seems someone has not written an inventory code, or the business model is to get you on the hook and then move you into a different car… IDK, just seems to be a pretty pathetic experience for a National organization.

My name is Enea Lako and would like to make a complaint against
offering services from Budget car rentals and
. My confirmation code was 1 990 4875US4. I reserved a car on 10÷23÷15 from
and got a confirmation. Everything was great when booking. My reservation was from December 26 to January 2^nd. I called the location where I was supposed to pick up my phone early that morning to confirm that I was coming in and that I would be a little later then 12:00PM. This was my pick up time. The associate stated to me that that is fine as long as I arrive there by 2PM due to they close at 2PM. The location is located at OAK BROOK IL inside SEARS auto location. The address is as following 2 OAK BROOK CENTER MALL, OAK BROOK, IL 60 523. Once I arrived there well before 2 the associate looked me up and told me that there was no car available for me. I politely told him that what happen to the car that I reserved. He told me he doesn’t know and that the manager must have rented to someone else. I told him to call the manager and to figure it out I need the car as I am here on vacation and have things planned during these days. He called the manager (I believe his name is ALI /​I can’t recall it) and the manager told him that there is nothing he can do and I have to call Budget customer service to figure it out. I called budget customer service and the representative told me that there is nothing he can do however he mentioned that he can just give me another car from o’hare airport Chicago, however I would have to pay around $ 1,200 for the car due to high demand. I don’t know if he understood but I made a reservation and my total price was $ 207.63 and did not get accommodated for it. So I told him why would have to pay that much when your company is the one who did not keep their promise. He kept telling me that there was nothing he can do so I asked for the manager. I was on hold for over 30 minutes and no one answered until my phone died. This took place between 1PM — 3PM on December 26, 2015. I believe that the phone calls are recorded so feel free to check. I was very polite in the location and on the phone but the customer service was horrible on both sides. I hope this message is a lesson as I never had issues from any car rental company and I travel 7 – 10 times a year and always rent cars. So with this being said I hope that someone in corporate addresses the issue.

No good!
Manager Ash highly recommended a 14 passenger Ford Transit over the usual Econoline or Chevy Express. Lower to ground and smoother ride. With little encouragement, Ash reduced price from an outrageous (and surely never paid) $ 390 to $ 135. No mention EVER than the Transit was not guaranteed — just that it was so much nicer than others.
But when I arrived there was Chevy Express — new but rough riding and way high off the ground for my 90 year old mother. Had I known this I would have saved $ 30 and stuck with the $ 100 Econoline I reserved and then cancelled at helpful Enterprise, Westmont.
The next day Ash repeatedly insisted he never guaranteed to Transit (true but first I heard of it), boasted how he reduced the price (yes but from a false «rack rate» — at least for this day in April), and left me very unsatisfied — vowing to never rent again from Budget, Sears, Oak Brook. Suggest you do the same.

***BEWARE
Do not go to this location. Associates are absolutely unprofessional and lack common sense. Please choose another company if not please save yourselves money and a major migraine by choosing another location with smarter, more understanding employees.
This company has many hidden fees and penalties. They mention them briefly on the contract but no where do they state actual amounts until they are ready to swipe your card.
We arrived a couple hours earlier to pick up and there was no one at the desk. After an employee finally came out of their parked car in the parking lot we were there early to pick up the car, our fault for not calling ahead but it was only a few hours early. He said no prob it would be 20 min or so until they got it cleaned and ready. After an hour or so went by he stated the car we were «waiting» for was not the one he was cleaning up… He stated we did not specify the car we were picking up therefore we would have to wait again… After 3 hours and finally ready for check out, he then states all the daily hidden fees and taxes on top of a $ 200 hold on cred. Card! We ended up not going through with this rental and I leave for my trip tonight. The whole time we were there all the associates were in the shop in the back goofing off. When we asked for tje mgr he stated he leaves at 1pm. (makes sense right?!) This whole experience was unreal and pathetic!