Pet Food Express

This store is amazing. Everyone who has waited on me has been extremely knowledgeable and professional. Barb has been especially insightful in recommending a food for my two cats who have completely different health issues. She recommended a food that agrees with both of them and has eliminated their symptoms. I know they carry quality products and I can’t imagine going anywhere else!

The staff is super friendly, helpful and knowledgeable. My dog has a ton of allergies and requires a strict diet and hygiene plan. The staff has always led me in the right direction and made great product and care suggestions. Love you guys!

Roger, Shante, and Shariel are very friendly and helpful. Fantastic store. It’s like home away from home here. Caring and loving staff.

I usually use the Pet Food Express on Nave Drive to wash my dog, but recently brought her to this location. She was struggling to get up the steps, and one of the guys who work there came over and helped me lift her! Great service.
I also recently switched my dog to a grain free diet, and they have been great in helping me try different wet foods, and gave me a sample of food for her to try. When I finally decided to switch over to dry as well, the staff was very helpful, and gave me a can of pumpkin to help with the switch.
Great staff here!

Love going here. They always have what I need and their staff is always ready to make an educated recommendation for both my cat and dog.
They stand behind their products and everyone from the manager, they younger girl with short brown hair, to the older woman with short salt and pepper hair, knock it out of the park when it comes to everything from taking care of their clients both human and feline\canine.
Lastly, their charitable efforts are immense and should be commended as I have never seen another chain be so hands-​on and InTouch with the needs of the community as I do and our local pet store.

There are only a few pet food supply stores in town, and two of them are chain stores, this one being one of them. They are a bit higher priced but they do offer a giod selection of high quality kitten food. All their canned foods are buy 3 and the 4^th one is free!
I love their return policy as well. If your animal doesn’t care for it, just bring it back and you can return it or try something else.

I have been shopping here for my cat since his adoption. I love the weekend vet available for shots and the variety of grain-​free foods and toys they offer for my wee beastie. They have a great deal with buying three items to get the fourth item free, which includes cat dry food and can as well as toys and treats! I usually stock up here once every other month or so just because of that! I also love that they support the local humane society by having adoptions there on the weekends. Where this place needs improvement is signage around which cash register is actually in use. Every time I have gone here, I am always told I am at the wrong register, which gets really annoying when I have my arms fully ladened with cat food and have to move to the other side without help.

Love my local dog store! Maybe a bit overpriced, but great service and selection. Nice bathing area too.

Always enjoy our visits to the «toy store». Barb is great and a wealth of knowledge! Store is clean and well stocked. Lots of little specials here and there and a great assortment of premium dog foods. Love the fact that they support breed rescues!

First thing, ask for Barb. Barb is very knowledgeable about all things dog.
They also have a bathing station which I look forward to using on our new dog.
Every Saturday VIP is on site to give vaccinations.
This store is very well stocked.

Love these guys. Good prices and extremely helpful staff. For a chain store, they are great. I like how knowledgeable the staff are at this particular location, especially Barb. I’m always glad when she’s there.
Great selection of dry, canned, and freeze-​dried dog foods. They also carry supplies for our guinea pigs and for other animals.
Nice to have them in Novato.

A big shout out to the manager Robert. We are new pet owners and are trying to find the right merchandise to ensure our new dog Ollie has all that he needs. Robert has been very helpful and flexible with us. We appreciate the terrific support and customer service!!!

I won’t shop anywhere else. I have a very picky under weight cat and a new kitten. The staff have very patiently talked to me
About their individual needs and never rushed me in to a decision. I made many trips over months trying to find the right combination of food for my cat, brought back what didn’t work without a problem. They have solved every other pet problem that I have had over the years. Best chain of stores ever!

The staff recommended a product for my dying pekingese that required surgical intervention, complications. When asked for a full cash refund the flaming gay balding manager told me to f*** myself. I kid you not. I am very angered, unsatisfied, and left in ache and shock. DO NOT COME HERE. THEY DO NOT LIKE YOU. PLEASE RUN FOR THE HILLS. Thank you.

Best local pet store. They have everything you could ever need for your dog.
The staff are incredibly well informed and really sweet.

This location has the best customer service. Always outgoing and helpful. Went in for pill pockets and was introduced to a fantastic pet stain remover and a thorough explaination of how to use it. thanks, it even removed some old stains. Will be back to buy more for me and for gifts.

Staffers KNOW how to treat each dog as special, and other pets as well,
Hooray! For Pet Food Express. They always exceed my expectations. The staff are immediately sensitive to the fact a particular item did not work out and make amends post-​haste.
Most of the time, I find exactly what I need and it is a fun «outing» for my Aussy, Nicky who is is thrilled to sniff each item on the aisles. I appreciate the weight scale and fun bubbly water «dish» readily available by check-​out as well.
LOVED the high quality Hanukkah plush toys that were out last year.
Dogs are «blind» to ethnicities, religions and the like. And the Dreidel and Gefilte fish lasted a good while before being destroyed by my sharp Aussie’s teeth. Mazel tov!
L.L.M.

Great food, great advice, obviously the best of all the 3 stores in Marin County (even after working for pfe for a heartbeat of time). Tyler is most knowledgeable and Harrison is awesome!!! Gotta say though, their new line of cat food named Lotus is «Ridicu-​expensiove»!!! :)

I completely agree with K.P. Pet Food Express in Novato is amazing. The staff are so friendly and jump right in to help — I never feel like it’s an inconvenience for them to have to assist me, as I often do at PetCo. They genuinely care about my (and my pet’s) needs each time I go in, and it shows.
One employee spent twenty minutes with me explaining the different dietary options for my senior cat who has special needs. She went into detail explaining why some foods are better for pets than others (those at the grocery store are nasty!). She knew a lot about cat physiology and the way our feline friends process food. She told me what ingredients in mainstream pet food (meat by-​products are soooo bad!) contribute to the most typical health problems in cats. Since starting her on the new food six months ago, my cat has been so much healthier, playful, vital, and happy. Her coat shines like it never has! The employee also helped me pick out an igloo-​like litter box that would contain my cat’s urine — she sprays like a male cat because she can’t squat very well.
I rarely feel so genuinely cared for as a customer as I do at Pet Food Express, and will never consider going anywhere else for my pet food and supplies. Thanks, Novato Pet Food Express!

I only shop here for natural & organic food for my cats. The new store in San Rafael is great, too. The staff in both locations are always friendly and very helpful.
My sister discovered that the treats she buys her dog are sometimes $ 2 or $ 3 cheaper here than at the bigger chains!
The Buy 3/​Get One Free is great for stocking up. No one else offers anything close to Pet Food Express. It is by far the best place to go to get food for your pet. Having worked with vets, I can honestly say that the crap on the shelves at the grocery stores is the worst possible thing you can feed your pets. Go the Pet Food Express NOW.