The Herb Import Company

The staff is so friendly and helpful! They acknowledge your presence and thank you for being there.
They also have a wide selection of things!!!
Love this place!

The other two one star reviews are accurate. Disclosure: Adams street location is a million times better than this hostile environment. Terrible customer service. Was refused service after showing valid ID and backup. First guy, Nathan can’t even recognize my ID even though I pretty much told him all the info on my ID (name, address, zip code, birthday.) Nathan still cannot tell its me so he directs me to the front guy Tyler. I am shocked at this point that Nathan cannot identify me even as 18 years old. (I have a full beard and 21 years old.) Tyler also says he does not recognize me. I ask if I may return to the back. Tyler says he does not know. I reply’ «Nathan said you must approve my ID.» Tyler replies «well no than.» At this point I am mad because these power hungry hipsters are wasting my time. I finally realize I have three yes 3 other forms of ID on me (LSU ID, United Health Care card with my name as well as all of my family members names, and a casino card.) If only i remembered I had all these things on me originally. The friend I was with had to remind me to pull out other forms of ID because I was so shocked they couldnt identify me. Nathan and Tyler still refused me service while calling me a butthole and a «douche». Another woman in the store echoed the same comments. So okay Herb Imports, you do not know how to run a good headshop. Your in Louisiana stop acting all high and mighty, this isn’t a California smoke shop. I will never return, horrible customer service. You do not act like that in a professional setting. Then again headshop workers isnt the most prestigious title out there. I would love for management to contact me because workers like this are unacceptable in a professional environment.

Awesome customer service. They let me test their disposable hookahs in case they didn’t work! And upon buying a vaporizer for a gift, they gave me a 10% off discount on the promise that I’d review them on Unilocal!So here I am!

I love the ever changing stock, the sales, and the helpful staff! They know their products, and do great monthly perks, keeping me a customer! Much better than RA shop, bigger selection, and attached coffee shop!

I love this place. The staff is always super friendly and knowledgeable. They always have what I need. I wish they stayed open a little later, but overall, great business. They sell the best quality hookahs that I can find in the city.

Been my go to for glassware and smoking accessories since I was allowed in the door. Friendly, helpful staff who treats everyone equally whether they know what they need or not (which I find important). Great spot, the canal place location is the one I frequent but the location on Adams is gorgeous and also a great shop.

The vape pen we got earlier this month gave us some trouble within a week of the purchase, and the folks who manage the warranty (once we got a hold of them after weeks of trying) were not very big on customer service.
I was pretty frustrated and wrote a review on here expressing my disappointment. At the time, the people we talked to at the Herb Import Company had offered no help with the situation.
However, I was soon contacted by Den-​A, who asked that I reach out to him. Upon getting in contact with him, we returned to the store and the staff more than accommodated us. JJ (I don’t know how it’s written) was super helpful.
We now know that the warranty is pretty crappy for this particular product, but that is good to know, so we can be more ready (as in not expect much from the warranty) if we have any other issues with the pen.
Thanks for your help with everything, Herb Import Company.

Hippie gypsy had the same pipe for a hundred dollars less! I was shocked and the guy behind the counter was really rude. Go here for vitamins and herbs but not for pipes and vapes

Got what u need… organics, herbs, teas, soaps & salves & the list goes on & on & on &… on. LOL. You can literally get in this store & spends WAAAAAAYYYYY TOOOOO much money. Not the items are expensive, but just that there’s SOOOOOO much you want. Word to the wise: Pace yourself.
Nothing out of the ordinary, for a store of this type, regarding the staff. ECLECTIC. TREE HUGGING. OPEN MINDED. KNOWLEDGABLE. HELPFUL. TATTOO LOVING. (I guess for all those descriptors i totally fit in… lol).

Very clean — too clean, not really the feel I’m used to. I know many love this place because of that, I just didn’t get the good vibes when I was there. Maybe another visit is in order.

I love the scent of incense. I’m thoroughly addicted to all good smells. I *need* everything to smell good or my mood gets dour.
Herb Imports specializes in good smells! They sell incense matches. How cool is that? They are crazy cheap and come in a variety of scents, flower to spice. Nag Champa is cheaper here than your local yoga joint or, heaven forbid, Whole Foods. And hey, if you’re looking to sage your house (I love using sage as a verb), look no further. Interesting aerosol cleansing sprays with saints on them (actual saint statues for your car, too). And vitamins. And supplements.
Hrm. I don’t even know how to classify Herb Imports. It’s a head shop. It’s a sex shop. It’s a botanica. It’s a convenience store (they have snacks!) They sell it all, from sin to saints and it’s attached to my favorite zombie coffee shop in the city.

We stopped in here to try to get coffee next door after visiting the Oddfellows Cemetery which is behind the Herb Company.
I needed some some of migraine relief meds before hopping on our plane back to LA.
The gentlemen who helped was not only friendly but very helpful and looked up several medicines based on my symptoms before we decided on a product.
They have a fully stocked store that can supply remedies for most maladies.
I didn’t feel that this place had generic Walmart herbs as said by another reviewer. Walmart doesn’t carry most tinctures or bulk product items. Give it a try when you’re in the area and don’t forget to check out the cemetery for your fraternal order fix!

B B’s review is completely accurate. There is maybe one relaxed person working at this location, but there are also a couple of high-​strung, incredibly rude people here, as well. I often get carded and it’s no big deal. Not here. They are so incredibly paranoid at this location. One time, I attempted to walk past the «guard» to get into the over 18 room and he practically yelled at me to find out what I wanted. What if you don’t know what you want yet? What if you want to browse? It is such a hostile, degrading, complicated situation EVERY time I go in this place, that I no longer shop here… I go to the place on Magazine or the Ra Shop in Metairie. They are so pleasant. Once I actually get into the back room, that’s when they bark at me «What do you want?!». Don’t talk to people like you’re trying to rush them out of the room and they are bothering you. Ironically, I feel like these people need to smoke a little and CHILL OUT.
Full disclosure: the location on Adams is absolutely great. There was a young guy there who was incredibly rad and took the time to help me find what I wanted… no problems whatsoever.

Utterly Bizarre, Horrible Experience. When I left, I broke into tears. Cannot remember ever being treated so rudely before.
I was referred there by another cigar/​tobacco shop bc they didn’t have what I was looking for.
I walked in to Herb Import. First, the herbs that were stocked were generic walmart type herbs, with gnc prices. Also their selection of pipes and water pipes is disappointing to say the least. And everything was so overpriced it was sad. But my experience is mostly colored by the long grey-​haired clerk behind the front counter.
Because I was looking for a specific Herb, I asked the long, grey-​haired man behind the counter if they had «lotus tea». He was immediately rude. told me «none of ‘that stuff’ was not available in any form». So I asked him if he had any similar product suggestions. He got angry and yelled the same thing at me. I was really quite shocked at how aggressive he was. I think i just stared at him in disbelief. He even said if I mention just the word lotus again he will make me leave. (a huge knot formed in my throat when he said this, I became so angry and embarrassed I was about to cry)
***** note: this place sells Kratom and Spice incense in the back.
Lotus tea is benign as chamomile with effects similar to damiana herbs, which you can get at GNC. The stuff they do sell like spice mix and kratom mix are extremely potent, and the package doesn’t list a single ingredient! It is far more serious type of substance than blue lotus tea.
I stayed a while longer, looking around, hoping he would say anything helpful to me. He was obviously watching me, never once asked if I had any questions, and made me feel TERRIBLY uncomfortable.
And I don’t look sketchy or scary. I’m very put together, and don’t use drugs. I don’t come off as shop lifter or anything like that.
If they had been helpful I would have been a very good customer. I don’t mind paying a premium to get something in person rather than take my chance online.
The way they made me feel was that THEY were paranoid about SOMETHING.
I left there, got in the car with my friend, and burst into tears.
Go to magazine street for smoking supplies. The store is called «Up In Smoke». Very beautiful pipes of all sizes very nice staff.

Not just your average patchouli reeking, overpriced head shop full of smoking paraphernalia, dumb t-​shirts, and bumper-​stickers! This place knows their clientele these days and most of us have evolved past all that stank and in your face rebelliousness.
My current favorite thing about them is that they sell Bayou Soaps! If you are addicted to this guy’s soap like I am, then you can’t wait for Freret Market every time. So you can buy his soap here.
They have a lot of other handmade things to choose from, they also sell teas and candles, and what?! some of the best Kambucha in town. It’s not way overpriced, it’s in a lovely area of town and the employees are all very friendly, knowledgeable, and ready to help with anything. I really feel as if I’m contributing to the locals when I shop here.

During a walk ab out last night I stopped in the new location with a friend to check things out.
I walked in and immediately exclaimed «I love that smell!» And as you give me that same look my friend gave me, no, it is not the pungent smell of weed wafting in on the night breezes but the heady scent of natural herbs and oils used for healing that so permeated my youth in the mountains. It smells like every herbal health food I’ve ever walked into since I was a kid.
I love that smell!
I also love the new venue and am a bit sad actually that they will be moving to the old location up the street (as soon as this Monday the clerk told me), but I’m sure there are many reasons for that… like not paying rent… or having customers that would rather not be seen going into such a «novelty» shop. I rather enjoy the great corner windows though and the clarity of display they have going on for the herbals and food supplements (I can’t even tell you how happy I am to know that they now carru bragg’s… now I don’t have to pay the internet, but get to pay a local store!). So back they go, there’s no telling though what the new interior will look like at the old shop… I might just be thrilled.
They have great supplements by the way, plenty in both leaf and distilled form to add or make your own teas. Also, the occult section was easy to navigate and the candles were much cheaper than anywhere else. I was able to get a candle and smug stick for a friend’s housewarming for $ 7.00. If I would have allowed myself I’m sure I could have spent much more.
It’s nice to know I can walk down the street and get a hint of that herbal smell anytime I might feel a little hippie homesicknesses.

Aside from Whole Foods, which I’d prefer not giving all my money to, this place has one of the more extensive selections of health food supplements, teas, incense, etc., a head shop and has all of your standard wiccan necessities like candles, oils, potions, etc. The place is clean and has lots of natural light. Attached to it is Nice Dreams, a coffee, tea, smoothie and ice cream place. There’s plenty of space to sit. All views are of cemeteries, one side being the Katrina Memorial. If they sold books here, I would probably stay much longer and spend more money but it’s definitely a place I will go back to in place of Starbucks.