The Grill Room

This review is for breakfast only. The food itself is pretty good albeit expensive (typical for a restaurant in a nice hotel) but given the problems I had here I cannot recommend it.
FOOD:
The oatmeal with raisins and brown sugar I had the first morning was decent but they sort of skimped on the amount of raisins, and didn’t provide extra milk (for those who don’t like their oatmeal as thick). The side portion of berries was great — fresh, large blueberries and raspberries. On my second morning I threw out any semblance of calorie counting and ordered the buiscuits and gravy, which comes with a fried egg on top. The biscuit was excellent, fluffy and buttery, and it appeared to be pan-​fried after it was split in half making it even more buttery. I’m sure I’ll soon have a heart-​attack but I think it was worth it.
TEA:
The tap water in the rooms at the Windsor Court can be pretty funky, but I didn’t expect that to be a problem in the restaurant. Shame on me for thinking that. I ordered an Earl Grey tea one morning and it was awful, and pretty much undrinkable.
SERVICE:
Don’t come here expecting a quick meal. Hotel restaurants should recognize that people eating breakfast in the morning often have to get going for their meetings/​calls/​conferences, but the staff here takes a lackadaisical approach to taking orders, bringing food/​drinks, and getting your check. Beware.

The place was empty, literally empty, on a Friday night. It was just our table and a mouse running around. The red snapper was not flavorful at all, although the seafood gumbo was. The service was extremely slow even though we were pretty much the only table in the restaurant.

Booked the Grill Room for a Thanksgiving meal, prefixed menu, which looked great. Food was pretty good but not exceptional. Service was lacking as was the holiday atmosphere. Kind of felt like a regular meal at the Grill Room, only the service wasn’t any good.
First the food. The crab au gratin was awesome. Butter based sauce with lots of jumbo lump crabmeat. Next I had the grilled sweet potato soup. Bacon and parmesan was mixed in. Kind of dull base flavor although it did taste like sweet potato. The bacon provided the needed savoriness. I’d say it was a ³⁄₅. I had the beef tenderloin and my girlfriend got the turkey. Both were ok. Turkey was about a ³⁄₅ as was the tenderloin. Tenderloin seasoning was just a few flakes of sea salt. Dessert was a bust for me. The chocolate mousse was a ²⁄₅. Great presentation but uninspired taste. Tasted like chocolate soft serve.
The Windsor Court was decorated for Christmas with their lobby looking very plush. The Grill Room didn’t do a lot to participate in the festivities. Not sure what I expected, but it was more than what I got.
The service was subpar. We were seated right away, but it was 10 minutes before our waiter came over for the brief intro and water. Then it was another 20 before we ordered dinner. When Jason (who was actually a nice dude) did take our order, I asked that he get some bread over quick, or I was about to start eating the food off our neighbors plates. It was prefixed, so the food rolled out in a timely fashion. The server bringing out the plates continually mixed me and my girlfriend’s dishes up. A trivial nuisance but made the meal feel like amateur hour.
I usually don’t complain about price in my reviews. Meals cost what the menu says and are usually available for review. I knew the prefix menu ahead of time and was ok with it. It was the 22% gratuity which I found irritating given the poor service. However, I understand it’s tough finding someone to wait tables on Thanksgiving.
In summary, the food was around a ³⁄₅. Service brought the overall experience down to a ²⁄₅. I doubt I will repeat.

*updated review*
After spending a week here, we’ve come to the conclusion that eating here isn’t worth it. Try other restaurants near by. We ordered room service for breakfast 3 days in a row and each time the food was mediocre. The only things I recommend are their pineapple juice, french fries and french toast.
Initial review: The fastest room service I’ve ever had. My husband and I ordered breakfast and it arrived within 20 minutes of placing it. I had the french toast and holy moly the slices were THICK. It was delicious. Moist and sweet — just the way I like it. My husband ordered scrambled eggs with potatoes and bacon. He said it was ehh. Unfortunately, the flavor wasn’t spectacular like it was for me. If you’re a french toast lover, you have to try it!
We tried a lot of their food but the worst was their chicken gumbo, at least that’s what they told me it was. When I received it I realized that it was sea food gumbo with a little bit of chicken I called room service and was told that’s how they make chicken gumbo. I gave it a try and I couldn’t swallow if. It was very fishy. You have been warned!

Great Service and a hamburger to die for. The other couple had fish and were raving about the taste. Unusual but very tasty bananas foster. Service friendly, professional — phenomenal. Outlet manager touched every table his name is David Wieck. Our waitress Dietra, bubbly and genuinely friendly. One of us had a bad back the Hostess Helen overheard — et voilà pillow waiting on the chair for back support — what more can a person want. Great ambiance!

Not sure what’s going on at the Grill Room, but upper management need to wise up and understand that saving a bit of money by cutting staff is going to drive away customers. That’s all I can assume that is happening. I’ve been here many times experiencing great food and service, but just last a couple of tables were so frustrated they got up and left. The staff were very friendly and apologetic, but the problem is not theirs. Please wise up managers. You are losing customers

This was a nice experience. We went here on a cold, rainy night and it was nice. The atmosphere is old and dated, but it fits the hotel. The staff was great and the meals were good. Our apps were average at best, but we did enjoy the rest of the meal including the dessert.
I don’t think we will go back, but not because of a bad experience, just because it was one of the places in New Orleans that you need to try at least once.

Great food and phenomenal service. This was my first time at The Grill Room and while it started off less then stellar, by the end of our meal I was pleased.
The experience started off on the wrong foot when the waiter informed me that they were out of Tito’s vodka after confirming that they did carry it. However, things like that happen and that did not affect my opinion as much as the two appetizers that left a bad taste in my mouth. The lemon fish crude and the blue crab gratin were both recommended and highly missed the mark. The lemon fish had a very fish after-​taste and the blue crab gratin lacked any taste what so ever. After reluctantly devouring my second bite of each appetizer I began to dread the rest of the meal concerned that the chef’s sense were off tonight.
But then the beet salad with pork belly came out for me and the pork and oyster gumbo arrived for my fiancé’. Both second courses were amazing and were full of flavor and when our entrée’s arrived (roasted redfish and the duck) I was very pleased with everything and the impression that the chef left with me. The fish was light and cooked to perfection with a pickled cucumber salad that complimented the various sauces that were provided with the fish.
Lastly, the tempura banana bread pudding with a side of vanilla ice cream was heaven on a plate. While the vanilla ice-​cream was not part of the dessert adding it to our bread pudding pulled everything together and ended our dinner on a great note.
The service was great through out the meal. Our waiter David was attentive and friendly and overall provided a great experience for us. Also, kudos to the rest of the service staff, from the guy assisting David (maybe Roger?) and the food runners who were all very friendly and helpful.

Came here with my dad while staying at the Windsor. First of all, we had a $ 150 gift card to this place, compliments of the Windsor. We got the gumbo and it was magnificent! We were also not disappointed with our enters and the deserts. The staff was super friendly and quick with their service. I would highly recommend and I will definitely be returning soon.

After passing by here hundreds of times, finally decided to give The Grill Room a try for a leisurely late Saturday afternoon lunch. Glad we did! What we found was a luxurious dining room that rivals the best in the city, with service to match. The chef sent out a complimentary lump crab starter, to go with the homemade rolls served with house-​made butter topped with Hawaiian sea salt. Very classy touch, especially at lunch time!
My date opted for the classic salad, which was delicious with a very light dressing, that was described as «thousand island-​like», but so much better than that. I went with the crab club sandwich with truffle fries. Awesome!
The manager stopped by to ensure everything was great, and indeed it was!

Had breakfast here 2 mornings while staying at the hotel. Food is very good, but service is so slow. Never refill their so small coffee cups. Servers disappear for forever. We’ve done it twice because of convenience for us being in the hotel, but like the hotel, won’t be back.

The Grill Room is one of the places I send people to try to get them away from fried foods and touristy «Cajun» fare that doesn’t even represent New Orleans.
The Grill Room, in my opinion, is closer to the mark and deserves a spot right up there with the big boys: August, Commander’s, and the like.
The wait staff is helpful, appropriate, polite, talkative, and funny. The décor is beautiful; the restaurant is contiguous with the first-​rate hotel that it’s a part of, and it is decorated to have a great atmosphere and to resemble and elegant British dining establishment.
My fiancée and I were wined and dined all the way through our experience and allowed to savor the meal the way it should have been. It was the perfect accent to our two-​night stay at the Windsor Court for our engagement.
My heirloom tomato salad was crisp, fresh, and fun to eat. It was a nice departure from the typical restaurant salad, and it was somehow both luxurious and hipster rustic at the same time.
But it was my bacon-​wrapped pork tenderloin with maque choux that ruled the day. I don’t know how the chef got the pork to be so soft and tender. In addition, I felt like it was laced with a secret ingredient that makes you wake up in the night and crave it. I’m not sure I’ve ever had such a nice blend of texture and taste at any point in my life previously. I know it sounds exaggerated, but I’m not kidding. I appreciated the maque choux as well. The Grill Room did a lot of justice and put a nice spin on this underappreciated southeast Louisiana side dish.
My fiancée had beef medallions with mashed potatoes and bone marrow. When I asked her how was it, she replied, «It’s delicious, and if we weren’t in a fancy place, I’d lick the plate.»
Our desserts were colorful, tasty and fun to eat. So was the second dessert with champagne that house gave us for our engagement.
Yes, I’ll agree with the others that the Grill Room was a little pricey. But it’s a great place. If you were in New York or San Francisco, you all wouldn’t be complaining. It’s time for tourists (and some New Orleanians) to put their big-​girl pants on and accept the fact that good food and great dining cost money. Get your brains to turn around and get out of the grease pits of the fried-​shrimp establishments and treat yourselves with a little respect. The same goes for those of you complaining about the portions. Just because we’re in fat America doesn’t mean you have to BE fat America. Read food articles; watch the Food Channel; it takes about ten seconds to realize that none of the truly fine restaurants serve huge portions anymore.
We should all be thanking the Grill Room for doing what is right, for sticking to its guns and coming up with fine cuisine without doing what everyone else does in creating a false, piggish picture of New Orleans and its indulgent tastes. In the long run, it’s places like the Grill Room that will put this town back on its feet and demand respect from the sad and boring outside world.
The Grill Room: go there.

This place is so uppity. But it’s in a really nice hotel, so that’s to be expected.
My friends and I were trying to get into a different nearby restaurant, but with a line wrapped around the a block, 90+ degree weather, and full day ahead, we decided to ditch the line and wandered down the block in search of some place to eat breakfast. That’s how we found The Grill Room.
Walking in, we were very taken aback by (and underdressed for) the Polo Lounge, which is the downstairs restaurant. The Grill Room is a bit more relaxed, but not much.
Anyway, onto the dining. The brunch menu is pretty straightforward and offers a good variety of the classic sweet/​savory brunch fare. We dined on shrimp and grits, bananas foster French toast, hangar steak and eggs, and eggs benedict. The whole table had rave reviews for the food. The complaints I had though, were that the service was very slow. It was not busy in the grill room, but there was a long wait for everything. The other thing was the price tag! One of my friends got the French toast, eggs, bacon, and a mimosa and it ran her about 50 bucks.
It was a good experience with the live band and all, but I don’t know if this is a place I would return.

We had a late check out from our room at the Windsor Court and had about two hours before we needed to leave for our flight. We decided to stay at the hotel and eat at The Grill Room.
The dining room itself is beautiful. Large painted murals on each end of the restaurant, restaurant was clean and classy.
Server was great (unlike our experience at Cochon), (AWILLIAMS) on receipt. She was very nice, didn’t rush us, brought us everything we ordered in a timely manner.
We ordered:
Sazerac Cocktail and a glass of Pinot. Bottle is brought to your table so you can see what you are getting, a nice healthy pour to taste the wine. All good.
For lunch (three of us) we ordered corn soup, the chicken breast entrée, a Windsor Court salad, and the Windsor Court burger. Also ordered two coffees which were French Press and shared the Peach Melba dessert.
Would not order the burger again, nothing special but the chicken entrée, salad and soup were all excellent. Not a restaurant we would’ve sought out in NOLA but it was convenient and we had a great experience.

Breakfast. I ate here because this was in the hotel. Not disappointed. I ordered coffee, orange juice and eggs Benedict. Orange juice is freshly squeezed. Coffee pretty solid. Eggs Benedict up there with some of the best. The eggs poached perfectly, firm white, runny yolk. Hollandaise sauce was perfectly smooth, tasty. Just the right balance-​even had a tang that is uncommon. Thick slices of Canadian bacon and a nicely toasted English muffin. The potatoes were seasoned, but I couldn’t finish them off as I was too busy with my Bene. Service was excellent, but to be expected for a fancy place. Only complaint is the price tag, not an amount I would spend for any breakfast. Special occasion for the setting, service and décor-​sure, why not?

The ambiance was lovely and the service was excellent. The music was great too, but I expected more from the food. The portions were too small; New Orleans is known for great food, music and drinks. The dropped the ball on the food; It was missing the special New Orleans «bounce».

Great for breakfast.
Can’t comment on other day-​parts as we did not experience.
They have unique way of serving the smoked salmon: wrapping it around balls of cream cheese. Served with a bagel, capers and red onion.

After getting hassled by another local restaurant about Christmas reservations, we decided to take a stab at the Grill Room which, until my recent visit, was highly recommended and thought of. Was I wrong.
We arrived precisely at 2:00 PM and were quickly shown to the table. We were quickly greeted by the waiter and quickly encouraged to order. We were encouraged to quickly eat and drink our drinks. .. get my drift. Rushed is not the word for it. This was not a pleasant dining experience. The waiter was either homophobic or so inexperienced that he didn’t know how to manage my partner and me. Extremely uncomfortable with the two of us. Very disappointing.
We ordered. Food was lacking in taste and the portions couldn’t have been smaller. The appetizer was a venison carpaccio. It was OK. The entrée was absolutely dreadful. I had red fish and the piece delivered to our table was so small that I considered wrapping it up to bring home for my cats. This for $ 110.00? Give me a break. This is definitely a restaurant in New Orleans that is resting on its laurels from years ago.
I paid the bill. The server brought the bill back to the table and charged me $ 3.60. Yes, that’s what they ran my debit card for. I pointed the mistake out and they reran my debit card for 360.00, which was the amount of the bill. They ran my debit card again for 420.00 which was inclusive of gratuity and drinks. Needless to say, this wreaked havoc on monies available in my bank account. It was an absolute mess.
I’ll never eat at this restaurant again. It’s not fine dining, I assure you. Try going to Restaurant August if you want a good dining experience in New Orleans. Take it from a local, the Grill Room isn’t worth your time, money or satiating a good appetite for fine dining.

So, I took myself on a date. «We» had a great time!!! I truly enjoyed the dining experience! I walked in to hello Ms. and sat at a table facing the city. The light, the life, the beauty made me happy sitting in that room. The waiter made suggestions and helped me out (being I had no clue what things on this special menu said). I made my order and then complimentary tasted of something with crab-​meat in it from the Chef… In my head I said… Shercole you are important and FINALLY someone else knows it.
Then they brought out an assortment of breads, omg it was three different types. It took everything in my soul not to eat them all. My appetizer then came out, I forgot the exact name but it was like a soft-​shell crab with other greatness on it. Then my meal came out… What a meal it was… Poule Rouge… mmm talk about yumminess with truffles. I actually had to hold the need to do my happy food dance deep inside my soul. Then… the chef came out did you enjoy the food and telling me about he just designed this dish today… Once again in my head… Finally people understand my level of awesome. Note: I’m sure he originally came out for the fancy lady at a couple tables over, but HEY he still talked to me.
I didn’t order a dessert, but still brought out some chocolates for me. Caramel, deep rich chocolate and etc. Talk about mmmmmm. I was feeling a little extra so I ordered some tea. They brought out their fancy tea pot and cup with a jar of honey… I sat there and sipped my Chamomile tea in bliss, because this was possibly the best tea I ever had and I’m a hardcore tea drinker. I definitely had a absolutely great experience. It’s not cheap but if you can treat yourself, you should make this happen. Great place to bring the sexy person inside you on a date.

One of the best meals I’ve had in New Orleans.
This restaurant is set in French Colonial style décor, with paintings of still potraits that brings a diner back to the 1700s. The furniture is of dark wood witih embroidered silk red seat cushions. The ladies’ room has individual bathrooms and has a beautiful old vintage vanity table that I’d want to steal.
The meals range from $ 12 – 135 for appetizers and $ 23 – 62 for the main course. I started off with the foie gras, which was rich, fatty and good. My main meal – seared diver scallops was the highlight of my life. Not my dinner, but my life. The scallops were soft, pillowy, and indulged in my mouth. It was so rich, so tender, so good.
As far as the sides, the risotto wasn’t my cup of tea.
The service was incredible. The server knew what she was doing, and I’ve never seen a place setting with so many silver engraved utensils next to it. Throughout our night, the bow-​tied pianist played many soothing melodies to entertain us.
Overall, this is a fancy restaurant. Great food, great service, expect to wear something nice.