Hotel New Orleans Downtown

Arranged travel for my film crew. When we arrived at the Hotel New Orleans, we were shocked to see what we saw; a hallway-​width of lobby. Dusty industrial plastic sheeting paired with construction noises. No hotel restaurant or real bar to host our clients, have team meals, or cheers morale boosting drinks. Crawling internet that prevented us from loading location photos or reviewing casting videos. The need to call multiple times for a single pot off coffee or a pitcher of water. Rooms in corners with four entrances that force you to hear everything that is going outside your door. I could go on and on. Even as it becomes a Delfina it is an unfriendly hotel for production or any business company due to terrible wifi, slow valet (I have an email claiming 15 minutes is the average to get your car and they argue it is fair), and a horrible room layout.
The biggest kicker is that i signed a contract and their contract says that the hotel should notify of any construction. Was I? Not at all. Any legal experts out there have an opinion?
Will never go again and will no longer send my team to Delfinas.

Had a very pleasant time at this hotel.
Located perfectly for good times in French quarter. About a block off canal street on the other side of Harrahs Casino.
You can walk anywhere and then return to your room without all the noise.
The staff from the valet to the front desk was very friendly.
The rooms are little small but nicely done.
I would return to this hotel.
My biggest tip is don’t order room service:
Cost+24% service charge+9.75%tax+$ 4 delivery charge. a salad could cost you $ 3000.00

I am severely disappointed at my stay here. This was a stay-​cation for my husband and I for my birthday. You can imagine the disappointment I felt upon arriving to check in only to be told we did not have a reservation. Yes, we had a reservation and we had already been billed for our stay– that turned out to be an Expedia issue, which I will take up with them, but the way the staff handled it was very poor. The woman at the front desk told us «Well, you better call Expedia and fast because I only have one room left.» Im sorry, but it’s not my problem that this occurred and it should’ve been handled in a more professional manner. While getting on the phone with Expedia the front desk lady disappeared and never returned. We finally got things sorted out, however did not receive an apology.
The room was dirty, towels stained, did not contain a mini bar, coffee, or even water for that matter, water in shower didn’t get very hot and kept fluctuating between cold and warm. Definitely not worth it and would not recommend to anyone.

We really enjoyed our stay here. The location is great, the employees were all SUPER nice. and the beds were so comfy. I loved the bathroom and nice shower as well. We wished there was a coffee maker somewhere, and could have used some better lighting in the bathroom to get ready. but overall we loved it.

While the staff was super nice and as helpful as they could be, this hotel — for the price — was simply not good in terms of amenities.
Firstly — the cost of the room service menu items is absurdly overpriced. My bill for breakfast — eggs, toast, bacon, coffee and juice came to about $ 50 after all the extra fees they sneak in… $ 50 for a basic breakfast.
The hotel is going through renovations. It would be better just to close or offer discounts during this time because it seems to make the stay for most guests here more inconvenient than need be. There were drilling sounds in my room from 9am. One night they were waxing or cleaning the lobby the floors around 11pm and you could barely get by — all the lobby furniture piled up all over the place — kind of just weird and annoying.
No mini bar. No water bottles in the room. My room smelled disgusting like cigarette smoke… there was a stain on the sheets… and when I asked to switch they could only place me in a smaller room with a smaller bed.
There are no vending machines and the bar hours are ridiculously inconvenient. They opened at 5 yesterday. This means you can’t even get a coke without going through room service.
Wifi also kind of slow.
Only decent thing is it’s in a convenient location. Also the gym is decent and the pool area is nice, though small.

Well I kind of fell victim to the old bait and switch here. When I originally booked this hotel using SPG points it was called the W New Orleans but when I arrived it was no longer a W hotel. I know it will eventually be a Le Meridan but I still felt a little bit shafted.
I can understand why they wanted to renovate this property as it really isn’t up to par with other W hotels I have stayed at. The lobby is pretty much the only part of the hotel that looks like a W as the rooms and the pool are pretty average at best. There is a DJ at the pool during the day on the weekends which is nice.
The hotel is in a pretty good location downtown, you are walking distance to Bourbon street and the Harrah’s casino is directly across the street. If you plan on partying on Bourbon street though I would probably suggest staying a little bit closer as the walk is a tad bit long especially after a long night of drinking.
Overall I’d say it’s just OK for the price, I hope the renovations are extensive.

Not the best hotel I’ve stayed at. It’s a bit old and the inbetween process from the W Hotel to a Le Meridan hotel is very confusing because the current name for the hotel is Hotel New Orleans. The hotel restaurant was not good, the rooms weren’t as nice as other W hotels I’ve been to.

THERE’S ABSOLUTELY NO Reason to write a long, deep explanation on this hotel. It’s currently being remodeled and will become Le Meridien. Very soon.
It really deserves 2 stars but I added one more because the Front Desk Staff are pretty durn great! I stayed here this past weekend for the On The Run Tour, Jay Z and Beyonce. So, it got really crowded on Sunday. Long lines at the front desk, slow elevators, no parties in the hotel. Just blah.
Likes: LOCATION! Directly across from Harrahs, RiverWalk. Front Desk Staff. Décor in the lobby area.
Not so Likable: The weird angle in the entrance. Just stupid. The lighting in the rooms are horrible. 8 girls all complained. The full body mirror is covered at the bottom because of the bed. Freakin stupid man. Put it somewhere else.
Recommendation– Come here with your spouse or significant other. The space in the room is limited. So, the rooms are better suited for couples. Not for a girls weekend!

I want to be clear: these two stars are for the brave employees who are suffering through the complaints about construction and inferior rooms and booking confusion and my crazy family. The woman at the counter last night had to listen to drunk dudes complaining that she’d run out of Dasani, that the rooms were not well-​appointed, and that his companion (who may or may not have been of the paid variety) couldn’t take a bath. I just needed sheets, but was lucky enough to hear the employees being very patient through this spiel.
But the construction is real, it’s transitioning from being a W property, the parking fee is ludicrous, the bathroom was gross, and I would not choose it again. We got a great deal for our reunion, but I’d rather pay more for more (seriously, are clean sheets too much to ask for?). Boo.

I went here 6 months ago and I enjoyed my stay. I went again in June 2014 and it has turned out to be terrible. I know it is switching to a Le Meridien and going to be new in shiny, but the current staff is terrible, except for one desk lady (unfortunately forgot her name). The staff is apathetic if not plane rude. They do not help you with anything. The rooms was worn out looking, tons of rust in bathroom (luckily my tetanus shot was up to date), and it was just plain DIRTY!
I have a laundry list of everything that went wrong, but the one that was a kicker was they had really loud construction noise they did not tell me about. When I finally called about it after my splitting headache, they said it would be only 10 more minutes. They answer the hotel information line with «whatever, whenever», but when I asked for Advil or something, they told me they could not because it was medicine, but they would run up some ear plugs. They knew my girlfriend was staying with me, but they only brought us one set. When I called to complain again before it ended, noise was going on still at 6:15 pm, they said it was just being wrapped up (was supposed to end at 6pm). It went on another 10 minutes. They then sent up some Abita beer. It was nice of them, but they sent it without a bottle opener and there was not one in the room. Had to then go downstairs to bar to get it open.
Will not stay here again.

Unfortunately, this hotel is in bad need of an update (which was already underway during our stay, and the loud construction noises they were making in the afternoon made it hard to take a nap after our 6-​hour drive from Houston). The front desk explained that they’ll be turning it into a Le Meridien since the hotel is currently not up to W Hotel standards, and sadly they’re right.
Our room (with two queen size beds) was quite small, and the bathroom hadn’t been cleaned very well. We had a view of the rooftop pool and the fitness center, but otherwise the amenities were pretty sparse. THEY DON’T EVEN PROVIDE FREE WI-​FI!!!
It’s a good location if you’re planning on gambling at Harrah’s, but only okay if you’re planning to get to the French Quarter since it’s a longer walk. It’s 2 blocks away from Canal Street and the streetcars, but we never used them anyway. There were only a few restaurants of note in the immediate surroundings, like Mother’s and maybe Gordon Biersch. The rest were mostly hotel restaurants which I tend to avoid, so definitely plan to walk to Canal Street or to the French Quarter if you want more interesting restaurant choices.
All in all, it’s a decent hotel but pretty disappointing if you’re expecting it to be like the other W Hotels.

NEW ORLEANS: I like the W properties by and large. They have a lot more personality than most hotels, for sure, though they’re not quite as consistent as their simpler brethren, Aloft, where I stay regularly. I liked my stay here:
Pro
— Quick, friendly check in
— I was lucky enough to be upgraded, and though the room was old and dated (4 instead of 5 stars), it was very comfortable and clean
— I forgot my phone charger and they brought me one for free
Cons:
— Dated, not as snappy as other W properties
— $ 39 Valet is super pricey
— Needs a general face lift

Wife and I stayed at the W New Orleans for 6 nights. We expected something a bit more for the type of hotel class W stands for.
Lets start with the Pro’s:
— Clean Rooms
— Comfortable Bed
— Friendly Staff
— Nice Pool Area located in the middle of the building (Outside)
— Great Location
— Nice Common Area Presentation
Con’s
— Rooms are on the small side
— Rooms are outdated with their popcorn ceilings
— Prices are too high for such presentation in rooms
— No Parking Lot
I gave it 3 *** strickly because the rooms looked like something I would see in a Best Western or some hotel I would find while driving off of a highway. If you have no concern on how some rooms look then it is easily a 4 **** hotel.

My friend stayed here so I spent a bunch of time in her room.
Pros:
Nice soft beds
Clean rooms
Nice trendy lobby
Nice pool and fitness room– There was no one at the pool. The pool is small but great for lounging.
Good location. Short walk to the French Quarter while still being able to sleep in a quiet hotel away from the craziness
Cons:
For me, the rooms and hallways are too dark and kind of depressing.
Pricey

Free pool parties on Sundays all summer!
Downstairs bar has $ 3 craft beers for happy hour… too bad it’s always empty!

Loved it. Clean lovely place with very attentive staff. It is close enough to the French Quarter to walk there in just a few minutes. But the nice thing is that it is very quiet at night. My room was beautiful, completely updated and there were nice bath products. All in all, a wonderful place. Can’t wait to go back!

Great hotel. Nice location and look out for deals. It’s only a couple blocks from bourbon street.
Service was great. Everyone was very helpful.
Valet is 40 bucks a day. It’s pretty close to how much parking is around. Better than getting any parking tickets.
The ameneties are nice. The pool is on the small side; but it’s on the higher floor. There’s also a bar that’s open til 3:30am on Saturday nights.

— Comfortable rooms
— Great A/​C control — I got my room down to 64 (which is needed in this city in August)
— Great staff
— Good gym (but poor environmental control)
— Average food

Truly one of my better W experiences and I think that had a lot to with the fact that the staff here never bothered me. No unnecessary knocks. No calls to say my reserved car wasn’t available. It was lovely. When I checked out they actually thanked ME for being so nice. ME?! I told her I must have been reciprocating their niceness because I was going to say the same thing about them.
It was my first visit to New Orleans and I really had no idea where I wanted to stay. Call it luck. Maybe fate. All I know is this is the perfect location. It was close to all the Unilocal Spring Break events and I was literally steps from the French Quarter. Being across the street from Harrah’s was pretty cool too.

I’m so glad my wife found a package deal for a hotel through JetBlue that somehow included a four night stay here, plus airfare for two, all for about $ 2,000.
This is a very nice hotel, that is worth way more than whatever we paid per night (I’m too lazy to do the math of subtracting the airfare and dividing by four to figure that out).
They have an awesome gym for a hotel, with plenty of equipment and several treadmills and cardio machines, which is key for the non-​stop eating that goes on in this town, since there is nothing else to do. They also have a really nice outdoor pool right next to the gym.
The other really great thing about this W is that it’s in a perfect location. It’s about a five minute walk to the French Quarter, the only really good area for tourists on a short visit, but it is far enough away that you don’t have to deal with the drunkenness and insanity of Bourbon Street. Also, it is right across the street from the awesome local spot, Mother’s Restaurant. That place is always packed, so given the convenience of its proximity to the hotel, we passed by it several times and were able to decide to go on the few occasions when we noticed a much shorter line.
I definitely wouldn’t mind staying here again if I found myself back in New Orleans sometime for some reason.