Hertz Rent A Car

I was in town for Memorial Day weekend and decided that I needed a car on Saturday through Monday Memorial Day evening. I am a frequent traveler and thus Hertz Gold — though I felt like I was treated in line like everyone else. I reserved a car on the online app before arrival and took Lyft from the French Quarter over around 11 am. Staff were friendly and competent and I was in and out quickly — like 15 minutes. I returned on Memorial Day evening when the office was closed and used the drop box for keys etc. My charges were as predicted and I was overall very satisfied with the service. As mentioned, the physical disconnect from the parking garage and the office is a little awkward — but it worked fine for me.

In contrary to most reviews, I actually received an excellent service from Hertz, from the time I was picked up at the Westin to no hassle off hours return. I rented from this location twice and each time I have nothing but wonderful experience. David helped me and he’s very accommodating as I was running late to my meeting. I highly recommend them for convenience and customer service.

Want a dirty, broken down car? Come to Hertz! Want to play Russian Roulette and hope your car doesn’t leave you stranded on the side of the road. Come to Hertz! I just got the filthiest car, bumper coming off, empty fuel tank light flashing on, needs a deep clean/​vacuum car from the Hertz off Convention Center Way in New Orleans. Every other car they had there was clean except the ones that like to give out to customers.

Bad service, not able to answer to my request, no car available.
If you can choose an other place, do it.

To start off I am only giving this a 1 star rating because 0 stars was unavailable. I had reserved a minivan from this location 2 weeks before Thanksgiving because my family was coming into town and we wanted to take a road trip to Mississippi, and Avery Island. My reservation was for the Friday after Thanksgiving for 11 AM. I showed up to get the car and there were three people at the desk. They told me that the had my reservation, and my payment but they did not have a minivan (or any car for that matter) available. The first man who helped me said that he called me to let me know, when I checked my phone he had called 3 minutes prior, when I was already standing in line. While ‘helping’ (I use that term lightly) me he answered the phone 4 times and told me that he couldn’t do anything. A lady next to him, who was eating Doritos and talking on her personal phone said that she has seen this problem a lot today. When I asked about the fact that my card had already been charged, and I had a standing reservation for 2 weeks so told me that it wasn’t her fault.
Between the three of them, not one of them apologized, bothered to find a solution, or even seemed remotely apologetic for everything. Finally the Dorito eating lady called the airport location but told me that they couldn’t help either. Then the manager go involved and said she ‘didn’t know what to do” which was really reassuring as the person in charge. I told her she needed to find me a minivan and ensure my money was refunded. She called corporate and asked them what to do. They told me my money would be refunded within 5 days. Besides my issue, 3 different parties came in after me, and all were told that they did not have vehicles for them. One man in particular had called to make sure his car was available for him before he drove across the Causeway to pick it up, and when he got there Dorito lady said «no we just gave your car away, because it is first come first serve.»
I paid $ 211 for the car, and today I got a refund of $ 92. Where that amount came from, I am unsure, but I sure as hell can’t call the incompetent staff at Hertz to tell me.
Overall the experience was probably the worst customer service experience I have ever had in my life. The staff was unknowledgeable, inattentive, rude, and ignorant.

Very incompetent staff. They did not guarantee my reservation. Specially by being a gold member. Not much to say on this review. Find another rental location.

HERTZ STANDS FOR HURTZ! BECAUSE IT HURTZ TO DO BUSINESS WITH THEM.
They never answer the phones. Reservations are hard to get. I had a reservation but they didnt tell me it was a «STAND BY» reservation? Why in the hell would I have a confirmation for pick up at 11am for a stand by vehicle??? Confirmations are to confirm a vehicle! THE WORSE!

What a joke. Avoid this place at all costs.
I called an hour ahead to have them pick me up from the Hilton up the street. They never showed up. I called and the phone rang and rang. I ended up walking to the location with my suitcase. Walked in, least professional customer service agent on the planet «helped me» by making fun of my last name, and thought my status with hertz was «Good for (me).» I reserved a full-​size, they didn’t have any. Ended up with a dirty SUV and just wanted to get the hell out of there. If I never rented from Hertz again, I would be okay with that.

If only zero stars were an option, this place is horrible DO NOT EVEN ATTEMPT! We arrived two hours late for our reservation, after walking all over the city to find this location. Keep in mind I am 5 months pregnant and we were traveling with our 2 year old so this was not an easy task. We arrived 15 minutes before closing time on a Saturday (which is 1pm) and were told very rudely that our car had been rented to someone else because we were late for our reservation and the only other option was much more expensive and she wouldn’t match the reservation price. The woman we spoke with was EXTREMELY unhelpful and unapologetic, great customer service guys! She did not give one ounce of thought to turning us away. The only help she offered was to refer us to the 1 – 800 number to get us out of there so they could close on time. I will never rent from Hertz again, I’ve never heard of such a policy. Thankfully Enterprise came through in a pinch and at a lower price.

This place is terrible. We had to get the car two hours later than scheduled, which ruined our plans. The car we were assigned was not cleaned. It was full of trash and smelled of smoke and nasty perfume. This is the worst rental I have ever had. And they basically told us there was nothing to do to make the situation better, including apologizing.

This place is incompetent. On a previous trip, we reserved with Hertz, and when we went to pick up the car at the address, there was no Hertz. They had moved and not updated their information. We had a long hurried dash to make to the new location, so we could get the car and hopefully not be late to our non-​refundable tour. After some confusion at the understaffed counter, we had a car, and just made our reservation.
Our next trip, we foolishly used the same location. Now that we knew where it was, and it had been up and running for awhile, we thought it would be ok. Wrong! After a long hot walk, we arrive to find the office staffed by one guy, who told us that even though we had a reservation, he didn’t have any cars to rent. Also, there was another couple ahead of us, and it would probably be two hours before he had a car. I asked why did the reservation go through if you don’t have any cars? He said the Hertz national reservation system did that, and he couldn’t prevent it.
I found a car at another place, we took a cab there, and quickly rented a car. I will never use Hertz again, they did not care about the customer.

Asked for a car told me to come back in 2 hours then called to come back later. And then rented my car to someone else even tho they told me the car getting clean fixed and ready for me.

Waist of time. Stood there for twenty minutes. With still a few minutes to wait. They ran out of cars waiting our time.

It all started when I went to pick up my car at 8am (scheduled pickup time) on a Thursday, and the staff leisurely cruise in at 8:01 (or after). Fine, whatever, I can deal. Got out with my car at 8:30am.
I was scheduled to return my car two days later at 3pm. I drive up and they close at 1pm on Saturdays! Wait, what?
I call Hertz, where I’m hung up on, and then receive attitude on the second call to them. Eventually, they fix it so I can drop the car the following day.
Sunday morning rolls around, and I go to return my car at 9am (exactly what I want to be doing on a Sunday morning, no less). The same guy that checked me out on Thursday looks at me and says «They didn’t tell you about the drop box?»
No, sir, YOU didn’t tell me about the drop box, where I could have wiped my hands clean of this on Saturday. He expressed no apologies for my inconvenience, and maintained an attitude of IDGAF (I don’t give a FFFF).
Color me unimpressed. I’ll avoid Hertz in the future, and I’ll definitely go out of my way to not recommend this location.

So our experience only led to more terrible experiences with this place. They literally made me cry on the phone.
What happened was the rental was to be returned to the airport but upon receiving my receipt it said to return to location picked up, which is a solid 45 minute drive away.
So called this place thinking it might, just maybe be an easy fix.
They told me to call a different number which was more their helpline.
Called that number. Told me to call the office where I rented the car.
Called the office back because wtf
told me to call the number again
Told I pushed the wrong # on the mine pad, I needed to be connected to 9, so I called back and the menu only went up to 5 options
I got so frustrated I just starred crying because and then finally a dude was like
«Oh my god you’ve been calling us or on hold for like 2 hours»
YES. YES I HAVE. So apparently they have to break your spirit and then they might be able the help you.

LOVE IT OR HATE IT
I average two visits a week to this Hertz station. It’s not the airport where they have hundreds of vehicles waiting for you. No Preferred customer station either. Everyone gets in cue and are seemingly treated equally.
The staff here are so much more personable than your typical station. Unfortunately the tight turn garage and street level office are split facilities which prevents me from giving a five star rating.
Located across the street from the cruise terminal and adjacent to many hotels. Thus assuring a more than casual demand for rental vehicles.

We were staying across the street at the Hyatt Place (see my review) and decided to rent a car to run around the city in. It was raining and cold the day we arrived so it was a good call. We walked in a greeted by the friendly staff. He checked us in and in about 15 minutes we had wheels. The car was nice and clean no problems. What was really convenient is the after hours drop off and extra airport fees! We drove around until 11pm and decided to call it a night so we all we had to do was go to the 4^th floor of the garage and park the car and drop the keys in the box located by the elevator. We even forgot to fill the gas tank back up but luckily were able to get back out of the garage and find a gas station and re-​park the car.
I totally recommend using this Hertz if in need of a rental car and if you want to venture farther out of the convention center area. The day we rented it the rate was rather inexpensive and definitely cheaper than the airport.

Came in to rent a car this morning. When I walked in, there were maybe 4 or 5 employees standing behind the counter. Not one smiled at me. Not one greeted me. So I hesitantly walked up to one of the women and she said, no welcome or good morning or anything, «Did you make a reservation?» I said no. And she replied, «We’re sold out.»
That was it. Nothing. No recommendations for where else to go, or even another Hertz I could call and check.
I walked out and will never return.

Pull up a chair this is going to get long.
My car got t-​boned by a texter running a red light. I was sent to this location by their insurance to rent a car.
1) Car was not ready despite having made an appointment/​reservation.
I told the lady at the counter that this was an insurance replacement rental and I did not want anything that the insurance would not pay for. I said this every time she tried to upsell me on coverages. Since this is the only location in the city that does insurance replacements and the insurance only deals with them they should know what the insurance does and does not normally pay for right? It should be noted that in Louisiana your car insurance covers your rentals and I carry full coverage so I didn’t need anything other than the rental itself. Anyway she has me sign a «loss damage waiver» as part of the paperwork, (On a electronic pad where you can’t even read what you’re «waiving».)
2) Get the car and it’s filthy. Outside covered in bird poop and grit, inside covered in dog hair. Smells awful.
Go back in and say this car is gross (and I have little kids so this is saying something). They tell me that this is their only car they had and if I wanted another I’d have to wait a few hours. So I take the car and clean it myself
3)The accelerator feels weird so I poke around underneath it. There’s a spare key and remote under it.
4)At night I find out the gear shifter lights don’t work. Have to turn on the lights to see what gear I’m going into. (The car was one of those Hybrid automatic/​manuals)
5)After about a week the car starts making weird noises and stalls a few times. I call roadside assistance and they tell me to take the car to the airport to swap it out since this location was closed. Airport can’t help me since it’s a rental replacement. I have to work the next day so bright and early I call back to this location and see if they can bring me a car or reserve one for me elsewhere or something that doesn’t involve me missing work. LOL no.
So I keep the car and hope it doesn’t stall on the highway between here and Baton Rouge or here and Gulfport. Luckily it doesn’t. I finally buy a new car and go to return the rental. After waiting an hour in line to return it (and hearing people upset about the condition of the cars) the woman at the desk informs me that I owe them $ 400+ for that «loss damage waiver» or «LDW» as it’s called on the actual contract. WHAAAAT!!!
So I go home, look online and turns out there’s several class action lawsuits in other states about the «LDW». I call my State Attorney General and they tell me that they’ve had quite a few complaints about this being tacked on without peoples knowledge. Call the texters insurance and they tell me that hertz knows they won’t pay for LDW and that it should have never been tacked on the contract.
Monday bright and early I start calling managment. Called the store manager who in turn puts me on the phone with the woman who handled me renting the car. She starts *screaming* at me and calling me a liar about saying I only wanted what the insurance would pay for. Suuuuper unprofessional! I ask for their supervisors number. Call him, leave messages. Can’t get him to call me back so I call the president of hertz’s office. Less than an hour later I get a call back from the district manager (Jeff I believe).
I explain everything to him and he tells me how they’ve haven’t had a car cleaner for a month and how the location is short staffed. I ask for a refund on the $ 400. He refused but since things were so wrong he knocks it down to $ 200 and offers me a voucher for $ 100. A voucher I’ll never use… yay.
All in all unless you’re doing a rental replacement and are FORCED to use this location. just don’t. Skip these guys. Seriously.

Staying at the Hyatt and needed to pick up my wife and daughter from the airport. Despite the fact that I had made reservations on line I still had to use the Hertz kiosk where you talk virtually to a live agent. Unfortunately, the system was bugging out due to a very poor connnection. I went to the Hyatt valet desk but they were NO HELP at all. I finally called this office and spoke Jeff who apologized and said «Come down, I’ll reimburse you for your cab.» I explained that I was very short on time. When I arrived, he had my car ready and the process in play; Julie was on it and with her and Jeff’s help, I was out in less than 10 minutes.
Great experience and service.