Enterprise Rent-A-Car

To be frank, I can’t believe this place has any complaints on the customer service end. This is the only location where I will pick up a car if it is at all possible, because I have never dealt with an employee who did not know what they were doing, and I rent a car monthly. I once tried a different location, only to cancel my reservation in frustration while standing at the counter and über across town to the friendly faces at the Baronne location. The staff here is the sole reason I am a customer loyal to Enterprise. I understand that renting a car can be a stressful experience these days and when people don’t do it often and are unprepared, certain policies can be extremely frustrating; however, I have always seen these situations handled with grace and helpfulness at this location, beyond what I myself have experienced from other locations and companies in the past. While there is often a short wait for a vehicle or to see an agent, that is the nature of renting a car in the center of a busy city, near a train station. Those peak business times are out of the staffs control; what the can control is their customer service, and that is always outstanding!

My experience was top flight! Lance was so helpful and I really enjoyed his personality and energy. So far I use Enterprise for all my car rentals for business and pleasure. It’s important to me to have that great customer service, that I’m willing to pay a little more for.

Really not a fan of this place. I had originally made a reservation at this location. When I arrived to pick up the car on Memorial day, this location was closed! I called the 1 – 800 phone number for Enterprise only to find out that all local Enterprise locations were closed except for the airport. Why would Enterprise give me a confirmation number then if my reservation for that day wasn’t even going to be honored? I ended up having to change my reservation (which cost more money) and paid $ 38 to be driven to the airport to pick up a rental car.
The lady at the airport told me that someone had called me and left me a voice message to tell me that the location was going to be closed. When I did check my phone that day, someone from this location did call me but the message was basically «we’re closed that day. okay thanks. bye». Wow. Thanks for really reaching out to me to make sure I received the message. I never got an email from anyone at this location to try to reach me through some alternative way since they couldn’t reach me via phone. They never offered to help me revise the reservation either.
When I changed my reservation at the airport, I opted to do a one way reservation so that I could drop the car off at this location since it was closest to my hotel. When I dropped the car off, I was told to walk through some dirty garage and wait for the enterprise associate at the main office. Really? Why don’t they have hand held machines like they do at other Enterprise locations so that I could close out my bill in 60 seconds or less?
So I reluctantly sat in the office waiting for the guy to come back. When the guy came back, he didnt even bother to greet me like «hi, i’m back, please let me assist you by meeting me at the counter here so i can give you your receipt». No eye contact from him either. I took it upon myself to just walk up to him since I was tired of waiting for him when i should have just been given a receipt to go since I returned the car in the condition that it was given to me and it had a full tank of gas. It should have been super simple. But it wasn’t.
When I asked the guy how much I would be charged, he got confused. I had to explain to him that the lady at the airport told me that my card was charged $ 209 as a deposit only but I would be officially charged less than that. He looked at me confused as to why I was returning the car to this location if I picked it up from the airport. Apparently he was not familiar with how to read receipts (he had my rental receipt) or that there is an option called «one-​way car rental».
After I explained to him why I had to go to the airport in the first place (because this location was closed), I didnt receive any apology from him on behalf of the company for my being inconvenienced. Instead, I was told I was wrong and that the airport deposit should have been $ 250. Other people had to get involved and had to tell the guy that the deposit at the airport is 20% less. Then I asked the guy how much my daily rate was because Costco had quoted me $ 39.99 a day. The guy told me my rate was approximately $ 51 a day. When I complained about that, again, another person had to get involved to correct the guy and tell him my rate was in fact $ 39.99 through Costco.
I have not had a good experience with this location. The people here lack training and if they are closed on Memorial day (or any other holiday) they should really fix their reservation system so that customers can’t book a reservation for any holiday at specific locations. I wasted a lot of time on my vacation dealing with this company. Come here at your own risk.

I live very close to the Barrone location, so use it quite often. Since Derrick has come on as manager things have really turned around. Since then, I have stopped using the other rental car company which is also nearby.
Everyone in the office is friendly, courteous, and knowledgeable. Always welcomed with a smile. I must mention Deron and Jeff in particular, because they usually take care of me. Even when busy, which is often, things run smoothly and the wait is never long. Very efficient when picking up or dropping off. They have gone out of their way to make sure I get the car requested in my reservation. I recommend this Enterprise location wholeheartedly.

Upgraded us to a minivan at no cost because car we rented was not up to snuff. Allowed to return car a day early and was issued a refund with no issues. Everyone was polite and professional.

I rented here a couple of weeks ago. The staff was very helpful picking me up and dropping me off. The hours and location for this office are great. The only problem I had was the fact that I reserved a car with the weekend special but it was not honored at the location. Evidently the fine print has changed because I have used this special on the same days many times in the past. If you can’t use a special they shouldn’t let you reserve with it.

I wish I could give this place the zero stars they earned. We booked and PAID for our reservation well in advance before our trip. The day before our reservation, we called to confirm the pick up time. The office confirmed and even said they’d pick us up at the hotel. Everything sounds good right? Surprisingly, they called the night before, pulling my husband away from dinner to tell us that they had over booked and we were with out a car. They said they’d call us in the morning if anything changed. Frustratingly we did not hear from them. And alas they will not be hearing from us! How much more unprofessional can you get? Thanks Enterprise, for nothing. They left us scrambling the morning of our trip to try and book at another rental place. Book at your own risk. This place is flaky.

The staff here was very nice and Enterprise is great about coming to pick you up. Also I felt that the drop off charge was very reasonable. My only gripe is that they didn’t have a car ready, and had to try and find one at another location even though I had confirmed the day before. We waited for more than 30 minutes before they finally gave us an upgraded car they had on site.

Bad service. They were supposed to pick us up at hotel and they arrived an hour later. We über to the local store and there were so many people waiting for cars to be available, this is considering all the cars from Jazz festival weekend should’ve been dropped off the night before. They kept us waiting for a long time, we went to budget rent a car and got helped right away! Horrible service at enterprise.

What a difference a day makes.
I’m writing this review today to highlight the service given by Geoffrey Ostroff.
Picking up my car the day before didn’t go well at all. The car I reserved wasn’t ready and rather than explaining to me the issue, I waited for 25 minutes (I’m not an angry customer exaggerating) in the lobby and could make out there was some problem with the car overhearing the staff discussion. Other customers were picking up cars during this time. A lady sitting at a desk asked the lady at the counter if there was anyone still waiting in the lobby, they spoke briefly and I was upgraded to a nicer car (although the front bumper had bugs on it and the fuel wasn’t quite topped off)
Ok enough about that.
I was very content to write up my experience and give a one star rating and more importantly take my future business to another provider, until I returned the car today to Geoffrey Ostroff. I’ve worked in «luxury hospitality» hotels for many years, and the genuine service I received from Geoffrey was on par with any, anywhere. First Class.

We had a smooth experience renting a car from this location.
The car we had requested was ready when we got there. It took a while to verify our insurance, but that’s because our insurer placed Enterprise on hold so it’s obviously not their fault.
Our agent was friendly and gave us some tips for things to do around the city while we waited for the insurance verification.
Upon returning the car and realizing a pothole had done some minor damage to bottom of one of the panels, the Enterprise people were very understanding and we were able to get on our way quickly.
About as good an experience as you can ask for from a car rental place.

We made a reservation in advance. When we went there to pick-​up the car, we found that there were 40 – 50 people waiting in line. I asked multiple times to at least let us know if they have the cars available. However, they didn’t respond and asked us to wait for our turn. After waiting for 30+ min in line, we found that they didn’t have any cars! Most of other customers waiting with us had the same experience.
This was by far the worst experience I had at a car rental facility. Highly unprofessional staff and a total chaotic situation. They wasted so much of our time, didn’t even bother keeping us informed or try to find any alternatives.
We had to visit other rental car locations in the city (where we didn’t have any reservation) on our own to get the car.

Very, very rarely do we rent cars, but our experience here was excellent. We used Costco’s travel service to make a reservation. We were quite pleased when called the day before to verify our rental. (We had planned to call them to do the same thing.) They picked us up at the Amtrac station late on a Friday afternoon. Very quick processing. Escorted out to our car, my wife commented on the strong smell of cigarettes though non-​smoking stickers were prominent. We were immediately upgraded free of charge to a Jeep SUV. I expected the gas tank to be full (it was just under a half) but we were directed to return it with about the same. We had the vehicle for just over a week, then a change of plans necessitated our dropping it off a day early. No problem. Not charged for that day. Then received a complimentary ride over to the Omni Hotel by a very nice young man in a full sized Ram truck. That’s what I’ll rent next time!

This particular Enterprise location is proactive in their customer service approach. They take the time to call you the day before pick-​up to confirm that you know where the location is and whether you have any modifications to your plans. When you get there, they welcome you with an abundant and qualified team of staff that are both competent and friendly, and they follow-​up with you the day after your to return to make sure everything went well. Tony was my most recent support staff, and he went out of his way to be helpful!

I had a wonderful experience here. They picked me up on time, the employee’s were all professional and friendly. The prices for the size car I received were very cheap and they brought me back home after I returned the rental.

Part 1 of this review starts NOW:
Reservation made a week ago. I come in today today to a standing room ONLY situation. Two days before a holiday & they make no accommodations to assure people with reservations have vehicles.
My issue is that at this point trying to book anything else, 2 days before the holiday, is going to cost, in the words of my granny, a baby fortune!!!
So what’s there to do:
–2 days before the holiday
–plans made
–premium cars are in the lot
–reps keep saying there are no cars
This is HORRIBLE!!!
Ok… I’ll be back.
**************************************************************************
Part II as promised STARTS NOW
(post-​vacay & brief illness)
2 hours in, a heartfelt apology & explanation of this, as termed by me, ‘Blunderful Enterprise Holiday Renting Experience’; Gabrielle & Brandon, were able to place me in a vehicle to aid in the continuance of my holiday travel plans. Lots to be said regarding their great customer service. Despite the circumstance & the fact that their hands were tied, they remained calm, professional & attentive. Calls were being made, but I’m still clueless as to why if the situation was as dire as stated, why premium cars remained stationary in the lot with a room full of 2 & 3 hour long waiting customers. No don’t get me wrong I understand making money & cost of premium vehicles, but ask any of the «vacation temporarily on-​hold customers» if they would’ve paid a small bit extra for said vehicles, myself included & they would’ve hurriedly obliged; especially the customer who flew in specifically for a doctors appointment or the couple who flew in anxious to pick up their son from LSU or the family with their young children lying on the floor & eating lunch there as well, not to mention the countless others with their specific situations.
But I would be remiss in my review writing if I did not mention the accommodation made to «makeup» for the lost time & frustration I initially faced.
*discount on the rental
*time adjustment on rental return (lets face it I didn’t actually leave with the vehicle at the time on the contract)
*gas consideration
*upgrade
While those consolations did not change things; it showed me a willingness to maintain good customer service & customer relations.
Thinking back, I had been advised of transgressions of this location by another person, but opted to try them instead because of location & per the representative on the reservation line, wide fleet availability, I can’t say I am sorry despite the warning; but what I can that is that I hope the rental to reservation ratio improves as the great customer service embodied by this location will be lost amuck the reservation booking practices.

Rude. Incompetent. Abrasive threatening manager and staff!
These are the adjectives that come to mind when I think of my recent experience with this
Location. I will never waste my time with enterprise again.
I have no doubt that the good reviews of this company are fraudulent. If you rent from these folks after reading this and other honest reviews from actual customers, don’t be surprised by the lack of service you receive from incompetent staff and management.
I ended up taking UBER, saving time and money and my UBER driver ended up being an old high school friend!
That is the only positive out of an otherwise waste of time with Enterprise!

Geez, If a reservation is made, the car should be available. I understand it’s a holiday but my guess is this happens every year, I mean, it’s not the first Thanksgiving. The manager, is incredibly rude and borderline confrontational as she was letting customers know how none of this is her fault, «It’s a glitch in the system, everyone has to wait and the average wait time is no longer than 45 min.» We’ve been here over an hour waiting and I’m told it’s going to be another 90 min wait. So 2&½ hours we get to wait for a vehicle we reserved in advance while here on vacation. I’m completely frustrated, disappointed and tired from a long flight.
They’ve taken everyone’s money and over 20 people are sitting here waiting to start their holiday. Thanks Enterprise.

This is hands down the best Enterprise location, and car rental agency period, I have ever rented from. And I rent from a lot, traveling all over the country for work. The service is excellent here at Enterprise on Baronne. From the managers to the counter workers to the pick up drivers, everyone is extremely courteous, professional and accommodating. And there is no coercive upselling like you find with most car rental agencies. I have never written a review for a car rental agency before, but after multiple great experiences here I felt it was my duty as a conscious consumer to share this tip. Thanks Nola Enterprise on Baronne. You guys have renewed my faith in rental car companies.

Darren (sp?) was so cool with his customer service skills with rude patron. Fast & friendly.