Hertz Rent A Car

Just an update that after my terrible experience I DID write a private message to Hertz social media person, just as requested in his response to my review, and never heard back from him. This place is a joke. I have been back to NOLA since, and was quite happy to find that not every rental service here is as bad as Hertz.

My rental was ready when I arrived — however, it did not have a GPS; I went to the Gold counter and was assigned a car with GPS; the GPS did not function; went to Gold counter and a replacement car was driven to the spot next to my original car (my luggage was still in it); Hertz employee helped me transfer my luggage, and Yes, the GPS worked.
This may seem like an ordeal; however, the Hertz people just kept solving the problems as I discovered them. There were no questions and no arguments.

Car into Hertz late at night. Staff was vert friendly and accomodating to me changing my car that was assigned. When I returned the car the staff was just as nice.

To call this place untrustworthy would be putting in extremely mildly. Be sure to answer no to any of their upsells. If you’re reading this too late and you’ve already reserved your car online, the first thing you should tell them when you approach their desk is «I don’t want to spend anything other than what I’ve already spent».
Then do your best to fight the charges they’ll add on anyways once you’ve returned your vehicle.
In short: do NO rent a vehicle from this place.

Easy to get in and out with hertz gold. Not the best prices or cleanest cars but good service.

The employee was great and had me on my way in a few minutes. Excellent service.

These folks offered to drive us in our rental car, from car return to passenger drop off at the airport. We have never been treated so nice by a rental car team! Thank you New Orleans Hertz Rental Car Return Team!

Way start our vacation off crappy. Waited over a half hour because our car was getting cleaned. however, we got the dirtiest car… no reason… nobody had a clue here… worst experience EVER with a rental car…
NEVER AGAIN HERTZ!

OMG… It’s has been an hour since I stood in line to pick up my car and I am are still waiting! The line is about 50ft long!!! Why would they only schedule 1 person to work at the desk??? Who ever is managing should be fired!!! It doesn’t matter whether you reserve or rent a car on the fly the wait times are ridiculous! I would of expected more from Hertz but I was wrong. Never again will I rent a car from this company! This company is ridiculous!!!

Long wait for a car. First time ever that I have had to wait 30+ minutes for a vehicle. Poor planning on their side

Pros: loved our car. It was new, great gas mileage, clean, drove smoothly. Returning thr car was easy and painless.
Con: picking up the car was a pain. We waited for about 40 minutes despite having a reservation. We checked in and were told to step to the side and it would just be a minute. Wrong. I swear they forgot about us.

Seriously!?? I have a 4:00 reservation to pick up my car. I’m on time and I learn there is a 40 minute wait because they don’t have any clean cars? How is that possible when cars are all you do?! Ugh… not okay!

TLDR: Don’t rent from this company unless you like driving around disgusting, beat up cars and getting charged extra for the privilege.
When I walked up to my white Toyota Camry I immediately noticed there was a lot of paint chipped off the car and a large circle drawn (possibly graffiti) on the rear passenger side. I called Hertz customer service to report the damage so I would not be charged for these things. I was also disappointed that I would be given a car in this condition, but I did not have time to return to the rental desk and go through the process of getting a different car.
I left the parking garage and started to my destination. When I stopped about 30 minutes away, I found disgusting, brown stains all over every seat in the car. I couldn’t see it in the dark garage, but the gross stains were obvious in the light. I called customer service again, and I was told I could drive 30 minutes back to the rental place, wait in line, and go through the process of getting a different rental. That simply wasn’t possible with my schedule so I just had to keep the filthy car. I was so embarrassed to have people in the car and just thankful I wasn’t picking up business clients.
For each of these calls, the representative told me notes were made on my rental agreement. I confirmed this by having the notes read back to me.
On my way back to the rental place, we had a flat tire. Called Hertz customer service and was told it would be $ 80 for them to come out and replace with no estimate given on timing. We had a flight to catch so we changed the tire in the hot Louisiana sun and were on our way to the drop off.
When we arrived at our drop off we were told we would be charged an additional fee for a brand new tire because we didn’t have Hertz roadside assistance come out and change it. I did not understand that was the policy, but I might have been fine with that if they hadn’t rented me such a lousy car in the first place. The manager, Gabby, refused to listen to any of my complaints and just told me I should have reported the condition of the car before I left with it. She refused to acknowledge the issues I had already reported with the vehicle which were recorded on my account. She refused to make any adjustments to my bill for the condition of the vehicle. Given the very poor condition of the vehicle I do not think the tire was flat from something I did — rather, it was another example of the substandard conditions they rent vehicles out in.

I had booked my reservation on-​line and had been confirmed to pickup my vehicle at 11:30am. I arrived a little after 11:30am and they STILL don’t have a car ready for almost another 30 – 45 minutes. What’s the point of a reservation if you don’t plan on having my vehicle ready?
Then the lady decide’s to try to up-​sell me on insurance for the rental and when that didn’t work she tries to up-​sell me on fuel which cost me less than $ 20 to re-​fill myself whereas they probably would have charged me 2x that.
The vehicle was a hideous Buick Encore. I don’t understand these Buick marketing commercials about how the new Buicks don’t look like a Buick because this was a new Buick with less than 5,000 miles on it and it looked like a Buick from the front and a 4-​Door Smart Car from the side.

This particular location is pretty shady. I booked a car using prepaid hotwire deal. When I got to the counter, the lady at the desk said if I wanted a Toyota Camary. I said sure, why not, since I booked a midsize car. She started to process the paperwork for the car, she said it was an additional $ 40 dollars, which I said what? She said the Toyota Camary was an upgrade from the midsize that I placed, so I just said give me the car that I paid for me.
Another questionable thing was the insurance. She gave me 3 options to pick from. I asked her, what happens if I want to accept full responsibility since I have my own insurance, then she proceeded to let me use my own insurance.
Lastly, I asked to have an additional drive put in on my rental, it was $ 13.50. I know there’s a fee but I’ve rented quite a few cars and the agent usually can add it in for free, which blows, so I just screw it and had myself a primary drive.
The car that I got, I didn’t ask for GPS but got one anyways, which was great but the only crappy thing was the GPS mount had loose screws on it, which meant the thing was wobbling around when I was driving around town. If you didn’t know, the streets around NOLA are crap with full of pot holes and uneven pavements.
I would steer clear of this place, if anyone tells you that it’s great, they are lying to you, this place is pretty shady to me.

I booked a car online for a one way reservation from New Orleans to Austin, TX. The quote included all applicable fees (after all, I booked it as a one-​way reservation). The woman who rented me the car told me there was a $ 100 extra fee which was nowhere to be seen in my rental agreement. She added it to the charge. She also added every possible insurance (adding up to $ 60 a day) until I noticed and told her I didnt want many of those options. Basically, she would have had me walk out of there with a bill almost double what I agreed to pay. There was nothing I could do at the time; I needed the car.
Thankfully, I called Hertz customer service the following week. They looked at my reservation, agreed the charge was unwarranted, and removed it. It is truly scary to think that random counter employees have the discretion to tell customers about hidden fees and add those fees to the bill. I’m really glad customer service was able to work this out for me, which is why I will continue to use Hertz. Nonetheless, be careful with this location and unwarranted fees! If I never called, they would have simply taken a hundred bucks.

We rec’d great service except she upgraded our vehicle and said it would only by $ 50 for the week. We asked her several times if that was right because it was really good deal. She assured us it was over and over. I signed the agreement… after flying for 16 hours all night and no sleep… well get home and looking at bill and it was actually extra $ 232 upgrade fee. I called company and they just said too bad… I signed agreement. I can’t believe I got scammed like that. I usually read closer but was distracted and lost. :(

Everyone was very friendly, but the person that made our experience awesome was Lucius. We were in the parking lot trying to get our stroller in the car. Realized the airline had actually broken the stroller and it wouldn’t collapse. Lucius was nearby so I flagged him down and asked for his help with the stroller. I felt silly because this is not his job and he definitely didn’t have to help me. But he did and he fixed the stroller and was incredibly friendly. So grateful for people like him!

This Hertz location’s customer service has been nothing but great throughout the many times I have rented a car from there.
On my last visit, I was ten minutes late after my drop-​off time. I was prepared to pay the fee (unhappily, of course), but the employees immediately offered me the information on how to fix this. I was told that I should speak to the manager so he can make the adjustments. I would have asked, anyway, but to be told this information without me asking was pretty darn great.
I highly recommend this Hertz.

No one works here, at least in returns.
3 separate times I have returned a car here (between 6pm — 9pm) and no one is there to help.
I usually wait 10 – 15 minutes, and then I make the long walk inside and just drop off the keys and agreement at the rental desk. I have a plane to catch after all!
It usually goes like this:
Counter person «we don’t return here»
Me «ok here are the keys and rental agreement»
Counter person «but you are supposed to return in the garage»
Me «yeah. That’s where your car is. Bye»
Counter person «but You are supposed to return in the garage.»
Me «I would if you staffed it. Have a nice day!»
Counter person «I need miles…»
Does ANYONE work in returns at this location? Ever? Hellooooooo?
Lousy!

Nous avions reserve depuis 6 mois 2 suburbans pour 8 personnes chacun, nous sommes arrives chez Hertz, aucune de nos 2 voitures n’etait disponible et ils voulaient nous loger (15 personnes et les bagages) dans 2 voitures pour 6, nous avons attendus 1h qu’ils cherchent (soit disant) une solution et nous avons ete obliges de prendre 3 voitures differentes…
Plus jamais Hertz ni en France ni ailleurs