Firestone Complete Auto Care

I was originally there for a brake job but ended up leaving with nothing. I left my car at 12:30 pm in the afternoon while I walked around the nearest shopping center to waste some time. I never did receive an estimated time of completion so I said that I would come back later. The shop didn’t touch my car until 5:45, which was 45 minutes after I was already waiting in the shop’s lobby. After checking to see what i needed fixing, they decided to tell me that they did not have a part necessary to complete the job and that I needed to leave it overnight. Wouldn’t you think that would be one of the first things, as an auto mechanic, you would need to check? I wasted half of my day just to hear that I had to inconvenience myself another. I could have had 2 different shops change my brakes in that amount of time. Thanks for nothing.

Scheduling in advance with this place is pointless. After setting up an appointment, I was emailed confirming my service time and the tires I requested were in stock, only to show up and be told what I needed would have to be ordered… Which is what I was doing by scheduling the appointment!

We had my daughter’s old car towed here. It just needed a fuel pump/​filter changed but they tried tacking on other charges for a bill of $ 1800. Fortunately, my brother-​in-​law, a mechanic, called them out on this and we’re getting the service done elsewhere. This place needs to be avoided and perhaps investigated.

Shavon is super professional and knowledgeable. I told her my budget and she worked with me because I really need two new tires instead of one. Great service by Sam in garage. In and out. Will only use Firestone from now on!!!

I don’t really expect too much when I go to a repair shop, but the people here were really helpful and quick. I had been avoiding an oil change for a while and decided to pop in to see if they had an empty spot. They did and I was out of there in about 30 mins. The staff was very courteous and fun to talk to. They also seemed to be having fun with each other, which was a nice atmosphere. The staff member who helped me was Francois and he was really great — talking to me about where to go in town and things like that. Classic NOLA experience.

I have been a fan of Firestone for many years and never had an issue until I moved to New Orleans.
I took my car in on 9÷17÷15 for an oil change and tire rotation. I knew I had a nail in my front tire and I asked to have it removed and plugged. While my car was being serviced the service advisor, Francois called me over to say I needed 2 new tires and quoted me a price of $ 131 each, but if I bought right then and there it was $ 98.99 each. I asked what other options for tires he had and I was told that’s the only tires Firestone had to fit my car. I have a very common economy car and knew this was not true. I told him I wanted to do some research. I went online and found Firestone carries numerous (about 10 different ones) tires to fit my car. Some cheaper that what he quoted me. I was also told I needed to replace my cabin air filter @ a price of $ 49.99 and my engine air filter @ $ 14.99 (it was buy one air filter and get one half off) with a $ 20 charge for labor. I told him I wanted to wait because I felt that was a little too high. At this point he became very rude by telling me I need to get these items for my car. I told him all I wanted was the oil change, tire rotation and plug. He then tells me they can’t plug my tire because the nail is in the side wall of the tire. I knew it was not, but was tired of dealing with him.
When paying I was over-​charged for my oil change. I had a coupon, but they forgot to include in the transaction. My bill was adjusted I paid and left.
After leaving Firestone I searched for air filters for my car. I went to AutoZone and purchased the SAME cabin air filter for $ 4.99. Firestone is charging a 1,000% mark up! I am fine with mark ups for the sake of my convenience, but 1,000% is ridiculous. In less than an hour I watched two you tube videos, drove to AutoZone, came home and changed both air filters for less than $ 23.
While I was changing my air filters I noticed I a nail was still in the same front driver’s tire. Thinking they didn’t rotate my tires I drove back to Firestone. When pulling up the technician, Maxwell, who did the work on my car saw me in the parking lot and asked if everything was OK. I showed him the nail in my front tire. He promised me he did rotate the tires and after checking all my tires he pointed out another nail. He admitted he over-​looked the 2^nd nail. I asked why they couldn’t be plugged. He said they could, the service advisor had told him I didn’t want them repaired. I went back inside to speak with the service advisor. I told him I wanted both tires plugged. He had the technician complete the service.
While waiting I asked the service advisor why I needed 2 new tires when the tread wasn’t that bad on my tires and the holes could be plugged. I asked what was the benefit of buying new tires when I am trading the car in the next 6 – 8 months. He said, «oh if you are trading the car in that soon you don’t need new tire. What you have on there is fine». If it’s fine for the next 6 – 8 months why was he so insistent I buy the tires that day.
I understand businesses upsell and suggestive sell to increase their profits, but I am very disappointed in the service I received on this day. I was being pressured into buying something without being asked of my needs, driving habits, etc. After being a faithful Firestone customer for 20+ years I need to reconsider where I spend my money.

I recently took in a flat tire to see if they could repair it for me, but unfortunately not only was there a pretty big nail hole (reparable), the sidewall had been worn thin and it could not be patched. When they told me I would have to replace it for ~$ 200 I told them I needed to think about it (ie, do some research and price checking). The guy who assisted me throughout the process, Steve, was very understanding and not at all pushy. I ended up taking my rim back the next day to have them put on the new tire. And even though I showed up less than an hour before closing (I meant to leave it overnight and pick it up the next day), Steve had the new tire on and replaced it on my car for me in no time. Literally less than 30 minutes, in and out. When I got my car back the technician had also replaced my spare (in the unnecessarily convoluted holder under my trunk).
Thanks to Steve this whole experience went from being annoying to… ok, still annoying! BUT, also impressive in how well the customer service was handled. Thanks guys!

Got a new set of tires here recently. Four highway truck tires for $ 700 total after tax. That’s about as cheap as you can get for reasonable quality. I was able to drop off my truck at 7 am, and it was ready by 9 (I picked it up at 5 after work). Friendly and helpful (without being pushy) staff.

Not too many good reviews on here and now I see why. The staff is more concerned with going home on time rather than helping out customers while they’re on the clock and open for business. You’ll never make it in the real world with that business sense, guys, better hold on to that gig at Firestone while you still can.

Went here to get my A/​C recharged. They told me they recharged it, but it wouldn’t work because the compressor was bad. They wanted $ 1500 to fix it. I took it elsewhere for a second opinion, and they told me the compressor was fine, Firestone just overcharged it. They flushed it, refilled it, and charged me less than Firestone. It works fine now. I don’t know if they’re just incompetent or it was a money grab, but I wouldn’t trust them with even routine maintenance on my car.

UPDATE: Just got a call from the dealership. There was a nail in the MIDDLE of my tread. NOT in the side wall like I was told by Firestone. Firestone Rep told me I needed a BRAND NEW TIRE, when all I needed was a tire plug. Saved over $ 100 by not getting my services at this location.
PREVIOUS: Helpful and overall good experience. Sadly they did not carry the same brand of tire that came with my car, so I ended up back at the dealership.
My only gripe is that when the salesman called me back to tell me I needed a new tire, I politely told him that I wanted to discuss it with my girlfriend, since it’s her car… and he replied with a curt «well hurry up.» I thought that was a bit unnecessary and poor customer service.

Great place, very clean with nice people. They even have free WiFi! I purchased a tire here over a year ago and now I have a nail in it and Firestone is fixing it for free! Thanks Firestone!

Terrible service. Everyone has been fairly rude. I’ve been here a few times in the past three years because my tires have a warranty. One time they claimed they fixed my tire and I woke up in the morning to a flat, brought it back, flat again, brought it back but made an appointment. The man said I could bring it in for 7 am and be out by the time I needed to leave for work. Assured me I had an appointment and would not miss work for 9 am. I get there and he tells me there is a 5 hour wait. Today, I hit a pothole and blew out two tires. I forgot my emergency brakes on so the battery went out. My car got towed there and they jumped the car and got it moving. He came out after fixing the tires and tells me I owe $ 239. I was expecting to pay nothing because I am under warranty. Apparently they changed the battery without asking me.

The location in South Carrolton used to have a ton of customer service commendations on the wall and a couple of very helpful, honest, friendly service providers at the front counter. What happened to chase them off? The guys at Delta World Tire located at 407 North Broad provide a more Honest service, similar to what this Firestone location used to provide. If you do business with this or any Firestone location, always have them show you your old busted part that «Needed» to be replaced.
I went in because my car was pulling to the right. I was quoted just under $ 2000 for 4 new tires and suspension all that were «Needed» he said. I went down to Delta World Tire where one new tire fixed the pulling issue. One month later the car is still driving straight.

This place really knows how to push my buttons. I’ve been coming here for quite some time since living in Mid City, having spent thousands of dollars in repairs and preventative maintenance here so I know they are all too familiar with my car (which has been kept in pristine condition).
I have almost 250k miles on my car, each of which I’ve put on myself. Like, if you didn’t read the odometer, you probably would not believe my car has so many miles on it, well it does. And I haven’t kept it running like this for this long if I didn’t know what I was doing.
I wake up early this morning to get here for another round of my preventative maintenance, only for them to tell me they won’t touch my car because of how many miles I have on it. Well guess what, now they’ll never touch my car again, for anything. Ridiculous. How can I keep my car running effectively if they won’t even let me pay for the services I need? So they’re losing a customer because they’re so worried about liability.
Bad business practices.

I needed someone to take a look at one of my tires, which is only two months old but had been consistently running low. I chose the most conveniently located store in the area, which happened to be this Firestone. I was fully prepared to drop my car off and come back later in the afternoon, given that I did not have an appointment.
When I arrived, the man at the counter was very gruff in informing me that there were 8 cars ahead of mine and he would get to my car if he could. He told me I’d have to leave the car there, to which I responded that I had intended to do that anyway. I asked him to call before performing any work, because if I needed a new tire I’d want to know the price before committing to it.
At about 4:45 (the store closes at 5 on Sundays), I called to check on the status of my car and was (again very curtly) informed that someone had just called and left a message telling me it was ready (turns out that was true, I’d been in a bad cell reception area). It should be noted that no one called to let me know the price before doing the work — luckily, it was a fix-​a-​flat situation and all that was required was a patch.
Overall, although the work performed and the price were adequate, I found the attitude of the people working at this location to be really unpleasant. They acted like they were doing me a favor, not like I was a valued customer. I won’t be returning.

quick + they do what they say = I would come back to them for my small auto needs

Thanks for not helping a out or towner in an emergency situation. Just discovered a nail in my tire and can’t help the situation that you close in 10 minutes. Didn’t mean to inconvenience you.

Remember that episode of Family Guy where there was an Asian woman driver crossing 8 lanes of traffic with no signaling at all? Well my driving isn’t thattt bad, but I did end up popping 2 tires when I hit a curb this morning. Boo -.-
Anyway, AAA towed me to this location, and overall, I’m meh about the experience, thus the 3 stars.
The sales rep (I think) Kevin was very helpful. He explained which tires I needed, why, and gave me a discount on the tires since I had a coupon, even though the coupon didn’t apply (they didn’t have the tires that the coupon applied to in stock). It ended up being around $ 260 to replace 2 tires, which is a huge dent in a student’s pocketbook still.
Overall experience was just OK because I had to wait a long time (I hate waiting)… thank goodness my ninja was there with me and had his car so I didn’t have to sit there for 2 hours.
Also, I asked for the free courtesy check, which I don’t know if they did, cause my maintenance light was on but they didn’t mention anything about it when I picked my car up… And it’s still lit. Meh.

I have had a good experience in the past with this Firestone, but that ended after my experience here on Monday. I went in to get a flat fixed and left happy. Then, a few days later after Isaac, I went outside to find the same tire flat again.
I am writing this review sitting at the other Firestone on Camp Street, who told me that not only did they NOT fix my tire (due to the leak being outside of the repairable area) but they also failed to notice a huge cut in my other tire that would have cost me a lot more money down the road. I am waiting for my two new tires and pissed that I wasted my time at the other location. Luckily I have tire insurance with them, so I didn’t waste my money there as well.