AT&T

Jonathan Payne was great to work with. Answered all of my questions. Polite. Reviewed all the options and got me out in record time. Much better experience than a trip to the CBD location.

Convenient store for anyone in Uptown, Central, or Business District. Its a smaller store, but they always keep it well-​staffed. Can’t say enough about their service. They’ve got a bunch of knowledgeable folks in this place. I’ll definitely continue to send my AT&T activations over to this location! Love, myPhoneMD.

If, for any reason, you need to come to At&t in New Orleans you will probably end up at this location on St. Charles. In a thunderstorm. With 30 other people just standing around waiting. Don’t ask me why.
I’ve been to this location a few times and while staff are very friendly (i mean really cheerful people!) the looooong wait to be helped can drive a person crazy. There’s just not enough people working here. No one wants to be rushed when buying a new phone or figuring out their service. So the care that the employees put into helping their customers is right on. But, that means that you will literally just stand in a corner hoping they call on you for a long time. My first wait was 20 minutes. My second wait was 45. I don’t know if I can honestly bring myself in there again. Maybe i’ll pack a picnic and just set up shop on the floor.
What would help this location is if they implemented a sign-​in (kind of like an Apple store) where you knew that you were on a list and would be called on. Here, you just walk in (they might acknowledge you) and wait. People try to jump in front of you when the next available employee becomes free. But there’s no way for them to tell who is next unless they’re keeping a list of our faces in their minds while working with customers.