Adler’s

don’t bother messaging the business through Unilocal.they won’t get back to you.

I wish I had never registered at Adler’s.
When I got married my mother insisted I pick out some pieces here as older wedding guests prefer to shop here.
I’m now rushing to use up my remaining credit because the customer service is so poor, I’m afraid they’re about to close.
I ordered some China and it took forever to come in and I had to contact the store several times to check on the status of the order.
I recently ordered a silver chest with some credit. I was told it was take two weeks to arrive. Those weeks passed and I contacted the store. They told me the company that makes the chest has been bought by another company. I can order the same chest but in a different wood finish. Fine. I order it and am told it’ll be in in a week. Three weeks have now passed since that time. I have emailed and called and have heard nothing. I still have credit at this store and don’t know what to do. I don’t want to go through the hassle of doing anything else with them.
Adler’s has taken a significant decline since their days of the past.

My boyfriend recently had my engagement ring made at Adler’s because they were known as the premier jeweler in the city and he wanted to make sure that he went to someone who would really take care of the ring, especially since he was using an old family stone that means a lot to him. I have to say that the ring is beautiful but the service was awful. First, it took weeks longer to get him the ring back than they told him when he dropped the diamond off, which threw off his plans for proposing (we were travelling to visit friends and he had wanted to do it before then.) Also, they neither weighed the diamond before putting it in the custom setting nor did they suggest he should get it appraised. Admittedly he probably should have asked for the appraisal but fine jewelry is their business so even if he didn’t think of it, they definitely should have known to suggest it. Then, when I brought the ring back to get appraised, not only did the appraiser have to approximate the weight of the diamond (he was really apologetic about it though) but they again kept the ring significantly longer than promised (a week and a half instead of 2 days). Finally, when I dropped off my ring for the appraisal, the sales lady went out of her way to explain how she had picked out the setting and designed the ring. This seriously bothered my boyfriend who insists that not only did he pick out the setting but also had to argue with her about his choices (I only wear yellow gold and she apparently was confident in his decision about that.) However, even if she had picked it out, the comments were completely unprofessional and uncalled for and she should have known better given that she works with brides on a daily basis. Who wants to be told that a complete stranger picked out their ring?
I feel incredibly whiny writing this review but we used Adler’s (and paid the price for it) specifically because they’re supposed to be the best and I think it’s a fair assumption that when you’re talking about a fine jeweler, customer service comes with that. The one person who was incredible though was Anita. We brought my ring in to get sized on the weekend and while the appraiser wasn’t there so I had to come back later for that, she made sure they sized my ring that day and that I got it back within 2 hours.

Fairly decent selection of watches with some of the better brands represented. Panerai, Patek, Rolex and Lange were all available although not in any great quantity.
Prices were inline with other places and they intimated they would deal for cash.

My wife had given this business a rather negative review last August. I am happy to report that the Adler family has corrected the problem in their Internet/​Mail Order Department. The products purchased from the website are now exactly as depicted, and the order was sent promptly, making it received in plenty of time for that special occasion. We once again are pleased to be supporters and customers. Thank you, Tiffany, for fixing what was not quite right and keeping the good stuff the same.

Went there on Saturday, Nov 30^th to get a Christmas gift for my sister-​in-​law. My brother and I arrived 9 minutes before the store opened and decided to wait. After a couple of minutes, a lady with a very sour face opened the door to let someone out (family member of an employee???). She quickly relocked the door as if we were going to rush in and rob the place. In fact, we were patiently standing outside, admiring the items in the window. BUT… it would have been nice if she would have looked at us and said «we are still getting set up and will be open in just a few more minutes.» Since she couldn’t get the door locked back fast enough and gave us no eye contact what-​so-​ever, we opted to find another place to do business with and left. We found there are other nice jewelry stores nearby and spent over $ 500 on a gift within the hour. Their loss. Don’t go there is you expect to be treated like a valuable consumer.

I felt compelled to write to encourage those ordering pieces from far away to skip Adler’s. My husband is very loyal to N.O. businesses having grown up in the city from the age of 9. He attended high school with some of the Adler children and always spoke highly of them.
When it came time to order a special piece of jewelry for our daughter’s 14^th birthday, we of course turned to Adler’s. We currently live in Hawaii, so we took great care to place our order several weeks ahead. I’m sorry to say the customer service we received was terrible. We called and sent messages when the piece did not arrive to no avail. When my husband finally reached someone, they obviously did not check and casually replied it had been shipped. Again nothing! Her birthday came and went and when we followed up with a different person, we were told it was still being «designed» and there was a delay.
Such a careless attitude toward customers leads me to believe they simply rely on their name and put no care into how they conduct themselves day-​to-​day. We have finally received the piece — almost a week after her birthday. Needless to say, we will not be ordering from Adler’s again.

My experience at Adler’s is limited to their Pandora bracelet collection. I try to pick up new charms when I am travelling and since NOLA is a constant destination for me, I have been here a few times. The Pandora section is in the back and there is one person that is dedicated to helping you. I’ve always had a good experience with this section of Adler’s.
There are always an abundance of sales people on the floor and everyone is very friendly and helpful. I noticed that they do sometimes have a security guard posted at the front door. That may creep some people out but since the location is on the very busy Canal Street unless you’re an idiot and flaunt your purchases, I can’t imagine you’d have any reason to worry.
I’d definitely continue to come here when I visit and Adler’s will be my go-​to jewelry spot once I move to NOLA.

I’ve been shopping at Adlers for years, it’s great for gifts and weddings, etc. I usually shop the one in Lakeside Mall but have been to Canal Street a few times, too. The staff is helpful if you ask. I like to stock up during their sales. Good selection for gifts and you can find a lot of nice home stuff there, too. Pretty gift wrapping.

Whenever I’m in New Orleans, I stop by Adler’s. Their selection of jewelry is swoon-​worthy and I’ve found so many great, unique wedding gifts there (every New Orleans resident should have a set of Galatoire’s gumbo spoons). Each time I go in the service has been attentive without being overbearing (I hate feeling watched while I peruse) and the one time I had to make a return it was easy and hassle-​free. Parking is a little tricky at the Canal St. location but entirely worth the trip.

I can’t say enough bad things about this place. I first went to the Adlers on Royal and they were so rude. They have no idea that I could actually buy the whole store. So, then I went to the one on Canal Street. Might I just ad here that when I walked in I could tell that I was bothering them just being in there.
It took weeks and several emails and calls to get the appraisal done. When It finally came, there was no weight of the piece, no mention the stones were damnaged. Just one sentence about the piece and it wasn’t even accurate. Bad place, Bad service

Wish I could say I had a better experience with Adler’s, but unfortunately I did not. My fiancé purchased my engagement ring from Adler’s and asked for it to be engraved. They couldn’t get the engraving done before his planned proposal date so he told them he would bring it back after proposing. So a few weeks after proposing he took my ring back to Adler’s to be engraved and to have a few minor changes made (most significantly round the edges of the ring… they were very square). After TWO WEEKS we still did not have my ring back, despite several phone calls, emails and two trips to the store. None of the minor changes were made and the engraving is terrible. Very very disappointed in the customer service and with the quality of the work. We purchased a very pricey ring and feel it should have been perfect at the time of purchase. We will not be buying our wedding bands from Adler’s and sadly will probably not make any future purchases from this store.

I have to say, I was incredibly disappointed by the service that I received at Adlers. I should note that I was there to have a custom wedding band made (I’ve never bought anything from the store, though the jewelry looks nice).
I read on Unilocal before I went that another person went to Adlers to get a custom piece done. I was hoping that my experience would be different as it was my engagement ring/​wedding band and jewelers typically know that they shouldn’t mess with a girl and her diamond ring. However, I was sorely mistaken.
When I went in, I had a very clear idea of what I wanted for my wedding band, though it seemed to take forever to make that clear to the woman I was speaking to. I let that blow over, because it’s possible I wasn’t being clear. Upon leaving, I had to leave my engagement ring with the store so the designer could look at it. I was told that I would be able to come pick it up on Friday or Saturday (I dropped it off on a Thursday).
On Monday, I hadn’t heard anything and was getting worried (again, I’m a bride and they have my engagement ring) so I emailed the woman I’d been working with — nothing. So, on Tuesday I called and said that I was coming to get my ring. When I showed up, the lady told me that the designer said he couldn’t create the ring that I wanted (if she already knew that, why hadn’t she called?) and that she would contact some of the other designers that they work with.
Welp, it’s been two months since I last spoke to her. I’ve emailed a number of times to see if she’s found someone and haven’t received a response. Apparently, their business is thriving well enough to provide terrible customer service and not worry about it. Since then, I’ve found a jewelry store that is happy to have my business.

Adler’s is New Orleans’ premier jewelry store and their Canal St. location is the best one.
if you’re getting married, this is the place you should register. They have a large selection of china, silver and crystal in stock and available to look at. The store is in an old building and has several floors. It is truly a unique experience to peruse all floors.
Their jewelry selection on the main floor is top notch. They stock various high end pieces including being a Rolex authorized distributor.
I highly recommend this jewelry store.

My husband and I have made many purchases from Adler’s and the personal service is top of the line. We’ve had watches worked on and items sent to the house, and they are always in pristine condition upon return. One on one service is what they are all about. Dealing with someone like Mickal Adler makes me feel like I’ve known him for twenty years!

I’m going to start this review with the disclaimer that for the jewelry and fine china and crystal Adler’s is the go-​to place in New Orleans. They have a fabulous selection of items and very good customer service, which all in all I would give about 4 to 4.5 stars.
However, what knocks down this rating is the experience that I had with them regarding a custom jewelry design. I made a special trip to the store while I was in town for a friend’s wedding to meet with them regarding a loose stone that I wanted to have a piece designed around. But this wasn’t just any stone — it had huge sentimental value. My dad had bought it for me when I was a baby, and my parents wanted to have it made into something special for me in honor of my 25^th birthday. I explained this back story to the woman who was helping me and my mom, who at the time, was very attentive and answered all of our questions.
But then things went downhill from there. She promised a sketch of the design, but it never arrived when she said it would. After some telestalking, I was finally able to get a hold of her, and she eventually sent the fax over. Then I had some follow-​up questions. Again, she was incredibly difficult to get a hold of, and by that point, I was so frustrated with her flakiness that I told my mom to go back and get the stone after a month of getting no answers. When my mom returned to Adler’s to get the stone back, the woman was quite sheepish and actually was reluctant to give it back, promising that they were going to work on the design pronto. Of course, my mom saw that she was grasping for straws to not lose the sale, and she still asked for the stone back and it made its way safely back to San Francisco.
In spite of this experience, I still plan to be an Adler’s customer and would tell people to do the same for the jewelry, china, etc., but for custom design work, I recommend looking elsewhere.

This is the place to register when you are getting married. Most people assume that you are registered here, so you might as well. They treat their customers each separately and you get the utmost attention. They are more than happy to help you with things (ie when things get discontinued).

Adler’s may be billed as a jewelery store, but it shines as a place to get your fine china, stemware, and silver. When you go here you realize what «service» means.

A New Orleans institution; Adler’s has been around since 1898. They are the go to fancy jewelry store for many New Orleanians. I wish that I could say that I shop here all the time. But finances don’t allow it, plus I’m just not they type to be dripping in gemstones.
But I love the New Orleans themed «boutique» jewelry as well as Chesley Adler’s pieces. They also do repair work.