Wyndham New Orleans – French Quarter

The location is great for those staying and touring the French Quarter. Use the valet… parking in the Quarter is a headache. I do NOT recommend the restaurant adjacent… too expensive. There are many places to eat and drink in lieu of it.

After abandoning our room the first night in New Orleans at the Maison Dupuy due to a bed bug infestation, we booked a room at the Wyndham.
We were greeted by Veronica at the front desk. She made the rest of our vacation heaven. She saw we were extremely angry and didn’t feel good about our arrival and gave us a room on their top floor, made us feel welcome, important, and that she actually cared. SHE IS WHAT YOU NEED DURING YOUR STAY. I highly recommend this hotel, and if Veronica is working by chance, please make sure she helps you our. The hotel should be proud to call her an employee.

Positives-​clean and quiet and friendly courteous staff. You can check your bags for free if the room isn’t ready or you are early
negatives– TINY weird room. Open the door and have a 20 ft 90 degree hallway to walk before you get into the actual room where you can barely walk between the bed and desk or bed and TV stand. Also it was a strange location. After taking the elevator to the 9^th floor you follow the hallway around them take stairs down to another hallway where the room is located.
Room was not ready until two hours after check-​in.

I feel like an idiot for not reading the reviews first, I only booked it because it was in a centrally located place and I was in a hurry. Valet is over priced and they forgot to turn my lights off. The common areas expecially the elevators were dirty. The staff was cold and rude. They were not equipped to handle everyone checking out at 1100. An extremely overpriced hotel. The AC did not get cold enough. Cheap bathroom products. Nothing positive to say at all. I would give zero starts if that was possible. Do NOT stay here!

Location: that is the reason I chose this hotel. However, after walking around the area many times I wish I had chosen one of the many other beautiful hotels in this area.
Easy stuff first– The rooms: clean except the mattresses. Our mattress was highly stained and it was pretty sickening to look at. Didn’t see any indication of bed bugs though so that’s a plus.
Bathroom came with plenty of lovely smelling soaps, body washes, hair supplies, and even a «grooming kit.»
The elevators are tricky, if you use the one to the far right it was super fast to arrive each time. If you tried to use any of the ones in the middle or right end, you’d wait for SO long.
The location was great, easy to walk to Bourbon street and local restaurants, of course it’s quite noisy at night from all the late-​nighters who were a bit intoxicated, but that was to be expected considering we were so close to Bourbon street.
The main reason I would not recommend this hotel is the sneaky attempts at selling vacation share/​ownership. They give you incentives to attend a very nasty breakfast and lead you to believe it will be a total of an hour, well to spare the details it is well over 2 hours and caused us to miss morning plans in the city. They make you feel forced to stay and attend, If you refuse and decline the incentives then request your deposit back the staff turns incredibly rude. At which point you are forced to walk back to the hotel instead of taking the shuttle back (which is how you get to the «VIP» location). It’s something that reading fine print in the offer would save you the trouble of going through, but unfortunately they are good at talking and just saying «initial here/​sign here» to get you locked in. Our stupidity to not read the fine print left us in this incredibly ridiculous outcome.
When I stay at a nice hotel I want to be treated as a guest, not as a sales opportunity. It was worse than going to a car dealership and dealing with a car salesman.
I would never stay at another Wyndham hotel.

Nice central location. Very friendly staff. Indoor pool. Wake up to champagne at the door. Would do again.

BED BUGS!!!
My husband and I booked one night (New Years Eve — Dec. 31, 2015) in this hotel, as it was only 1 of 2 hotels we found 2 weeks prior located in French Quarter that was advertised as «Pet Friendly». We were traveling through the area with our very clean, 12 lb, 13 year old, Lhasa Apso that is regularly groomed and kept on de-​flea and de-​worming meds.
We had set our alarm to wake up 11:00 pm on New Years to give us time to go the River Walk to view the fire works. It was at that time, after I turned on the lights, that I spotted the little creature crawling on the pillow! I took a picture of it, killed it, and brought it to the front desk.
Veronica (I think is her name), the night Auditor was immediately apologetic and said she would and could make the decision to comp our room, and without hesitation said she would do so and have the room cleaned while we were out watching the fireworks. (They where booked and could not give us another room.)
Believing her for her word we did so. Upon arrival back to the hotel after the New Year’s Eve fireworks, Veronica had an entirely different attitude and said she would not comp our room and we must speak to the Manager in the morning. When we asked why, she said she didn’t know we had a pet, and they are not a pet friendly hotel, and that the pet probably had the bed bugs!
Long story short — When we booked the room they were advertised as a «Pet Friendly» hotel, and we had our pet with every time we came and went and no one ever said anything. I see where they are still advertising today (¼/​16) as a «Pet Friendly» hotel. Plus all my research tells me pets are NOT natural hosts to bedbugs! They are normally carried in by luggage. Sometimes humans, sometimes pets… but unlikely.
We have made several attempts to contact the manager to no avail. They charged us $ 500 for that 1 night and refuse to help us offset the costs to now go through every item in our luggage, plus everything that we had in that room in an effort not to infect our home… WE WOULD NOT RECOMMEND THIS HOTEL!!!
Also — the room was so poorly insulated we didn’t sleep at all that night. Not due to outside noise — but from the noises within the hotel!

Clean rooms & fairly modern with a great location. They NEVER cleaned our room after we asked at least 5 times, including at the front desk. They don’t have a sign «make up the room» and if you have the sign up «resting» the policy is to cross you off the list for the day. To top it off, they didn’t have any umbrellas. Not the best hotel experience. I won’t be back!

Very good location! Right off Canal St. and only a 5 – 10 minute walk to Jefferson Square. Staff was extremely friendly, security was comforting, room was nice and clean, and we were given a great view of the river. I don’t understand all the negative reviews here.
Only con was the high price of parking, about $ 40 a night. This was not advertised and seemed a little steep considering we were paying customers. Visitors are charged the same price.
Also the wifi was a little slow, luckily we were not there for business.
We would absolutely stay there again!

Why didn’t I read reviews before booking? I am normally good at reading reviews before booking but I only looked at Trip Advisor and Orbitz. Anyways…
The staff here is very friendly! Front desk and concierge assisted us since we were from out of state. They all recommended yummy places to eat and places to visit.
My issues are with the room:
1. Our first day/​night here the hot water didn’t work. well it worked, but took about 10 minutes to actually get warm. Sadly we have to let the water run (wasteful) to get any heat
2. Although roomy, our window is located on the opposite end of the room away from the bed. One morning we overslept and it would have been nice to see some sun through our window to wake us up but being at the other end of the room there really is no use for it
3. Our 1 window is actually facing VERY CLOSE to about 5 other rooms. If we all had our curtains open, I could wave at everyone in their room. Not private at all.
4. I am someone who writes lists of our day, what to do the next day, note taking etc. The «note pad» they leave in the room is the exact size of those skinny papers you use to smell different perfumes/​colognes– not joking! Maybe enough to write a phone number, and no pen to be found. Probably not a big deal to anyone but myself but I thought I would note it
It’s a great location to get to many of the popular destinations in New Orleans but probably wouldn’t stay here again.

I was given a free upgrade in my room clean hotel. Good security. In French quarter so near lots of things to do including restaurants.
Concierge was very helpful.
Non smoking.
Not enough elevators or it would be 5 star. I often had to wait more than ten minutes go get an elevator.
Near the convention center. Very nice place. Recommended.

Nice hotel, upgraded to executive king. Heavy push to do the 2 hour Wyndham Resorts pitch. This is very close to everything. I would stay here again!

Before I booked online of course I read the reviews but that did not cloud my judgment. This hotel was clean, spacious and also ONE BLOCK from bourbon street! I visited new Orleans for a mini-​vaycay meaning we were not cooped up in the room all weekend. The staff were friendly. During late hours you must show your key card to gain access to the hotel elevator, which I thought was nice. The hotel has a pool also. The only thing that was semi ok was the elevator but that wasn’t a problem for us. The wait for an elevator was five minutes tops! I think if you have an elevator complaint your just impatient. Relax lol

Best part:
Comfortable beds and great location.
So far out of the two days here only one elevator has been working. Wouldn’t be as bad, but rooms start on the 9^th floor and we were on the 17^th. That’s a lot of stairs to go up and down. Otherwise waiting on elevator for up to 45 minutes.
The room was clean, beds were clean. Lobby was pretty like the pictures.
The closet door doesn’t close. I’m a big shouldered man and I can’t turn around in the bathroom (yes that small).
The pressure in the shower barely drips the soap off.
The stairs wouldn’t be as bad if the hallway and stairway weren’t 90 degrees…
The concierge this morning was super friendly and recommended a delicious (of course Unilocal verified) brunch place. However, a few points off for being a bit salesy with the vacation ownership options.
My suggestion? Even though it’s not as budget friendly stay somewhere else.

This would be a better place if you don’t bring a car. We sat for the better part of two hours waiting for the Valet. I would even recommend parking at a parking lot outside the city proper and taking a cab. Their rooms were okay, but one room seemed to have quite a bit of mold or dust as my friends with allergies suffered a lot from the musty smell. I regret not requesting a handicapped room because the tile on their showers didn’t allow me to put my my trusty travel bar that lets me get in and out of shower-​tubs easily… .and the bathrooms were really tiny.
The staff were super friendly and that counts for a lot. Breakfast buffet was good, but pricey.

The rooms are good. Clean and nice and modern.
Great water pressure in the shower
Service is friendly and efficient
Location is PERFECT– close to all the greatness of the French quarter
but your elevators ruin the entire guest experience
FIX YOUR ELEVATORS
There is supposed to be 3 guest elevators
FIX THE THIRD GUEST ELEVATOR
guests SHOULD NOT need to use the service elevator for normal use
Waiting 10 minutes for an elevator every time you need to use it is RIDICULOUS

Great location for walking back to your hotel after a night out and staff were very nice.
Our hotel room was terribly hot though, curtains do not close all the way to block out sunlight and no fan to circulate air in room. Bathroom was stuffy and no fan in there either. Bathroom sink plug was stuck shut and so water did not drain. You will be waiting in line forever to use elevator and not much room for fitting multiple ppl with luggage. Parking was $ 45…this hotel really should have gotten 1 star but the staff were nice so 2 stars it is.

I was pretty impressed with this location. This is my first experience staying at a Wyndham. I was impressed with the friendliness of the staff. Our room was clean and comfortable. However, when I tried to call the front desk it always seemed like I was getting the run around. Press this, press that and then I would get a voicemail system. Not very smart.
I am not sure if I would stay here again because it is so far.
My only annoyance? The description that it is located in the «heart» of the French Quarter. It is near Canal street so it is really far to the left of the quarter. However, it is only one street from Bourbon and VERY close to great restaurants. It also has a Walgreens next door which is quite handy.

This hotel’s location is good. It is directly accessible to both Canal Street and everything beyond, and the French Quarter. But the lobby is small with little-​to-​no décor, the service is abysmal; with every interaction at the front desk rude and apathetic, and the halls are tight and dull. Our room was missing a wastebasket – completely. When we requested one, it never came. Every question asked of the staff seemed an imposition to answer.
One of the elevators wasn’t functional, and no service seemed to be in progress. The line to go up to our rooms ranged from several to ten minutes each time.
I will say, that two of the most important things, the bed and the shower, were fine. I slept well. But the positives aren’t worth the frustrations of the negatives.
We won’t be back.

Let me preface by saying this location is in the heart of the French Quarter. It is literally one block south of Bourbon Street, so if youre not into that sort of, um, er, «evening environment» you might want to stay uptown more.
Anyway, with that being said, stayed here for a week, and it was nice enough. Available parking, and an indoor pool. Rooms were nice and seemed recently renovated. Staff was nice and friendly, and the attached Olde saint restaurant/​bar is was of the nicest grub/​watering hole in the quarter… no boozy, bead wearing adolescence here. My room had a great view (16^th floor) of the mighty Mississippi… it was cool catching everything from sport fishing boats, to trawling shrimp boats, to wheeled steam boats, to barges, and outrageously large container ships.
My only complaint was the Wi-Fi…sometimes it worked well enough, but at other times it was like having a 9600 baud modem.
Id go back.