Whole Health Wellness Center & MedSpa

Review as of June 2016 on my earlier post to ensure that the revised rating/​experience shows up for potential new customers. This is a warning to those who plan to visit for a massage; MAKE SURE to read reviews for your specific masseuse/​masseur as they have independently contracted people who are part-​time and do not have their backgrounds fully vetted. THIS WAS A TERRIBLE EXPERIENCE. Do not get a massage from Mr. Tan.

This place is excellent, the staff is very professional and caring, I been going to whole health med spa for a year now, for laser treatment, and AMY is an expert with the laser, and LIDYA as well. and J.J. and all the girls are very nice and polite, the atmosphere is relaxing, and the is place clean.
Congratulations girls you’re a 5 star business. Love Joanna

Had a terrible back pain last night so I thought I should finally check this place out since I’m always in SoHo and has passed by it several times already. As soon as I got out of the elevator I was greeted by a friendly receptionist. Told her I didn’t have an appointment and asked her if they can accommodate me that moment. After checking inside, she gave me the good news and told me they’ll start in 15 mins. Room was clean. My massuese’s name is Helen and I loooove her! She’s awesome! Felt so great after the one hour massage. And she even slathered my entire body with some tea exfoliant/​scrub after that relaxing massage and then wiped it clean with hot towel. Felt soooo good! I Highly recommend this place. Paid 40 dollars for everything— what a bargain! Try it!

Came here for a Brazilian and lidia was the absolute best ! She was so gentle and really careful in making me feel comfortable. She walked me through the whole procedure and definitely had a much better experience than my first visit :) will definitely recommend to friends and colleagues

Used a Groupon for laser under arms with no problem. Lydia is great! So fast and no pain. Got their a little early for my last appointment and they took me right away. Very clean and peaceful place. I will definitely be doing laser on my legs. Such a great experience!

I have been coming to this Spa for a year now for laser hair removal and my experience has been very pleasant so far, and I am very pleased with my results. I constantly book with Zorina, she is very hospitable and friendly, and made me feel very comfortable with the laser, as i was very paranoid when I started. She’s fast and very meticulous and very aware of the settings she uses, so you’re in safe hands. She will talk to you about the area you’re thinking of treating and do a patch test for you before you go ahead and decide on a full treatment.
Amy also has lasered me a couple of times, and she was just as good. I would recommend both of them wholeheartedly.
The facility is very clean and very accessible and prices are very good.

Came here for an aromatherapy massage purchased on groupon. Tina massaged me and did an excellent job. She made sure I was comfortable throughout the service and was very thorough. Would come definitely come back again.

My massage ended 7 min early. And at one point, her hand just stopped moving. As if she fell asleep or was checking her phone. I had to wiggle to let her know I was actually awake…

I love this place! Not only the prices are best but it’s quality, safety and very interesting atmosphere are characteristics of a center I would always choose. The staff are very friendly and meticulous, especially Zarina and Amy. They are those who you can trust to make it a safe pleasant session for you. As me and a friend we say It’s as if Zarina is doing embroideries on you, she is so delicate and precise.
The head of the center is a very pleasant interesting woman as well and made a few changes in my schedules when I needed.
I totally recommend this center. Its Atmosphere, hygiene, techniques and prices Are the best. :)

Wonderful staff that were all exceptionally friendly and helpful — especially Lydia. So nice, professional and good at what they do. Fantastic results and SO highly recommended! I’m writing this from my boyfriends Unilocal account because I don’t have one lol: p but really great experience. THANK YOU GUYS !!!

I appreciate the courtesy and professionalism of the establishment. After expressing a complaint, the matter was handle in such a professional way. Sometimes mishaps and misunderstandings occur. I am happy that the situation was quickly rectified!

If I can give this place no stars I will definitely do. I bought eight sessions for my Brazilian, the technician burned me during my first session. I asked to use the rest of the seven sessions on my legs since my doctor said I can’t do laser anymore on my Brazilian because it’s not healing. Last week was my 4^th session on my legs and I got burned also there. It looks terrible. Giving that I am going on vacation in few days and I can’t show my legs is frustrating. I will never recommend this place to any one.

I had an amazing experience here from the moment I stepped in to the moment I left. The vibe and colors of the reception area had a very relaxing feel to it and Ana at the reception desk was warm and friendly. I went for a 50 minute massage and I enjoyed every bit of it. The masseuse Tina was kind and paid close attention to details, it’s like she could tell in which areas I needed more time and concentration. She had very strong hands and I felt like she was very trained in the techniques she used. After I walked out of the room she had a cup of water waiting for me. I really felt like I was receiving a complete service. I walked in as tense as a rock and walked out feeing like butter lol
I definitely recommended this place for their vibe, professionalism, and overall customer service.

So I did a laser hair removal treatment of 6 sessions, thru a Living Social/​Groupon, for my face and hands and they were generous enough to give me a session for free since my last 2 appointments were canceled without notice due to a power outage.
On my seventh appointment I got badly burned by the laser. I have gotten laser hair removal done several times and at several different locations and never had any issues before. I also never had any issues at this med spa until my seventh appointment. Obviously the laser was on too high of a setting because that is the only explanation for getting burned.
Sadly I have a job interview tomorrow and I look like the joker from batman with my lip and chin burns.
Not a happy camper.
What was worse was the nonchalant and cavalier attitude of JJ who I’m assuming is the med spa owner. I sent an email the same day and did not get a response until 48 hours later.
This was the response I got:
«There are a few ways to quicken the healing process:
1. Aloe Vera with Lidocaine:
Something you can do now is using the Aloe Vera with Lidocaine which can help pain relieve and soothe the skin. It may hurts for a day or two until it starts to scab over. Apply the Aloe as much as you need.
2. Compressed Castor Oil
Start using Compressed Castor Oil. You can get it at Walgreens, Whole foods… The goal is to soften the scar tissue and help reduce any inflammation.
During the day, massage castor oil into the area, in the beginning, you may need to apply it a few times a day.
At night, before go to bed, put and massage the castor oil over the affected area, preferably covering it with cotton gauze, put a little more castor oil over as needed, and wrap up the area by using „MICROWAVE SAFE“ cling film (plastic wrap) to absorb better and keep your sheets clean. You will notice an improvement in the morning. Do not apply oil to any open skin on or around the affected area.
3. Healing Cream/​Gel
We have the cream/​gel here in our facility, it is a great skin restorative cream designed for promoting the healing process. You may come to our facility to pick it up at your earliest convenience, or we can mail it to you. Please let us know how you would like to receive it.
Myself got burn on my face a while ago, it took a few weeks and now it’s healed without any scar.
Laser burns are always unpleasant looking and painful in the beginning, but pain should subside quickly within a day or so, and they will heal eventually but it will take time. Please keep the area moisturized as much as possible, and in a few weeks, you can start exfoliating the area once a week or so to help fade the dark spots. Also, you may continually using the castor oil on the affected area as needed.»
Why should I be responsible to purchase any additional creams when your med spa burned my face!!! (JJ did mail me burn cream but this was 10 days later and I no longer needed it)
Totally a standardized and ridiculous response!
Stay away unless you want a crispy and burned face.

I’ve been coming here for over a year now. It’s clean and I get good massage value. I have found two particular massage therapists whose technique really suits me. I’ll keep going back.

I love this place. Getting your bikini lasered is not fun. It’s actually the worst, but the ladies here are so kind and knowledgable that getting laser here isn’t so bad. They walk you through the whole process and make you feel at ease while you are getting it done.
Highly highly recommend.

And let me just say that 3 stars is me being generous. I bought a package on groupon for this place. The deal was $ 59 for 60 min massage and 15 enhancement. The morning of my appt, I called to say I was running a bit late. The receptionist was pleasant and stated she’ll forward my message to the masseuse.
I was merely ten minutes late, and the receptionist checked me in. Then stated my original masseuse, refused to do my massage. So I asked if anyone else can do it? She stated she’ll make a call. In which she did, an older Asian lady came in and greeted me and said to give her a few minutes to settle. Which I was ok with.
To take a step back, the spa was refreshing and very clean. The walls were green, like leaves. And there were tropical accent décor around. So it’s time for my massage, I was shown my room…
The massage started off great, but then I felt she was getting too rough. I told her I’m tense, because I just started working out. She put too much focus on my neck and shoulder area. The lower body was awesome though. My massage ended after 1 hr, and she quickly left the room. I got dressed and told the receptionist, that I paid for 75 mins, why did she stop at 1 hr?! The receptionist stated that we can do a foot massage, if I’d like. She also gave me the tipping envelope. Which I added a tip and placed in my back pocket.
They took me to a dimmed area, with beautiful lounge chairs and told me to relax. My masseuse came back and said to take off boots and relax your legs and that she’ll be back. I took the time to use their bathroom, which was super clean, and smelled of citrus. She came back, and the foot massage was the best part. After it was over, I started to get myself together. The tipping envelope was missing, so apparently I dropped it. I told the front desk that it was sealed with $ 25^th in it. They helped me look but it didn’t surface. I asked for another envelope to put another tip include.
My shoulder area felt more tense, than when I came in. But my legs and feet felt great. I highly doubt that I would return here…

Came in for laser hair removal on medium area (Groupon deal), very nice experience. I was the first appointment of the day, and I showed up early, so actually had to wait outside for them to open :)
Once there, it was very quick, the room was nice and clean, reminded me of doctors office. The technician, Lidia, explained everything in great detail, and even started off with a few little laser hits on small area so I could get used to how the laser feels and stopped freaking out. Not only this was my first laser treatment, but I also have never waxed (so have no prospective on pain level), and my treatment was on the bikini line — super awkward! She made me feel very relaxed and at ease, we chatted the whole time.
The laser they use is nice — it’s the one that shoots a stream of cold air so the skin is not as irritated and makes it feel much better. It feels like needle pricks (definitely not as painful as wax from what I hear!), and after a minute I barely noticed it. Lidia gave me good instructions what to do after the treatment as well, so I left re-​assured.
The only thing I thought was strange is that at the end they charge you «groupon tax». For medium area it ended up being $ 14.11. Not huge, but unexpected. Basically will be another 100 $ by the time all my treatments are done. However, considering I paid $ 159 for the whole thing, it seems not too big of a deal.
I’ll come back to update in progress — it’s only been one visit! :)

Worst Ever, Does Not Recommend…
Current Groupon deal $ 49 Body Scrub/​Massage. Went Mainly for the Body Scrub to get all the summer gunk scrubbed back to moulting skin. Well, Wronggg!!!
Their groupon should State Half of Unsatisfactory Body Service.
Got a «40min Massage On Back of Body Only» head to ankle/​A «Dry Scrub Back of Body Only» shoulder to ankles then wiped down with a damp hot hand towel or wash cloth. I give myself a better scrub except can’t really get the back good.
WTF!!! Never Had Half A Body Massage or Scrub.
Guess I’ll Stick to Tribeca Spa/​Juvenex whom has honed this craft by washing you down hair/​all while scrubbing you back to moulting skin
The one star is for the masseuse Tina, massage was ok though her hands are little but woke up next day my back was killin me.

This place has one of the best prices for laser hair removal. I have had a great experience here so far. The place isn’t a luxury spa but they are clean & serious about their laser hair removal. I forgot I was on antibiotics a week before my appointment and when I came in they rejected me and sent me home. They are strict about being safe and cautious! (They will screen you every time– NO sun exposure or antibiotics allowed for the few weeks leading to removal because it makes your skin photosensitive).
They get a high volume of clients so I feel that their techs have tons of experience with hair removal. My only complaint is that after my first session there was a small patch missed but that might have been because I was moving a lot from pain. For me, it is very painful and I recommend buying lidocaine for numbing. Overall, the laser hair removal here is totally worth the price when you consider how much money is spent on waxing and shaving.