W Hotels The Store NY

I was surprised for my anniversary weekend and my husband choose this hotel. We only stayed one night but it’s absolutely gorgeus. I’ve lived in nyc my whole life so the size of the room did not bother me. It was the lobby, the amazing experience you have when you’re there. The workers we’re so nice. I would like to shout out two people, Al and Jason. Al is a manager and took care of us very well. He gave us 2 free drinks at their bar AND a bottle of champagne. Just because it was our anniversary. Like … what hotel does that?! I was at the bar and I got really tipsy so I was talking to Jameson and he was laughing with me and being really nice. Not judgmental or annoyed. Now a days you don’t see people actually enjoying their job or appreciating their guests. The bartenders were also great! So friendly and kept feeding us their homemade chips. There was so much room to explore the hotel and sit and relax. The bar next door had a great music and although I didn’t go inside, the bouncer was super nice and cool too. Al and Jason went out of their way to make our anniversary night amazing. The room had a queen size bed with a nice size closet and the bathroom was super modern. The shower was big enough for my hubby and I to take a bath. People are constantly complaining about size or because maybe the curtains weren’t in perfect condition. But I feel like, if your customer service and your experience was the best, then those things don’t matter! There was beauty everywhere I turned. Will definitely go back!!!

We enjoyed our time here in Manhattan. Yes, the rooms are cozy… but they are updated, minimal, and sophisticated; a real NYC experience. The staff is courteous. The location is ideal. Right in Midtown — easy walking distance to Times Square, and phenomenol restaurants and night life. The complimentary coffee and cider are a nice touch. We will be back!

For those like me who have stayed at other «W» properties, this is not like the others. In fact the opposite. You will be very disappointed. This is not a nice hotel at all. You are talking about 1 or perhaps 2 stars hotel here at best. Nothing about this hotel is nice. The rooms are tiny, the décor and lighting is dark. It looks like the hotel is some sort of a dungeon. My sheets were not clean either. There were several brown spots and I kept wondering what they were. My view was the best (which was a wall and AC ducts — lol — I am being sarcastic here.) Their Wi-​Fi connection was the pits. I could not even work from my hotel room. The Ventilation system is noise and loud (and I am afraid it does not work too well.) It will keep most people up. I am thinking now that the hotel and rooms are dark to hide the dirt. I can’t think anything nice to say about this hotel. I even had an issue with the manager (or assistance manager) who was very rude. I am, but of course, very disappointed. I will never stay there again. I still can’t believe that is listed as a «W» property. Maybe the W means «Worse» hotel ever.

The W Hotel is centrally located in mid town. Close to Grand Central, St Patricks, and the mid town office district. I prefer to stay in a quieter location that is convenient, although this hotel is in the heart of the action, it does not feel like that which is a plus. The rooms can be small, but this is NYC. The rooms are clean, well furnished for the space. At $ 350 a night in NY it was a great deal.

Nothing special very small rooms small lounge bar everything over priced I compare it to the one in Barcelona and this one is really just a toilet and not worth it. Sorry guys

The service was horrible. The 2 women who served me were so rude, I couldn’t believe that was at the W. I have stayed in so many W hotels in the past, and by far this was the worst. Where are on earth are the managers to kick those people off, they were that bad!
After getting my room, the ceiling started dripping water! Yes, dripping water. After I called the reception, they sent a person who opened the condenser and soon after that water flooded the carpets. At checkout, the same woman served us. and man she has attitude issues. This is the last time I stay in the W, and I will definitely recommend all the people I know against staying there.

I’m not impressed!
This is my first visit to NY to celebrate my anniversary and because we love the W we booked here. The rooms are like walk in closets.
The staff was nice and hotel had a little party action going on which was cool but I need a bigger bed and a bigger room when it comes to celebrating special occasions like my 11^th wedding anniversary.
I will be looking elsewhere on my next visit.

Very nice, clean, modern and comfortable. Definitely suggest for overnight stays. Only down side was my room didn’t have a view and mini bar prices were insane– but that’s NYC

Well I usually endure this hotel because it’s close to the office when I’m in town. The accommodations are cramped but what I usually need is just a bed. This last time I was there, found rotting fruit dripping from the refrigerator. Called the front desk and they said they’d notify a manager. Any response? Of course not. It’s just rotting fruit that’s probably a month old dripping. I had to call again but decided that due to the lack of responsiveness, I’m better off cleaning it myself.
They finally sent a cleaning lady. She’s trying to wipe down everything bc it’s a freaking mess. I’m trying to get some work done. I finally call down after 30 minutes to speak with the manager and tell her how unacceptable my experience has been thus far that I needed to work in a quiet place so she should move me to a different room. The idiot manager acknowledges that that would be a good idea so moves me to a different room. Calls me to apologize and said she should have thought of the solution didn’t provide good customer service. Said she’d give me 8,000 Starwood points to make amends. Needless to say, I never received the points.
Last straw — I will never stay at this hotel ever again.

I stayed at this hotel on my visit to New York. One year anniversary with my girlfriend. Employees are very friendly and great attitude.
Very clean, nice rooms. Honestly there is nothing to complain about. Only can be grateful for the awesome experience. From bell boy, front desk, cleaning crew. They always have us ideas and suggestions to do and always carried I smile.
Distance all around is awesome. You can say it’s in the center of all attractions. I strongly recommend to visit the W Hotel.
Great job guy.

A NYC Gem. Best one stop shop you can find in the area! Very friendly and helpful customer service. They carry a great variety but well edited selection.