Ann Taylor

Terrific customer service though a bit understaffed. Elena was wonderful: getting me different sizes etc. good sized fitting rooms and nice selection of petites. With only 4 AT stores left in Manhattan, I am glad this one is so nice!

Ann Taylor is always great… great sales and great quality clothing for the price.
This location is my favorite. The girls are all so helpful and so sweet. They recently helped me out with a huge request and quest to get a copy of a receipt that I threw away, but needed a copy of. They bent over backwards to help me. Thank you.

Styles and materials are great for work. But the online purchase is a pain in the ass!!! Besides the final sale can’t be returned, which is fairly reasonable, some items can’t be returned or exchanged to stores then I have to pay shipping fee to return. It also have probs with my BOA credit card.

I’m a huge fan of Ann Taylor and Loft. I’ve experienced great customer service with them, especially in the fitting rooms. However, at this location, I found the employees to be so sad and slow. They don’t seem to have the energy and friendliness I’ve seen elsewhere. I asked one of them about whether I could find a dress in my size in another store, and it took him 15 minutes to look this up. It took another 10 to buy the shorts I wanted, so they seem shortstaffed and unorganized. I did like that the store wasn’t crowded on a Thursday at 6pm.

The styles this year have changed, as they always do — wife is not so much the fan of the shirts this year in the season, but here was a store, clean and organized… and disorganized all at the same time. The staff was very friendly but seemed discombobulated at a couple of phone calls that kept interrupting the checkout process and kept us waiting in a line (the line built to 6 people as they were dealing with the call). This around 5pm on a Sunday when they were closing, so I’m sure they were also rushing to get out. Could some of the other three people running around man other registers? Perhaps, but not while I was at the checkout, apparently.
Missing tags on items and many in the wrong racks. They’ll clean up after today, I’m sure, so we’ll come again another day.

Came into the store today for a little Christmas shopping. Much to my surprise, the sale signs from the day before were still up. After being told I couldn’t have the sale price in the window, I went to the back to take a look at the sale items. I found the same full price item on sale in the sale area. What a find! I asked the salesperson about it, she said I’d have to take it up with the manager to get the sale price. After talking to the manager, whose accusatory tone, suggesting that «someone» had changed the tag, nearly had me call Corporate on the spot, she told me that she could make the adjustment, but it would be «final sale.» Fine. I wanted the item. She then proceeded to write in HUGE purple, FINAL SALE all over the tag and receipt. I’m not sure, but I think accusing your customers changing tags and not checking your merchandise regularly isn’t my problem, it’s yours. Back to the training board, AT. Guessing 99% of your customers aren’t thieves, and shouldn’t be made to feel that way. It got two stars because I actual got the item, or it would have been one.

I have been a customer here for 7 years because I like their design, size selection and the location. Workers here are not pushy to sell products so I can relax and shop.
I go there after 5:30. Sometimes there is a line to fitting room, but the wait is not so long. They had a renovation last year (or early this year) and now I like this shop better than before. I feel like the shopping space became bigger after renovation.
The sale section is on the back of the store near the fitting room. They have many item in my size on sale. The original price is excpensive, but they sometimes sell already discounted item with additional 50% off! The quality of the products is good, so I think it is worth spending money here.

I have been shopping here for the last 2 years (every second/​or third week) and the staff is very friendly. I really wish they would get some sort of bonus or something as they are very nice and attentive.
Overall as a working women, I think Ann Taylor is the best in value and quality for an office dress code, and for the weekends if you want to look nice. Between the discounts and other events you can build your wardrobe for half price.

Super friendly staff; constantly running sales events; wonderful designs come out every season.
Overall, it’s my favorite place to shop for work wardrobe!

For location right next to my hotel and for, over the years, providing me with emergency outfits for work, I applaud you.
You have served me well in my times of need. Thank you for meeting my expectations.

Why oh why God must this store have 20 employees working at a given time, but during LUNCH hours, when women are making quick purchases, have ONE slow chatty employee working the register? Not only that, when you stand there in the mile long line, looking at the other employees, some of whom look like managers, they look back at you with the, «that sucks» face on. I’ve actually and have seen other shopers have items they would like to purchase in hand and take one look at the long line and the ONE person at the register and have put all items down and left. Dear Ann Taylor: Please tell this store to make all registers available during lunch hours! DUH!