Verizon Wireless

Store is busy where is located at the gentleman that helped me his name is omer he’s very good going to my account seeing what fits me where I was saving that I was upset that was waiting so long. know why I waited for him only observing him helping others he care!!! There was another gentleman call John just called Big John he’s big amount of crazy people walk in this with dumb ass crazy question look crazy all the patient he had blessing he is good… me I think I would hit one of the customers with tablet in the head

I have reported the store to the U.S. Customs and Border Protection (CBP)
I am very sad to report that I was sold multiple counterfeit products at this location.
As a Mount Sinai Hospital employee, we get discounts at this store. I have alerted the Recreation Department of the investigation to encourage employees (which there are thousands) not to shop here.
One of the employees sold me counterfeit headphones and admitted that it was not an apple product minutes after I returned to the store after making a test phone call outside. They didn’t work, I walked in, the male employee apologized immediately and then provided me an apple product. He showed me the difference between the items and wished me a good day. That was odd but i needed my headphones for running and I was in a rush. My mistake.
Those headphones broke within six months.
I went to buy another pair at this location and did test phone calls in the store. They opened up the package and allowed me to make a test call. They worked. They did not provide me the package that the product came in.
It worked for two months. It broke.
I entered the store, and asked them their return policy. One of two men looked at me, walked right up to me and whispered «What’s the problem». I was intimated. There was a customer looking onward witnessing this.
I told them my headphones which were purchased here are already broken. I could not use them for phone calls. One ear was not playing music.
I showed them the headphones and employee stated, «These are not real, look, you did not purchase that here».
Excuse me? Yes I did…
Well nice to know that you admitted fully to selling me counterfeit products!
I was livid. I told them that I bought the item here and was told that I did not. I showed them the receipt and they told me it was over 30 days.
But…that was proof that I bought them there! I was bullied out of the store.
I learned afterwards after visiting a Certified Verizon Retailer (which this is not), that my experience is common. This happens all the time.
If this has happened to you, please report it here and do like I did and alert the store to the U.S. Customs and Border Protection (CBP).

MarisaS .Zack was great download all my pictures
Spend several hours with me find the right phone

I came in here with my boyfriend And he was looking to sign up for Verizon and purchase a new iPhone. Zack was able to locate the one he was looking for at a different store and have it brought up to this location within a couple hours. He presented us with all of our options financially and was very thorough in getting him set up with a new phone and plan. Would definitely recommend Zack!

Great store. Good service. Happy with my phone. Offers discount to hospital employees.

Great store. I go here to pay my bill. They are fast and friendly.

This is the most deplorable and shady business in all of Manhattan! This is NOT East Harlem this is the upper east side of manhattan! At no time was t made clear that this is a RESLER and a TERRIBLE ONE at that! If I could give negative stars I would! They are RUDE, uneducated, fast-​talkers and CROOKS!!! It is embarrassing that Verizon allows them to conduct business under their name! SAHME! I will be returning my purchases, DEMANDING a full refund allowed under Verizon policies, filing a FORMAL complaint against them AND possibly terminating my Verizon services all together…
BEWARE!!!

If I could give this place less than one star, I would! They have extremely unethical business practices. They tack on fees for things that Verizon would never do and when you confront them about it they come up with some excuse. Their accessories are overpriced. I showed them amazon prices which were half of their sale price and they would say things like, «that might be used». Come in knowing the true Verizon policies, or else they will rip you off. I got lucky and demanded they refund a fee that Verizon said they shouldn’t have charged me.