Verizon Online

After wasting a half-​hour on the phone with an outsourced customer service rep, I was told that despite my neighbors receiving Verizon service, I could not. This seems like a great business model to me – arbitrarily exclude random apartments in a building where you already have the groundwork set up. Kudos, business team! The customer service rep then offered a $ 100 gift card to chain restaurants as an «accommodation» for failing to help. I asked him what service I would be signed up for with it. «Nothing,» he assured me. So as he transferred me to another outsourced service rep, I thought to myself well maybe this call wasn’t a total waste. Wrong again. After waiting five minutes to be transferred, I inquired as to what service getting the gift card would sign me up for. Naturally, it was a «trial» of some other service they offered that would include monthly charges. Not really «free,» is it Verizon?
I hope I get the chance to waste some of your time Verizon! Maybe I can call one of your service reps later and vent about how my coffee was too hot this morning.

Before completely shutting me down… I was having problems with my
computer…it was on and off for a few weeks then had it checked with my computer guy Joe… nothing wrong with my computer… its my modem… it’s fried… so I had to call Verizon… my carrier…
Verizon said that they have to be absolutely sure that the problem is the modem so they want to send somebody to check the lines… The Verizon man came and did check the lines… no problem… bottomline …my modem is fried… second time I heard the word fried… so just what does it mean… my modem is no good, I have to order a new one.
Ordered it on a Friday, but was told it can be rushed for the following day… Saturday…of course it didn’t happen… that day or Monday or Tuesday… it finally came on Wednesday… what’s worst… was that when they walk me through to install it… it was still down… nothing wrong with the modem… it was a problem with the central office… my internet will not be on until the 14^th… What??? its only the 9^th… so there folks… my computer was still down… and I can’t do anything about it… I had to call Verizon and they gladly offered to give me a refund which was greatly appreciated… it was the least they can do… and there’s more… they won’t charge me with the modem… which was suppose to be the latest with a router… which I think was just right… then finally on the 14tth… eager to open my computer just to be told that it will be automatically on at 6:00pm…which of course did not happen…
Now furious and frustrated I was ready to change into another carrier and called Verizon one more time… Lo & Behold… I got this wonderful rep from the Philippines… who helped me tremendously… got me connected in just a few clicks and felt great… Kudos to the young man who restored my feeling and remained a Verizon customer… He was the 10^th rep I spoke to… Very pleasant, friendly, and above all knowledgeable… HE GOT ME CONNECTED… now who said outsourcing is no good… AFTER A FRUSTRATING 3 WEEKS I am back in business…