Verizon Wireless

Maria Grullon went the extra mile to make sure I was satisfied with my order. She even told me I was able to save money with an upgrade of my plan. Great customer service and I was able to enjoy the rest of my lunch hour because it didn’t take long to complete my order.

My phone died and I asked if I could charge my phone for a few minutes as a Verizon customer.
The store was empty and nobody was at customer service. The front service guy who walked the floor asked his manager if I could charge my phone.
He told me no because there were two people each updating two phones a piece occupying all of the charge stations. Asking to speak to the manager personally noticing the store was just about empty, she comes up and says some stores have charging stations and other stores do not and completely passed me to deal with another customer without any time for me to respond to her after mentioning I would potentially buy a portable battery.
Avoid this store at all costs!!! They are all disrespectful people who are not worthy of their job titles. The female manager was rude, inconsiderate, and should be discharged from Verizon. She wore thick rimmed black glasses and short spiky hair.
Go to the Walgreens on Broadway… You’re better off there.

This is a very long and sad story, worse than sad it’s a disgrace how Verizon wireless in the call center and other stores lie and mistreat their customers. THANKS TO ONE PERSON (really 2, also GLORIA), HOPE TOWNE, this stores manager 42St NYC, it has a HAPPY ENDING. It all began on Black Friday when I decided to change from AT&T to Verizon, I was promised the world, basically every thing I was promised was a lie. I bought 2 Galaxy S6 and 2 Iphones 6S. Sparing you the detail, reception in my house is terrible on all carriers, I was promised a signal extender. They lost the order for the signal extender so when I received the new phones I couldn’t use them. After about 40 to 50 calls to Verizon that each lasted about an hour or more over the course of 4 weeks repeating the same convoluted story I was sent to this store so the call center would get rid of me. I ended up with the store Manager, Hope, I guess she was named Hope with good reason. It took her 3 business days and a tremendous amount of patience and energy (dealing with Verizon Corporate) but she got my problem solved. Hope realized that the corporate office wasn’t going to cooperate and rectify the problem of a defective phone and numerous other problems that they created so she exchanged the phone and took the cost on her store’s budget. This store had nothing to do with creating the problem, yet she took a charge of about $ 750 to satisfy a Verizon customer. When we finally got the phone replaces and the problem under control Hope assigned her top Technician to work on my phone ensuring that all was in order. Gloria certainly rose to the occasion, she is knowledgeable, understanding, polite and extremely helpful. In the final analysis I am extremely dissatisfied with Verizon Wireless, the only 2 redeeming things are these 2 woman, HOPE and GLORIA at the 42 St NYC store, without them I would be in a lot of trouble. If you must use Verizon Wireless go to the 42ST NYC store. HATS OFF TO YOU HOPE and GLORIA THANKS VERY MUCH

Felt like I was at a high-​end department store with the outstanding service I received here. Totally shocking and inspiring. They have an awesome manager who knows how to run a business. Kudos and I hope she gets a big promotions. Other stores could benefit and even be transformed under that kind of leadership.

If you are looking for a Verizon that makes you feel at home and comfortable, come to this store! Specifically, ask for Ricky and Hope!
I bought a Verizon phone (not from the store) and I waned to make sure it was legit so I headed to Verizon to have them help me verify it.
Right away, Ricky was attentitive and helped me through the verfication process.
We had some trouble which is when Hope stepped in. Hope commanded the situation with such ease and patience! They even offered us something to drink while we were there (which was over an hour)!
They kept us laughing in good spirits while we sorted the phone issue out.
I never write reviews, but had to let you guys know how great they are. They truly are what customer service is about. They turned a real uncomfortable and stressful situation into a pleasurable experience that left us leaving with a smile!
Thank you Ricky and Hope!!!

Verizon charges me to provide Internet and TV, but they don’t deliver. They claim that Telecommunications is their «core competency», yet they haven’t built redundancies into their system. They haven’t provided Internet or TV, because «their card is broken» in my neighborhood and they keep pushing back the time in which they can actually provide me with TV and Internet. I mean, if their primary business was pizza delivery I could understand if they couldn’t provide me with regular, dependable Internet/​TV. But come on, you’re supposedly a technology company. Do not, repeat do not give them your business.

My iPhone 5 was stolen yesterday. As soon as I realized it was missing, I called Verizon to cancel the service and then contacted the insurance carrier for a replacement. When I found out that the insurance deductible would be higher than the cost of a brand new phone iPhone 6, I opted to go into a Verizon corporate store and get something new.
I was greeted immediately by Hope and Raymond, who logged me in and politely told me it would be a short wait.
When my turn came a short while later, they helped me, understanding my being upset about having lost my phone and did everything they could to make this experience as easy as possible.
There were a number of options available to me and while Hope searched for the model I decided upon, Raymond explained each plan option so that I was able to make the choice that made the most sense to and for me.
Understand that this location is in one of the busiest parts of the city with many tourists (many who don’t speak English). They give everyone full attention so your turn may not be immediate. But IMO, even if it had been longer, it would be well worth waiting.

Despite there not being a ton of ppl here on a Wednesday afternoon/​evening, still took awhile for service. The guy was affable enough but SPOKE WAY TOO FAST and probably could have explained things way more clearly. I feel I didn’t understand what I was buying into even after having asked a few times.

worst verizon wireless ever, not willing to help customer, keep saying there is nothing for you to check here, go home to check online. very rude arrogant and not patient customer service specialist. awful experience especially in Saturday night.
I keep explain to him I speak to online customer service and was confirmed I have some discount available in my account, I would like to use discount make purchase for IPHONE accessory.
He told me there is no extra rewards or discount for you, all you have to do is go home and check online, no discount other than the verizon rewards on your account, there is nothing i can check for you.
But when i go home, i found there is a 25% employee discount for me.
can you imagine that is the way how verizon treat your loyalty customer use verizon service for 5 years! the guy only know yelling to customer and saying there is nothing for you.
I try to log into my verizon account in store and prove I have discount, this guy actually mislead me to change my password.
I wish ZERO STARS was an option and wish everyone to avoid this store.

I wish ZERO STARS was an option. This location is the worst I came to get the 6S iPhone on its release date, and was rudely told to wait on the side by a man at the entrance. I was then ushered to an associate named AARON who asked for my ID, I presented it to him and he saw that I was from the Bronx and immediately started to give me attitude. He said I couldn’t get an upgrade, I explained I was informed differently by customer service to which he replied «well they lied to you, are we done here?» I then said no what can I do to get the phone I wanted. He then snatched my 5S I had with me and walked to the back of the store. I asked him if he had an attitude and he said, «You seem like you got an attitude.» I will never go back to that store. I emailed the CEO of Verizon Lowell McAdam about my experience at this location.

Awful experience. I visited the store for my device upgrade, they then charged my credit card and told me it did not go thru. We tried again and they told me it was saying it could not process due to it being a duplicate charge. When I called my bank, they had the charge on file. Verizon was unable to void and had ZERO answers for me as to why the system is saying I did not pay. I decided to leave and go back the next day.
Upon my return, the new attendant told me I should be charged $ 45 cheaper than what was processed yesterday! With that, I said lets proceed with the upgrade to find out they dont even have the phone in stock. I asked if the nearby location did and they said they could not tell me as it was out of zone.
Their sole advice was for me to return a third time. Never agian will I step foot in this store.

BEST verizon store I have been to. My husband and I went with a lot of questions about verizon discontinuing the 2 year contracts. We were immediately escorted to Aaron (no wait) and 2 minutes into the conversation we were very pleased with his professional demeanor and great customer service. Even though I was there for my plan he made sure my husband was not ignored. He remained courteous and friendly the whole time and was NEVER impatient! That said a lot since we were there for almost an hour and he explained everything to us in a clear concise manner. He broke down our plans with pen and paper twice and made sure we understood everything prior to leaving. He certainly answered all of our questions to our satisfaction and made us laugh with his sense of humor so it was never boring or tedious. It was such a pleasure dealing with a personable down to earth guy. We entered the store confused but after speaking to Aaron we left 110% confident which was the best plan to go with. Ask for Aaron Temple– he is very nice and knows his stuff!

Excellent store. I had the pleasure of being taken care of by Chad. The manager whose name is Michael or Matthew was great. I ran to this store after leaving the Grand Central store in horror. This store near Bryant Park is very good. They are attentive. Ask for Chad — he’s great!

I really don’t know why people post so bad reviews about this place. The staff is super attentive (Hugh), I waited less than two minutes at rush hour and the service was excellent. I highly recommend this Verizon location.

Yet another reason why to leave Verizon. I get that the iPhone 6 is a big deal but being told that I’m not allowed into the store even when I explicitly say I’m not there for the iPhone and then see them let the people on the iPhone line file in one after another is quite upsetting and absolutely ridiculous.
Just as a comparison, I found a nearby AT&T that also had a line outside for the iPhone 6 customers. Informing them I wasn’t there for the iPhone like I did at Verizon, they let me right in and had dedicated staff for those not there for the new phone.

1 star is too much. I came to this store today to do a name change. I walked in with my new drivers license and a raised seal final judgment court order. The greeter told me I needed an old id, so I asked for a manager. I told the manager, Adrian H. That the front girl was an idiot that I had the necessary documents. The general manger proceeded to ask me to leave so I told him no. He then proceeded to call the police while I was in the phone with Verizon wireless. ADRIAN EVENTUALLY realized I did have the required documents and updated my name. This whole thing could have been avoided if the manager listened to his customer or if taurarez– den was nice to me. Please see the pictures for correct names.

Verizon as a whole needs to pull all their employees and get them on the same page. No one can give a straight answer — after talking to over 10 reps (between this store, the one in Forest Hills and over the phone) and 3 hours on the phone — my issue has STILL not been resolved. Really frustrated with VZ, I might jst make the switch back to T-​Mobile. Get your act together Verizon!!!

I always go to this Verizon store because it is close to my office. Also because the people here are usually very nice and accommodating. I had THOUGHT that this place had the best customer service, but it’s is evident that there is one employee who must go. Here is why.
I walked in needing help with my phone because it wouldn’t let me hang up phone calls and was showing a weird screen while I was on a phone call.
I was helped by Sammy (I think that was his name), a round balding man. I told him I had tried changing the settings to allow me to hang up with the power button, but it still wouldn’t let me hang up. I also told him that I had tried hanging up by pulling down the notification bar and the headset, but nothing was working.
He then proceeded to call me, and swipes my phone to ignore the call. He hands be back the phone and smugly tells me that its working. It was extremely obvious at this point that he was not listening to me and was condescending me.
I then told him that was not the problem. I reiterated that I could not hang the phone up while in a phone call. He tried again, and then realized that there was something wrong with my phone. He then proceeded to hard reset my phone.
This was the most infuriating part. While waiting for my phone to reset, he went onto a social media type app on his phone and proceeded to click on a picture and scroll through the comments, all while smiling.
I HAVE NEVER EXPERIENCED SUCH UNPROFESSIONAL AND DISRESPECTING BEHAVIOR AT THIS STORE EVER!
He then showed me that my phone was working. I told him that I didn’t want to have to go through this again. I told him I didn’t want to have to keep on resetting my phone every time this happened.
He then proceeded to spew some bull shit telling me that it was normal for new phones to be like this and assured me it would not happen again.
I asked him about the 2 week return policy Verizon has because my father had just given the brand new, in box, phone 5 days earlier. He sighed, rolled his eyes, and looked up account on his tablet. He then told me that I wouldn’t be able to do that because the phone was ordered in April.
I then thanked him and stormed out mad as hell.
I asked my father’s assistant for the receipt for the phone, and received it when I was back in the office. The receipt and email from her stated the phones were ordered through Customer Service on June 10^th. It is now June 19^th!
I am just astounded by this man’s attitude. How unprofessional he was and how he thought it would be ok to lie to me.
DO NOT GO TO THIS STORE. ESPECIALLY TO THIS SOB. HOPE HE GET FIRED!

Went with my friend who wanted to upgrade his phone. Being a T-​Mobile customer myself and having visited a T Mobile store earlier that day to upgrade my phone, I wanted to compare customer service experiences between the two carriers. There were probably three total customers (including ourselves) in the entire store along with 5 available employees on the floor, yet my friend still had to put his name down on some list. Finally after waiting 10 minutes, my friend asked an employee why he wasn’t being helped yet, and the employee claimed he had to wait for «his turn». Literally a minute later, since no one else was in the store, they began helping my friend.
Employee that helped us was a brown haired Latin guy who came off very rude and unhelpful. He wasn’t interested in helping my friend out in finding the best and most price conscious plan for him (which is understandable, it’s a business) but he wasn’t even explaining any of the plans (insurance, etc) properly and was leaving out major details to the point that I had to keep asking questions for him to clarify. He even started making offensive remarks in a «joking» manner to which I totally called him out on. He apologized but didn’t seem sorry and claimed «in all of five years he’s worked there, no one has ever reacted in that way». Well, there’s a first time for everything, dude, and trust me, won’t be the last… ESPECIALLY in the manner you’re doing your job.

The accessories selection is mediocre at best, plus they are completely disorganized and make you do wait just so you can spend time browsing their products in the showroom. I came in and the store was literally empty. I was first greeted by the ‘doorman’ who was very pushy and obnoxious, asking me what I wanted. I said I have a quick question to which he immediately insisted I speak with a representative and took my name and put it on the list. Mind you I was the only one there and there was no one in front of me. My name showed up on the board and 10 min later someone called me out, completely butchering my name. When i got over I asked a few questions, which they were reluctant to answer finding out I wasn’t there to purchase a new phone or renew my contract. I suggest dealing with Verizon online or directly, this was a complete waste of time.