Verizon

I had a great experience at the Verizon Soho location this past Monday. After my iphone decided to completely stop working after 3 years, I had to get a new one. I knew I had an upgrade at Verizon, so it made sense to get one here. When I walked in, I was greeted by Chris right away. The other staff were friendly as well and I felt like the store had a very customer service oriented vibe.
Chris helped me look through other iphone options and explained the differences between the iphone 6 and 6s. I felt like I was being given attentive service and Chris did not make me feel rushed or pressured. I decided on the 6s, and Chris even went to the back to get the color that I wanted for the phone. He clearly cared about my preferences and wanted to make sure I was happy with my purchase. After I received the phone, Chris also told me about the different case options, including one that includes a warranty if the phone gets water damage. I felt confident with my phone case purchase too. Throughout my experience with Chris, I felt like he was very helpful, friendly, and informed about the products at Verizon. He even asked me what I do for work and was actually interested in making me feel comfortable as a customer, something that can be rare in New York City.
It was easy to give this Verizon location 5 stars because of my positive experience with Chris, the other staff, and the products they offer. The manager even reached out to me after my purchase to make sure I was happy with my experience here. I will definitely be returning to this Verizon location in the future. Clearly they care about their customers.

I walked in here and immediately had two knowledgeable people answer my questions. In and out in five minutes.
I know people like to hate on their telco but I haven’t had anything but good experiences here.

I detest helpdesk overseas. I get people who have no connection with my issue and typically do not help and pass me on to someone stateside. Cheap labor, cheap (bad) service…

These people are seriously terrible. This is the third time our service is out for a week in the last 6 mos or so. The previous two times we had to take time off work to wait for a tech to come, only to be told (both times) that the problem is actually in the central system, meaning someone had to push a few buttons somewhere and that was all. This time, although we told them what the issue likely was, they are still making us wait for a week for the tech who is going to say: oops it’s somewhere in the system and someone’s gonna push a button and fix it. The worst service ever. I am definitely leaving this company.

Verizon as a company not just this location, is somewhat Machiavellian. They are well known to disrupt internet services with people who are not using them as a provider by messing with their cables. Next time you see a Verizon guy snooping around your building, you may not have internet that day.

Unfortunately I cannot remember who helped me but the experience was amazing! They solved my problem Quickly and kindly! Thank you so much.

I must give a big thank you to Richard if you are visiting this branch you must see Richard he was very patient and very knowledgeable about every detail. I can’t emphasize enough on his customer service.
I will let some co-​workers know about this location bust especially Richard.

Best service I’ve ever had on a mobile phone. Store was well staffed, greeted me warmly when I walked in, and installed a new sim at no charge in under 5 minutes. Highly recommended.

Richard is the best person ever!!! He helped me soo much. I was avoiding going to the store bc i hate dealing with plans and figuring out upgrades but richard made it so easy! we spent an hour with him so he could explain the plans and answered all of the questions. I found out the last time I upgraded at another location the person had me on a super old plan which was costing me so much more!
Richard really made sure that we were getting what we wanted and helped us!!! I will be back!!!

horrible! Don’t ever come to this store.
The store manager Tommy is arrogant, self-​righteous, poorly-​informed, judgmental and humiliating.
Not only did he gave me wrong information about price and return both times, which cost me big trouble, he wouldn’t admit it, instead he accused me for their mistakes.
Till now he still does not admit he was wrong. he has no knowledge of Verizon’s official promotion and gave me this attitude, accusing me for using Verizon’s coupon code, which is 100% legit. And he repeatedly claimed that he was the only person who gave me the correct information and being helpful. What a joke!
When I was trying to correct him and ask him to confirm with customer service, he refused. I was exhausted and since he refused to help me, I said I give up I will go to other stores for help. he said he doubt that I can get any help from other stores? ??
Stay away from this Company, Verizon. I see no reason to use them in NYC. Each bill is wrong, each bill is overcharge, each person is lying. no customer service. I’m so glad I never used them before and will never use them in the future. I don’t like to spend my time fighting with them everyday.

Went into this store while in the area and I was blown-​away by the friendliness and competence of the staff here. Bravo Hope (the Mgr) for keeping a team together that actually seems to ENJOY interacting with Customers AND were extremely knowledgeable. It was a «scouting» visit but ended up with Chantel ringing up a sale.
I’ll make a point of going to this location in the future although the only draw to the neighborhood previously was the Apple store.
Thank you!

Denise, a manager I think, who works here is amazing. She is not only friendly, she knows her stuff. Helped me with a phone exchange issue recently and I usually hate going to these places because as an informed consumer, many times they’ll say they can’t do something (like a simple thing like moving phones between lines) and I usually end up finding the answers myself and making them go through the steps to make it work.
Denise knew how to get my complicated situation sorted out and I just sat comfortably and waited. I hope this becomes the norm for Verizon.

When I originally entered this location, I was greeted by Rokeisha who was professional and helpful in answering my billing questions. However, she did not give me that «wow» feeling I’ve experienced in other Verizon stores with great customer service. Having worked in customer service and frequenting various establishments, I expect to be made to feel as though I am being offered all products and services available to me based on my needs. I spoke with the manager, Jorge, and expressed my concerns in that I heard about a specific product offered and wanted more information and was prepared to purchase. He was extremely understanding and diligent to improve my experience.
After our discussion, Jorge paired me with Luis who was EXCELLENT! He offered other products and services and was extremely knowledgeable on the product I was purchasing. In addition, he provided his contact information in case there are any issues or concerns with this product. This is the type of service I expect to receive no matter who I deal with at Verizon. Thanks to Jorge and Luis I will visit this location again!

Extremely competent sales People, especially Ali, he turned on my cellular iPad Air, gave me a great deal on an additional 5GB data plan and had me in and out in minutes! WDBA.

One of the highest rated verizon stores in New York. They average three stars but the average Unilocaler writes vengeful reviews, so for a phone store that’s pretty terrific. Alex and his manager were very helpful in finding me the best plan and even acknowledged that I’ve been a verizon customer for over ten years. They are better than they have to be, and that’s saying a lot for big retail. Most stores know they can skid by on the bare minimum, but at least these guys try to make the experience fun.

Of all the Verizon stores in all of NYC the SoHo location is my favorite. And the main reason is for their staff. Excellent customer service form the moment you walk in the door. Over the span of a week I visited twice — first to check out my upgrading options and then to make a purchase. It’s been a while since I shopped for a new phone and then Verizon recently updated their plans — so I had a lot of questions… the staff at the store answered each and every question I had and couldn’t have been nicer about it. My go-​to Verizon for sure.
My only complaint — and maybe its a silly one — was the temp of the store. Holy cannoli was it warm in there. It’s hot outside, Verizon! The phones and your customers desperately need you to turn up the AC!

In store to look at upgrades, who helped Ali… Personally I am certain he is a great guy. He made us feel like idiots. I work in customer service. He needs training on treating people with respect and looking people in the eye and spending the time and listening. Verizon hire people who make you look good.

I have been with Verizon Wireless for bout 7 years. Recently I opted to go with the Edge plan and I got myself a Nokia Icon. It is a great phone. I decided it was time for an upgrade so I now opted for a wireless charging pad. I came into this location to have my SIM card changed, which they did with no hassle. I was greeted by a person who quickly got me where I needed to be. All the associates that assisted me did so with a smile and they were knowledgeable. I am glad I came in and found a pleasant VerizonWireless store. I do recommend this location.

This store has excellent customer service all around, but the biggest praise has to go to Scott.
Having your phone stolen before a big holiday is never fun. I had already called Apple and went to another store, stressed at the idea of having to sell my unborn first child for a new mini computer. Luckily, when I called and spoke to Scott, he suggested a way to take advantage of an in-​store promotion that didn’t leave me completely penniless. The promo was confusing at first, but after careful explanation (a chat with my mom: P), I had a new phone, change in my data plan, and a new tablet.
Scott and the rest of the team here were incredible. I was easily able to access the internet with their assistance and the wait time to actually get the phone set up and ready was light years faster than I’ve ever experienced before (even with some technical delays!). Thank you Scott and I’m excited to call this store my local Verizon store going forward.

Pleasantly surprised with the ease of upgrading my phone. Excellent customer service from Ivan! Data switched over, saved me $$ by evaluating my plan, & checked out with sweet deals! All around, a great experience.