Vacca Grill & Lounge

Worst service ever! First I get there and l get asked to move because the table I was sitting in was «reserved». Then we moved and after that some guy asks us to move our chair because we «were in the way». He came to us with a very rude attitude. We ended up leaving a few min after. Very unprofessional service!!!

I would half star it if I could!!!
Horrible Service. Horrible service.
Came here for my birthday dinner Feb 6^th 2016 Rushed to order by 11 «because the kitchen was closing, yet another party shows up 45 min later and they were perfectly ok to take their order» Beautiful décor thats about it. Their drinks tasted like apple juice mixed with ice. Management has no type of care for the customer. Her excuse for letting another table order was «I personally talked to the chef since the restaurant is a little slow right now «i could totally see why YOU SUCKKK. so why were we being rushed to order. Mind you the whole place only had two tables with people that says a lot not being a fast fiod restaurant. You will have to play hide and seek with the staff since they get lost. Never in a million years will I come or recommend Vacca.

Worst place you could ever visit in the heights. I can’t even explain how disrespectful the staff is in this place !! Specially the bouncers and the people on coat check. Never ever going back !! One star because I can’t comment on this disgusting place .but it should be zero

This establishment has very poor customer service! The staff members are rude, ignorant and have no work ethic. They spilled food on my guest and didn’t have the decency to provide an apology. Secondly, once the bill was paid for [over $ 700] the service plummeted further to the ground. The waitresses demanded our tables to accommodate other clients, shoved our belongings towards us and had the audacity to threaten to get us kicked out if we did not do as she said. In addition, the manager didn’t have the professionalism to approach us the clients and see what was going on until we requested to speak to him. Ultimately, we noticed he was as unprofessional as the rest of his low class staff. Save your valuable time and money and DO NOT VISIT this place!
Food: 4 out of 10
Music: 7 out of 10
Sunday Brunch^^

i went there to celebrate a birthday brunch on 11.1.15. Despite the fact that i mentioned to the waiter that I saw a rodent running around and after we paid our 1K bill the female bouncer came over and shoved all our coats in my face. I said to her what happened. She didnt respond. I said to her that my friend’s $ 300 jacket is falling on the floor, which was wet from the previous spill that the waiter made, and she replied «toma, no ingles» and shoved me in my chest. I was really disappointed at this point and requested to speak with a manager who never showed up. I will never return to this establishment. The food is good but the service is sub standard and not befitting NYC standards. I suggest to all who want good service to remain downtown manhattan. They also require a $ 50 minimum credit card charge if you drink at the bar.

I came here yesterday (Monday) for Happy hour. I decided I wanted to go somewhere different
on a random day. This review has one star for the food, one star for the music. Décor is nice. place is pretty small but not too small.
I was having a good time with friends. Until it was time to pay the bill. My date
handed over his credit card for the payment and waitress said they didn’t take credit
only debit. we knew they didn’t want to take credit because its more expensive to swipe
Credit verses Debit (we talking difference of a couple cents). We handed over a debit card 5 min passed and noticed the waitress was by the computer still trying to process the payment. To make the process quicker I headed over to the ATM for some cash and
it was out of service, of course. weird because I had just used it to pay for hookah refill. We waited some more chatted a bit, once we look over to see if our receipt was on its way. it wasn’t. My date decided to just head out to an ATM out side for cash. when he stepped out the waitress came to apologize about the network and blah blah she was calling the manager. I told her to just forget it he’s out getting cash. Once he comes back to pay the bill in cash, waitress has no «change» to give him LOL. Ridiculous. Not even that, my date complains to them and one of the guys at the bar told him ill give you a free hookah refill. really? we have been trying to pay this bill for the past 15 min and you really think we want to sit back down to smoke hookah cuz you didn’t give us change back? Date got even more angry and the guy has the nerve to dig in his pocket to give him change. that wasn’t the point. The money didn’t matter it was the fact that it was so inconvenient because your machines don’t work, not even ATM, having to step out for cash and you don’t even give the correct Change and jokingly say your going to give us fucking coal for change & then reach into your pocket as if the issue was the money. First and last time I come to this place.

Came here on a Saturday night.
Ambience: Place is narrow but long. There are various tables in the center where people order bottles and hookahs. The bartenders are attractive muscular guys in tank-​tops, not bad at all. The crowd was mostly Dominican. There is not a lot of room to dance and people tend to stick mostly to their clicks (something I notice happens in the heights a lot). But overall good vibe, especially when compared to other lounges in the area.
Music: Quite good, a good mix of Latin, top 40 and old school.
Overall it was a cool place and I would not object to coming again if in the area.

NEVER AGAIN! First and most of all the place is way over priced and overcrowded. I called a day before going and was terribly mis informed. I was told that the birthday package was almost $ 400. This included 3 bottles of 12 yr, hookah, cake, and 2 Champagnes. When we arrived of course before 12 because you HAD to arrive before 12 in order to get the birthday package, they told us that we couldn’t do 3 bottles of 12 yr… we rrally anted to do 3 Buchanan and we were forced to get 2 Buchanan and 1 Ciroc. Now we needed 2 tables and we were forced to buy 2 more bottles for a minimum of $ 250 each. Now when the waiter brought me the cake she tried to snatched it away and told me it was just for the pictures… OMG!!! Who does that. And at the end of the night they didn’t even give us the 2 Champagnes… it was all a SCAM!!! NEVER AGAIN!

I was here last Friday, after being brought here without knowing. I have to admit that I’m not a night club fan, I called it night club because I went there at 1 AM when the place turns into one. My friends ordered a bottle of Johnny Walker Black for $ 175 + 18% tips included makes it to $ 200 and something. It was fine considering that we were going to split the check by 3, but why my friends has to get stupid and order a bottle of champagne (Moët Rose) for $ 200 dollars, yes $ 200 dollars. We went from paying $ 67 each to fucking $ 170 each because of my friends.
I liked the atmosphere, the music selection of the DJs, the server, but $ 20 dollars to enter is way too much considering the amount of money that you are going to spend inside. I’m not cheap, I just don’t like to spend that amount of money in 3 hours or maybe less.
Go here if you want to have a good time, but plan what you are going to do with friends first.

How is there only 3 stars?

If you’re used to great and superior bottomless brunch.
DO NOT COME HERE.
mimosa’s are watered down with lots of ice, when did mimosa have ice? Their sangria was super sweet, I had to combine both mimosa and sangria to balance each other out. I got their Vacca Special and it tasted like egg pizza, it contained only one piece of shrimp that was chopped up in mini pieces, the only good thing about the whole experience was their calamari with chipotle mayo.

Beautiful Space and lively atmosphere, my second time visiting this establishment was very disappointing
Hostess would not seat us at table that was specifically reserved for us having of the party in attendance.
The brunch menu sucks, I do love the calamari, because of the freshness but other than that, they don’t even have steak and eggs on the menu, I had the mangu with tres golpe last time and I can make a better one at home. The french toast was overcooked and bacon under cooked, it baffles me how you can ruin a brunch plate.
The music was up at ignorant levels at 3pm, 3pm felt more like 3 am and the fact that a waiter kept coming by every 10 minutes to ask if we wanted hookah was annoying. They should have a smoking and non smoking section, It’s a kid friendly establishment however nothing is done about the second hand smoke.
They do serve you enough drinks and sometimes will just put down the pitcher/​carafe at table but the mimosas don’t get you buzzed. I really wanted to love this place but there“s a lot of areas where they need to improve
Also let me point out that brunch finishes at 6pm so if a late comer comes and wants to order at 5 :50pm the waiter should take her order not tell her brunch is over because if his shift is over at 10pm his boss is not going tot ell him his shift is over at 9: 52
.

Omg this place it’s amazing I love it I never had so much fun in my life. The food was ok bud the ambient love it love the Sunday at this place they brunch it’s amazing the Djs are great it was a pleasure for me to be at this place coming back soon

I have been here for both Brunch and Dinner. The Food was amazing ! The staff was extremely friendly. Only issue is they’re only open Friday, Saturday and Sunday. Wish they had Lunch/​Dinner Monday-​Thursday.

I have been here on two occasions:
Brunch: EFFING AMAZING. Fresh calamari, delicious French toast. Delicious steak and eggs… BOTTOMLESS MIMOSAS. I really don’t think I need to say more.
Oh yeah, there is more; I discovered their awesome restroom and their even more awesome massive full length mirror — MADE for Instagram selfies.
Birthday dinner: I had my birthday dinner here in September. The reservation for 6 was easy. It was around 9pm on a Saturday, it was mainly empty, the music being played sucked, there was nothing exciting about my churrasco. What was good? The drinks. The company I was with. The waiters attentiveness and the birthday cupcakes presentation.
The restaurant is beautifully decorated and I like that it’s tucked back in an almost alleyway.

I chose this lounge for a birthday event. I had never been here before but it came highly recommended by two of my friends.
Earlier in the week, I called them to reserve a table over the phone but was told they only accept payments in-​person. Since this location is not convenient to my home or work, it was difficult for me to make it there before the big day. Both of my friends know a few people who work there so I was permitted to hold onto on the table.
Upon arriving, they were still serving food. It is nice as a restaurant. The tables were bit tight but I guessed that was just for the restaurant time. I was shown to my reserved table — a lone silver square table at the end of one of the rows. I thought the placement was odd and mentioned it to them. They assured me that when they convert the space to a lounge, they would raise the table and it wouldn’t be so akward.
After a few minutes, they began the conversion. This means they eliminated all of the clear chairs and raised the tables. Suddenly, something happened… they took my table and placed a super small round silver table. There was nooo way in this world that table was going to accommodate the drink package and the hookah. There was an empty table next to us so I asked if we could switch to that one, the party had not yet arrived (they never showed up) so it wouldn’t be an issue. They said they couldn’t and the reason they switched the table was due to space issues. I had to insist on getting our original table back. I prepared for this night and I didn’t want to have a foul experience especially on someone’s birthday. Back came the original table. All was well again.
Our server took the bottle order and soon we ordered hookah. Since there were 15 of us, we requested extra cups, hookah pieces, bottles, etc. Although it was busy, he was attentive and fulfilled our requests pretty quickly. We had to remind them to bring the cake and they never announced the name for the birthday wish shout-​out. Not the end of the world but slightly annoying.
Dancing is out of the question… good luck getting to the restrooms. I recommend it for individuals who are into being seen.

I must say I’m so in love with this place first of all, the decorations in this place are beautiful it’s so elegant and classy, type of place you wear your best outfit to lol! I went to dinner before it turn into a lounge, based on the Unilocal reviews, I decided to choose this place and it was awesome I wanna go here all the time. Food is amazing service is great, the hookah was to die for!!! I’m excited for my next visit!!!

First impression is everything to me and my first impression of this place was 1 star. «Valet parking» was really confusing. I would say a little disorganized. Vallet parking is not worth 15 dollars. I’m extremely upset. My discomfort was pretty noticeable and the staff didn’t do anything to make us feel better. Although The decorum is certainly eclectic, I will however list the pros and cons.
Pro
–waitress was attentive and very professional (Yeimy)
— food was good (Playera de Marisco)
— the decorum was interesting
Con
— menu was extremely hard to read
— the food was good however a little on the cold side.
— valet was off
–Lighting was a little uncomfortable (too dim) great for a club but not to read the dark areas of the menu.
— it wasn’t as cozy as I expected for a restaurant.
— the area is a little secluded
— inside was a little cold (for my parents).
Definitely needs a little tweak. Sorry but it’s not worth a far drive. A little disappointed.

This place had done a complete 180 degrees turn!
I came in after having brunch next door. Was served by Leo at the bar and he made sure I got the best value of the place and took care of me as a customer making sure I want mixing doesn’t types of drinks.
We (me and my date) were a little hungry so we ordered the skewers, one lamb one chicken. Delicious! Surprisingly good and appetizing.
Overall great atmosphere, good staff and nice setup. The management has definitely has implemented a new plan for this place.

Stay away!!!
The champagne room was nice until I saw the huge picture of a naked man sitting on the toilet. What the!?!
The service was horrible! Some hookah boy Bello charged us $ 30 for hookah and $ 15 for refills and then the charcoal turned off. He refused to change it without charging another $ 15. Had to scream at everyone I ran into until I got it changed free of charge.
When our party moved to the «VIP» area my brother had a bucket of ice spilled on his shoulder by one of the staff and I got cranberry juice spilled on my feet from the same guy.
Drinks were weak! Food was decent. Service was beyond horrible.