US Post Office

It got better now I feel like. My favorite employee is an Asian guy, he is the best and super friendly.

Xenia is the absolute worst employee I dropped a package off 2 days ago with a prepaid label and it still has yet to be scanned anywhere. I went back to see what happened and she was rude, lazy, distracted by closing out her drawer and doing other things away from the window while I was still talking. She told me it would be scanned when it will be scanned and there is nothing she could do. She also decided to make up a lie and say Monday everything was down so they couldn’t scan any packages and they never do which is not true. I was asking her what to do and if the package could still be there when she just got up and walked away for lunch. She shouldn’t have said next if she wasn’t going to help and just walk away from a paying customer that was concerned about a missing package. I then talked to somebody else who said she does this all the time. Why does she have a job still??? How does management not realize how horrible she is! Don’t waste your time go to another location!

probably THE WORST post office ever, i called to track a package and the woman who answered hung up on me 3 times! without letting me check if my package was at the post office. Unbelievable!!!

Every time I’ve gone into here and had to deal with Xenia, it has been the least peasant conversation ever. She will tell you two different things, then once you try to clarify what she means, she gets all condescending like she did not just contradict herself. I’ve had them tell me that what the website says is one thing, but what they do is another.
If you see Xenia working, leave. One interaction with her will explain why USPS is going under.

Why do the worst post office employees end up here? Poor oversight because it’s a small location? No idea but brace yourself for sullen, slow workers trying their best to foil your outrageous plan to mail a package. They make up the rules as they go along. They once lost my vacation hold mail, returning it four months later. Evil might be too strong a word, but maybe not.

Probably the worst customer service I’ve ever experienced anywhere. All the women that work here have the worst attitudes, and treat you like any questions you ask are the dumbest thing they’ve ever heard.
Usually when I go to a normal post office I never have to buy a label to write the address on it, but when I tried to explain that they women behind the counter she just looked at me like I was nuts. So, I decided to give in and buy the damn label, but when I asked her where they were she had the nerve to say, «you don’t see them right next to you?» CLEARLY I DIDN’T! Otherwise I wouldn’t have asked.
Anyway, I got off the line and went back to fill out the label. I got back on line and luckily (or so I thought) I didn’t have to go back to the same woman. The next lady looked like she simply didn’t want to be bothered. And when I did have questions (like why I was being charged next shipping instead of standard) she acted as if I was bothering her.
Needless to say i left pissed off, and ready to call HR to complain. Luckily for them I forgot, but I’ll never go to this place again. I understand now why it’s always empty. If I could give no stars I would.

BEWARE. To call the employees of this post office incompetent, lazy, unmotivated, rude, bizarre, unfocused, and unfriendly would not even begun to scratch the surface with a dull coin!
These employees are the physical embodiment of all the aforementioned adjectives to the millionth power. If it were not for the convenient location, I would never step within 30 blocks of this place for fear of catching the bad vibes disease. They have no desire to help anyone with anything, and seem to be there simply to cause frustration and problems for anyone seeking even the most menial of post office services. My hatred for the employees of this post office is unrivaled, and I would spend a good deal of time and money to have every one of them fired and blacklisted from any type of future employment if only there was a constructive way to do so. HORRIBLE HORRIBLE HORRIBLE!

Wow this place gets a lot of hate. Everything I’ve posted from here has made it to the end destination. Isn’t that what really matters? Yes its tiny and the lines are long but the James Farley Center isn’t too far away if you are complaining.
Sure it can be a little frustrating but always amusing characters in this place. Just smile and go with it.

I think the postal workers here are actually double agents hired by UPS and FedEx to make the USPS look terrible.
The customer service is so rude, and they are barely competent. We had trouble with large mailings getting out the 10^th Ave office — so we walk over to 18^th Street with bulk mailings now just to be safer and deal with the better personal.
Once a co-​worker of mine saw a blind man with a seeing eye dog being yelled at and told to leave by one of the employees since pets were not allowed in the post office. Everyone in line was in shock, a few tried to reason with the nut job, but to no avail. Hard to believe but it’s true.
Thank god email and our own postal meter has cut down our interactions with them drastically.

Very short lines. Very slow lines. The workers here are right out of worst DMV mold of slow workers for the sake of working slow, to chase customers away.
They don’t even know basic postal mailing rules. I just had a teller insist to me that first class mail could only contain paper sheets, and insisted on charging me priority rates, when I told her I was mailing a fabric sample. I did not believe her, took my envelope home, and looked up the rules online at USPS, where it clearly states anything can be sent as first class as long as it is flat, within ¾ inch, flexible and within specified dimensions.
How can a postal employee be so misinformed? I half believe it was intentional lie to annoy me to not return to cause them to have to actually do productive work.

The staff at this post office are incompetent — not the B team, not even the C team, they come in at a self-​satisfied D. Seriously. One employee followed the very same apparently error-​ridden procedure for mailing my domestic package FIVE TIMES in the course of 45 minutes. After the second time, when I suggested she change her procedure, each time she responded in a «golly-​shucks» tone, «Oops, it’s too late! I’ve already done it.» ?! Problem Solving 101. Finally, because it was after closing, the manager (who had returned to the premises in order to unjam a key another employee had shoved into the front door even after a colleague of hers had specified a few times, «Use the round one, NOT the square one») finally intervened. At that point, for whatever reason, he couldn’t process the package electronically so had to spend another fifteen minutes sorting stamps to cover the $ 58+ postage: «Let’s see, how much is left… do we have any three-​cent stamps?» I’m not kidding. As soon as I escaped, I crossed the street to unwind over a couple of cocktails.
On another visit, an employee couldn’t tell me whether or not the post office offered an overnight international document delivery service. I got stuck in a silly Laurel and Hardy routine with him.
Come here only to buy stamps and drop off mail. Should you need assistance with anything more complicated, wait until the female African American employee is available — I don’t know how to identify her other than by her race and gender; apologies! She knows what’s up.

Ok, well I’ve been here a bunch more times and i can say the people who work here are both lazy and crazy. But I will still come here because the service is sooo much faster than the other post offices nearby. This is not because the employess are good, but because fewer people use this post office. The last time I was here, i did witness a guy from Spain flip out because the postal employee kept telling him to fill out the wrong paper and then made him get back in line each time.
Do yourself a favor and bring a pen in case you have to fill anything out. The ones at the desk have been ripped out.

Longest wait times, no where to sit. Horrible place avoid at all costs, worst one in the city. I have to go here occasionally, and they are the rudest people ever! Patronizing, condescending to the elderly and hard of hearing so bad, that everyone can’t stop talking about the tellers in line. I’m young, but old enough to know better coming in to do business with these people is like entering a whole new world of ridiculous if you ask me. I received a written apology and a phone call from the main office. Most of the people that come here are elderly, and they put metal bars on the window displays to avoid letting anyone sit down there. That was so heartbreaking to see when you have people come in who can not stand up straight and/​or need a walker. Shame on this place for being so degrading!

Hmmm.
Everytime I go, which is about once a week, I hear one of the employees threaten to write up a customer for being aggressive. It’s not unusual to see the cops inside to mediate either. Also, the people who work there tend to have very short fuses, not very good listening skills, and for some reason expect customers to have all the post office regulations memorized.
I would go somewhere else if it weren’t for the fact that they’re the closest and on the way to Chase with a visit to Bottino’s afterwards for some iced coffee and the #14.

Not the worst post office in the world, but my husband begs to differ.
The ladies once you get to know them and their obvious limitations can be worked with. It’s just that you have to invest a little time and charm in doing so. At least it saves the schlep to 18^th St. Like your gallery owner has TIME for you to schlep to 18^th St !

The ladies here are super. When I worked in a Chelsea gallery the would always be chipper and laughing, but still helpful as can be. I’d do mailing at least once a week and they were friend from day one. While the lines can be long, making the clients testy, it would remain moving as fast as possible.
I’d give this Post Office 5 stars, but the clientele are so annoying that I can not bring myself to do so.