Tom Ford

I went to NYC specifically to buy ties at Tom Ford. When I went to this location and asked to see them I was almost pushed out the door by a salesman. He told me no menswear was sold at the location and I would have to go to the «other store». As I walked away I noticed an entire room of men’s suits through the window, but I couldn’t believe the sales associate would lie to me. The only other address I could find for Tom Ford turned out to be the corporate headquarters. When I arrived there security was happy to send me to Tom Fords corporate office (the building has tough security) and Tom Ford is the whole top floor. When I stepped off the elevator the floor was almost completely dark. I managed to find one secretary who assured me 100% that the store I had been to was the only Tom Ford store and they carried menswear. I was so upset that a sales associate deemed me unworthy to shop at the store I never went back to confront him. I had told several friends and family members that I was going to NYC to shop at Tom Ford and quite embarrassingly had to tell them why I returned empty handed. I have always loved Tom Ford the man, but Tom Ford the brand, will sadly never see a dollar of mine. After a few weeks went by I emailed the customer service department providing them with a more detailed version of my experience and have never gotten a response. You would think they would have the decency to apologize and try to reconcile the situation but that was six months ago and I have yet to receive so much as a canned we’re sorry email.

Love Tom Ford! He’s a genius! Classy and sophisticated.
Customer service is amazing. Staff goes above and beyond to help out. Their service goes on a personal level which makes you feel great.
I will definitely come back, instead of getting my Tom Ford from a department store.

My mom and I came into the store two weeks ago. We were greeted with smiles from multiple salesgirls who could double as models. We went to women’s cosmetics because my mom wanted to find a nail polish she saw a while ago. Veronica came over and was very sweet and helpful. We only got two nail polishes (she was originally just going to get one but fell in love with Smoke Red and African Violet). After my mom bought the nail polishes Veronica offered us both some amazing champagne and talked with us for a little while. Afterwards we looked at the clothes which were all sexy and exquisitely made, and as a Mariah Carey fanatic I was pleased to see the dress she wore to this year’s BMAs. We went upstairs to the men’s department and I almost died after trying on a black leather jacket with a shearling collar from the fall collection that fit me like a glove. The second I get a job in retail (maybe at this store…) and can afford it I will definitely be shopping here and buying more than just nail polish.
As a side note, the nail polish is amazing. Very concentrated and glossy.
Five stars for the store, which is beautiful, and ten stars for both the clothes and Veronica.

Don’t complain about customer service if you’re going in there just to buy a pair of glasses. Get those online, such as from iSunglasses, they are cheaper, and will fill prescriptions. Come here to get what TF is known for — proper clothing, get treated like royalty, and have scotch or champagne at 10am. You deserve to treat yourself as such if you’re spending $ 4000 on a suit.
Contrary to popular belief, if all you own are TF glasses or beauty products, you’re still a molly popper.

I love this store… it’s a treat to visit.

This Tom Ford boutique never seizes to amaze me. I always say I’m just going to look when I come here but I always end up buying something. As you are shopping make sure you enjoy the complimentary wine or whiskey. I must say I’m happy with my purchases. It may be a little pricey but it’s worth it.

I am not one of customers who just wonder into the store, buy a perfume and then leave.
I have 7 Tom Ford suits including 1 MTM and 1MTO, 3 leather shoes and many other accessories.
I crave for Tom Ford. They indeed make the best suit.
However
Buying suit at TF NY store is less exciting as comparing with joy of wearing them. It sucks. It makes me almost want to switch to bergdorff’s TF department.
I bought 4 suits from the TY store. The first three experiences were an disaster. Unlike my beloved LA store and LV store, the service was extremely disappointing. The store was almost packed and some staffs were simply standing around, playing their phones, and staring at customers.
One of the staff MTOed a suit for me, which turned out to be the one different from the one I was looking for. Since it was already tailored, I cannot return it.
The tailors there was not great AT ALL. I would not trust my suit with them. And for that I am talking about «Signior» Igor. For the 3 suits I bought from here, I have to re-​tailored at other stores (LV TF, LA TF, Bergdorff). Signer Igor apprentaly don’t know how to do pants and appropriately taper the waist.
My recent experience with TF NY store is getting better. I can see the improvement, but I have to say it is still way below the standard set at the LA and LV. Staffs here are so meaninglessly presumptuous and busily mouseying around like a hoard of flies, otherwise, they will just stand still and mentally moseying around. Where is the sense of exclusivity, the atmosphere of elegancy, the service of excellency.
Mr. Ford, your NY TF store is quite a shame.

HORRIBLE CUSTOMER SERVICE!!!
Have called during hours of operation, no answer. Have left voice messages, no calls returned. Have left emails, no reply. Have been experiencing this for 2 – 3 weeks now. This is what they do when they OWE YOU $ 3,000!

I can only speak to the cosmetics department. The service is A+. The staff is super friendly. You are greeted like an old friend at the door and directed to the area of the store you are interested in.
The people in the make-​up department were lovely. Very helpful with good suggestions and minimal product push. I would definitely come back.

I always enjoy the shopping experience with this particular store. Staff are friendly and professional. The clothes don’t need any stars, its beyond 5 stars!

Great clothing, accessories and cologne. Horrible experience with their staff, however. Parts of it at least.
I called ahead this morning, got transferred 3 times and waited for about 10 minutes before I was assisted. Not that big of a deal. I provided the sales rep on the phone, Sabrina, an item number and a description of the item I wanted a stock-​check on. It’s New York City, and items are often sold out of stores… so I make sure I do this every time I intend on purchasing something specific.
She told me it was in stock, and I asked her if Tom Ford allows for items to be placed on hold. She said sure! And took my name. I spelled it out for her, but she didn’t ask for my phone number, all she did was tell me to go in and ask for Nikolai. So that I did.
I trekked from Queens (near JFK), to the Upper East Side… which is a far way by MTA standards. I went in, walked up the stairs and asked the first man I saw for Nikolai. It turns out I was speaking to Nikolai. I told him I called and put an item on hold. and he said «Is it a wallet?» I said yes. He had an expression of guilt and disappointment on his face. He began to explain something, but before he even mentioned anything he interrupted himself to go into the back and call the rep, Sabrina, who I spoke to earlier. As he waited for her to come out, he told me it turns out they didn’t have it in stock in that location — the only NYC location that I could find. He further went on to say «She didn’t take your number… so she couldn’t call you to let you know.» Whose fault is that?
She came out to further clarify and tell me she «misread» the computer and that it wasn’t in stock in their location. I asked «So which location is it in?» She told me Beverly Hills.
I’m not a geography major, but… how does one mistake the west coast for the east?
She apologized, as did Nikolai, and they suggested that they could have it sent from the other store to theirs. I asked if it would be faster if I just ordered it online… they said yes. So I told them that’s what I’d do. I asked to see the other wallets they did have in stock, and the gentleman who showed me them apologized for his coworker’s irresponsibility and recommended I check Bergdorf Goodman for it; I called them, they didn’t have it.
So yeah, they didn’t have something in stock, not their fault. But I was assured it would be there when I arrived, commuted from Queens to the UES, only to be told it wasn’t in stock, and I was essentially out of luck… with no solution to compensate, or remedy the situation. Only a «sorry.»
I proceeded to order the item online upon getting home, but that didn’t give me the 3 hours I wasted back.
TL;DR: I called, asked if something was in stock, I was told yes, the rep «put it on hold for me,» I went to the store, and was told it was in fact NOT in stock.

Tom Ford is literally one of my favorite designers (he owns smooth fox terriers) — I am pretty much obsessed with his purses and perfume lines. My husband bought me the Flap Over Zip Bag in brown a few years back; I literally cried from pure happiness. I absolutely love the oversized hardware and the zippers, and the purse itself smells deliciously of leather from the calfskin that it’s made up of; very roomy and spacious. Made in Italy, the bag is pure quality and definitely will last a lifetime! Also, I am obsessed with the Neroli Portofino Eau de Parfum — the scent is simply intoxicating with a combination of citrus oils, floral notes, and amber undertones. Absolutely divine! I love the fact that they have a store in NYC, but you can also find his line at Neiman’s and Bergdorf’s.
+Flap Over Zip Bag: D
+Neroli Portofino Eau de Parfum: D

Nous sommes allé dans cette boutique avec mon amie. Je n’ai jamais été aussi bien reçu dans une boutique auparavant. Les vendeuses sont agréables et très souriantes. Leurs uniformes de travail est d un chic !!! Tout de noir vêtu chemisier noir très joliment travaillé.
Elles nous ont proposé de quoi boire (eau, café, thé, Champagne …) .
Les produits Tom Ford quand a eux, sont absolument divin. Je conseil vraiment cette boutique

I was looking for a specific pair of boots for my wife, which they did not carry, however I walked in off the street, asked for the manager and she actually came out to explain why they do not carry the boot, what boots are like the boots my wife wanted and some other suggestions. This place is as upscale as a shop can be and now I can tell why the rich love to wear Tom Ford.

…Tom Ford.

Great experience shopping for my hubby’s birthday gift.
Kim was extremely helpful and patient in my quest to finding the perfect gifts.
I wasn’t rushed and they provide individual attention.
If you want to splurge on luxe products, this is the spot!

I only rock Tom ford (jayz)

I have a crush on Tom Ford (and so does my husband,) so I always try to pick him up something for special occasions from here. The staff are always kind, proper and helpful, even when I am dressed like a bum running there after a long days work. You will spend a pretty good chunk of change but it’s well worth it. Don’t forget to check out the perfumery in the back (sigh!)

After being impressed by Ford’s recent offerings through the heavy media penetration he’s been doing (ie. Skyfall and Suit & Tie), I decided to take a trip to Madison Ave. I suppose it’s important to note that I decided before I went that I was going to buy – and not window shop.
After reading several reviews (including NYT), I was prepared for the worst. It was said that the staff was rude and disingenuous, waiting for the minute those plebeians without an appointment walked out the door. It was, however, completely the opposite.
Firstly, I am 26 years old, and went there dressed casually on a Saturday; wearing khakis, a button down and my dress overcoat (it’s February!!). I was also with my fiancé who was similarly dressed. Although it never ceases to amaze me how retailers these days continue to judge books by their cover, I always note how I’m dressed compared to how I’m treated, as it is usually a good litmus test for the quality of the store. For example, I’ve gone into Tiffany’s wearing sweats after the gym and after work in a tailored suit and have received the same treatment on both occasions.
I was cheerfully greeted by a staff member when I walked in. After glancing at a case or two, I was asked if I needed any help, which I declined at the time. The salesman seamlessly dropped back into the background of the small room. As you can imagine they weren’t busy, which can make a customer feel uncomfortable if the staff is TOO attentive.
I studied the various items in the room, impressed with the quality of the suits and held a certain level of respect for the more «peacocking» offerings. After browsing, I started to pull out various pocket squares and ties in the glass drawers. A salesman had come back into the room and was arranging new suits, but again was not intimidating. After going back and forth with my fiancé on a few item, I asked the salesman for his advice. He eagerly asked me questions and selected a few items of varying patterns and colors. He offered his suggestions, and while I followed it on one, he was not «judgmental» when I went with my own instincts on another. In addition to the p. squares, had a couple of ties I had previously pulled and told him that would be all. He brought the items to the back, wrapped them, and sent me on my way with a smile and a handshake. While I was waiting to checkout, my fiancé perused the make-​up and had a similarly pleasant experience with the girl there; purchasing a lipstick.
In sum, I had a great experience at the store and was impressed by the staff. Monetarily, I walked out with two pocket squares and two ties for a shade under $ 800. While it is certainly on the expensive end of menswear, and I will not be outfitting my wardrobe in TF anytime soon, little indulgences can sometimes be worth it.

I checked out the NY Tom Ford store today… and like the Las Vegas Store, I love to brouse, and drool over the beautiful suits, ties, jackets, shoes and sunglasses.
Tom Ford’s flagship location is a museum… if only I had more time to try on every suit and jacket in the store!
I love you Tom… You are my style and fashion God!

Dear Tom,
I was not disappointed; Great staff, got 2 suits!
Can’t wait to see the new collection; women in 2011!
It’s cheaper than plastic surgery and the result…