Todd Layne Cleaners

Great laundry place, been using them for 4 years. Always nice to use a business who takes the time to learn who their customers are. Can trust them w my clothes!

This place is an absolute despicable excuse for a business.
It’s taken me a very long time to write this review, but I’ve finally mustered up the courage. I cannot go into every excruciating detail because not only do I not have the time, but I also don’t care to share every bit of unpleasantness.
1. They lost two items of mine — one was a coat that I had bought for $ 150+ and the other a $ 200 silk top. I was told with the coat that I «must not have dropped it off» with them, and on the silk top that I had being fixed, that they simply didn’t know where it was put. It took more than one month to get both back.
2. I had the zipper of a Diane von Furstenberg down coat with them to be repaired. When I first went to pick the coat up on the date that my receipt promised, I was informed that it was not yet ready. I asked why, and no legitimate reason was provided. They told me to come back two days later, and I did. I then took my coat home. The next morning when I went to put my coat on, a sharp object in the left arm of my coat scratched me and prodded my arm. Totally in shock, I reached into the sleeve and pulled out a set of PLIERS. Yes, PLIERS. There is not a single tool item in my apartment, so I knew for a fact this wasn’t mine. I took the coat back that night with the pliers and asked for an explanation as to what happened — because by that point, the pliers had caused a gash in the arm of my coat. The imbecilic woman working there that night (I wish I knew her name) was giggling like a child at what I had found and said that the repair woman must have dropped it in my coat. I told her that this was completely unprofessional, and that the coat had to be repaired. They said they would repair the coat. When I went back to get the coat, I had received no formal ticket since they just said they would do it, and when I requested that I not pay for the repair or for the month-​plus late delivery of my silk top, the woman argued with me and said everything had to be paid for before I could leave. I essentially got into a shouting match with her because she wouldn’t budge, and insisted that I pay full price for EVERYTHING that they had messed up/​not delivered on. When I told her that customers don’t pay for incomplete or inadequate work, she laughed and scoffed at me and continued to tell me that I had to pay in full and that the owner, Todd, would make no alternate arrangements. There’s also a relatively young guy with brown hair there who was parroting her comments the entire time. Given the fact that I wasn’t going to leave without paying (as I didn’t really feel like getting any further involved with these people), I paid, grabbed my stuff, and left. I’ve not since looked back.
This is a PATHETIC excuse for a business, everyone who works there is rude, disrespectful and behaves poorly toward customers. I can’t believe I gave them as much money as I did for the time I went to them for the crap work they did. Will NEVER be back, and I highly advise you don’t go, either.

They lose my shirts every week. Then when I call them, the guy says «Can I call you back?» then he never calls. Seems like a poorly organized bunch… avoid.

I have gone here three times for their Wash & Fold service, and have had two very disappointing experiences.
On my very first visit, I received the discounted price (advertised outside of the store). Everything went smoothly until I received my clothing. They gave me a phone call asking if they left someone else’s toilet seat cover in with my clothing. They explained that they threw the toilet seat cover in with my machine and may have left it in there. I do not know why anyone, anywhere, would wash another customer’s toilet seat with another customer’s clothing. It’s hilarious because in a comment to another Unilocaler an employee said, «Unlike the competitor that you mentioned, we wash clothes on our own premises and we don’t mix different customers garments in the same machine.»
I decided to go back because it is close to me. On the second visit, I was given a bill for $ 67 dollars for two bags of laundry. I asked about their promotion for the fist four visits where an elderly woman rolled her eyes and reprinted my ticket for $ 32 bucks.
Today when I visited the store, the clerk at the front desk did not want to honor the advertised discount price. After I pressed him on the issue he agreed. When I got back to my apartment, I received a phone call saying the manager refused to honor the discounted price and that I would have to come pick up my clothing.
I should have stayed away when they washed my clothes with another customer’s excrement.
.Rude service/​Rude people
. Overpriced and shady with their «deals»
.Incompetence all around.
If you wanna overpay to people who don’t deserve your money or patronage and give unnecessary attitude and an all around negative experience then this is your place.
Save your money and good energy and wash your stuff elsewhere.

The very first time I dropped off shirts they misplaced them and were rude and defensive about it.

I regularly used Todd Layne while in New York City this past summer. My clothes were always delivered promptly and nothing was ever lost. I found the pickup request form on their website easy to use and they were always very pleasant when I came in to the store. I will absolutely use them again when I am in New York City.

I have gone to the wash and fold here several times, but I will never go there again. When I went to pick up my clothes they (the owner came out too) eventually discovered that my clothes and another person’s had been mixed together and put at random into our 2 different bags. So I had to STAND THERE and sort through my clothes and this stranger’s clothes (I’m sorry that I sorted through your underwear, stranger, but blame these people!) to get all of mine to take home.
At the end of all of that (in which another person could have easily stolen whatever clothes they wanted!!!) I apologized to the guy at the register — who was very nice and apologetic to give him credit — and said I wasn’t paying. The Owner was there at the beginning and didn’t apologize ONCE. He wouldn’t even come back out to talk to me when I asked to speak to him and offered not to write this review.
This is what you get for terrible customer service and, well, terrible service in general. I can oversee mistakes, but I can’t oversee not even apologizing for them and being so incredibly rude.

I moved back to the neighborhood around January this year. They were close by and convenient. After going here for a couple of months, I would say their customer service is ok. The lady that works there is nice, but the guy who seemed like the owner is not. We’ve had about 4 dry cleaned shirts that had broken buttons or white stains. When we went to return them, the guy looked at us and then checked the tags to make sure they did the work. Totally unapologetic about the fact that they messed up very expensive shirts and just took them. The wash and fold delivery typically can be ordered same day and the young delivery kids are nice. Their wash and fold is pretty awful. I can totally understand a sock missing here and there but in our last wash and fold had a total of 7 socks with missing matches. Our apartment is way too small to be missing that many. I’m pretty sure I lost other pieces of clothing as well. The wash and fold is alright outside of that but for the prices they charge, it’s not worth it. I wouldn’t recommend it for the price, service and quality for both dry cleaning and wash and fold. There are too many other options to settle for this.

First, the pros: their wash and fold is great. Their staff is generally pleasant. I’ve been going to Todd Layne for two and a half years, and up until last month, I had just one mishap with their dry cleaning that I had written off as a fluke: they lost the belt that came with a skirt and ultimately ended up making a new one in a similar fabric. All good.
Last month, I decided to take in my down comforter to be dry cleaned. It was supposed to be ready on ¹⁰⁄₂₂. I came in to pick it up; it wasn’t ready. No worries. Came in a few days later; still no. Got a call a few days after that: the comforter had been misplaced because the tag had fallen off, but they were bringing one in that they were *pretty* sure was mine. Came in to check; nope, that wasn’t it.
On 11/​4, a full two weeks after my comforter was *supposed* to be ready, it finally came in. I told the guy working there that, given how late it was — not to mention the time I took out of my workdays to call and check on it and the multiple times I left work early to come in – I didn’t think I should have to pay the dry cleaning bill. He said it wasn’t up to him, but he would have management call me the next day, so I paid for it and left, mostly because I didn’t want to sleep another night bundled up in a sweatshirt and wool socks.
Well, of course they didn’t call me, so I called them and spoke with Alissa, the Customer Service Manager. She was extremely rude, cutting me off and talking over me, despite how polite I was then and throughout this entire ordeal. She flat-​out refused to refund me and offered instead to give me a credit for future dry cleaning or laundry. That’s okay; I’ll be taking my business elsewhere.
There’s a reason why all of Todd Layne’s Unilocal reviews are either 4 – 5 stars or 1 – 2 stars. When they’re good, they’re great. But when they mess up (which is inevitable for any business), they do NOT do right by their customers.

Terrible customer service.
I went there because our dryer had died and I had two loads of wet clothes. They will not let you use just the drier, you have to wash as well. I explained that my clothes were damp, just washed (because the dryer had died mid-​laundry). I offered to pay extra, to pay for the cost of the washing… still «no». The clincher was, there were no available washing machines and three available dryers.
I went to a competitor up Second Avenue where they were much nicer, cleaner and less expensive prices.

Their wash n fold smells better than Po Yee 89 (one block up), but we didn’t think it was worth the price difference.
The machines are VERY overpriced… try to go when they’re doing their half off times.
Nice staff, though.

This place is terrible. They lost my shirt then wouldn’t pay to replace it and implied that it was my fault.
The bottom line is avoid them at all cost. You have been warned!

They didn’t deliver when they said they would, and when I called to check on our clothing, I was told their records showed it had been delivered. Our doorman had no such record. After a bit of searching he found that it indeed had NOT been delivered and it was still sitting in the store. After that I don’t have much faith that our belongings won’t be lost. Once it arrived, everything was wrinkled and slightly damp. It costs way too much money for laundry service for it to be this bad.

This place only gets more than one star because self-​serve laundry is half off before 5pm on Fridays. Overall though, Toddy Layne is not good. It’s expensive, takes longer than other laundromats, and has no value added. More notably though, THEY LOST MY JACKET right before a snow storm! To be fair, I got it the next day and the girl working there seemed liked she genuinely felt bad, but she should have because THEY LOST MY JACKET.
I recommend going to Andy and Rich’s across the street. It’s cheaper, the guys working inside are really nice, and the quality is just as good.

Items never come back clean and they have a pentient for losing my silk shirts. Lose it once, shame on them; lose it twice, shame on me for going back there. I will not be returning — total waste of time and money.
Furthermore they do not seem to have a set price for items; I’ve cleaned a few things there several times and each time the pricing is different.
I need to find a new place.

I rely heavily on the honesty and good will of consumers who take the time to write online reviews of their experience with a company, so I feel that it is my responsibility to share the absolutely horrendous experience I had with Todd Layne Cleaners. I would have rather resolved my issues with them directly instead of blasting them on the internet because I think the former is much more productive, but they have repeatedly refused to work with me to reach a resolution for the blatant mistakes they made on my tailoring.

I needed the inseam shortened on each pair of pants I brought in — just a simple hem, nothing fancy. Even though it seems like overkill, I always pin up the pants myself to exactly the length I want them, and in addition, I measure how much needs to be taken off, write «please shorten inseam 2.5 inches» (for example) on a piece of paper, and pin my instructions for the tailor on each item.
Despite this, the first pair of pants — which were pinned to the correct length on the legs AND had instructions pinned to them — had been taken in 2.5 inches AT THE WAIST instead of being shortened 2.5 inches at the inseam… so not only were they still too long in the inseam, but they were now completely unwearable from the unnecessary waist alteration. They charged me $ 30 for not doing the job I’d asked and — bonus! — they also put me out another $ 150 from the jeans they’d taken the waist in on that were no longer wearable.
The second pair of pants I brought them were a brand new pair of bright green jeans. Rather than doing the logical thing and leaving the original hem (the thread on the jeans was bright green so hard to match), they had chopped off the original hem and sewn the hem with BROWN THREAD. This job was also $ 30. You would hope for $ 30 they could at least leave the original hem, especially on a pair of pants where they very obviously couldn’t match the thread.
The third pair of pants that Todd Layne Cleaners messed up were a pair of brand new linen pants. When I got them back, I noticed that there was a 3-​inch slit through the fabric on both the front and back of the leg, where it looks like the tailor had cut them by accident with scissors. You can see where the slit in the front of the leg was sewn up and repaired, and since the cut wasn’t as deep on the fabric on the back of the pant leg, they just left it unrepaired. I guess they thought I wouldn’t notice??? They charged me $ 30 on this pair of pants as well.
To add insult to injury, Todd Layne had always charged $ 18/​pair for hemming pants in the past, so I was shocked to see that they had billed me $ 30/​pair. When I called to ask about this, the manager told me that the $ 18 pricing had «been a mistake» (wow…a mistake at Todd Layne? Shocking.) and that they should have been charging $ 30/​pair all along.
When I told the manager the issues I’d had with these three pairs of pants I had sent in for tailoring, she told me she would talk to Todd [Layne] to «see if they could do anything for me»…(I guess besides ruining my clothes.) That was two months ago. I have called several times since then to follow up and no one will speak with me regarding these issues or return my calls. I would have preferred to give Todd Layne Cleaners the benefit of the doubt, write it off as a one-​time thing, and just resolve the issues I had with them directly… IF they had been willing to work with me.
There are SO many good tailors in the city, so do yourself a favor and go someplace else besides this overpriced, poorly run, sad excuse for a tailor.

This place has a bad rap for a very real reason. They have a tremendous attitude problem – say that they will be there at a certain time for pick-​up and they arrive much later than promised. When I called to inquire why they were running late the guy told me it was unnecesary to call and to stop. Terrible customer service if I’ve ever seen it AND they have mixed other peoples’ laundry in with mine. Trust me, you can find a better place for a lot less money considering they now have a $ 35 minimum amount if you don’t live in a doorman building. Steer clear.

This place has a bad rap for no real reason? I ended up here on a Sunday because WELL they are the only place open on Sunday within a 10 block radius, additionally they are open until 8pm at night, lots of other places close by 6 or 7pm, who gets off work earlier enough to make that? I guess if you are an UES stay at home mom it does not matter, but if you uh work you need places to be accommodating to that and they are at Todd Layne.
I do not care about Organic or not, I mean whatever, I was worried about the «smell» as per another Unilocalers post, but have taken my laundry there 3 times and so far so good, same smell as regular wash and fold places in the area, so ok good for the environment? great?
This place is fine people are whining about nothing.

DONT FALL FOR THEIR STYLISH ONLINE LOOK…
IT TOOK ME 3 DAYS TO GET A DELIVERY, Reason being that they did not have anyone to deliver and there was no delivery for a couple of days. On top of that the person had the Audacity to tell me that HE DID NOT TAKE MY ORDER… WHAT A JERKKKKKKKK!!!
Apart from the fact that this place is A RIP OFF at 1.29 and my clothes had NO HINT OF LAUNDRY.

After two tries with this place, not only can I not recommend them, I have to encourage you to stay clear of them.
At $ 1.29 per lb. for wash and fold, a solid .25-.30 cents higher than most other launderers in the neighborhood, our clothes arrived home stale with no hint of the Tide detergent or fabric softener we asked them to use, a so-​called «perk» of this self styled ‘exclusive’ cleaners.
Also, for the second time in a row, the clothes came back late, over 24 hours late! When I reached-​out to the owner to tell him of the consistent confusion at his store, he didn’t bother to apologize, empathize or even offer to make it up to us; he simply stated that he did not appreciate my message to him! HA! I suppose business must be good enough to be that arrogant. Who knew? But I’m wondering if it was this level of poor, shady service which lead to their closing/​selling their other store.
Todd Layne Cleaners is shady, untrustworthy and nothing as it advertises in my opinion and that’s too bad. We were really hoping they would live-​up to the level of professionalism they claim to have.
With so many better choices for cleaners in the UES, we won’t be back.