The UPS Store

I only dropped off a pre-​paid return, so my experience here is limited. However, the clerk was extremely friendly — greeted me with a smile and pleasant tone of voice, helped me promptly.
One note, the location is not correct according to Unilocal’s map — the store is on Broadway between ⁹⁷⁄₉₈ (not 93^rd).

Store hours say they open at 8:30am, but in reality they open closer to 9 — or whenever they feel like showing up. Save yourself the aggravation and wait, and go next door to Global Copy

Some of the nicest people in the world run this store. They work hard at their jobs and are personable to customers. I love this store.

This place is a joke. I walked in just as they were closing and the UPS delivery man was there collecting the packages. The door was unlocked, the lights were on, the place was open. The guy behind the counter didn’t speak to me until I asked him if I could ship my package. Then he responded that they were closed and I should come back tomorrow or walk up 10 blocks to another store. I politely explained that I had rushed over there before closing and could I please just ship the package I had in my hands. The guy said no because he couldn’t print me a shipping label and I said that was ok because I already had one I just needed to tape it on. Now the guy told me with a satisfied face that it was $ 2 for tape and the registers were closed so oh well too bad. All this time the UPS delivery man is offering me useful suggestions about scheduling a home pickup and trying to tell the clerk that he will take the box if he just tapes it. I stared at the clerk in amazement and I asked if he could please give me two pieces of scotch tape (which was sitting on the counter and there is no chance they charge $ 2 for it). The guy picked up the tape, put 2 pieces on the box, while saying, «Customers need to understand that if I say we’re closed, then we’re closed. I just want you to know you’re really rude.» I told him that if it makes him feel better to call me rude, then that’s just fine. I handed my package to the delivery man and left and I won’t be coming back.

Do not set foot in side this store unless you want to experience the WORST customer service in NYC. I walked in with a package to ship that was already paid for under a corporate account. There were 2 employees working at the time, one was on the phone, and zero other customers. They both ignored me for a few minutes, then finally the one on the phone looked up from her conversation, «you need to ship that?» I said I can wait until you get off the phone. She rolled here eyes and continued her phone conversation. The other employee, who looked like he was in pain to be working there, slid a work order over to me to fill out. I explained that I had an order # and all the shipping/​billing info was in the computer. He mumbled something about not knowing how to do that, and began hunting and pecking on the keyboard dumbfounded for about 10min. Ok, im gonna stop now. Dont patronize this business!!!