US Post Office

Shipped 8 large boxes yesterday. David helped me and he was so pleasant and helpful! Customer service at this location gets an A+++. Thank you David!

Everyone here was pleasant and not rude at all… which is a lot to say for a post office (a NYC one at that).
However, I’m knocking off stars because I was given so much wrong information. I came here for an expedited passport. The black lady with glasses at the passport window informed me that because I had an ID that was less than 6 months old and an out of state one, that I would need to present a debit card (which I had). However, because I needed it rushed, I had to have a witness with me that knew me for more than 2 yrs (which I also had). However, my witness had a 5 yr passport. She said it had to be 10 years. I sucked it up and decided to try again the next day.
I went to the post office the next day on West 38^th street and was basically told that 1. I didn’t need a debit card because debit cards don’t even supply that much identification information to begin with. My regular state ID was fine. 2. I didn’t even need a witness. 3. The fees the lady told me about express mail and yada yada were also very off as well.
Either one location is lying or another knows what they’re talking about. Either or, I ended up applying and mailing my passport app at the location on 38^th in less than 15 mins without any issues.

If I could give no stars I would. On numerous occasions USPS has dropped the ball on deliveries. My boyfriend never received a package that he paid $ 85 dollars for because USPS delivered the package to another apartment in our apartment building and not everyone in the building is trust worthy. USPS is INCOMPETENT.
Several times I’ve received notices that they were unable to deliver a package (in a day and time that I was home!) They just didn’t want to come upstairs (we have two elevators in our building) and they never even bothered to buzz our apartment from downstairs, I would have came down stairs to retrieve it. Again very INCOMPETENT. I hope you get better service soon. Right now you suck.

It’s an NYC post office. As they go its pretty average. Slow, always understaffed and grumpy staff. That said, my local one at 116 is so bad I come to this one.

Why are post offices so exceptionally rude? They act like they are doing you a favor. They seem to delight in ordering you back in line or telling you the form is wrong. The idea of service is totally foreign here. And they are a study in inefficiency. When there is a long line, they do the opposite of hustle. They reorganize their stamps, shuffle papers, wander around slowly anything to avoid taking the next customer. I find myself smiling and trying to be charming to them simply to get basic service – and it often doesn’t work. It’s so backwards! I so hate going here and avoid it when possible. God forbid you get a pink slip and have to go to pick up a package. Plan to spend five times as long as possible to get that chore done here and expect to be scowled at, told there is no package and then, after an endless wait, gee, they found the package after all. There seems no system…

I hate this post office.
I think it is the worst office in NYC.
Deserved 0 star if possible.
Employees are rude, especially the African American lady with glasses at passport window.
She should be fired.

One of the better post office experiences I’ve had in the city.
The workers are pleasant (gasp!) and fast — so the line moves pretty quickly.
One of the best features in here is the self serve kiosk. I can ship a package without human contact (double gasp!) so that makes me happy.

Incompetent AND rude.
I had a terrible experience here on a Saturday morning trying to get a few money orders and a stamp. The woman who helped me («G. Meadows») was SO RUDE when I accidentally came to her window several moments after the previous guest had left but before her light is on. I greet her with a smile and say hi, good morning: «YOU CAN READ THE SIGN, RIGHT?» And she proceeds to yell at me for walking up to her too quickly. «But you’re here now — but that’s how it works.» Jesus. Thanks, random woman, for this tremendous favor you’re doing me. I want to be here as much as you do.
Then she charged me the wrong amount for my money order. Awesome.
A shame, because this place is really convenient for me. I guess I’ll just stick to using the self-​service machines from now on.

Same issue again with this USPS branch. This time around, the USPS mail person somehow scanned my Amazon package to be delivered, even though the package never arrived! Joy of dealing with bureaucracy and mail theft!

If there was ever a place that deserves negative stars it’s this one. Such a great neighborhood but this place is downright awful. And that’s putting it lightly. Every employee here is rude and miserable, there are never enough people working and they work incredibly slow. They never put a package slip in your PO Box when they’re supposed to and even if you’re package is there, until they decide to get off their asses and sort it out, you’re not getting it. If you can go elsewhere, please go because this Post Office is flat out GARBAGE.

I go so far out of my way to treat people with respect and courtesy, and that is the COMPLETE opposite of how this location treats their guests. I was waiting in line to mail a large envelope, nothing too exciting, when a women came around the corner and it seemed like she had jumped me in line. So, when she approached the counter I said «hey, I was before her, she jumped in front of me» VERY calmly and not argumentative in the least, when the employee behind the counter raised her voice and went off at me. How was I to know that she had been helping that other woman earlier? That was all she had to say instead of completely ripping me to shreds. «MAAM YOU NEED TO WAIT UNTIL YOU ARE CALLED THERE IS A LINE YOU NEED TO WAIT SHE DID NOT JUMP IN FRONT OF YOU.» Horrified after this exchange, I turned to the woman behind me and said «did I do something wrong?» and she said «no, this location is simply always like this.» Why is that acceptable? Is that the quality of service you want to provide? I get to the window with the hellacious woman behind it, just trying to get this envelope mailed, she gives me the receipt and I crumble it so I can throw it away, and she LAUGHED IN MY FACE! And then I went on to teach my fitness class in the worst state of mind, I left feeling completely embarrassed for no reason. Next time I need to mail a letter I’ll catch a flight and hand deliver it myself. I’d rather pay $ 500 round trip than every be treated so poorly as I was at this location. Good riddance.

I went there on Thursday 5pm, and there were not so many people waiting in line as I imaged, or say there is none waiting except me. And the employees’ attitude is ok, at least she helped me a lot.

The service here sucks. Never enough staff, and several of the staff are downright rude, surly and incompetent. Have had several priority mailings incorrectly inputted on the machine and had to be re-​routed w/​no compensation or apology. The lines are always long since the staff moves like molasses.

Used to be you could buy stamps from one of many machines on the floor.
Went in about 6 months ago and found they had REMOVED EVERY SINGLE STAMP MACHINE. How to get some stamps? You guessed it. Wait on line with thirty other people trying to send and retrieve pkgs. I just wanted some stamps!

Dealing with the people who «work» at this location makes me want to tear my hair out. Would it KILL them to have more than one person work the package pick-​up line since it’s always VERY long only because whomever is responsible for actually delivering packages to your residence doesn’t bother to even make an attempt (or leave a slip).
0 Stars if I could give ‘em!

One star is too high for this screwed up post office. My heart drops if I have to go pick up a package. It’s as if they’ve never handled mail. The line to pick up boxes is long and slow and half the time they can’t find it.

Atrocious. The space has all the charm of municipal buildings in 1970’s Soviet Russia, and they seem to have hired a group of people so inept, nasty and downright unwilling to do even the most basic task to help customers that it boggles the mind. Every single time I come here, I leave angry, sad or depressed. They should just pump in mist made of valium so people can exit feeling calm. I loathe any «opportunity» to set foot in this dump. Thankfully they have several automated machines so I can minimize any interactions with the cretins who work there.

Every now and then I question an overall star rating on Unilocal.And, this is one of those cases. I don’t understand how this could be 1.5 stars. There’s nothing to warrant it being more than 1 star. I suppose the only thing great about it that would warrant an additional half star is that you make a lot of friends while they hold your package hostage for hours. Common enemy indeed.

postage was under $ 2.
only had a $ 20 bill.
worker said «are you forreal?
you got to be kidding me!?»
again and again and again.
gave me the dirtiest look and scoffed.
keep going on and on saying
«i don’t believe this.
you got to be KIDDING me.»
i know math is hard
but the computer does all the work for you honey.
you just have to move your lazy arms.
i’d rather walk 15 minutes in the sleeting snow
to another location than go here.
rudest customer service.

Terrible, horrible, disgusting service.
First they lose two of my packages that should be delivered on the same day via two different online stores (eBay and Amazon, mind you) — information that acquired on their website with a tracking number. Of course I found that out because I stayed at home anxiously awaiting my packages and there were no buzzers, no phone calls although they have that info.
Than I decided to go to the Post Office to avoid more hassle — they’re my neighbours by the way. After a 2 min walk I wait in the first line for half an hour where a woman directed me to another even longer line without even listening to my problem.
I spend another hour waiting to face an obnoxiously rude and very slow post office worker. She dismissed me right away not listening to what I have to say, cutting short all my pleads, didn’t want to check anything on a computer and was waving for the next in line the entire time.
It is now hours after my packages should have arrived, the tracking number on my phone displays an error with the address, but the package is stuck in transit (there is no error anywhere). The alert sign on their website threatens it will return to the sender if I don’t correct it. After I asked so what am I supposed to do, she hissed:“Not my fault someone fucked up the address, hun!“
Her name was Diana. When asked for her last name she explained that she is the only Diana in the building. Sort of like Elvis, I presume. No last name needed.