The UPS Store

The service was fast and efficient. I promise they cleared out the store and shortened the line in less than five minutes; never mind that most packages were drop off only.
And to the friendly and helpful cashier. How did you remember my name after dealing with so many people?
Alas, they have package delivery to their location when you order something. Not sure of the details regarding this but still sounds better than racing home to meet the UPS truck.

Pretty standard. Nicer than at other stores and they tend to be pretty quick, likely because at this location things must get pretty busy with the traffic.
Ship, drop off prepaid labeled stuff and pick packages up (New UPS Choice service, where you can reroute packages for free, even to a store).

I just went to get a price check on a package. They asked the right questions, got me the right price and boxed it up right there. Really nice guys! Great service. I was so impressed, I had to jump on Unilocal to give them the credit they deserve. Thanks guys!

The notary is extremely nice, thorough and quick! What a great find!
If you’re in Midtown East and in need of notary services, head here.

I have worked in the area for over 8 years and this crew is absolutely amazing. Gerald is very professional and goes above and beyond to help an that is all I can ask for. The young lady in his crew is focused on work and that is a plus — never had an error or problem. I have never had a package with my box, packages, uneccessary waiting or unprofessional clerks and that is top on my list.

I went there for just dropping off my package. I didn’t have time to seal the box and put shipping label on the box. So I was wondering if I had to buy packing tape to seal the box, but the lady who works there did it for me. That was nice.

This location was the only help I had at all!!! Chuck did way more than he did.
Supervisors I have talked to:
Chris, Ronald, Travis, Joseph
Did any of the things they said happen would happen?
No
Did they give u def dates of when things would happen or be delivered? Did they happen?
Yes and no
How many hours on the phone have u been on the phone with customer service?
Over 7 hours
For what I went thought with domestic, international, calling canada, talking to supervisors just to get a package returned, and they all said something different, then I got pretty much «schooled «by a surpervisor about how I don’t know how things worked, rude, angry, know it all, no listening skills, after 8 hours during my work week to get a package returned (back to this location location) on the phone, now corporate has sent it to my address,
so pretty much I have WASTED a entire day of my life with this «business» and finally when I was promised everything was fine and they still have completely F***** up. And Now I gotta either spend more money to change the address to what it was suppose to be, or spend more time on the phone with people who cannot make happen what they say will happen.
This location was a huge help and supporter of my problems and they were on my side about of ridiculous this business is runned. They hate this business as much as I do now, which should tell u UPS is Crock. Will never use their SERVICE AGAIN! CORPORATE BS
So I paid to get the package delivered to the ups store, now they saying they can’t do that and they can only make me
Go all the way to the Bronx to pick it up myself. This is the 6^th time I have been lied too by this company (corporate), my suggestion
GO TO FEDEX

I travel a lot, so I always have my mail addressed to a third party mail spot. That has for many years been UPS stores. After much drama (stores shutting down with no notice while I’m out of country from months, horrendously bad service and surly, untrained employees) from 3 – 4 UPS stores, now all defunct, the latest store was so irritating, I was actually happy when they shut down. Miraculously I got an email notice from UPS (not the store franchise owner) that my mail was being re-​routed to this 43^rd St store. This was several months ago and I was surprised and pleased that it seemed like finally, UPS was watching their independent stores that bear their name and contribute to their reputation. The incredibly busy Chrysler Building store is helmed by Gerard and Chuck. These gentlemen are always ready to help with a smile, great customer service and good spirits, even when they are inundated by the volume of another store’s entire mail deliveries. Though not as conveniently located to me as my most recent UPS drama store, because of these guys, I have re-​thought my disgust with the UPS franchise system. It’s the owner, it’s he owner, it’s the owner. I hope that the 43^rd St store owner will be successful in acquiring my local UPS store and will find quality managers and workers. It seems like customer service is important to him. I know it is for me.

First of all, Joel, Alan and my other favorites are gone. The turn-​over here is crazy. But there’s a good side to that: crazy Portia is gone and so is that temperamental general manager, Amador or whoever he was, which makes for a calmer environment…
Getting a package here is a bit annoying as the package receiving service, which I’ve had for 8 years and used to cost $ 5 a pop, has changed, of course without letting any of its subscribers know. Having a package held for you is now $ 10, which means this UPS store has doubled the price in a matter of months. Almost understandable, since it has been the same price for so long, except now the courtesy call to let you know a package has arrived for you is, according to the terms of the service, no longer (maybe since they weren’t really fulfilling that part of the service anyway, they just scrapped it altogether). So you are now paying twice the money for less service, i.e., for them to take the package from whatever carrier, scan it (I guess), put a sticker on it and throw it in a corner.
I unfortunately still have to get stuff delivered there because no one is home to receive packages. UPS will leave packages by the door. Fed Ex and USPS have to be delivered to the UPS store, because it’s close to impossible to receive packages from them if you’re not home due to WORK (sheesh). It’s an unavoidable expense, and I think the UPS store people are well aware of this.
Today, I called THEM to ask if I had anything there for me to pick up, and by the by, I asked if I could leave a USPS package to be mailed. They used to do this for free — I thought they just passed the package on to the USPS worker who came in to the store if it was boxed and already had a postage sticker on it. Now, they charge $ 2, because they have to wait in line at the post office across the street. Aha, except there’s a big box in the post office where you can drop off USPS packages. So unless it’s a big package, all they have to do is dump it in the USPS box and they are really charging for having to cross the street.
Last time I was there, one of the workers suggested getting a PO box, since to get one is now cheaper than the package receiving service, if you get a certain number of packages per year. I find it easier to just do business (online shop) with companies (stores) that ship UPS, and have whatever package left at my door.
I do mail packages at this UPS store sometimes, and that service is always great. UPS may not be the cheapest, but it’s the most convenient way for me to send and receive packages.
I also need to mention that I’m usually in and out of there in 5 minutes or so. That’s, like, the most important thing ever.

Very nice and quick service and the people who work here are also friendly. I don’t understand the bad reviews, maybe they went during a bad time. I walked in and was out in literally less than 3 minutes.

The WORST service I’ve received in the city. I’m still shocked about it. The manger (or so he says. his name was Joe Amador, anyway) was SO RUDE. He refused to put my shipment in a box (that I paid for!) and said he «will do it later», tossed my shipment to the side like it was garbage (and excuse me, it’s not), didn’t give me any receipt or indication that my package is even going to be shipped and treated me like i’m a hassle and not a paying costumer.
And the quote of the day — when I asked him what is his problem and why wouldn’t he just treat me like a normal customer who want to ship something, he said that I have «confidence issues» and I need to work on it. Excuse me? ARE YOU FOR REAL? Am I your buddy? «confidence issues», really?
Anyway, this GUY and place SUCK big time.

An ok location, but horrible service. I will not just «toss my return on the pile» thank you. I want a receipt so I can guarantee you actually send it out.

I had an awesome experience with this store! Sad to see the other reviews, but, maybe things have changed in the past year since the others are dated. I went here with a prepaid return slip for an online purchase but the company had sent me an invalid return order slip and these guys were great in helping me out. They explained the situation, told me exactly what to do and even offered to keep my big package in the store until I got a replacement slip from the online vendor. Glenn was awesome, and gave me a business card with all their info and his name in case I had any questions.
I will use this store next time I need to send something out on my own.

ok, i concur w/​the previous rating. This store sucks to the max. I hope you guys including management are reading this review. That includes the B*tch at the counter. Their billing sucks. I go back to pick up, they say i owe. Fine. They can’t find me registered for that box. They have lost my paper work. WTH? I’m not in the system. This is about 2 months ago. I’ve had this box for over 3 months. They set up another payment but w/​same box number. Told i have another 2 months left. Go to pick up my packages and they are being held because i owe today? WTH? do you guys know what the hell you are doing!!! Rude beyond the max. The woman in the front implies that i’m not trying to understand, but i really do and she says «whateva» and walks away. The manager «joel» is standing right there. You let you’re employees talk to you’re customers like that? Oh really? It’s like whenever i go pick up a package, I owe money and my stuff are held hostage until i get pulled in another 3 months of $ 126.00. I set up w an acct and i was told an end date. Go there to pick up my stuff and they are being held. The date i was told was indeed there, but crossed out by the store, because somehow they miracously found my old folder? Really? I hope to G*d i NEVER have to ship or pick up any package if this was the last place available on earth!!! You guys suck! Customer service my azz. That chick should NOT be working in the front. Joe or Joel he’s cool. did not raise his voice. I had every right to be upset. Was told things I said that i did NOT say. Was told i was informed when I was not. I HATE THIS PLACE!!! Now i have to pay another 3 months to get my crap out of their store. Fed Ex or USPS here I come. I don’t even want to go back and pick up my stuff after paying or should i say getting locked in for another 3 months. Go ahead and keep the 2 months of payment free, cuz i will NEVER return to this place if i can help it. I should have never left. I sincerly regret opening up an acct w/​this place. It’s been nothing but hell. It was not worth me losing it in the store or raising my blood pressure in front of my child. You guys don’t even deserve the 1 star you received.