FedEx Office Print & Ship Center

Yeah, the place is convenient. BUT they overcharge you like crazy when you use the computers there. The also make the computers and internet purposely SLOW so you get charged more money since you’re being charged per minute…
Besides that, I went in the other day to ship a return back to a store. I put the blanket which I was returning back into the box it came in and brought it in to have it shipped back. The return shipping was already paid for so it should have been a free drop off. So, I put the box on the desk so the man could process it and al I needed him to do was to tape it shut. He proceeded to tell me that the box that I was trying to use was «too flimsy» and I would have to buy another box to ship it in. I was puzzled because the original item was shipped via FedEx and there was no problem then! I asked him why and he said to me that the box is too flimsy and bendy and he is NOT allowed to ship it in that type of box… I was so floored by how ridiculous that sounded but I had to return it so I said fine. He boxed up the item in a new «sturdy» box and as he was doing it, I asked him how much the box was… He said, «Hold on one second.» And continued to tape the box shut… I thought maybe it would be 3 or 4 bucks MAX. This guy rings me up and says, «OK that will be $ 9.75.» I looked at him with disgust. I couldn’t believe a regular cardboard box (which wasn’t even big at all!) would cost that much. I said what is that?! He said verbatim, «Yup, that’s how they get ya!» I was so disgusted I shook my head so hard… I have NEVER had any type of problem like this using UPS. I couldn’t believe how I just got ripped off so hard. I will NEVER do business with FedEx ever again.
HORRIBLE!!!

This is not the 1^st time I have had the honor of interacting with the ray of sunshine that works at this Fed Ex location. She is always rude, lazy and miserable. The way she treats patrons disgusts me. Thankfully I was able to go to Staples and receive friendly, quality service and my prints in 15 minutes. Mental note to self the extra few blocks not to go to this FedEx location is worth it.

Walked in, and there was a worker behind the counter as I walked in. I heard them say something, but I couldn’t hear what they said, or tell if they were talking to me. I found what I needed which was behind the counter. Walked up to the counter and before I could say anything, I received complete attitude from the employee because she was pissed I didn’t acknowledge her when I walked in. There was definitely a better way that situation could have been handled. I shouldn’t be getting attitude from an employee of a place where I am about to spend my money. I don’t know what business model they learned in training but I am sure that wasn’t it. It was such a simple item I wanted, but in a 30 second exchange, I now know I will not be back there.

This is literally the only place I can rely on to print. I always send my online printing to this store and it’s always there on time. I love their paper selections. The people working and very friends and helpful.

Came in Thursday, 1÷16÷13 and the man who helped me with cardstock paper was very nice and helpful… excellent service!

Seriously, they will nickel and dime you for everything here! I went in to ship a package I was returning to a store. I had the original box, packaging, everything. All I needed them to do was tape it closed.
I hand them my package, they stuff it with brown paper, close it, ship it, I pay the $ 12, get a receipt and leave.
I’m walking down the street, glance at my receipt and see that they charged me $ 4 for the paper they stuffed my box with. Are you kidding me??! They didn’t ask or mention it, they just did it. Obviously it’s not necessary if the package shipped to me without it! Ugh.
Maybe a bratty thing to fuss over $ 4 but this kind of stuff really rubs me the wrong way!

Had to scan and email some documents. They’re got two workstations with single-​sheet flatbed scanners. The computers they were attached to were slow enough I figure they’ve been in service since before W’s reelection. After a few false starts, I was able to get Adobe Creator or whatever that crap is called to scan my multipage document.
For a city that likes to move fast, FedEx needs a proper document scanner, not the meandering cow path of technology available at this FedEx.
Dude greeted me at the door, though, and dispatched me to the workstations. Getting greeted straight up is decent for a copy shop.

In having to produce 13 binders of 60 color pages each for a work project, I thought no one better could handle the volume and turnaround of 12 hours. Let’s just say things could have gone more smoothly.
Firstly, I was «disconnected» (aka hung up on) twice before I could find someone who would not pass me off to someone else. Secondly, for a place open until 11pm, they seemed very overwhelmed when I called at 7pm to place my order and said they just received a long list of others and I was put at the end of the queue. Once I communicated the scope, Dex said it would be done at noon by the earliest. Fine. However, by 9pm they called and said it was already done and would I like to see a proof.
Unfortunately I had left the office by then and could not plan better for the next day. Even so, I got to FEdex at 8:30 the next morning and saw that none of the spines had been inserted. Carla assured me this would be done asap as I ran out to the office to grab some brochures to stuff the binders with. When I was back 40 minutes later she had not touched them and there were no other customers in sight. I can’t imagine if this had happened later in the day I would have possibly missed my deadline.
This aside, customer service was pleasant — just slow and incompetent. I’ll try another fedex next time for sure.

So I had a package to drop off at Fedex. This was the closest one to my location and I was really happy that it was only a few blocks away. I walked in and told them I just needed to drop off my already labeled and squared away package and just wanted a shipping receipt. They told me to go over to the shipping area and that someone would be there shortly to help me. 10 minutes later of still waiting in eye shot of everyone, another woman came in to mail her box too and was standing in line behind me! She asked if anyone was helping me and when I told her I’d been waiting for 10 minutes she went over and asked for someone to come help us. They told her to wait and someone would be over in a few. So another 5 minutes pass before anyone comes over to help and then when they did they were very distant and uninterested in their job. A very «yeah, well whatever…» kind of attitude. I got my receipt and got out of there. I guess I’ll be walking those extra blocks to another location from now on!