US Post Office

I don’t usually write reviews but this one deserves my precious time.
I ordered a priority mail which is a very very simple task. Both from and to addresses are in Manhattan New York. It took them 4 days and my mail had a long long trip before I finally caught it by accident in the postman’s hands. They sent my mail from Manhattan to Jersey City, to Brooklyn and finally back to Manhattan. God knows why they sent it over to those places with both from and to addresses being only 10 miles away in Manhattan.
Also, I called their offices many times and their people I have spoken to did NOTHING. They promised calling me back with information but they never did.
My time is very precious but I think this 10min of writing is very much worth it!

Terrible service here. My boyfriend and I came to get his passport done and we arrived around 6:30. When we got there, there was already a line of 10 people waiting. We got on line and realized that there was no one at the counter. After about half an hour of waiting, the clerk comes back and apparently she was on break for an hour and a half??? If someone is on break shouldn’t someone else come out to cover? As soon as everyone heard the news we were furious. By 7:30 I probably moved a foot in line. Then some guy comes and says that most of us will probably not make it since they close the gates at 8:00 and everyone needs to be out by then. This was unfair to everyone as the clerk was on break for an hour and a half and we were all standing on line wondering why nobody was there. We ended up just leaving without getting our passport done. Definitely will not be going back to this post office. Why offer longer hours on Wednesdays if the clerk is just going to go on break for an hour and a half and make us wait. At least be like the DMV. Give us a number and let us sit somewhere. Some people were on the line for at least two hours.

Although some of the previous reviews had me a bit scared to give this post office a try, I decided to brave the storm and take my chances on going here on a Saturday morning to get my son a passport. Even though I live in Brooklyn, I’ve NEVER had good experiences with any of the post offices in my area, and since I was on a serious time crunch I needed this done with as little bumps in the road as possible.
I arrived here about 9:30 am and there was indeed a line. Not too bad, maybe about 4 or 5 people in front of me. I grabbed my application and waited. When I got there, there was only one person working the passport line, which didn’t seem unreasonable for the hour. She seemed to take her time, but at the same time I didnt mind so much, the passport process can be tricky.
I did notice everyone on the line, came with their children. With school schedules and so on I could understand, aftger all that’s the exact reason I was there at the time. After a short while of waiting, another passport line opened up, and the process seemed to be going smoothly,
During this time, the first woman behind the counter made announcment about what exactly could be done regarding passports. New adult passports, new child passports and child passport renewals only. If you are an adult looking to renew your passport, it would have to be mailed in and could not be processed there.
When it was finally my turn (which was a about an hour or so) the clerk was super friendly and even interacted with my son (who at this point was getting pretty restless). She took a picture of my son and then went through all of our paperwork and when we were done, when my sons father realized he forgotten his passport at home and his liscense was expired. Ms, Wilson was great in helping us solve this problem, while he went back home (yes back to Brooklyn) Ms Wilson assured me we would get this done as soon as he returned, as she has processed most of the paperwork already. They were scheduled tro close soon which worried me to death, When he arrived back, Ms Wilson was finishing up with another customer but as soon as she was done, she helped us right away. She processed his application thoroughly and it didn’t take her forever. She was great! She was helpful enough in recommending we get this expedited as we are leaving at the end of next month. She was a complete ray of sunshine and I honestly couldn’t thank her enough. At many other places, if you are not prepared you are brushed off to the side and told to try again but not here.
THANK YOU MS. WILSON. YOU’RE THE BEST!

Post Office Management: if you are reading this, it’s high time to provide your staff with training on proper customer service and interaction.
I’m pretty sure other customer service complaints here on Unilocal!clearly indicate the level of professionalism (or lack thereof) and rudeness of your staff at the Grand Central location. Please train them. Please. Your customers who pay taxes to have basic post office service deserve a better attitude from your workers (Lynett @ passport renew window in particular).

Service suck as all government agencies 24 Windows but just 5 are open with a big line on a Friday great.

Lazy, rude and unhelpful! Typical Post Office workers who would rather sit around and be obnoxious than help anyone. Considering the that tax payers pay their salaries you might think they would be a little better with the day to day customers, but you’d be wrong. Almost all of the workers sit there with nasty attitudes, especially Veronica who was one of the most unpleasant people I’ve ever dealt with. She wouldn’t make eye contact and uttered one word responses when asked a question. Just a terrible customer experience, I will use FedEx from now on. What an awful place.

Though there was a pretty long line, it went smooth and quickly and I was fortunate to get a very pleasant desk attendant. This is not always the case. This Post office setup confuses me sometimes, b/​c right when you walk in, there is a line for passports that you can mistake for the main line. Also, there is a self service area that looks frightening, lol…
I had a great experience shipping 2 small parcels and since I will be shipping other items shortly, I do not have as much anxiety about it as I once did.

Avoid the self-​service kiosks here (or maybe in general). They charged my credit card twice and never dispensed the stamps I «purchased»! Now I have to go through the nightmare of seeking a refund from USPS. Totally not worth it!

Aside from the time when I worked on the west side, I’ve gone to this post office over 20 years. It is convenient to my office, and it is a basic post office.
If you go doing your lunch hour, surprise, surprise, it will be crowded. The line is long, but they have many windows open, and the line moves. They usually have a person with a cart who can answer your question and provide you with any forms you may need.
One great thing is that the office opens early, at 7:30, on weekdays. If you go before 8, the lines are usually short and service is quicker. It also closes at 9:00 PM on weekdays. This is very convenient for commuters.
Personally, I’ve found the people who work here to be friendly and helpful. I’ve never had any problems.
This post office used to have an area in the middle that used to sell stamps. I loved that area, because 90% of the time I was there for stamps and the line was shorter than the regular line Also, you can check out and pick any special commemorative stamps they might have. Now the area is just an empty circular space with two small tables attached to the walls. It looks tacky and is wasted space. If this post office still had the stamp purchasing area, I would have bumped up my review to 4 stars.

Like almost every other government run facility, this post office is mediocre. Once, I had to send a package. There were so many lines and it was unclear which line I had to wait on. I tried to use the self-​service machine, but trying to use that is like trying to learn Differential Equations. When I finally got to the correct line, I had to wait for 45 minutes.
Today, I applied for a passport. A passport is quite expensive ($ 135 for a passport book and $ 165 for a passport book and card. In order to be on the safe side, I recommend getting both). They only take US post office money orders and you have to bring a myriad of forms. The line for the passport is slow and long. They only had one person working there, an elderly Asian woman. She was nice, though she spoke with a thick accent. If you’re getting a passport then expect to spend 45 – 60 minutes waiting on line. In order to minimize your wait, get there 15 minutes before it opens. The later in the day you arrive, the longer you’ll wait.
The USPS gets the job done. Nevertheless, don’t expect a pleasant experience.

This particular US Post Office offers solid USPS experiences, both from human beings and automated machines.
I have used their services on two occasions thus far, both of which to send items via Certified Mail. While I have queued for a clerk on each occasion, one may also opt to use their automated service. The lines have never been terribly long though, and the clerks have always been efficient.
Furthermore, the constant stench of urine, similar to how many public transit stations smell, never ceases to permeate the premises. And consistency is said to be a good thing.

The have the most rude staff in the world! They refused to mail my pre-​paid packages two times. I never had any issues at other post office. They always try to find issues on my label. If you do not accept click on lable, you shuld not provide such services online. They are super mean and super rude. I just do not understand how can USPS hire people like this. oh, I forget to mention their attitude. They let me wait for a long time before serve me coz they need to chat to each other!!! And the way they talk is yelling!!! I hate this place!
This is the worst USPS office in this country! They definitely would provide you with the worst service through their extremely rude manner.

I was there today in the late afternoon — after quite a long absence — and the clerk was a b – ch. She was very unpleasant (if not downright nasty) *three times* in quick succession — so afterwards, I went to a clerk who had a «closed» sign and asked her to please get ahold of the manager. Apparently that was a huge imposition, but she (very grudgingly) complied. The manager was pleasant — and he told me the clerk I’d complained about was normally very pleasant, but he was quite perturbed to hear about my experience and he promised to deal with her immediately. I’m only downgrading by one star because the manager was so forthcoming.

In at 12 and out by 12:15 for my passport. Speedy and friendly service

It’s a post office, so unless you’ve been living under a rock, you won’t be surprised that exceptional, efficient customer service isn’t the norm.
However, it’s not awful. I’ve purchased stamps from machines here and they are efficient. I went to renew my passport and after waiting for a half hour, the one passport person (there were five people in line) explained what we needed to do and I did that and was on my way in five minutes. I just wish the one postal employee who was standing there doing nothing other than telling people what line to get into could have explained the same information and saved me a half hour of needless waiting.
I had to send some stuff express mail and the clerk who helped me was actually charming, helpful, professional and overall a real delight to interact with.
So three stars, because it’s okay.

The customer service at this location is horrible. I waited 20 minutes for a small priority box which the «guy in the red vest» was supposed to help me with. I saw the guy once and he disappeared to the back and never came back out. I asked one of the ladies at the counted if the gentleman was around, but I got the, «we don’t have any…» I at least like to be looked at in the face if you’re gonna bullshit me. I understand it’s a big, busy place and people can be hard to deal with but these women seem to hate people and their jobs.
This is the main reason why I only use the automated machines because I don’t want to deal with a reps garbage attitude and I don’t want to have to come out my face and give them the same.
Bottom line your local post office is probably way more efficient and reps nicer… I like to learn the hard way.

Large post office open late. Main street entry off Lexington Ave. Lots of windows and lines — read the signs to get yourself over to the right counter. Everything from passport service to the regular spaces for packages, the electronic postage machines.
Have to figure out the entry to/​from the inside of Grand Central, though, if there is one!

Came here 10:30am on a Tuesday to get apply for a passport. From Grand Central, look for the Lexington Ave exits. The entrance to the Post Office is on Lexington between 44^th and 45^th, same side of the street as the exit from Grand Central, so no need to cross the street, just walk north past 44^th St, and it’s on the your left.
The line for passports is near the front entrance on the left in front of windows 1&2. Don’t stand in the passport line if you need to do an adult renewal, according to two signs they are not processed at the post office and must be mailed in.
This post office takes passport photos, which is nice because you can get everything done at one place if you don’t mind paying a little more than other passport photo places. Make sure you have a debit card ready to pay for everything. When I asked if debit card or cash was faster, the lady said debit as she’d rather not have to deal with counting cash.
The post office’s additional fees include $ 15 for photos, $ 25 for processing/​mailing the application, and $ 1.25 for a money order that you make out the U.S. Dept. of State.
I would say the average time for each person is about 20 minutes. So you can estimate the wait time by how many people are in front of you. There were 4 people before me, and one did not have the required ID, and the wait was about 1 hour.

Need to renew passport for my child. Was exited to learn what post office open late on Wednesday. It’s not easy to coordinate with my son’s school and my husband work.
We are got to the post office around 7.00 pm with 2 people in front, in the line. Lady (picture included) was really not in the rush to help people in line. By 8.00pm we still have not move much and security guard escort us out. Suggestion: find some other place for your child passport renewal. If you need it to your self, after you stay on line, for some time, in front of the Klerk window you’ll find the sign, not here, you must do it by mail.

As a long time avid Philatelic, I always yearn to see what is in the market for postal stamps either to utilize or to collect. With this prominent location adjacent to Grand Central Terminal it resonate an extremely busy atmosphere for long haul bread lines at window services. Postal machines are cranking busy as well.
Postal clerks at the window service are callous and robotic to dispel a rude scowl attitude as I inquired what stock is available for postal stamps. «Go to that glass encasement to see what we have!!» Why should I study a glass encasement which stock levels always fluctuate for product and merchandise? Five years working in retail which merchandise inventory always deplete like water gone within minutes. Apparently these postal clerks do not know their inventory at all as I selected the Lunar New Year which was sold out. Without further ado to get out of these sicking clerks’ hairs I selected a sheet of «Say Hello Pixar.» They cannot hone their interpersonal communication skills, as well, the lack thereof patience and kindness.