The Lexington New York City, Autograph Collection

Second time staying here. Staying here for one night, again. Such a nice and welcoming atmosphere. Checking in was such a breeze, even though it was busy. Nora was extremely polite, courteous and very professional. I love the layout of the lobby.

The Lexington is conveniently located. The room was comfortable enough but obviously cleaned in a hurry. The staff was cold during check in. House keeping was friendly and the door man was great, super helpful when getting us into a cab. But the bellmen watched me struggle with my 5 bags. We were accidentally charged $ 258, which was no small thing when we were budgeting for our vacation, and the reimbursement has not gone through 4 days later. Hugely inconvenient. Would not return. The cons far outweigh the pros.

I don’t know what the negative reviews are about, this place is great to stay at. It’s very centrally located to do a bunch of stuff around the city, the subway is also a short walk away as well. I was able to check in early upon arriving as well which was nice. I was prepared to sit in the lobby for an hour waiting. I think the rooms are a bit small, but everything seems to be in NYC. There’s a convenience store across the street if you need stuff while staying there. The staff was extra nice and told me that if I became a Marriott rewards member that I’d get free internet as well. I will stay there again when I get back.

Nice place! Great location in mid-​town Manhattan — within walking distance of Times Square and Rockefeller Center. It’s an old hotel that was renovated a few years ago, so while updated, the rooms and bathrooms are on the small side. Only had drinks in the bar one evening, but seemed expensive, even for NYC.
Housekeeping didn’t come one day, but they brought up fresh towels right away when we told the front desk.
I’d consider staying there again while in NYC but would shop around a bit first.

It has been sometime since my wife and I were able to secure a hotel room in the in Manhattan for our annual Christmas trek to NYC. Due to price and room availability we usually end up staying at a hotel in NJ, right outside of NYC.
Since my Mom and I arrived before the rest of our traveling party, we decided to venture out being that she has not been in NYC for the holidays since she left years ago. We arrived much earlier than check-​in time so I decided to check our bags. Make sure you have cash on hand because it will cost you $ 3 a bag.
In regards to room, I have stayed in much smaller spaces. As long as you don’t plan on doing gymnastics I believe the room was adequate for two individuals. However I was only here for one night and can see where the space could become a little crammed during an extended stay. The price for Wifi is a little outrageous. This something the hotel might want to address in their staff meetings. Second there are no refrigerators in the room.
There is a Starbucks on the premises. Yes, an actual Starbucks location not a «we brew Starbucks» coffee station. Just like any other NYC Starbucks location this place was consistently packed. There is a restaurant serving breakfast and lunch, on the premises as well. The food was not bad but not worth the price but, I will get into that on another review.
In Closing, The Lexington could use some overall improvements but I will certainly stay here again for a short stay. The location is excellent and pretty much in walking distance of everything.

I checked in on 1÷1÷16:
Good: centrally located.
Bad:
1. Worst management — I had to call for house management to get towels and I didn’t get it for two hours. I went to the reception downstairs and the guy looked like he was typing my request in his computer but as expected I never received towels. Next morning I called the house service and told them about what happened– the lady on the call sounded extremely sorry about the incident and said I will get the towels soon. I didn’t get it for the next 40 min and finally it was nearing checkout time so I had to walk in the hallway to find a cleaner and get towels.
2. The walls are thin Walled that I could hear people talking. I was on the 8^th floor. Not sure about other floors.
3. Management people at the reception should be fired. I agree with others that they are so cold to the customers during check in/​check out time.
4. Room service/​security tried to barge through the door forcefully and closed the door. Puzzled about it, I went out to ask the reason for such a rude behavior — I didn’t get a reply. They acted as if they didn’t understand English or nothing happened.. What if my wife was changing clothes?
5. Super priced Wifi. Hello it’s 2016 and I have stayed at other hotels like double tree, oneUN, etc. which offer free complimentary wifi but this hotel is fucking ridiculous. 13 – 16 $/​day for wifi.
6. Room service/​Restaurant prices — Overpriced for the quality and service offered.
Overall– very very Money Minded. You get the service in under a minute if it has a price tag behind it else you’re on your own. We will never come to this hotel.
@John T of the Lexington Hotel– Don’t even bother adding in comment as it looks like your management has failed repeatedly. Have a happy new year. I rate this hotel 0 stars which is a good start for 2016.

It’s odd, I agree with a lot of the 1 star reviews, totally dislike when all management does is write a response with a «we’re sorry blah blah blah blah» and nothing really gets done.
First off, I love the location, loved my check in staff person but it’s because we made the effort and she responded very positively. A lot of people, especially us Elites, come across as pretentious asses and if you do, they treat you like that. I think it’s fair.
The wrong points were applied since breakfast isn’t served on weekends. So they give you points. We’ll they told us wrong. Breakfast was NOT served Christmas Eve Day morning so they gave me breakfast vouchers for it even though it wasn’t available. Mind you I have two rooms and I have yet to have the points added back yet. I’m not worried because I have faith in the hotel staff here. They might be lacking in training but they’re nice people and not entirely their fault.
Old man bartender in the lobby. I needed lemons with my water for a reason. I asked for 4 little dinky lemon slices. He dropped one in, then when asked for more, he dropped on more in. You’re kidding me, right? I needed them for a medical reason not to screw you out of lemons. But hey, you’re old and I know hearing goes second.
Refrigerators in the room? It’s NYC, space is at a premium and if you’re taking food out when you know you don’t have a refrigerator in your room «Constantly throwing it out» (give me a break) and you’re so cheap and just ice it down with hotel ice machine cubes, well, you’re an idiot. Either eat more, order less or give it to a homeless person on your way back to your hotel. Right outside the hotel door is a «minibar». Grab a fifth and bring it back. The hotel has a restaurant attached to it (you can not do room charges) and they serve drinks. Room service? With everything right outside your front door? You’re lazy if you want room service here.
I ate pizza not on a plastic plate but out of the box, a CARDBOARD box and it was decent.
While sitting on the mezzanine level a security card approached my daughter and gruffly told her to take her foot down from something. He’s lucky I was not there cause I would have waited till he said it politely. Being IN New York doesn’t mean you have to act like you’re hardcore and rude.
$ 30 bag storage is silly, it’s not even a bag charge it’s an item charge. So your umbrella is $ 30, your shoes that are outside of your backpack is $ 30. I think they think they’re an airline.
I’ve been here before and likely will be back, it’s up in the air. It’s A –OK.

The first hotel I’ve stayed in that doesn’t have a mini fridge. I had to constantly throw out food. You can only get ice on the 19, 15 and 11^th floor I believe, and i could only imagine how annoyed I would be in the rooms next to the ice machine since it’s loud and the walls are thin. The bathroom was always clean. The lobby is always busy, either for the free wifi or people waiting to check in. The staff was helpful and wasn’t at all rude like some reviews I’ve read. The hotel definitely seems to be improving slowly but surely.

Our standard room was tiny, even by NYC standards, but comfortable. Nice bed.
The disappointment came when we checked it. The process was a rushed business transaction. There was no welcome. There was no warmth. We were given our room key. That’s it. We were told nothing about the property (location of bar, gym, etc.). There was no thank you for our Marriott status. There were no instructions about how to get free wifi as a Silver member.
Perhaps it was because we were there using an award night. But 40k Marriott points is awful high for the Lexington. There are better Marriott properties in the city. Better yet, if you want to be in this area, just go across the street and stay at the 48 Lex. It’s a Hyatt and they will definitely not treat their loyal customers the way the Lexington did us.

This is the worst «luxury» hotel in the world. Tiny rooms, no room service, fridge, minibar, cups, anything. Holiday Inns are better. Stay away unless u want to have to order pizza delivery and eat on your bed with plastic plates. That’s what the overnight manager on 12÷6÷15 told me to do. Incredible.
C’mon people. Room service is hotel 101. Without it, you’re just a hostel.

Our family was waiting for our friends, who were staying at this hotel.
The four star rating is exclusively for the luxurious lobby, mezzanine and clean restrooms with a changing table for babies. The lobby and mezzanine had a lot of comfortable chairs and sofas. The decoration was tasteful. The Christmas tree in the lobby was pretty.

I do not recommend this hotel. The staff is not polite and there were many times where housekeeping or security would just try to open the door. No knocks prior, they just unlock and try to enter. Be sure to use the metal top lock. Security tried to open the door and when they couldn’t enter, they pounded on the door. I had just checked in and was getting settled so I assumed maybe they had double booked the room and there was a mix up when someone tried to open the door. After they were so rudely demanding I open the door, I let them know I had just checked in, security apologized and left. Not a great start. What if I was changing and they just barged in? The same thing happens with housekeeping. They just open the door in the morning without the typical «housekeeping» announcement and knock. Asking for extra towels from housekeeping in the hall results in interrogation on why extra towels are needed. The rooms were very small and I got a larger queen room. I cannot imagine what their cozy queen room is like. Upon check-​in, I inquired if there were any larger rooms available for upgrade and the front desk lady was quite rude making it seem like it was already a favor I was getting the regular sized queen room. During my stay, the fire alarm went off a few times and someone announced over the system they are looking into the issue and to not evacuate. There is wifi only in the lobby. Overall, not a good place to stay.

I just flew in from California having checked into my room about 90 minutes ago and managed to avoid a repeat of a miserable three night stay at the Lexington Marriott «Autograph Collection. I have stayed here four times in the last three months on business, and the price per night regularly exceed $ 500/​night. But that is not what I am addressing in this post. It is this simple hint: The morning/​day of your arrival, contact the front desk to learn what type of room you will be getting. A few weeks ago, I was given a «petit» room, for which I was paying a little of $ 700 for the first night, $ 500 for the second night, and $ 275… These «petit» rooms are not really a room. They are more like a closet with an even smaller bathroom. I would estimate the rooms are under 90 ft². Absolutely no way could more than one person fit in the «room.» And I thought Zurich had small rooms!
As for me, after checking in and seeing this room, I immediately returned to the front desk, slightly irritated, only to be told, «sorry sir, we are sold out», e.g. «If you don’t like your room, then leave.» So, when traveling solo, always check your room type before checking in to the Autograph.

AWESOME LOCATION!
My boyfriend and I stayed here for Labor Day weekend. which was also busy because of the US Open.
Being in our mid twenties, we were not expecting the type of crowd that the hotel usually caters to– very affluent, older crowd.
We were definitely the youngest ones walking through the lobby.
SUPER nice hotel though– very artsy and I loved all the paintings, décor, furniture.
The staff is also very, very friendly. Jose and Harden? (I’m sorry I butchered your name) was super friendly.
ONE BAD NOTE: $ 3 per bag if you want to leave them at the front while you wait for your room. We arrived at 10am but check in wasn’t until 1:30pm or so. We had to pay the bellman to hold our bags. but would they rather us carry them around NY? I feel like they could have been more accommodating. Its hard to make travel plans around check-​in times.

I really enjoyed this hotel. It’s swanky and fun. The Lobby hosts a bar, often with live jazz. And the Starbucks is accessible through the lobby.
Service is great at this hotel, and the history is extraordinary. Many Hollywood greats occupied this hotel. My hotel room was occupied by Marilyn Monroe.
My only issue is the room size. A standard queen room has barely enough room for a person and a bag. Although there is a desk, there isn’t much room for work or in room exercise.
I’m sure this is typical for a remodeled NY hotel and I wouldn’t want to change it. It’s something to be aware of before you arrive.

I travel for work and usually stay at Marriott brands. This is by far THE WORST Marriott hotel I’ve ever been to. Check in took 45 minutes.
The rooms were dirty (mold on the ceiling, a detergent cap left on the sink, hair in the bath tub) and bathroom smelled like mildew and urine. Wallpaper was peeling off. Stains on the carpet. Also, none of my pre-​selected requests (e.g. Extra towels, high floor) were fulfilled. Fine maybe they are out of towels and rooms (there were more rooms available on their website the day I checked in). But also, not even a bath mat? I used a hand towel. I was on the Elite Members floor and coworker stayed on another floor. Thought maybe one was better than the other. Nope. Both gross. And LOUD. The AC unit sounded like it was about to collapse and I could hear the generators outside the building all night.
Staff was less than friendly. Went to the lobby bar for a drink. The hostess didn’t even bother to seat us. Seemed like she hated her job – I feel her. Every single staff member that I encountered during my stay was just not doing their job… Which is service.
The food at the property was subpar so I ordered takeout the next night as it was pretty late. Front desk wouldn’t let delivery girl up «because the security won’t allow it», so I’d have to get dressed and go to the lobby to meet her. A) there are no security guards in the lobby. B) elevators do not require keycard access, so she could easily just go up without asking front desk. I responded that she was a friend and to send her up. That’s all it took… Great «security». I’ve never had this issue at any other hotel. Usually they’ll call up to confirm the delivery person and then send them up.
The only decent part of the hotel is that it’s central. Otherwise, there is nothing luxurious about this place. I’ve been to a couple of the other Autograph properties and this one just doesn’t even compare. Save your sanity and stay at any of the other Marriotts in NY. They’ve all been way better than this one.
But really. Don’t stay here.

I am a native New Yorker but live in the South now, and visit NYC a few times a year to spend time with family and friends. This was my first time at the Lexington, we stayed for three nights recently, and had a wonderful stay. The average price of our hotel room was $ 200 a night as (Friday, Saturday, Sunday) were each different rates. I think this pricing is in line with other NYC hotels, I even think you get more for your money when you stay at this hotel. Let me tell you the pros and cons of our stay.
Pros:
quick, friendly, courteous staff at check in and check out
beautifully decorated two level lobby with free internet, and so much seating you can sit on couches, chairs, pod like things
beautiful lobby bathroom on mezzanine level
Starbucks off of lobby
great location, walk to Central Park, Lincoln Center, Times Square
room was spacious with comfy bed, high end shampoo, soaps, pillows, linens, towels
beautiful view outside of 27^th floor room
very quiet, no street noise, or noise from other rooms
air conditioning kept room so nice and cold (great for 90 degree temps outside)
Cons:
shower small
toilet too close to sink and wall (claustrophobic)
I will certainly return to this hotel for any of my NYC visits. We slept so well in the bed and with Ashley’s, Duane Reade, and Snafu all being within a few minutes away, if you forgot anything or was in need of happy hour you are right there.

Este hotel en Manhattan está muy bien ubicado: sobre la Av. Lexington, a pocas calles de Times Square y de Grand Central Station. Por supuesto, como casi todo lugar en esta ciudad, pasa cerca alguna línea del subterráneo.
Los espacios comunes del hotel son muy lindos, bien decorados y limpios. Cuando yo fui hace casi tres años estaban remodelando el lobby. En el lobby y en el Work Center el wifi es gratuito, no así en las habitaciones.
Posee dos restaurantes, un Starbucks y un bar. En uno de los restaurantes, Raffles, nos servían el desayuno que nosotros habíamos adquirido previamente a precios promocionales, cuando reservamos por internet. El desayuno consistía en un menú fijo con varias opciones a elgir: huevos revueltos u ommelettes ambos con panceta o jamón, oatmeal, ensalada de fruta, pancakes o waffles, todo acompañado por tostadas, jugo y café libre.
Las habitaciones no son muy grandes, pero están bien. Son limpias y las camas muy cómodas. Tal vez le faltaría algún pequeño refrigerador.
La atención de todo el personal es muy atenta y amable. Hay algunos empleados que hablan en español, que son de gran ayuda para quienes no pueden comunicarse en inglés.
El precio me pareció adecuado para todo lo que ofrece el hotel.

My husband and I recently stayed at The Lexington New York City for two nights. Overall, our stay was pleasant, but this Marriott Autograph Collection hotel could use a few upgrades.
***The Good***
1. Amazing location! We were just a short walk from Grand Central Station, Bryant Park, and Fifth Avenue. The 6 train is .2 miles away and the E/​M train is .4 miles away.
2. On-​Site Dining — 3 restaurants and a Starbucks are located on the hotel’s premises.
3. Modern Décor and trendy lounge area.
***The Not So Good***
1. Tiny. The hotels in NY are typically smaller than other hotels and this 1920s hotel is no exception. The tiny bathroom and pedestal sink provided no area to set down toiletries with the exception of two narrow shelves above the toilet. I had to perform a juggling act each morning to avoid dropping my hairbrush or lipstick in the toilet.
2. Coffee Machines are only available in suites. I understand the rooms not having a mini-​fridge, but no coffee machine? Thank goodness Starbucks is on-​site!
3. Expensive WIFI. WIFI is only free in the lobby area. I later saw on the Marriott website that complimentary WIFI is available if you book your rooms directly through the Marriott website (which is what we did). It would have been nice if we were informed during check-​in what steps we needed to take to access our free WIFI.
4. Miscellaneous annoyances: The bathtub faucet was leaky and dripped throughout the night. The toilets had no water pressure and had to be flushed 2 – 3 times. The bed linens were thin and worn out and the bathroom towels were far from luxurious.
Despite my complaints The Lexington was decently priced for it’s excellent location so I would consider staying here again, but it wouldn’t be my first choice of hotels.

Stayed at the Lex for one night on March 30^th to March 31^st.
Upon check in, I was told that despite my having reserved one, I would be getting twin beds instead of a King bed, which I was disappointed with. Despite this, the staff went so far as to tell me I wouldn’t be charged extra (very gracious).
The room is about the same size as most NYC hotels, but not as nice for the price. Other places in the area are a little nicer. Room service was particularly bad, as the prices were incredibly high. I ordered a class of wine for $ 14.00, but they tacked on a «misc.» fee of $ 3.00, and then tacked on a manditory ‘gratuity’ fee of $ 3.06– kind of a sketchy business practice. This didn’t count tax yet, so my total for a $ 14 glass of wine (which was brought to me in a paper cup) came to about $ 21.57.
Not a truly terrible experience, but disappointing.

This is my first time staying in a hotel in NYC so my review can be totally biased or uninformed.
I have stayed at hotels in many other places, this one is probably the worst in terms of value.
First of all, it’s almost $ 180 a night and it’s a prepaid, which means it’s not even a refundable room.
Second of all, after we checked in, we realized how small the room is. Probably a little larger than the bathroom at Wynn Las Vegas.
Thirdly, it’s a little disturbing, the room was not cleaned when we checked in. The bed sheets were folded and left at a corner of the bed. The plastic wrapper was left on the refrigerator.
THE TOILET HAD URINE COLOR IN IT, and the toilet seat had stains. I called the front desk and a big African American lady came in. Since my cousin had used the sink, there were water splashed around, the big lady questioned my concern of the bathroom not being cleaned. Obviously, she suspected that we used the toilet and did not flush. Why the h* did we have to do that? The most dramatic part was, she looked around and asked me, what do you want me to do? This triggered me to go downstairs and talk to the front desk.
I told the front desk what happened and showed them the pictures I took. The lady showed disgusted face and went back to talk to the manager. They eventually apologized and compensated us with two breakfast passes, which tasted like oil all over the plate.
However, even after these efforts, we still did not get our bathroom cleaned. They only did the bed sheet. I did not want to bother.
Last but not the least, I tried to use my Marriott giftcards to pay for the room when I checked in, the guy at front desk said there was no way he could do this because blablabla, and suggested me to come back on Monday and talk to their accounting department. I went back on Monday morning and the lady at the front desk just did it right away. Well, I guess some newbies needs to be trained on how to process this type of transactions. I wasted my time by going back and forth, and they lost their credibility.
How sad that Marriott is supposed to be specialized in hotel management, and their hotel sucks.

Mein lieblingshotel in New York. Unweit vom Rockefeller Center und dem Grand Central.
Schöné Große Zimmer mit großen Flachbildfernseher und Badezimmer mit Dusche und Wanne. Direkt im Haus ist ein Starbucks der ab 05:00 Uhr geöffnet hat. Hotel Gehört zu Marriott Gruppe.

Nur weil die Monroe mal da war??? Stadthotel im zentraler Lage mit kleinen Zimmern ohne Minibar und Kaffeekocher. Mein Zimmer hatte total dreckige Fenster, da nutze mir der 14. Stock auch nichts. Beim nächsten Besuch würde ich ein anderes Hotel wählen für den nicht gerade günstigen Preis, trotz des sehr, sehr freundlichen Personals.