Roger Smith Hotel

What a wonderful, old hotel for someone who appreciates such a thing! The staff here is kind and helpful and very prompt. Our room was a wonderful corner room on the 15^th floor. The beds, bathroom, floors, walls, couch, and the rest of the room was completely clean. Unfortunately we were only here for one night but they have a very cool, old, glass mail chute all the way down to the lobby that you MUST send a postcard from (since I didn’t get to do that). Our party wanted to walk around the city for the day so we were allowed to check our bags at the front desk until we were ready to leave — for free! Above all else, THIS HOTEL HAS ALL LOCAL TOILETRIES FROM THE BEEKMAN BOYS! The BEST stuff you’ll ever use! Overall a wonderful experience!

Fabulous stay.
Great housekeeping and immediate help
So much better than a chain.
Near GCS and a nice walk to all of midtown.
Randy at desk every night to greet me with info and a great smile.
Women in the morning helpful and happy.
Thank you all, even doormen!

Love this place! Just returned from 5 days in NYC. We always stay at the Roger Smith Hotel for it’s central location to the city, specifically a few blocks away from Grand Central Station and the Subway. The staff in this boutique hotel is always welcoming and willing to assist in any way. We had a couple of issues that were resolved quickly. Housekeeping is a delight. Love the yogurt/​granola station in the lobby … but Starbucks is right next door, which is an added bonus. The rooms are comfortable and good sized for the city with lovely bed linens, towels and bath and shower amenities. All rooms come with a mini refridge, which always comes in handy for dinner leftovers and cold beverages that can be purchased at Walgreens located a few doors down. The rooms are a bit dated but clean and when you consider the location and price, it really is a great choice! Love this place and can’t wait to return!

Stay here if you’re looking for an affordable, comfortable, clean way to stay in the city. It has a great old charm B&B type of feel. I find a lot of european tourist stay here. It’s MUCH better than a sterile chain hotel. It feels like you are in more of an apartment than a hotel room. The location is wonderful and less busy on the weekends since it is in a business neighborhood. The grab and go breakfast is perfectly fine — there is a starbucks literally two doors down from the entrance. Free wifi in the room. The suites are nice too. I always stay here when I come to NY. Checkout is noon on Sunday which is nice to have that extra hour. I’ve had mixed opinions of the staff but it could have been a language barrier. Overall — ⁴⁄₅ stars.

If you like charm and a family atmosphere then this hotel is for you. If you prefer the cold austere ‘modernized’ homogenized aesthetic you wont find it here. If you can, I suggest that you try to get a suite because it is a hidden gem in midtown to get a place of such size, the bathrooms even have hand made tile work! This is a hotel for poets, artists, thinkers, families. If I want to spend the night in the city I only stay here.

flew into NY for a film I was working on and the production booked me a room here. I didn‘t know what to expect. Very happy to report that the hotel was wonderful! Mr Gungor and the whole team at the Roger Smith were fantastic. Room– spacious and clean. Location-​superb. Staff– so helpful! Will definitely stay there again.

This is a nice reliable value option for those looking for a Midtown hotel. The rooms are clean, nicely sized, comfortable, and quiet (especially considering that my room windows faced Lexington Avenue), but the interior room décor is a bit dated. Carpet in my room looked like it had seen better days (some splotches where carpet cleaning/​stain removal had changed the shade) and some of the room furnishings come off as a little too «mix and match» and thrown-​together. My bathroom was small, but made good use of the space, fitting in a well appointed tub/​shower (no water pressure problems here). Beekman 1802 Mercantile soaps, lotions, and shampoo were nice touches. The hotel offers free internet, but I found it a little too spotty; bring the personal hotspot along if you need to do work in the room. For $ 100 per night cheaper than nearby spots, these complaints are minor.
Otherwise, hotel is low frills, esp. in the fall/​winter. No restaurant attached, but there is a small first floor bar (rooftop bar only open in summer). Breakfast is limited to grab & go fruit/​yogurt/​granola. Service was friendly and accommodated an unannounced late checkout due to a twist in my schedule with understanding and no fee.
I will stay here again.

Like several other reviewers, I had an alright experience overall, but want to note the lack of effective customer service I received.
The room was nice and cozy, and I liked the old-​fashioned, quaint feel of the place. I think this is what led me to expect fantastic customer service, which feels similarly old-​fashioned in this day and age. I may only be in my 20s but I’ve worked in customer service for many years and appreciate the importance of this, especially in hospitality.
Not only did the front desk speak condescendingly to me on several occasions, but I was actually hung up on once. I was told a manager would call me twice and it never happened. Also, when I went to check out the woman at the desk was texting the entire time and didn’t even make eye contact with me.
Overall not bad for the price but it just didn’t sit right with me being treated that way as a paying customer.

In a world of big corporate chain hotels with the same homogenized & mass produced décor, the Roger Smith offers a unique personal charm, with a comfortable and welcoming feeling that’s hard to find in a big City.
The staff is friendly & efficient, and overall service is first rate from the moment you walk in. The location can’t be beat — it’s near everything you want and everywhere you want to be in Manhattan.
My room is spotlessly clean, quiet and nicely appointed. I Iike to unpack my bags & make myself at home so appreciate the big closet and ample dresser. The cozy double room has many welcoming touches you’d expect from a modern hotel while still keeping its old-​fashioned family atmosphere.
I stayed at this gem of a hotel during a business trip about 12 years ago, pre-​Yelp and loved it then. The bathroom is small but updated from my last visit — and now there’s free wifi along with other helpful touches for business travelers and tourists alike. Happy to be back and say it’s even better than I remembered so I’m glad to give it a 5 star review.

I stayed here for 5 nights at the beginning of July. The location was awesome. We were able to walk all around Manhattan, and it was easy to navigate the subway to get to Yankee Stadium and Brooklyn. The staff were all very friendly and we enjoyed the yogurt in the morning, and visiting the roof top bar in the evening.
The room was comfortable for 2 of us and the bed was very comfortable. I will definitely be back.

I’m writing this review in as fair but truthful way as possible. Was excited to stay in this hotel after reading some of the reviews on Unilocal.Based on the description and photos my fiancé and I thought it would be a nice change to stay at a retro b&b type hotel compared to the other trendy hotels we usually stayed at.
We were disappointed the minute we came through the door. The hotel is just plain dated and although the staff isn’t horrible, they could use a little tweaking in the customer service area. I walked in our room and was a little confused. My first thought was that my room did not live up to the photos posted on Unilocal.I realized the the photos online was done professionally and not by other hotel goers. My room had a slight unpleasant odor which didn’t bother me as much since I figured I’ll just open the window to air it out. However, the room itself def needed some updating. Old furniture with chipped sides and a bathroom that had a drain mechanism where you have to hold it up continuously for the tub to drain was not very convenient at all when taking a shower.
I had tried calling the front desk and bell desk using the hotel phone but it kept ringing. So I used my cell to dial the hotel itself. When a staff answered and I told them of the difficulty I had reaching any of the hotel staff via phone the man on the other side of the phone said condescendingly «well, did you dial 0 first and then press the front desk button?» I said no I didn’t. I’d like to note that nowhere on the phone does it specify to dial 0 first in order to get the front desk/​bell desk/​housekeeping. The man added that «well, we’ve been here the whole time.» Was he cursing and screaming at me? No, but it doesn’t take that for me to feel dissatisfied and put off at the lack of professionalism and customer service. All I wanted to know was if it was possible to check out an hour later. I received no apology and was told to call back in the morning. You work in hospitality, these things should be ingrained already in you.

I love the Roger Smith Hotel. I’ve been staying there for over a decade, and can say that It is truly a very special and unique boutique hotel. It is like staying in your own comfy apartment. It has Old World B & B charm. This is not a modern and sleek hotel. It is cozy, warm and filled with art and antiques. The rooms are very large, the suites are very roomy. They give you FREE WYFI. The beds are VERY comfortable. They have a lovely bar Lily’s and a rooftop Lounge. They offer complimentary Greek Yogurt and delicious Granola for Breakfast and late checkout upon request. Next is their location. The location is excellent. Very near to Broadway, and every amenity is steps away… Market, Drugstore, Starbucks, Diner, awesome Chinese, Boutiques, etc… Location, Charm and Coziness. My home away from home.

This hotel was much less expensive than the hotels around it, but it was a nice stay. It’s an older hotel, but the rooms were cozy, like an old bed and breakfast. The location was great — it’s close to the subway and Grand Central. The hotel is off Lexington Ave., so you can pretty much always hear street noise, but the air conditioner drowns most of it out. Since the building is old, there was an issue with the plumbing — during our showers, the water would get very hot for no reason, but only for about three seconds. Also, the wifi is free, and that is a good thing, because it is very slow if it works at all. Overall, though, we were pretty satisfied with our stay!

I’ve stayed here twice with my daughter when she’s in NY for an annual conference at the Waldorf. The location is perfect, we walked to the Theater District, and the subway stop is just a few blocks away. We booked the junior suite both times and it’s very roomy and comfortable. So it’s not modern and glitzy, but that’s okay with us. We love staying there, love the staff (Manny, Billy, and Chuchi-​I know I’m not spelling that right-​especially) They were all great and really made us feel at home during our stay. The price is right, too. We’ll be back next year!

This was the worst hotel I have ever stayed in. The staff was rude, the room was ancient and street construction kept us up all
Night. They showed no concern for our comfort and had zero customer service. They advertise on their website a restaurant/​bar which closed down. There were times I couldn’t even find a staff member at the front desk or it’s vicinity to Ask simple questions about the area. No one helped us with our luggage or provided help when trying to get a taxi cab. The manager Craig was rude and showed no concern when we asked to change rooms due to the construction going on at 4am. I would never stay here again and would never recommend it to anyone. Many other places in manhattan to choose from. This should not be one of them.

My shower was coming out with brown water. Very upset and with a raised voice I asked the night manager to please figure out what it was because it touched my body she told me «do you want me to call a doctor» and when I said I wanted someone to check the water right now she replied «I’m not your servant.» Disgusting room and customer service.

Great service. Small and quaint room with lots of character. Grand central station and times square nearby. For the price and location you can’t beat it! The rooms and other areas could use some updating and general maintenance like painting but it wasn’t so bad that I was put off. The roof too bar was nice too. Black wells pub is right down the corner and it is good eating and a nice atmosphere. I recommend this place! Oh, and the bed was super comfy too.

I stayed here with my daughter and her friend for a few nights over spring break. We booked a junior suite. It was great! We had 2 beds and a pull out sofa — we all got to sleep alone!!! The front desk staff was very friendly and helpful. They helped us book tours and recommended nearby restaurants.
The beds were very, very comfy but small. If you are a very tall person you won’t fit.

Accommodations — 2 stars. Service — 3.
For $ 300/​night you can find a lot of options even in NYC.
I felt like I was visiting a distant relation and they’d put me up in their dated, slightly crumbling guest room. They were so nice I hate to complain and if the room was an insane bargain I would be much more generous about the lack of amenities.
The bed was very, very comfortable and I loved the location.

Un hotel muy antiguo, las camas muy pequeñas y el lavabo minusculo, no se puede estar mas de 1 persona. Las habitaciones muy mal insonorizadas con lo cual por la noche te molesta el ruido del constante tranfico, el aire acondicionado hace muchisimo ruido y no se puede regular. Lo unico bueno es que es centrico. No se lo recomiendo a nadie

What a dump!
Everything was fine except the building itself. My guess is they’re about ready to sell the hotel and won’t spend a penny on fixing the place up.
The furniture was ok (other than the two flimsy nightstand lamps that looked like they came from KMart for $ 6.99 each). Bedding was excellent, as were towels. Staff was very friendly, and quick to replace the plastic room keys that didn’t work.
But the room: Gashes in the walls; a sink faucet that moved a few inches in every direction when I tried to turn it on or off; nail heads that pierced through the thin carpeting and punctured my feet as I walked out of the bathroom. And some gray matter along the edge of the wall in the bathroom that I had no interest in either looking at or touching. The stain in the old carpeting ran the length of the room. The ancient air conditioner in the corner was held together with strips of duct tape, and had a front so filthy I was reluctant to touch it.
At $ 403.97 for a night (taxes included), I expected better. Much better.