The Gotham Hotel

Pretty awful for a 4 star hotel.
Upon checking in at Gotham Hotel, my boyfriend & I were given one key card for the room and a business card with our room number on it. I didn’t realize the woman at the desk hadn’t handed us two cards until we went upstairs. Strange to give one card to two guests sharing a room, but ok no big deal.
The room is small, but the «balcony» that the hotel advertises is absolutely laughable. It’s like one foot projecting out from the building. Our view was a large building under construction. Even worse — this construction recommenced at 7 AM the following morning. This competed with the very loud AC noise.
The advertised queen bed is actually a full size bed (I have a queen bed at home so the difference was obvious).
The «decorum» includes a few old books piled on the nightstand, used books stamped with Drexel University.
The television displayed a no signal message upon turning it on and someone had to come up to the room to pull the cable box from behind the tv and fiddle around with it to get it to display a picture. The next time we turned on the tv the same thing happened, but we didn’t want to call downstairs and wait for staff to come up again so my bf pulled the cable box and moved it around until a picture displayed.
There is no bottled water, no coffeemaker, no ice bucket since there isn’t even an ice machine available to guests. The advertised toiletries by the brand CO Bigelow is a shower cap in a box labeled CO Bigelow and could be any flimsy clear shower cap from the 99 cent store.
When we went downstairs and asked to get another key card since we only received one upon check in, a guy behind the desk named Dwayne didn’t even look up and asked «one or two cards?» After repeating that we wanted one additional card, he handed it to the employee next to him to give to us, still not looking up. Very pleasant employees here.
The shower worked at night, but the following morning around 11 there wasn’t any hot water and it was too close to check out to start calling downstairs and wait. They couldn’t accommodate a late check out either.
If you are celebrating a birthday, anniversary, etc. don’t bother mentioning it to the front desk because they don’t do anything special for their guests.
For the prices Gotham charges, do yourself a favor and find much better service & accommodations elsewhere.

The location is great. The room was pretty comfortable, but there were a lot of little things wrong. We didn’t have any soap in our room. We asked for some to be sent up when returning to our room. No one ever brought it. The next morning my husband went to iron something and the ironing board was missing. I went to call the front desk and the cordless phone was missing, so I went downstairs. The lady at the front desk was apologetic, but there was a guy nearby said «you know you don’t actually need the phone, you can just call from the base». It was super patronizing. If they expect everyone to use the speaker phone option on the phone base, maybe they should put up a little sign. There was also MASSIVE construction going on across the street, which started around 7am every morning. I know that’s not the hotel’s fault, but one particular morning it was so loud I couldn’t go back to sleep, I noticed a few hours later my window was wide open (behind closed curtains) and neither my husband or myself opened them. We’ll probably stay somewhere else next time we visit NYC.

I used to stay here a lot, now I will never return– it’s Amazing to me that every time I come back it’s gotten worse. First they scrapped the complimentary glass of wine at reception which was such a nice touch. The rooms never have a menu in them and never enough hangers and the bed frame has jabbed me in the shins more time than I can remember. Now the absolute WORST is that WOLFGANG PUCK is the restaurant partner, hello crappy food. Also why can’t you order wine by the glass with your room service? No thanks Gotham, you’ve lost a once loyal customer.

Great location! Times square, Rockefeller, Central terminal, Broadway, Radio city…
Good sized room, bed and pillows are comfortable. Nice shower. A lot of good TV channels, even the premium ones.
Lots of restaurants and coffee houses in proximity.
Take note though that building immediately across under construction, maybe noisy for some but it’s fine with us.
Reasonable price, friendly staff.
Will definitely stay again.

I enjoyed my one night stay at The Gotham & wish I would have had time to eat at their restaurant, the menu looked great and the atmosphere was very appealing. Pros: Great location, large rooms & beds, attached balcony, fair priced! Cons: No iron (in my room anyway), water temp never really got that hot, & large water stain on the wall from some kind of leak (not bad, just an eyesore). I would recommend this hotel to anyone looking to stay in that general area, especially seeing friends rooms at nearby larger hotels.

Just stayed here between Christmas and New Year’s. Nice, boutique hotel in a great location for sightseeing & theater. Got a great price via the hotel’s winter specials… just about $ 200 a night. Our room was on the 20^th floor and was spacious and comfortable. There was a cute little terrace off the room, plus a larger «communal» terrace for the two rooms on the floor. Well appointed with comfortable furnishings. A couple of negatives… it took me a while to figure out the shower and when I finally did, it took FOREVER for the water to get hot. Second, there was no coffee pot in the room. I am a coffee addict and need a cup almost the minute my feet touch the floor in the morning! I travel with a small 4-​cup pot, but it would have been nice not to have had to unpack it. Finally, there is no valet parking. The recommended lot is only a block away, but it took over 1 ½ hours on a Sunday night — semi blocking traffic and being screamed at by pedestrians and other drivers — to even get into the garage. Horrible! Other than that trauma, we had a very nice stay and would definitely go back. Except this time, we’ll take the train!

Stayed here christmas wknd, it was clean, spacious (considering NYC), had a room on 16^th floor facing the street. Bld across the street is under construction till 2017 so not much of a view. We booked the room by calling the hotel directly, not much of price difference over cheap internet sites ($ 9 more) but they gave us a good room and srvc since we told them we were celebrating a special occasion, left a bottle of preseco to chill in room as well.
Balcony is nice and big for a morning coffee and to relax. Good coffee place next door.

I am in the middle of a two night stay in the Gotham Hotel that I am going to do my very best over the next hour to make sure remains a one night stay and get the hell out of here. The room I’m in is on the sixth floor, it is dark, the carpets are dirty and after having a 24 hour travel day yesterday have been kept up all night by both the relentless clanking of the a/​c unit to my right and some sort of constant swooshing of the plumbing to my left. It’s a whole new angle on the ‘city that never sleeps’. There is a balcony of which I’ll attach a picture which is just about the most depressing thing I’ve ever seen. I travel every week, all over the world on business and this is one of the worst rooms I have ever stayed in. I would feel heartbreakingly sorry for someone who had saved their money for a once in a lifetime trip to New York and got this. There’s a ton of other things wrong with it — the weak water pressure in the shower, the replacement universal remote control that looks and works like it was bought in a dollar store, but above all things, it is daylight robbery to be charged $ 350 for this room and I will never stay here again.

Booked a room for 2 nights for $ 119 each (before tax) using the Hotel Tonight app.
Prior to arrival, I called the Front desk & mentioned the bed bugs that another reviewer mentioned (in room #31). I was told that the guests had left their balcony door open & those were mosquito bites. Really, mosquitos in The middle of Manhattan? Hmmm.
Regardless, I stayed in room 1703, which had a balcony facing a wall and didn’t hv much view. It’s pretty quiet except a few door slams from my 2 other beighbors on the same floor.
Caveat:
* Water pressure seemed a bit low. The rain shower was nice for someone tall.
* no coffee maker or coffee service. But there’s a coffee shop next door
* room was of decent size, but the bathroom was slightly tight. I would like to see more counter top space for my toiletries.
* As of mid August, the building across the street was under construction. So if you’re a light sleeper or here on honeymoon, be aware.
* As a guest, you get a complimentary pass to the Equinox gym, at the corner of 33 and Park. It’s 17 min by foot.
* complimentary free wifi, which was somewhat slow for videos around 9:30pm.
* there were 2 mix matched wine glasses in the room.
* corners of the bed frame were annoying.
Overall, given the price for the value, really no complaints.

Bed bugs!!! Stayed here with my girlfriend June 26^th-​28^th 2015 in room. Lied about having the room checked.
Had to take all my clothing to get washed when I got back home.
ROOM 31
Folio # RTGH09CE7 — 1
Check out this couples review as well. Looks like the same happen to them. More pictures of the same bites.

Great boutique hotel in the heart of Manhattan. Spacious rooms, nice bathrooms with waterfall shower and a balcony off every room.

So this is a hard one for me. I really really really wanted to like this place. Hard facts: I stayed from June 26 – 28, 2015 in the Skyline King room on the 10^th floor (room 101).
The pros: LOCATION is perfect, room was HUGE, nice terrace with tables and chairs, agents all very friendly and clearly work hard to please their guests. Also, they are very patient with guests who are upset (ahem, yours truly) and do not hold a grudge or treat you badly after the issue you lost your cool about is resolved.
That all said there are a few reasons I won’t return to The Gotham Hotel and they are as follows:
1. Something is wrong with their check in process /​computer system (this is the issue I lost my cool about). They ran a charge the morning of my stay before I arrived as they should for the first night. When I arrived they ran a ‘hold’ on the card I gave them to check in — 10am ET. I was told my room wasn’t ready, but they showed me where I could sit and work — great! I finished my business, room was still not ready so I went for a walk. Came back thinking they would just give me my room key (it was well after 4pm) and I could go get ready to meet my friends. But…
The desk agent said she needed my credit card again. I asked why because I gave it to them this morning. She said she needs to put the hold for the second night and it isn’t in my folio. Ummm, ok, why didn’t they say that in the morning when I checked in? I reluctantly handed her my card and the charge came back declined. I called my credit card company and they tell me the hotel had already been approved for two separate holds and they’ve tried to charge my card a total of FOUR times! OMG, WHAT?!? So, I’m standing there not knowing who I should be angry with — credit card company or hotel. On the hotel’s side, they honestly could not see that the charge for the second portion of my stay had been approved (which is why they tried to run it again) and running it again kicked off the fraud protection on my card (duh) LOL. Needless to say I got a little «yelly» but the staff was great, they stayed calm and talked to my credit card agent, the agent cleared the last three charges and ran the second charge again without incident. Whew, got my room, I’m good. Thanks. This was a headache for me and the staff at the hotel. Whatever is wrong with their system needs to be fixed. Also, next time they get a decline in the am at check in they should tell the guest right then, not wait until the guest returns after check-​in time and surprise them with that nonsense.
2. Shower was great on day 1 and day 2, but for some reason when I got back to the hotel my second night and wanted to shower, the hot water didn’t work as well. I didn’t complain thinking maybe a lot of people were using hot water at that time. But the morning I checked out the water was also cold in the shower, but not from the sink — what the?
3. Terrace flooded because of the rain — I told the front desk and they fixed it immediately, but honestly, it was a big pain in the butt for me and I just think that at the rate I paid I shouldn’t have had to deal with multiple problems each day.
4. No coffee in room, charged $ 4.50 for a very small cup of not so great coffee from the bar. This is just stupid. They don’t have that many rooms and could easily put a coffeemaker in each one for guests to use.
Overall, 4 headaches = not worth the price. I won’t return. Again, very sad because the staff works so hard and really wants to be accommodating, in many ways they are just set up to fail. Not cool.

Rooms are decently priced, service was ok until I found out house keeping ate some of the food from my snack bar and I was charged for it! I told the people at check out I did not have the snack I was being charged for but they insisted house keeping claimed they were missing… They need to setup a better way to validate or hire a better staff! And they need to fix the locks on the doors, they tend to get stuck and prevent the door from locking!!!

We were looking for a hotel at the last minute, so we booked The Gotham Hotel, on Aug 2014. We were very satisfied with the service and the reasonable price. Our room was great, very clean, comfy and quite, with a small balcony. Only minor drawback: It is few blocks from Time square, and that’s why Über and taxi exists.
Four Unilocal

WOW! Not only do I highly recommend this hotel, but I highly recommend the app HotelTonight, which got me a room here for only $ 100. What a steal. The room was VERY nice … my New Yorker wife and her brother were very impressed with how nice everything was, as was I. Comfy bed, great service, balcony (granted looking at a wall, but still) … wonderful hotel right near 30 Rock and Times Square.
ENJOY!

Nice place. I like that all the people working had different accents. I know it sounds weird, but it gave a classy international feel. Want to know what else is cool? It looks like It would be Bruce Wayne’s townhouse if he didn’t live just outside the city. It was all dark grey with black trim on the exterior. Now that I think of it the colors remind me of the grey and black Batman costume… who owns this place?!
Check in was a breeze. Literally about 2 minutes and it probably took that long because I have an annoying last name. Once we got upstairs I was happy to see a balcony. Yeah the view was of just other tall buildings not facing any street or anything, but I don’t mind. I’ve been to many other city’s and when I see something like that you know you’re in New York. Each balcony has a small breakfast table with 2 chairs. Everything was clean and other reviews are spot on about the bed. SUPER COMFY! Bathrooms are nice, but it’s true that there are few towels. I’m a guy that could care less, but wife seemed to notice quickly. I was kind of expecting this but I’ll still gripe that there was no Iron or Ironing board.
Beverage/​Snack prices for the stuff in the room are beyond crazy.
I have no clue what the room cost because wife surprised me with a little weekend getaway.

Hospitality rated 5. Excellent service, beautiful hotel, clean, modern, comfy, and would definitely come back.
I hosted my 30^th party at the penthouse, and it was better then expected. TenPenny offered phenomenal food choices, and great package for my celebration. Definitely recommend to everyone.

Came here for a beautifully put together birthday party in the penthouse and it was very tasteful.
Trendy for a midtown hotel.

I am not sure why they don’t give you face/​wash clothes I had to ask for them… no coffee maker in room and you have to ask for ice. However you have a frig for leftovers and there are only 4 rooms per floor. Nice walk to diamond district, Times Sq. And Grand central station. Nice boutique hotel.
The bar area seems to be happening 2 coffee breakfast places on either side of hotel, business computer and printer. FYI they don’t change the sheets everyday!!! Gasp!

Boyfriend decided to surprise me with an impromptu stay in the city. You know? The whole romantic dinner, beer, walk drunkenly or hail a cab back to the hotel kind of thing. The Gotham Hotel was exactly the place to stay at. It’s a very small, kind of boutique hotel. You wouldn’t know where it is, because it’s doesn’t have a very prominent or flashy sign outside. The cabbies don’t know where it actually is, so you have to give the exact directions of it. It was a great stay. It was right next to the places we wanted to be at during the day; very nicely located.
The room was clean! The bed, shower, chairs, carpet, everything was clean! The bathrooms are very modern and loved everything about the tiles and colors they chose. The king sized bed was very soft, too soft for my taste, but after a boozy night it didn’t matter. I slept like a baby. The front desk staff was very nice and courteous. The hotel does have a restaurant on the first floor, but it is always empty. They do offer snacks and alcohol for a price inside the room. They do offer TV with all the channels. They also offer room service. It was a good choice without breaking the bank. Overall, I think BF paid $ 150. In NYC? During New Years Weekend? What a steal.