TD Bank

The one is two blocks from Baruch. I come here several times to withdraw money or to change bills. One time, my debit card was locked due to suspicious activity of identify theft where someone tried to steal $ 400 from my account. I went to this bank and got a new card and the teller to shred the old one.

Incredible customer service. I was very anxious about all my accounts because I had lost my wallet. They were so accommodating and helpful. Regina is great!

The ATMs are a little funky… but they work.

Overall, I love TD Bank — lots of locations and I’ve never experienced anything but stellar customer service. However, the branch at 23^rd between Park & Lex is the worst! It wasn’t at all busy inside and the two tellers were apathetic to say the least. The one person behind a desk (branch manager?) didn’t even glance my way. I went to use the coin counting machine and it filled up so I had to get someone’s attention (which wasn’t easy). She finally came out and emptied the machine and I continued. Then, the machine stopped and I got an error message. This time, two people went back and one came out and I just stood there waiting. I looked inside and the person behind the machine was checking her cellphone while I had no idea what to do I waited about 10 minutes before I asked the other teller and she said «of course it’s fixed, you can continue». I told her that I couldn’t because the coin sorter had been removed from the machine. I asked if I should put it in and she just said «I guess»… Finally, she came out from behind the counter and put it back in the machine. If I hadn’t already put a significant amount of money into the machine, I would have walked out. As it is, I’ve experienced poor customer service and I’m sure I was short changed when the machine restarted (twice). I’ll never visit this branch again!